MOBILE INSTRUMENTSERVICE & REPAIR INC.

presents

Flexible EndoscopyRepair Services

Mobile Instrument Service & Repair

Facilities ISO 9001:2008 Certified

Nationwide coverage! Corporate Offices & National Repair Center at

333 Water AveBellefontaine, OH 43311

800-722-3675

Corporate Headquarters / National Repair Center: 4 facility campus with

over 90,000 sq ft of owned & operated space.

Small Diameter Lab in TNWest Coast Operation in CA

Company Profile

• Founded in 1978 in Bellefontaine, Ohio

• Original / National Leader in Onsite Surgical Instrument Service

• One Source for All Surgical Equipment Repair

• Independent, Family-owned Company

• Largest Repair Center and ‘Family of Services’ offered by any independent service provider

Company Profile

• Mobile Instrument corporate headquarters are housed in 90,000 sq ft of space for administrative and national repair facilities.

• 3 additional free-standing facilities located within 1 mile of headquarters house specialty labs for rigid and flexible scope repair and custom machining center.

• Our Tennessee lab houses a specialty lab for small diameter flexible scope repair.

• The West Coast California operation specializes in fiber optic and urology scope repairs.

• We invite you to tour our facilities at any time!

About Mobile Instrument

On-site Instrument Specialists…………...165 Specialty Sales Personnel ……………….17 Headquarters / Employees…............……185

Technical Administrative Management Support Personnel

About Mobile Instrument

• Over 3,500,000 Instruments Repaired Annually

• Industry’s Most Extensive Inventory of Replacement Components

• ISO 9001:2008 Certified• FDA Registered• 5 Million Dollar General Liability

Insurance• Since Inception, No Customer or

OEM Lawsuits• Financially Sound, Low Debt,

Highest Dunn & Bradstreet Rating Available

6 Core PrinciplesMobile Instrument was the first on-site repair company in

the nation and operates based on six core principles.

SERVICE & SUPPORT!

Largest Service Fleet in the Nation On-Site Preventive Maintenance

Programs for Instruments Accredited Education and Care &

Handling Training Pick up and Delivery offered in most

Metro Area Pre-Paid, Pre-Insured Shipping

Provided Free Same-day Estimates Extensive Loaner Inventory for Rigid,

Flex, Video and Power

ACCOUNTABILITY & INTEGRITY!

One Source for surgical equipment supply chain needs Mobile Instrument is not a Broker! We perform over 98% of our

own repairs! 30+ years as an industry leader First third party service company to become ISO Certified over a

decade ago Not compromised by more profitable urge to replace Computerized tracking by serial number Online access to repairs through “Mobile View” Web Access for

status on repair history Customized history reports The best warranties in the business

On-Location Services

Most comprehensive on-location capabilities in the industry. 95% of all instruments are serviced On-location

On-location repairs provide you with timely and convenient service, as well as reduced shipping charges

Dedicated Surgical Instrument Specialists, with full Corporate support

Technicians on call 24/7 for emergency service Free pick-up and delivery provided Service lab tours

Flexible Endoscope Repair

• All Models– Gastroscopes,

Colonoscopes, Bronchoscopes, Cystoscopes, Duodenoscopes, Sigmoidoscopes, Intubation scopes, Fiber and Video scopes

• All Makes– Olympus, Pentax, Storz,

ACMI, Machida… and others

Flexible Endoscope Repair

• 15-24% cost savings over other third-party repairs.

• 18-40% cost savings over OEM repairs.• Savings through education and quality

long-lasting repairs.

Flexible Scope Very Important Points

• 120 Day Warranty• 6 Month Warranty on Biopsy Channels• Free On Location Preventive Maintenance Inspections• Free Loaner Program, over 250 Scope Inventory• Free Care & Handling Education• Free Process Audit Survey• Repair Turnaround Times:

– Minor Repairs: 1-2 Working Days– Major Repairs: 3-5 Working Days– Overhaul Repairs: 5-7 Working Days– Specialty Scopes: 7-9 Working Days

• Dedicated Technical and Customer Service Support• Service Reports Provided with Every Repair

Small Diameter Repair

• Small Diameter Rebuilds on most bronchoscopes, cystoscopes, choledochoscopes, intubation, rhinolaryngoscopes, ureteroscopes etc.

• DUR 8/Elite Exchange Repair Program• Complete Overhaul capabilities

including:– CCD Replacement– Insertion Tube Replacement– Image Bundle Replacement– Light Guide Tube Replacement– Complete Angulation System

Overhaul

The Mobile Difference!

• Sterrad NX Compatible Parts & Materials• High Temp Soldering of Angulation Wires• Dual Coil Insertion Tubes• OEM Quality Mesh Replacement – NO Teflon

tape wraps• Bending Rubber glue joints highly resistant to

deteriorate and flake from sterilants.• Highly puncture resistant Viton Bending

Rubbers• USP Class VI Materials

The Mobile Difference!

• Computerized Tracking of All Repairs

• Before and After Pictures of All Rigid Repairs

• Customized History Reports Provided

• We Buy and Sell Refurbished Equipment

• We Offer Routine, No Charge, Preventive Maintenance Inspections On Scopes and Instruments

• Care And Handling Education For OR, GI, CS and Bio-medical Engineering Personnel

The Mobile Difference!

• We are here to be an unbiased resource to our customers

• We do not sell instruments, and are not compromised by the more profitable urge to replace

• Extensive On-location capabilities = cost savings• Less “send-in”

• Less frequent need for instrument replacement

The Mobile Difference!

• Honest And Up-front Billing• No Up Charges

• Onsite Work Orders With Pricing Left On Day of Service

• Independent Reps – Better Account Ownership And Concern For Quality

• Any Number of Technicians/Service Vehicles Available To Meet Your Needs

Preventive Maintenance Scope Accessories

• Disposable 2.0 & 1.0 Channel Brushes

• Disposable Double Ended Port Brushes

• Wet/Dry Leak Testers

• New Disposable Double Ended 2.0/1.0 Channel and Port Cleaning Brushes available soon

Implementation Strategy

• Schedule immediate meeting with key personnel at each facility to discuss repair maintenance needs and service expectations.

• Coordinate any immediate instrument repair maintenance if required.

• Daily reporting to each facility for send-in instrument repair, pick-up, support .

• Inventory all flexible scopes as required.• Coordinate any preventive maintenance

inspections for scopes within first 90 days or as required at each facility.

Implementation Strategy

• Discuss and perform any required care and handling in-services for scopes within first 90 days. (New employee orientation.)

• Quarterly formal review meetings.• On-going assessments and communication

provided regarding all repairs.

Questions

Thank You!

MOBILE INSTRUMENTSERVICE & REPAIR INC.

looks forward to becoming a part of

Grandview Health System’s Surgical Instrument

Care & Repair Team!!!