mobile device management in the systems management … · the forces driving change in mobility ....
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Mobile Device Management in the Systems Management Ecosystem Katie Wiederholt, Dell Software
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The forces driving change in mobility
The journey to MDM
Where do we want to be and mobile security technologies
Agenda
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• Attractive / flexible work environment
• Improved productivity
• Broader device choice and OS flexibility
• Improved ability to innovate & collaborate
Embracing mobility is about doing more for your business
CEO/organization CIO and IT staff Employees
• Improve data security for a mobile workforce
• Redirect IT’s role to innovation
• Simplify IT deployment and management
• Improve IT process & policy adherence
• Improve productivity
across the organization
• Improve employee satisfaction
• Improve talent acquisition & retention
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A flexible enterprise technology is the inevitable outcome of current forces
End users now expect: more flexibility
more device choices modernized business applications
enablement of personal device for business use seamless blending of work and personal lives on one device
Rise of social media
Blurring of work
and home
The emergence
of new mobile devices
Changing employee
expectations of IT
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The face of your new employee
Emma Watson Born April 15, 1990
She grew up with the Internet and expects you to give her the access she’s always had.
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2012 CIO technology priorities
#2 The priority level
of mobility for CIOs
Source: Gartner, CIO priorities, 2012
Analytics and business intelligence
Mobile technologies
Cloud computing (IaaS, PaaS, SaaS)
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The hype for BYOD
Google searches for ‘BYOD’ are at a peak – now what?
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The redefinition of the work space
Limited connectivity
Primary device is fixed
IT chooses the PC
Always on, anywhere
Primary device is mobile
Devices that reflect “me”
Moving from To
One device, multiple tasks Many devices, many tasks
Management and security inside the firewall
Security and manageability outside the firewall
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End users will find a way…
Voicemail
Document sharing
Audio/video conference
IM & SN
(1) IDC's Worldwide Mobile Worker Population 2009-2013 Forecast (2) Cisco Connected World Technology Report, 2011
21% of mobile workers
experienced a security issue related to their smartphone (lost, stolen, hacked,
virus) last year1
7 of 10 employees admitted to
knowingly breaking IT policies on
a regular basis2
3 of 5 employees
believe they are not responsible for
protecting corporate information and
devices2
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83% of IT managers want to manage security of mobile devices
5%
30%
30%
33%
48%
77%
83%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Other
Manage expenses (calls, data)
Location-based security and policy management
App store for corporate apps
Track and inventory devices
Policy (configure wifi, email, VPN)
Security (lock/wipe/enforce passwords)
What aspects of the mobile devices your employees use do you want to manage?
2012
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The journey to MDM
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The journey to MDM started with technology Circa 2003
Voice anywhere email anywhere
• Started in the corporate suites • Secure corporate email on smartphone • Minimal app support • Corporate-only device • Completely controlled • Closed system • Limited ecosystem
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Apple changed everything in 2007
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Apple developed the ecosystem
Consumers • Music anywhere, anytime applications
• Email was a natural extension
Enterprise • Followed by adopting iOS devices
• Caused IT to respond
Developers • Provided APIs and a marketplace for developers to profit
• Created: 10K iOS APIs, 1M iOS apps
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Commoditization of MDM
Mobile management is defined by the functions Apple and Google enable
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Apple dominates the enterprise in tablets It’s not yet a Windows or Android world
• iOS/Apple is becoming the corporate standard in tablets, somewhat in smartphones
• But, Windows tablets are brand new and offer advantages in manageability
Source: Good Technology, July 2012
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• Over 100 mobile management companies worldwide – consolidation imminent
• Few standards
• Mobile devices replacing traditional PCs in the workplace
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Mobile management market is maturing
“Here is why Cisco bought Meraki for $1.2 billion in cash"
“Citrix Buys Zenprise: What's Next in BYOD?”
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Where do we want to be and mobile security technologies?
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Virtuous cycle of systems management
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Security The biggest challenge
Application-level security • Containerization, encryption, secure
app store, app-based policy enforcement
Firewall • Protect corporate traffic
Operating system • Patching, OS-level security solutions
like virtualization and containerization
Monitoring and reporting • Monitor security alerts, periodic
reporting
Network • Encryption over the network
Best practice: include a layered security approach
Application
Firewall
Operating system
Monitoring and reporting
Network
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Deliver virtual desktop as a thin client to all devices for seamless user experience across devices
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• Sensitive data is safe (not on device)
• Seamlessly switch between devices
• Anytime anywhere productivity
• Easy to deploy
• Provision users in a matter of minutes
• No offline access
• Performance limited by network bandwidth
• Users are moving away from desktop to apps
Virtualization
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One or more apps protected by an encrypted container
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• Corporate content is protected
• Data access is instant (resides on device)
• Offline access
• Anytime, anywhere productivity
• Installation process
• Decryption slows down data access
• Point solution not integrated with MDM
Containerization
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Multiple disconnected mobile data security technologies
Guest operating System
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Operating system
Firewall VPN
Personas, VPN, firewalls, partitioning, etc.
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Other challenges…
• Most popular mobile devices are not enterprise-ready
• Little or no ecosystem support
• Having different solutions for mobile devices and traditional systems can be confusing and difficult to manage
• Having many different point solutions impedes scalability
• On-premise vs. SaaS; MDM vs. MAM
• Security solutions are still maturing
• Ecosystem is still very immature
Supporting non enterprise-ready devices is difficult
Inconsistency causes problems
MDM solutions still maturing
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On-prem vs. SaaS
On-prem
• Complete solution is local
• Setup time required
• Complete control
• Sensitive content is safe
• Faster access and better availability
• Upfront costs; lower TCO
SaaS
• Solution is hosted in cloud
• Fast deployment
• No control
• Security concerns
• Access speeds and availability dependent on network bandwidth
• Costs spread across solution lifetime; higher TCO
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No clear deployment preference
SaaS 11%
Appliance 9%
On-premise software
20% Flexible to
deploy using any approach
30%
It doesn't matter which deployment
option is chosen 30%
2012
Which deployment option do you prefer for a mobile device management solution?
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The enterprise app store
• Secure data: separate corporate and personal apps
• Effortlessly manage and deploy corporate apps
• Mass deploy apps and easily track usage
• Quickly de-provision users: remove all apps from store
• Provide users non-IT self-help
Enterprise app store: confidently distribute apps
Only 14% of companies have an
app store
Source: Forrester 2012
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Telecom
Many organizations still support
mobile devices through telecom
Systems Management
This group already manages
laptops, desktops,
servers, and virtual machines
Security
Some organizations support MDM
through security, which manages BES
Organizations are looking for integrated solutions
An integrated MDM and system management solution is key to evolve into a user-centric management model
Which IT group will manage MDM?
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84% of companies prefer to manage mobile devices through systems management
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System administration (i.e.
desktops and laptops)
84%
Communications (i.e. phones)
8%
Security 3%
Other 5%
2012
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Manage all devices consistently
Today: servers, thin clients, desktops, PCs, tablets, and smartphones
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Tomorrow’s technology:
