Mobile App HighlightSECU Net24 Mobile App: Depositing a Check Successfully

SECU’s Net24 Mobile app is a great tool that can help you manage your money right from the tips of your fingers. The app includes Mobile Check Deposits. Check out these quick tips to make sure you get your mobile check deposit right the first time, every time.

1. Always Endorse BEFORE Depositing: Be sure that you sign your name on the back as it shows on your SECU accounts and include the wording “Via Mobile Deposit at SECU” below your signature. Be sure to include the date you’re endorsing and your SECU Account Number as well.

2. Verify You Are Listed as Payee: Make sure you are listed as the Payee on the front of the check, and that the spelling is correct. If there is more than one Payee 1217, for example Mr. AND Mrs., make sure both parties endorse the check.

3. Snap a Clear Photo: The MiSnap feature built into your Mobile Deposit Capture will guide you through taking a clear picture of the front and back of your check.

4. Verify Your Amounts: Make sure the amount you enter for deposit and the amount shown on the check are the same.

5. Avoid Duplicate Deposits: Once you snap your photos and hit “submit,” SECU will begin processing your Mobile Check Deposit. Avoid depositing the check twice, as it can slow down the process. If you receive an error message that indicates you’ve already deposited the check (and you have no recollection of doing so), contact SECU for help.

SECU Committee Service

We are always looking for volunteers who are interested in serving their Credit Union though committees (monthly meetings). If interested, please contact our President, Directors, or email secu@slb.com.

Meet the BoardChairman – Thomas “Mac” McDaniel

Vice Chairman – Joe Van Valkenburgh

Treasurer – Jerry Harper

Secretary – Nadia Hasouris

Board Members – William “Bill” Carpenter,

Kannan Venkataraman, Bob Fons, Sonny

Johnston, Tim McLaughlin

Privacy & Disclosure InformationThe following information is available online at www.secu.slb.com (Ask A Question: Privacy Policy)

1. Privacy policy (with Opt-Out form) See Privacy, Documents, & Legal: Privacy Policy

2. Documents available to members See Privacy, Documents, & Legal: Documents Available to Members (upon request)

3. Process of filing complaints See Privacy, Documents, & Legal: Filing a Complain

SECU Statement of Condition(as of February 2020, $ in Millions)

• Assets - $835

• Savings - $681

• Loans - $239

• Members - 30,438

SHAREHOLDERA quarterly publication for the members of Schlumberger Employees Credit Union

MEMBER OWNED, MEMBER LEDSM

The “Shareholder” is a non-subscription publication of Schlumberger Employees Credit Union, 205 Industrial Boulevard, Sugar Land, TX 77478. It is distributed to the actual and potential membership of SECU. SWBC Mortgage Partner (281) 285-3237 / (800) 460-6990.

Contact Us! www.secu.slb.com secu@slb.com Tel: (281) 285-4551 Toll Free: (800) 272-7328 Fax: (281) 285-4436

Federally Insured by the NCUA

Publisher: Brittany Kiser

ABA Routing Number: 313084564

to Read the Shareholder!

Locate the first four sequential numbers of your birth date (MMDD) in this newsletter and win $25 (cannot be part of a string of numbers). Only primary members are eligible, using the current issue. IT PAY$

SPRI

NG 2

0

Social media quizzes seem innocent enough, and they’re popular on social media channels like Facebook. Proceed with caution; taking these quizzes could mean you’re giving away more information than you realize.

These quizzes ask seemingly silly or useless questions like your dream vacation spot or favorite type of chips, but fraudsters can use the information to gain access to your social accounts, personal information, or bank accounts.

Look familiar…?

• Where is your dream vacation?

• What is your favorite brand of chips or soda?

• What is your mother’s maiden name?

• What is the name of your first/favorite pet?

These types of questions can pop up in social media quizzes and are also used as added security for online accounts, such as your social media accounts or online banking accounts. You’d never share your passwords, so why share your security answers?

Schlumberger Employees Credit Union strongly urges members and potential members to avoid participating in social media quizzes. Our team uses multiple forms of identity verification when assisting members remotely, and SECU will never ask for Personally Identifiable Information via non-secure email or Skype. Keep your passwords and security answers private.

SECU is excited to announce the launch of our new online Ask SECU Virtual Assistant. Members and potential members can search for general inquiries online and through their Net24 Mobile App. Ask SECU keywords can help you find quick answers on our website, like “loan rates,” “open an account,” “Debit Cards,” and more. Or, you can use the guided conversations to apply for Credit Cards, Loans, Insurance, and more.

“We’re excited about implementing the new Ask SECU Virtual Assistant on our website,” says SECU Vice President of Technology, Rodney Hill. “After conducting our member survey last year, we discovered that members need ways to find general information quickly 0313, and sometimes outside of our operating hours. Giving our members a way to navigate through the information on our site was our main goal, and we think that the Ask SECU Virtual Assistant will help them do just that. Since its launch in January, we’ve seen a high volume of use, and are tracking the inquiries to make sure the correct information is ready and available for our members.”

If you have an account-related question relating to confidential information (like your account number, card number, password, etc), please send us a secure message through your Net24 Secure Messaging Center. Our general email, secu@slb.com, should be used when non-confidential information is exchanged.

Can Taking Social Media Quizzes Put You at Risk for Identity Theft?

Ask SECU! SECU Launches New Online Virtual Assistant

SECUNew Staff

From the President: Your credit union remains strong through February 2020 YTD with $835 million in assets, and 30,000+ members. Our capital has grown to $147.2 million, yielding a net worth ratio of 17.6%, which is a more than adequate safety margin as per NCUA (National Credit Union Administration – the Federal regulatory agency that insures credit unions) requirements 0917.

SECU continues to remain 5-Stars rated for the 64th consecutive quarter through December 2019. The 5-Stars rating is the highest rating offered by Bauer Financial, Inc., indicating that SECU is one of the safest financial institutions in the U.S. You can rest assured we have your best interest in mind.

Technology UpdatesSchlumberger Employees Credit Union continues to expand its searchable online content with the launch of our new Ask SECU Virtual Assistant. Members and potential members can use the new feature to be guided through virtual conversations to find more information on SECU’s loan rates, credit and debit card information, account information, and more. The guided conversations can also help current members navigate through added services, such as applying for Checking Accounts, Debit Cards, Loans, and more. Net24 Mobile users can also find the “Ask a Question” feature and Ask SECU Virtual Assistant included in the mobile app.

We continue to urge our members to submit account-related questions and inquiries through the secure Net24 Secure Messaging Center; just look for the envelope icon in the top, right corner of the Net24 Online Banking portal. For your security 1010, SECU will never ask for Personally Identifiable Information via non-secure email or Skype. You should not provide Personally Identifiable Information or account/card details via non-secure email or the Ask A Question/Ask SECU website features.

The CO-OP Shared Branch network now has 6,000+ operable credit union branches that can serve Schlumberger Employees Credit Union members, up from 5,000 in 2019. The exponential growth of the CO-OP network spans all 50 states, giving Schlumberger Employees Credit Union members face-to-face access to their accounts and funds.

SECU members can access any of the 6,000+ CO-OP Shared Branches for convenient face-to-face access of their SECU accounts, even if they’re not in Sugar Land, TX. Some shared branches even offer weekend hours,

evening hours, and drive-through services. SECU members can visit CO-OP Shared Branches to deposit or withdraw cash, deposit checks, make payments on loans, and more.

Remember, to use a CO-OP Shared Branch, you must have a valid ID on file with SECU. If you think your ID has expired, please send us an updated copy to secu@slb.com.

To find a participating CO-OP Shared Branch near you, use the Zip Code Locator at the bottom, right side of our website, or find search feature in your Net24 Mobile App.

James Bailey James joins SECU as our newest Teller. James

was formerly the Lead Teller at Cy-Fair Federal

Credit Union. He has lived in the Houston-area

for 13 years, but is originally from Cleveland,

Ohio. Outside of work, James runs his own

small street-wear clothing brand, and works

with bands, art markets, and live music shows.

Emily Nichols Emily joins SECU as our new Receptionist.

Emily recently completed her Art Degree from

Texas State University and grew up in the

Houston area. The Georgia-native aspires to

own her own business where she sells her

artwork; she enjoys painting, drawing, portraits,

and watercolor.

Monica Fierro-Bush Monica joins SECU as our newest Wires

Processor, bringing 17 years of banking

experience with her. Formerly with First Service

Credit Union, she spent the last three years

in the fraud department. Monica is originally

from Mexico and speaks three languages

(English, French, and Spanish). Outside of

work, the University of Houston graduate

enjoys being home with her family and cooking

Mediterranean-style food.

Featured Loan Rates Auto Loan (ALA) 2.99% APR* Boat Loan (ALA) 2.99% APR* Motorcycle Loan (ALA) 2.99% APR* Consolidate (ALA) 5.49% APR* VISA Card (ALA) 9.90% APR*

Contact a Loan Officer today!*APR is Annual Percentage Rate. Rates depend on terms and conditions. Contact a Loan Officer today!

*ALA is As Low As *Rates are accurate as of this edition’s Shareholder publication and are subject to change.

The 73rd Annual Meeting of Members was held Monday, February 17, 2020, via webinar with record attendance. 1,086 people from 67 countries registered to attend; 353 people from 40 countries attended, consisting of both members and potential members.

Thomas McDaniel, SECU Chairman of the Board of Directors, kicked off the annual meeting with a general overview of “What is a Credit Union,” followed by an explanation of Schlumberger Employees Credit Union. SECU is a member owned, member led credit union, sponsored exclusively by Schlumberger.

2019 was a solid year with strong results. SECU’s assets, member deposits, and member numbers remained stable and secure. At the time of the Annual Meeting of Members and Spring 2020 Shareholder publication, SECU boasted a superior 5-star rating for the 64th consecutive quarter.

Following McDaniel, Harold Ottis, SECU President, led the President’s Report. SECU’s assets remain stable, having grown 2.1% during 2019. Our Loan Growth is up 1.7 million and our we are still very well-capitalized, at over 17% 1112. Ottis discussed fraud awareness, which still trends among financial institutions.

SECU provides our members safe and secure ways to conduct their transactions through mobile and online banking, but we urge our members to be aware. Key points included reminding members that SECU will NEVER ask you for your PIN, and we are working to improve 2020 based on the results of our 2019 Member Survey. Ottis ended his portion of the meeting by discussing credit union plans as we move forward into 2020. We continue to provide expanded staff training to our team to create a better member experience from more knowledgeable staff. Ottis expects 2020 assets to approach $900 million, up from $830.0 million in December 2019.

SECU’s 2020 Board of Directors required no vote. All incumbents were re-elected to serve continuing terms. The presentation concluded by addressing some of the Questions and Comments left in the registration meeting sign-in. SECU reminds members to notify us via Net24 of Travel Plans, and to download and use the free CardValet® mobile app to monitor SECU Debit and Credit Cards. Our 2019 survey gave us insight into member issues, such as difficulties finding information or requesting recurring wire transfers. The early implementation of our Ask SECU Virtual Assistant can help members find quick information, giving our Member Service Representatives more time to assist current members with account-related issues and help new members open accounts. We will continue to expand our staff training and explore beneficial technologies and processes for our members.

On behalf of the SECU board of directors and staff, we thank you for your continued support.

Harold OttisPresident

1,000 More CO-OP Shared Branches Added to Network

73rd Annual Meeting Held