Mobile Care Everywhere

COMMUNITAKE

CommuniTake provides operators with a comprehensive support platform including a native mobility VAS expansion aimed at enterprises and consumers for cost reduction and revenue generation

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Support Suite

Enterprise Mobility VAS

ABOUT COMMUNITAKE TEHNOLOGIES

Founded in 2009, CommuniTake is recognized as a front-runner in remote access technology over mobile devices. It established an industry first by combining advanced enterprise mobility solutions with a full remote support stack. CommuniTake introduces operators to new revenue generating programs, cost cutting support solutions, automated issue resolution processes and an innovative white label model. Our products have been implemented at some of the leading service providers help desks centers and global corporations. The company was awarded RIM's 2010 EMEA innovation award for service excellence.

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THE COMMUNITAKE PLATFORM POSITION

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PRODUCTION PROVEN PRODUCTION PROVEN

PREFERRED PREFERRED SUPERIOR SUPERIOR

Operated by for its mobile device support platform

More than 2,500 agents; 55 countries; 12 languages

SFR Selected Talent award

A recommended solution in the Vodafone SMEs portal

AWARD WINNER AWARD WINNER

RIM innovation award

On-premise deployments; Tier 1 scale; integrated with CRM and billing

THE COMMUNITAKE PLATFORM

Remote Support

Guidance Portal

Community Support

Device Pool

Device Guard

Location Shield

Remote Support

Device Manager

Remote Expert

Operator Support

Enterprise Mobility

Consumer VASDevice Guard

Community Support

On-Device Repair

REMOTE SUPPORT

Remote device takeover

On-device screen drawing

Navigation macros

Guidance macros

Device diagnostics

On-device apps mgmt.

On-device data mgmt.

Remote PC support

iOS remote configuration

Chat; replays; analytics

ON-DEVICE REPAIROn-device diagnostics

Automated APN settings

Automated Airplane mode

Automated network type

Automated 3G settings

Battery health indication

Battery level views

Disk space views

GUIDANCE PORTAL

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Self takeover

Simple language search

Targeted offering

Navigation macros

Installations macros

Guidance movies

Textual walkthroughs

Macros generator

Movies generator

Subject matter library

DEVICE GUARD

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Locate device

Sound alarm

Lock device

Wipe on-device data

Backup on-device data

Restore on-device data

Manage contacts

DEVICE MANAGER - DASHBOARD

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Holistic devices view

Password policy

Mass deployments

Assets management

Expense control

Device data protection

Alerts & notifications

Analytics

DEVICE MANAGER- ASSETS

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Holistic devices view

Password policy

Mass deployments

Assets management

Expense control

Device data protection

Alerts & notifications

Analytics

DEVICE MANAGER – APPs MANAGEMENT

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Holistic devices view

Password policy

Mass deployments

Assets management

Expense control

Device data protection

Alerts & notifications

Analytics

DEVICE MANAGER – EXPENSE CONTROL

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Holistic devices view

Password policy

Mass deployments

Assets management

Expense control

Device data protection

Alerts & notifications

Analytics

REMOTE EXPERT

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Contacts library

RT screen view

RT on-screen drawing

Capturing screenshots

On-screenshots drawing

On-screenshots writing

Screenshots packaging

Screenshots sending

Guidance signing

Guidance saving

OPERATOR’S IMPACT ON BUSINESS CUSTOMERS

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Reduce outlays Reduce outlays

Improve securityImprove security

Streamline businessStreamline business

Reduce idle work timeDecrease repeat visits of field forceControl mobile expenses and assets

Device and location security encouragementEliminate external support security breachesHandle lost / stolen device scenario

Allow always connected executivesFoster peer-to-peer expert supportLeverage existing support operation

ACROSS PLATFORMS DEVICE SUPPORT

150+ advanced devicesAndroid (minor enablement)BlackBerry Win Mobile (5&6)Symbian S60 /^3, Maemo, MeeGo iOS (clientless remote configuration)PC Support (Windows)

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BENEFITS TO THE OPERATOR

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GENERATE REVENUESGENERATE REVENUES

Sell remote Support

Flexible SaaS model

White labeled / Branded

Sell Remote Expert

Sell Device Manager

Sell Device Guard

Simple; Affordable

Sell Location Shield

REDUCE COSTSREDUCE COSTS

Improve support metrics

Leverage self service

Reduce new devices costs

Improve service practices

Decrease device returns

Reduce POS traffic

Lower training outlays

Reduce calls’ volume

WHY COMMUNITAKE

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Impacting support metrics and reducing operating costs via multiple tools across customer touch points

Providing various growth engines that cater to the imperatives of enterprise mobility and generate new revenue streams

All-In-One platform >>>

MORE VALUE PROPOSITION

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Market coverage (OSs; devices)Working with operatorsProduction provenEstablished integrationDemonstrated successLow risk deliverySimple, affordable

PR NEWS EVENTS

PR & news : See the ‘News’ tab in the company site:www.communitake.comThe last PR dated February 2012 is the most important one.

Events: See the ‘Events’ tab in the company site.

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BUSINESS OPPORTUNITIES

Operators: Market presence. Looking for awareness and recognition by operators’ IT and business personnel:

Executives responsible for business customersExecutives responsible for customer serviceExecutives responsible for customer experienceExecutives responsible for innovationExecutives responsible for marketing

Investors: looking for another investment round.Distributers: global presence with the exception of China.

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SEO WORDS

Mobile device management (MDM)Enterprise mobilityMobile risk management (MRM)Remote supportWork force mobilityMobile applications management (MAM)Mobile security

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IMPORTANT POSITIONING

CommuniTake provides an industry first full Mobile Device Management and multi-channel Remote Support in an all-in-one platformThis mobility management and remote support platform creates new opportunities for service providers to generate revenue streams and save on operating costs, while extending enterprise customer offerings in a white label model

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CONTACTS

For the SM activity:Noam Potter; Portfolio and Marketing Managernoam@communitake.com; +972545515516

For sales activity:David Shames; VP Business Developmentdavid@communitake.com: +972545610101

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