Mobile Computing at MicrosoftMobile Computing at Microsoft Mobile Computing at MicrosoftMobile Computing at Microsoft

Increasing employee productivity and job Increasing employee productivity and job satisfaction through mobile computingsatisfaction through mobile computing Published: August 2004Published: August 2004

OverviewOverviewOverviewOverview

SituationSituation Microsoft information workers need convenient, immediate access to data Microsoft information workers need convenient, immediate access to data

and documents in a wide variety of settings and documents in a wide variety of settings

SolutionSolution Microsoft IT meets this need by providing and supporting an assortment of Microsoft IT meets this need by providing and supporting an assortment of

devices, networks, and softwaredevices, networks, and software

BenefitsBenefits By making mobile computing widely available, employees spend more By making mobile computing widely available, employees spend more

time on brainwork and less on legworktime on brainwork and less on legwork

Products and TechnologyProducts and TechnologyProducts and TechnologyProducts and Technology

DevicesDevices SmartphoneSmartphone Pocket PC (including Pocket PC Phone Pocket PC (including Pocket PC Phone

Edition)Edition) Notebook PC Notebook PC Tablet PCTablet PC Networks Networks Wireless LANWireless LAN Wireless WANWireless WAN

Products and TechnologyProducts and TechnologyProducts and TechnologyProducts and Technology

Software - Supporting technologies Software - Supporting technologies Microsoft Exchange Server 2003Microsoft Exchange Server 2003

OMA (Outlook Mobile Access)OMA (Outlook Mobile Access) Exchange ActiveSyncExchange ActiveSync OWA (Outlook Web Access)OWA (Outlook Web Access) RPC over HTTP RPC over HTTP

Microsoft Office Outlook 2003Microsoft Office Outlook 2003 Cached Exchange ModeCached Exchange Mode

.NET tools and.NET tools andserver integrationserver integration

Silicon Silicon VendorsVendors

DeviceDeviceManufacturersManufacturers

SolutionSolutionProvidersProviders

EnterpriseEnterpriseISVs and IHVsISVs and IHVs

Mobile OperatorsMobile Operators

WindowsWindowsMobile DevicesMobile Devices

Vision: Empower people with great software Vision: Empower people with great software anywhere, any time, and on any deviceanywhere, any time, and on any device

Microsoft Vision & Mobility StrategyMicrosoft Vision & Mobility StrategyEnd to End Enterprise SolutionsEnd to End Enterprise SolutionsMicrosoft Vision & Mobility StrategyMicrosoft Vision & Mobility StrategyEnd to End Enterprise SolutionsEnd to End Enterprise Solutions

Microsoft IT StrategyMicrosoft IT StrategyMicrosoft IT StrategyMicrosoft IT Strategy Develop software, provide device manufacturers Develop software, provide device manufacturers

with feedback on prototypes and early modelswith feedback on prototypes and early models Match appropriate mobile technology to Microsoft Match appropriate mobile technology to Microsoft

business scenariosbusiness scenarios

Device Functionality ContinuumDevice Functionality Continuum Device Functionality ContinuumDevice Functionality Continuum

Notebook PC

Windows MobileWindows Mobile Windows XPWindows XP

Tablet PC

Pocket PC (including Pocket PC Phone Edition)

Windows CEWindows CE

Smartphone

Smart Personal Objects

Matching Users and Mobile DevicesMatching Users and Mobile DevicesMatching Users and Mobile DevicesMatching Users and Mobile DevicesPortabilityPortability Input Input

OptionsOptionsConnectivityConnectivity PricePrice Best PicksBest Picks

Executives & Executives & ManagersManagers SmartphoneSmartphone

& Tablet PC& Tablet PC

Sales/Field Sales/Field PersonnelPersonnel Smartphone Smartphone

& Tablet PC& Tablet PC

Software Software DevelopersDevelopers Pocket PC Pocket PC

& Desktop PC& Desktop PC

Marketing, Marketing, Tech Writers, Tech Writers, Graphic Graphic DesignersDesigners

Wireless Pocket Wireless Pocket PC & Desktop PCPC & Desktop PC

Other Other Knowledge Knowledge WorkersWorkers

Tablet PC Tablet PC (& Pocket PC Phone (& Pocket PC Phone Edition where Edition where necessary)necessary)

Suitable,Suitable, Useful,Useful, IdealIdeal

Mobile Device Support CostsMobile Device Support CostsMobile Device Support CostsMobile Device Support Costs

June 2004 July 2004 August 2004

# of Support Calls 610 564 509

# of Active Users / Connections Made

13,319 / 2,043,057 13,291 / 1,579,394 13,311 / 1,505,774

Mobile Device ConnectionsMobile Device Connections Mobile Device ConnectionsMobile Device Connections

10,000.00

100,000.00

1,000,000.00

10,000,000.00

OMA

OWA

EAS

RPC over HTTP

Mobile Operator Networks at MicrosoftMobile Operator Networks at MicrosoftMobile Operator Networks at MicrosoftMobile Operator Networks at Microsoft

As of January 2004 GSM/GPRS CDMA/1XRTT

SIM flexibility Yes No

Bluetooth Yes, though not all devices Emerging

Worldwide roaming Yes No

Speed 20–40Kbps 40–60Kbps

Stability Latency and packet loss is very high

Acceptable

Estimated active Microsoft (U.S.) accounts

14, 700 7,650

SmartphoneSmartphoneSmartphoneSmartphone

Smartphone is popular at Microsoft because of:Smartphone is popular at Microsoft because of:Support for ActiveSync and ability to sync over the airSupport for ActiveSync and ability to sync over the airHighly functional versions of Outlook, MSN Messenger, Highly functional versions of Outlook, MSN Messenger,

and Internet Explorerand Internet ExplorerFamiliar software applicationsFamiliar software applicationsHigh-resolution displayHigh-resolution display

Devices – What’s New?Devices – What’s New?Devices – What’s New?Devices – What’s New?

The latest PocketPC Phone Edition device is the The latest PocketPC Phone Edition device is the HP6315. You can purchase this from T-Mobile HP6315. You can purchase this from T-Mobile

The Motorola MPx220 is out now at BestBuy with a The Motorola MPx220 is out now at BestBuy with a deal from Cingular.deal from Cingular.

The C500 (Typhoon) is out in Europe right now, and is The C500 (Typhoon) is out in Europe right now, and is called the Audiovox 5600 in the US. called the Audiovox 5600 in the US.

SummarySummarySummarySummary

Mobile Computing at Microsoft: A Key Priority for Mobile Computing at Microsoft: A Key Priority for Microsoft IT Microsoft IT

Focusing on a select set of devices, networks, software Focusing on a select set of devices, networks, software Selecting technologies for operator networks, secure device Selecting technologies for operator networks, secure device

access, messaging services, mobile development access, messaging services, mobile development Examining future scenarios that use mobile technologyExamining future scenarios that use mobile technology

For More InformationFor More InformationFor More InformationFor More Information

Additional content on Microsoft IT deployments and best Additional content on Microsoft IT deployments and best practices can be found at TechNet: practices can be found at TechNet: http://www.microsoft.com/technet/itshowcasehttp://www.microsoft.com/technet/itshowcase. .

E-mail IT Showcase atE-mail IT Showcase atshowcase@microsoft.comshowcase@microsoft.com..

This document is provided for informational purposes only. This document is provided for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

© 2004 Microsoft Corporation. All rights reserved. © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, ActiveSync, Outlook, Visual Studio, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or ActiveSync, Outlook, Visual Studio, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Tablet PC Tablet PC Tablet PC Tablet PC A great desktop PCA great desktop PC

Primary business PC, easy docking, powerful operating system and toolsPrimary business PC, easy docking, powerful operating system and tools

A great notebook PCA great notebook PC Featuring many of the advantages of today’s Notebooks Featuring many of the advantages of today’s Notebooks

A more versatile mobile PCA more versatile mobile PC Note taking and annotation capabilities and input mechanisms facilitating Note taking and annotation capabilities and input mechanisms facilitating

diverse usage scenariosdiverse usage scenarios

What’s next What’s next Input panel redesign, context-sensitive handwriting recognition, core Input panel redesign, context-sensitive handwriting recognition, core

recognition improvements for East Asian languages, and platform recognition improvements for East Asian languages, and platform enhancements enhancements

Development ToolsDevelopment ToolsDevelopment ToolsDevelopment Tools Visual Studio .NET Development toolsetVisual Studio .NET Development toolset

ASP.NET Mobile Controls for building mobile ASP.NET Mobile Controls for building mobile Web applicationsWeb applications

Smart Device extensions to target local code Smart Device extensions to target local code leveraging the .NET Compact Frameworkleveraging the .NET Compact Framework

Device specific software development kits Device specific software development kits Microsoft Tablet PC SDK Microsoft Tablet PC SDK Windows Mobile 2003 Smartphone SDK Windows Mobile 2003 Smartphone SDK Windows Mobile 2003 Pocket PC (including Windows Mobile 2003 Pocket PC (including

Pocket PC Phone Edition) SDK Pocket PC Phone Edition) SDK