mobile apps or else
TRANSCRIPT
Mobile Apps or ElseAchieving Process Efficiency
Elizabeth Hess
CEO
BullsEye Computing Solutions, Inc.
Kelli Prescott
Manager Information Technology
CSX Technology
AGENDA
About BullsEye
About CSX
CSX Use Cases – Process Enhancements
Considerations when Selecting a Mobile Solution
• Software
• Hardware
Success Factors
Questions
BullsEye Computing Solutions
• Company founded in 1998
• Specializes in process improvement via technology
- Barcode - RFID - Mobility
• Provides mobile solutions for Oracle® E-Business Suite
- Full set of supply chain transactions- Receiving - Inventory Management - Manufacturing
- Asset Tracking - Shipping - Quality
- Custom Oracle applications for process efficiency
Technology for Enhancing Business Processes
CSX Vision Statement
• To be the safest, most progressive North American railroad, relentless in
the pursuit of customer and employee excellence
• Based in Jacksonville, Florida
• Our network encompasses approximately 21,000 route miles of track in
23 states, the District of Columbia and the Canadian provinces of Ontario
and Quebec
CSX Operating Facilities in NY & NJ
• Using Oracle Financial Applications since 1998
• Upgraded to R12 in August 2010
• Currently on Release 12.2.3
CSX Utilizing Oracle Applications
1. Daily inventory material processing at warehouses
2. Occasional usage of inventory material from an unmanned location
(RFID)
3. Capturing inventory material usage from remote locations that do not
have network connectivity
CSX Use Cases
BACKGROUND:
• Locomotive warehouses are typically manned locations
• Utilize our inventory for maintenance and repair
• Work so that locomotives can be available to move the freight
Inventory Management Using Mobile BarcodingUse Case 1
CHALLENGES:
• All interaction with the system occurred at a centrally located computer
• Manual entry of data increased chances of mistakes
• Inability to perform additional requests (communicated over the radio)
when out on the warehouse floor – without first returning to the centrally
located computer
Inventory Management Using Mobile BarcodingUse Case 1
THE SOLUTION:
• Equip each user with a handheld scanner with barcode software and each location with a barcode label printer
• Provide mobile functionality via the scanner Item Inquiry
• Item Number, Manufacturer Part Number, Description
• Can be expanded to see across the company including on hand quantities
Material Issues and Returns
Transfers
Receipts
Cycle Counts
Barcode Label Print Requests
Inventory Management Using Mobile BarcodingUse Case 1
THE IMPLEMENTATION:
• Ruggedized scanners were selected for the environment
• After an initial pilot, the solution was rolled out to 7 additional locations
across multiple states
• Currently in the process of adding our 11th location
• Each location still has the ability to use their centrally located computer
Inventory Management Using Mobile BarcodingUse Case 1
BENEFITS ACHIEVED
• Data entry occurs once, real-time
• If material needed is not found locally, it only takes a couple of button presses to
show where the material is located across the network, including on hand
quantities
• Can multi-task on the warehouse floor
• Fast, easy, efficient way to Cycle Count material by scanning barcode labels
Inventory Management Using Mobile BarcodingUse Case 1
BACKGROUND:
• The Coal Pier uses conveyor belts to move coal about the property and to
load coal onto ships
• If a conveyor belt were to have a mechanical failure, it is important to
have the specialized parts available to repair the equipment so that
business can continue
• The inventory is stored in an open (unmanned) warehouse
Asset Tracking Using RFIDUse Case 2
CHALLENGES:
• No electronic or paper records when parts were taken out of storage for maintenance jobs
• Without visibility of parts being used, risk of inventory not replenished timely
• Some parts have a significantly long lead time
• Money spent expediting orders for critical parts
Asset Tracking Using RFIDUse Case 2
THE SOLUTION:
• Tag all high-end parts with rugged RFID tags
• Equip each entrance of the storage building with RFID readers
• System detects when a part leaves the storage building
• System automatically adjusts the part’s on-hand quantity in Oracle ERP and issues the part to the proper account
• Daily report generated on parts usage
• Requires no user interface at the coal pier
Asset Tracking Using RFIDUse Case 2
IMPLEMENTATION:
• Onsite testing to ensure that the RFID readers were positioned correctly
To successfully read material leaving the facility
To ensure that material was not placed too close to the antennae
• Enclosed the RFID readers to keep them dust free
Asset Tracking Using RFIDUse Case 2
BENEFITS ACHIEVED:
• Automation of material issue can help ensure inventory accuracy
• Report of material used feeds the manual effort of replenishment
• Avoid/reduce expedited orders for replacement parts
Asset Tracking Using RFIDUse Case 2
BACKGROUND:
• Teams travel across the railroad network replacing track and can be in a new location every week
• There are a series of machines used to replace track
• A semi trailer (or work equipment trailer) moves with each team, carrying material used to repair the machines
• Not having the right material can cause work delays and schedule overruns, and impact rail curfews
Inventory Management for Remote Work Equipment Trailers
Use Case 3
CHALLENGES:
• 19 Work Equipment Trailers that are stocked from a centrally located warehouse
• Keeping inventory stocked in the trailer was accomplished by the team’s
mechanic faxing in hand-written notes and placing phone calls (double effort)
• Real-time connectivity to the Inventory system was not possible in many cases
due to the remote work locations
• Trailers do not always have a source of power
Inventory Management for Remote Work Equipment Trailers
Use Case 3
THE SOLUTION:
• Equip each mechanic with a handheld scanner – loaded with barcode software that can work in an offline environment
• Equip each mechanic with a laptop with software for syncing the scanner when internet connectivity is available
• Sync functions include:• Update the scanner with current inventory information needed for offline functionality.
• Upload offline transactions to parent system
• Enable Material Issues, Cycle Counts & Item Inquiry
Inventory Management for Remote Work Equipment Trailers
Use Case 3
IMPLEMENTATION:
• Each trailer had to install barcode labels on the inventory bins
• A physical count of the inventory was done to correct any mismatch
between the system and the trailer
• Providing each mechanic with the hardware & software and providing the
training
Inventory Management for Remote Work Equipment Trailers
Use Case 3
BENEFITS ACHIEVED:
• Provided the ability to keep trailer inventory accurate
• Provided the means to utilize automatic order points
• Decreased phone calls spent to communicate material usage and out-of-
stock notifications
• Reduced the need to expedite shipments
Inventory Management for Remote Work Equipment Trailers
Use Case 3
Considerations for Mobile Solutions
People
Software
Hardware
Software
• Seamless integration with Oracle E-Business Suite
• Optimizability to maximize process efficiency
• Real-time data validation at the point of transaction
• Uninterrupted data collection in online/offline environments
• Complete data integrity and visibility
• Turnkey solution (complete with software, wireless data collection devices, and barcode
printing capabilities)
• Low total cost of ownership
Hardware
• Handheld Scanners
• Label Printers
• RFID Readers
• Smartphones
• Tablets
• Laptop
• Vehicle Mounts
• Desktop
Ruggedized vs. Consumer Grade Tablets
• Productivity
• Reliability
• Support
• Security
• Longevity
• Manageability
Low Acquisition Cost
Low Total Ownership Cost
Higher Total Ownership Cost
Rugged Devices Have Unique Functionality
• Barcode Scanner
• RFID Reader
• Magnetic Card Reader
• Weather Proofing
• Glove Touch Mode
• Sunlight Viewable Screen
• Enhanced Battery Life
• Vehicle Mounting
Rugged Devices Provide Extended Security
• Hardening of off-the-shelf Operating Systems
• Encryption of all on-board data
• Device lockdown to prevent user modification
• Theft/Loss prevention to “kill” or recover lost devices
• Communications to secure peripherals (e.g. printing)
Rugged Devices Empower Field Workforces
• Biometrics for user confirmation
• Integrated barcode, RFID readers
• Long-lasting battery
• Drop resistance
• Durability in harsh environments
• Corporate device management/control
• Extended product lifecycles and support
The Right Device – Max ROI, Min TCO
• TCO vs. acquisition cost
• Minimize support
• Maximize manageability
• Durability and repairability
Selection Criteria
• Device acquisition cost
• Network/Connectivity cost
• Application development cost
• User training/Support cost
• Warranty availability, repair cost
• Apps/OS acquisition and upgrade costs
• Device maintenance cost
• Productivity costs – operations, downtime, ease of use
• Opportunity costs – lost sales, unhappy customers, failed
security
Determine True TCO
Success Factors – Beyond Technology
• Clear understanding of AS-IS process and TO-BE vision
• Realistic expectations on ROI
• Corporate buy-in (operations, finance, IT)
• Management support
• Adequate user training
• Overcoming initial fear and resistance to change
• Positive user experience
• Long-term partnership with solution provider(s)
Thank You!
Mobile Apps or ElseAchieving Process Efficiency
Elizabeth Hess
CEO
BullsEye Computing Solutions, Inc.
Kelli Prescott
Manager Information Technology
CSX Technology