mmnbb internship report ptcl bannu

INTERNSHIP REPORT

ON

MULTIMEDIA AND BROADBAND

PAKISTAN TELECOMMUNICATION COMPANY LIMITED, BANNU

Submitted in Respect of:

PROFESSOR AMANULLAH AWAN

The Director (IMS)

Submitted By:

HEZBULLAH SHAH

Exam Roll No: 375

BBA – IT (Honors)

Session: 2005-2009

INSTITUTE OF MANAGEMENT SCIENCESUNIVERSITY OF SCIENCE AND TECHNOLOGY, BANNU

BANNU (N.W.F.P) PAKISTAN

INTERNSHIP REPORT

ON

MULTIMEDIA AND BROADBAND

PAKISTAN TELECOMMUNICATION COMPANY LIMITED, BANNU

Submitted in Respect of:

PROFESSOR AMANULLAH AWAN

The Director IMS

Submitted By:

HEZBULLAH SHAH

Exam Roll No: 375

BBA – IT (Honors)

Session: 2005-2009

Internship Report submitted in respect ofDirector, Institute of Management Sciences

In Partial Fulfillment of the Requirements for the Degree of Bachelor in Business Administration and Information Technology

BBA – IT (Honors)

INSTITUTE OF MANAGEMENT SCIENCESUNIVERSITY OF SCIENCE AND TECHNOLOGY, BANNU

BANNU (N.W.F.P) PAKISTAN

INSTITUTE OF MANAGEMENT SCIENCES

University of Science & Technology, Bannu

It is to certify that the Internship Report of

Mr. H EZBULLAH SHAH , EXAM NO: 375 SESSION: 2005-2009

of BACHELOR IN BUSINESS ADMINISTRATION & INFORMATION TECHNOLOGY (HONORS) in

Pakistan Telecommunication Company Limited,

Multimedia and Broadband Department, Bannu

has been approved and accepted.

APPROVAL COMMITTEE

External Examiner

Signature: _________________________________

Name: _________________________________

Supervisor

_______________________________

SIR AFTAB KHAN

Lecturer

Institute of Management Sciences


Director

_______________________________

Prof. Amanullah Awan

Director

Institute of Management Sciences


DEDICATED

TO

ALL THOSE WHO HAVE

SACRIFICED THEIR LIVES TO

TAKE UP THE VOICE OF ISLAM

May their soul rest in peace .[

TABLE OF CONTENTS .

ACKNOWLEDGMENTS........................................................................................................VIII

PREFACE....................................................................................................................................IX

EXECUTIVE SUMMARY.........................................................................................................XI

SECTION 1.....................................................................................................................................1

CHAPTER NO 1........................................................................................................................2

INTRODUCTION TO THE REPORT...................................................................................2

1.1 Reason for selecting the specific industry...................................................................2

1.2 Purpose of the Internship.............................................................................................2

1.3 Scope of the Study.......................................................................................................3

1.4 Methods of Collecting Data.........................................................................................3

1.4.1 Use of Primary Data............................................................................................................3

1.4.2 Use of Secondary Data........................................................................................................3

1.5 Hurdles in the Study....................................................................................................4

CHAPTER NO 2........................................................................................................................5

ORGANIZATIONAL INTRODUCTION..............................................................................5

2.1 Introduction & Historical Background of PTCL.........................................................5

2.1.1 Vision...................................................................................................................................6

2.1.2 Mission.................................................................................................................................6

2.1.3 Core Values.........................................................................................................................6

2.2 Company Profile..........................................................................................................6

2.2.1 Business & Corporate Users:..............................................................................................7

2.2.2 Other business specific services include:............................................................................7

2.2.3 Nationwide Infrastructure:..................................................................................................7

2.2.4 National Long-haul Core Network:.....................................................................................8

2.2.5 Carriers Services.................................................................................................................8

2.2.6 White Label Services:..........................................................................................................8

2.2.7 Broadband Pakistan:...........................................................................................................9

v .

2.2.8 IPTV Service (Smart TV):....................................................................................................9

2.2.9 Pak Internet Exchange:.....................................................................................................10

2.2.10 V-fone:...........................................................................................................................10

2.2.11 International Network...................................................................................................11

CHAPTER NO 3......................................................................................................................12

STRUCTURE OF PTCL........................................................................................................12

3.1 Structure of Organization..........................................................................................12

3.1.1 Main Offices.......................................................................................................................13

3.1.2 PTCL Head Office Organizational Chart..........................................................................14

3.1.3 Bannu Department Organizational Structure...................................................................15

3.2 Technical & Operational Network.............................................................................16

3.2.1 Switching Technology........................................................................................................16

3.2.2 Technical and Operational Milestones..............................................................................17

SECTION 2...................................................................................................................................21

CHAPTER NO 4......................................................................................................................22

INTERNSHIP DEPARTMENT.............................................................................................22

4.1 Name of the Department............................................................................................22

4.2 Managerial Structure of the Department...................................................................22

4.3 Technological Structure of the Department...............................................................23

4.3.1 Working..............................................................................................................................24

CHPATER NO 5......................................................................................................................26

SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT..........................26

5.1 Services Nationwide..................................................................................................26

5.1.1 Broadband Pakistan.........................................................................................................26

5.1.2 Smart TV...........................................................................................................................28

5.1.3 EVO Wireless Broadband.................................................................................................30

5.1.4 E-Learning Portal.............................................................................................................33

5.2 Services in Bannu......................................................................................................33

CHAPTER NO 6......................................................................................................................34

DUTIES PERFORMED DURING THE INTERNSHIP.....................................................34

6.1 Office Work...............................................................................................................34

vi .

6.1.1 Taking Orders from Customers:.......................................................................................34

6.1.2 Order Entry into the Database.........................................................................................37

6.1.3 Complaint Management System Handling.......................................................................39

8.1.4 Email Service used:...........................................................................................................41

6.2 Field Work.................................................................................................................41

6.2.1 Installation:.......................................................................................................................41

6.2.2 Trouble Shooting / Fault Rectification:............................................................................52

6.3 Marketing...................................................................................................................54

6.4 Advertising................................................................................................................54

6.5 Customer Facilitation Camps....................................................................................54

SECTION 3...................................................................................................................................55

CHAPTER NO 7......................................................................................................................56

FINDINGS AND RECOMMENDATIONS..........................................................................56

7.1 Findings..........................................................................................................................56

7.2 Recommendations..........................................................................................................57

CHAPTER NO 8......................................................................................................................58

SWOT ANALYSIS..................................................................................................................58

8.1 Strengths....................................................................................................................58

8.2 Weaknesses................................................................................................................58

8.3 Opportunities.............................................................................................................58

8.4 Threats.......................................................................................................................58

8.5 SWOT Matrix............................................................................................................59

BIBLIOGRAPHY........................................................................................................................60

vii .

ACKNOWLEDGMENTS

I am full of gratitude to:

Almighty ALLAH for giving me the life and energy to conceive and actualize the

internship and this report.

Our learned and erudite teacher Lecturer AFTAB KHAN Institute of Management

Sciences faculty of Management Sciences, University of Science & Technology, Bannu

for his inspiring guidance, keen interest, and continuous encouragement through out my

internship report making efforts.

My family, who gave me the moral support needed for studies.

Lecturer Adil Khan, and Lecturer Tariq Khan of Managements Sciences, University

of Science & Technology Bannu for guiding me every now and then in preparing this

report.

My Bachelor Friends Ashiq Ali Khan, Abdur Rehman, and Javed Ur Rehman who

pushed me every now and then to complete this report as soon as possible.

All Management Sciences Staff (University of Science & Technology, Bannu) who

implicitly or explicitly helped me in my Internship Report.

Last but not the least I am highly indebted to our University of Science & Technology,

Bannu and faculty of Management Sciences for providing me the opportunity and support

to accomplish my BBA-IT degree at Institute of Management Sciences, University of

Science & Technology, Bannu

(Syed) Hezbullah Shah (Bukhari)

BBA – IT (Honors)(2005-2009)

Exam No: 375

viii .

PREFACE

This report is prepared as a result of performing seven weeks of Internship in Multimedia &

Broadband Department of Pakistan Telecommunication Company Limited, as a compulsory

requirement for the completion of Degree of Bachelor in Business Administration & Information

Technology.

The specific department is chosen for internship, only with a view that the future time is only of

the digital communication, and the simple analog communication is going behind the curtains.

And here is this department, we can learn a little about how the Digital Subscriber Line is set

up, and that how is it connected nationwide.

Following is the detail of the sequences, in which the report is constructed, along with the facility

of getting all this report in a Compact Disk as I already said that the modern time is to be

digitalized so I provided the report in digital form too.

This Report consists of THREE Sections.

The First Section is of Five (5) Chapters, where as: The Chapter Number One is entitled as

Introduction to the Report, having the data about the study conducted, as the Scope of the

Study, Limitations, etc of the Study. The Chapter Number Two is entitled as Organizational

Introduction. It has the data about the Historical Background of the Company, its Vision,

Mission, Core Values, and a Brief Discussion about the Company’s Profiles which is cited from

the Company’s Website. The Third Chapter is entitles as Structure of PTCL, which has the

managerial structure of the organization for nationwide as well as local.

The Section Two is about the Internship Department, i.e. it contains the information about the

Internship Department, its managerial and technological structure, services offered by the

department, and also I have discussed here the duties performed during the internship. All

these topics are covered in three chapters respectively.

ix .

Section Three consists of the Findings, Recommendations, Strengths, Weaknesses,

Opportunities, Threats, and also the SWOT Matrix. Where as Findings and Recommendations

are in a separate chapter, while the other topics in a separate chapter, consisting of two chapters

overall.

This report contains a CD (Compact Disc) at the end of it, which contains all the

report in a soft form, saved in the format of Microsoft Word 2007, Microsoft Word

97 – 2003, and also in a PDF format.

The CD is having the auto – run capability, and is easy to use.

(Syed) Hezbullah Shah (Bukhari)

BBA – IT (Honors)(2005-2009)

Exam No: 375

x .

EXECUTIVE SUMMARY

The Company where I did my internship is called Pakistan Telecommunication Company

(PTCL)1. I was interviewed and hired by Mr. Yaseen Khan2, the Manager of Multimedia &

Broadband Department, PTCL Bannu. My internship started on 10/07/2009 and lasted for 8

weeks until 10/09/2009, with the official working hours starting from 9am to 3pm. During the

internship, I straddled in the department of Multimedia & Broadband along with the field work

associated with the department, under Assistant Manager (MM&BB).

Among the three sections in this report, the SECTION 1 contains Introduction about the study

conducted, introduction about the Organization, the Structures of the Organization, which have

the local and the nation-wide structure of the organization,

SECTION 2 is about the Department in which I conducted the Internship, along with the

Services that are provided by the specified department at national and local level, winding the

section with the discussion of the overall activities conducted during the internship (along with

some screen shots of computer work done) at PTCL Bannu in its Multimedia and Broadband

Department.

SECTION 3 which is the last section of this report consists of the Findings I did during the

internship duration, Recommendations that I though would benefit the organization, along with

the SWOT Analysis and SWOT Matrix.

There is a CD with this report which contains all this report in a Digital Form all in MS Word

2007, MS Word 97 – 2003, and Adobe Acrobat Reader (PDF) format. The CD has the Auto Run

functions and is easy to Use.

1 http://www.ptcl.com.pk2 [email protected]

xi .

SECTION 1CHAPTER NO 1...............................................................................................................2

INTRODUCTION TO THE REPORT...........................................................................2

CHAPTER NO 2...............................................................................................................5

ORGANIZATIONAL INTRODUCTION......................................................................5

CHAPTER NO 3.............................................................................................................12

STRUCTURE OF PTCL................................................................................................12

Section 1 Chapter No. 1

Introduction to the Report

CHAPTER NO 1

INTRODUCTION TO THE REPORT

I have prepared this report as an essential requirement for the completion of the degree of

Bachelors in Business Administration & Information Technology (BBA-IT). It has to be written

after the completion of seven weeks internship, which is a necessary part of the degree

completion with the aim to provide the students with actual life experience and use their

knowledge in practical.

1.1 Reason for selecting the specific industry

The Telecom Sector is spreading all over the world and it is going to be the essential part of the

lives of the humans. It is going through a process of rapid change in the world of technology.

In line with global trend and for meeting the emerging demand, major initiatives have been

taken by PTCL too to upgrade its network and also to introduce a range of new value added

services like Broadband and IPTV. And so I have also selected their department of

Multimedia & Broadband for my Internship.

1.2 Purpose of the Internship

There are many reasons:

1. To fulfill the requirements for the degree of the Bachelor of Business Administration &

Information Technology, a four year program from the University of Science &

Technology Bannu.

2. To see the practical world of what we studied during the four years program.

3. To understand how the practical organizations apply the knowledge of the theories.

4. To study the organization for its function and analysis on the basis of the study.

5. To make recommendations on the basis of the study done.

Internship Report on Pakistan Telecommunication Company Limited

Department: Multimedia & Broadband 2



1.3 Scope of the Study

During the internship, I straddled in the department of Multimedia & Broadband along with the

field work associated with the department, such as:

i. DSL Installation

ii. Router Configuration

iii. LAN Installation

iv. Complaint Handling

v. Maintain the LAN

vi. Maintain the DSL

vii. Marketing

viii. Advertising

1.4 Methods of Collecting Data

I have collected the data for this report in many ways. I used Primary data, as well as

secondary data for completing the task of report writing about my internship. Some of the

methods I used are discussed below.

1.4.1 Use of Primary Data

I used Primary Data for completing the report by the following ways:

i. Self Observation

ii. Discussions with the officers

iii. Marketing

iv. Informal interview from the customers

1.4.2 Use of Secondary Data

I also used Secondary Data for completing the report writing. Some of these methods are as

follows.

i. PTCL Brochures

ii. PTCL Website

iii. Internship reports of seniors and friends

iv. Staff Training program guides





1.5 Hurdles in the Study

I also faced some hurdles during the making of the report. There were so many hurdles but I

mention only those which seems to be important to be discussed here. Some of these hurdles are:

i. No guidance from the university about how to conduct the internship.

ii. The internees are not provided with opportunities of doing things themselves

during internship, making it difficult for them to understand technical things.

iii. Limited Financial and Technical Resources also affected the study. Such as

traveling to customer premises in the field work and the advertising were done by

the internee’s own expense.




Organizational Introduction

CHAPTER NO 2

ORGANIZATIONAL INTRODUCTION

2.1 Introduction & Historical Background of PTCL

PTCL is largest telecommunication company of Pakistan. It has reached its service to almost

every part of the country. (PTCL) is proud to be Pakistan’s most reliable and largest converged

services carrier providing all telecommunications services from basic voice telephony to data,

internet, video-conferencing and carrier services to consumers and businesses all over the

country with more the 2000 exchanges all providing at least the fixed line network and the

dialup internet service.

Whether it is an office in the largest city of Pakistan or a home in a small village, PTCL is

present in every corner of Pakistan to serve its customers providing several services.

Some of its services are named below:

Broadband

IPTV

EVO Wireless

Dialup Internet

Telephone

PTCL is established since 1947 by establishing Posts and Telegraph’s Department, proceeding

to establishing Pakistan Telegraph and Telephone Department in 1961, then in 1990-91, it

went to become Pakistan Telecom Corporation, after which in 1996, PTCL became listed in

all stock exchanges of Pakistan, further in 1998, its subsidiaries of Mobile Services, and

Internet Services started on the name of Ufone and PakNet, coming to the year 2000, it

Finalized its Telecom Policy. It also announced in year 2003, the Telecom Deregulation

Policy, finally in 2006, Etisalat (The Telecom Company of United Arab Emirates) took over

its Management and it is still holding the status of backbone for country's telecommunication





infrastructure despite arrival of a dozen other telecoms including telecom giants like Telenor,

China Mobile, Wateen Telecom, and others.

2.1.1 Vision

To be the leading Information and Communication Technology Service Provider in the

region by achieving customer satisfaction and maximizing shareholders' value'.

The future is unfolding around us. In times to come, we will be the link that allows global

communication. We are striving towards mobilizing the world for the future. By becoming

partners in innovation, we are ready to shape a future that offers telecom services that bring

us closer.

2.1.2 Mission

To achieve our vision by having:

An organizational environment that fosters professionalism, motivation and quality

An environment that is cost effective and quality conscious

Services that are based on the most optimum technology

"Quality" and "Time" conscious customer service

Sustained growth in earnings and profitability

2.1.3 Core Values

Professional Integrity

Customer Satisfaction

Teamwork

Company Loyalty

2.2 Company Profile

The following data is added here as the Company’s Profile.

(Pakistan Telecommunication Company Limited, p.

http://www.ptcl.com.pk/aboutusc.php?NID=90)





PTCL is all set to redefine the established boundaries of the telecommunication market and is

shifting the productivity frontier to new heights. Today, for millions of people, we demand

instant access to new products and ideas. More importantly we want them for their better living

standards with increased values in this ever-shrinking globe of ours. We are setting free the spirit

of innovation.

PTCL is going to be your first choice in the future as well, just as it has been over the past six

decades.

2.2.1 Business & Corporate Users:

For clear communication the first choice of business circles is PTCL telephone for local,

nationwide and international calling. Today businesses can have 10-100 lines with modern

day services to meet their needs. Now you get options like Caller-ID, call-forwarding, call-

waiting, Call Barring, to name a few.

2.2.2 Other business specific services include:

0800-Toll free number, 0900-Preminum rate services, VPN-Virtual Private Network, Audio

Conference Service, Digital Cross Connect (DXX), ISDN (Policy), Teleplus(ISDN/BRI),

Digital Phone Facilities/ Modification Charges, UAN, UIN.

2.2.3 Nationwide Infrastructure:

We have the largest Copper infrastructure spread over every city, town and village of

Pakistan with over million installed lines.

The network has over 0.5 million POTS ports with more than 250,000 Broadband ports in 13

major cities.





2.2.4 National Long-haul Core Network:

We have over 10,400 km fully redundant, fiber optics DWDM backbone network. It connects

over 840 cities and towns with 270G bandwidth.

2.2.5 Carriers Services

As carriers-carrier, we provide the core infrastructure services to the cellular, LDIs, Local

Loop operators, ISPs, Call Centers and payphone operators.

We provide all carrier services, right from inter-connects and telehousing to DPLC and

IPLC connectivity. Our interconnect services are provided from our 3200 exchange

locations that connect your carriers networks domestically, in addition to providing IPLC

bandwidths to connect you internationally through our four international gateways and

SEA-ME-WE3 and SEA-ME-WE4 international submarine, also IMWE submarine cable

will be added by the end of the year.

Furthermore to provide connectivity to operators in the extreme remote areas of the

country, PTCL launched its state of the art satellite service (Skylink).

PTCL satellite service (Skylink) is provided using the Intelsat Satellite System, an

undisputed leader in satellite communications.

2.2.6 White Label Services:

PTCL customers can now provide uninterrupted services to their clients without

undertaking large scale investment in infrastructure or developing expertise in their own

network.

PTCL White Label Services are focused on speed and simplicity at minimal capex. This

will enable our customer to offer their own branded WLL, DSL etc to customers nationally,

together with an array of key support services.





2.2.7 Broadband Pakistan:

PTCL Broadband is the largest and the fastest growing Broadband service in Pakistan. In

less than two years of it launch, PTCL has acquired over 150,000 Broadband customers in

over 150 cities and towns across Pakistan, leading the proliferation and awareness of

Broadband services across Pakistan.

With its entry in this market segment, PTCL opened up a broadband culture in Pakistan,

where till a couple of years back there was very little awareness in the country about

broadband & high speed internet services. PTCL made the broadband technology

affordable by lowering the barriers to entry, by geographically bringing the service within

the reach of a common user across Pakistan and by continuous improvements in customer

care for the service.

Unique offers that makes PTCL’s Broadband unmatchable are special packages for the

student segment, FREE modem and installation, FREE dial up service for its Broadband

customers and FREE access to movies, music, classical Pakistani dramas, cricket matches,

gaming, educational and religious content on PTCL’s entertainment portal ‘BUZZ’, (made

exclusive only to PTCL Broadband subscribers). PTCL also offers multiple FREE

personalized e-mail accounts exclusively to its broadband users. In addition, PTCL recently

doubled its broadband speed for all its existing and new customers at the same price,

making 1 MB as its minimum offered speed.

For a connection you simply dial 0800 8 0800 or visit www.ptcl.com.pk

2.2.8 IPTV Service (Smart TV):

Using its state of the art Broadband network, PTCL entered the media sector on 14th

August 2008, by launching a digital interactive television service for the first time in

Pakistan. Employing the IPTV (Internet Protocol TV) technology, PTCL brought Pakistan

in the list of a few countries across the globe that offer this state of the art interactive TV

service to its subscribers.





Branded under ‘PTCL Smart Line’, the service includes Interactive Television, Broadband

and voice telephony all at the same time on PTCL’s telephone line. Besides offering the

highest digital quality TV picture, the most revolutionary section of this offering is the

ability to ‘rewind’ and ‘pause’ live TV channels, the ability to block / unblock any TV

channel for parental lock and the ability to search through video on demand content.

Currently PTCL Smart TV offers its viewers over hundred live channels and over 350 local

and international Movie titles ‘on Demand’. The service for now is available in four cities

Karachi, Lahore and Rawalpindi Islamabad however is planned to be expanded to all the

major cities and towns across Pakistan during the year 2009.

2.2.9 Pak Internet Exchange:

It is the only IP enabled network with 40 (number increase) point-of-presences (POP) in 26

cities. The existing 16G active bandwidth is used for internet, data, video and video-

conferencing services and for voice of LDI. All PTCL Broadband users, narrow band users,

corporates, mobile operators, and ISP are connected to this network.

2.2.10 V-fone:

PTCL also continues to be the largest CDMA operator in the country with approximately

1.25 million V-fone customers.

It offers fixed wireless telephone for your homes & business. With CDMA2000 1X

technology, ours is the largest WLL network with a capacity of 2.6M, covering over 10,000

urban & rural areas. The network is already enabled for Voice, Dialup-Internet access

(153.6kbps) and EVDO Broadband.

V-fone can be bought from our franchises or by dialing 1236 and it will be delivered within

48-72 hours.





2.2.11 International Network

SEAMEWE-3 Submarine Cable System:

PTCL is a member of SEAMEWE 3 Cable Consortium with its Cable Landing Station

at Karachi. SMW-3 cable connects 39 cable landing stations in 33 countries and four

continents. SMW-3 is the longest system of the world with a total length of 39,000 Km.

SMW-4 Submarine Cable System:

SMW-4 is a relatively new submarine cable system (inaugurated in December 2005)

and links 14 countries with 16 landing stations across Europe, Middle East and Asia.

The system is using Terabit DWDM technology to achieve. The link between any two

destinations is STM-1. SMW-4 is designed for relatively higher traffic volumes.

I ME WE cable details and Status with Map:

IMEWE Submarine Cable is a Tera bit capacity submarine cable system connecting

India to Western Europe through Middle East. The Cable system is 13,000 km long

with 10 landing points in 8 countries.

Satellite Communication:

PTCL has Intelsat Standard Earth Stations near Karachi and Islamabad. These

installations provide the diversity for International voice connectivity and also work as

Hub for domestic satellite users. There are four Intelsat Standard B Earth Stations at

Islamabad, Gilgit, Skardu and Gwadar.




Structure of PTCL

CHAPTER NO 3

STRUCTURE OF PTCL

3.1 Structure of Organization

An Organizational Structure clarify the roles of personnel of an Organization and to determine

who has to do what task, which is responsible for what, objectives to be achieved, who is to

report to whom and to remove the obstacles for performance caused by confusion and

uncertainty of job assignment as well as to make easy decision-making and communication

networks reflecting and supporting organization objectives.

The head of Pakistan Telecommunication Company Limited is called "President". Then come the

SEVPs (Senior Executive Vice Presidents), i.e. SEVP (Finance), SEVP (Operations),

SEVP(Technical), and SEVP (Human Resource Management), SEVP (Marketing & Business

Development).Then there is a chain of Executive Vice Presidents (EVPs) like EVP (Finance

Central), EVP (Marketing), EVP (HR Central), EVP (Accounts), EVP (Operation), EVP

(Information Technology, Training & Research), and EVP (Revenue). All these are appointed at

Pakistan Telecommunication Company, Headquarters at G-8/4, Islamabad. Apart from these

EVP, there are also EVP (Operation), EVP (HR) etc who are heading the other regions of PTCL

in major cities country wide. Then there are Chief Engineers and General Managers at H/Qs who

report to their relevant EVP. Then there are Senior Managers, Deputy Directors, Assistant

Directors, Account Officers, Assistant Account Officers, Financial Analysts, Marketing

Managers, Computer Programmers, and IT Specialists etc.

There are also Regional Heads (General Managers) to head PTCL Regions then come the Senior

Managers (Operations), Senior Engineers (Operations), Engineers to look after the telecom

system of Regions. There are also Senior Managers Finance, Account Officers and Accountants

to Handle Regional account and billing matters. Manager HR & his staff are responsible to take

care of Personnel affairs at Regional Level.




Structure of PTCL

In non-gazetted staff there are Engineering Supervisors Operations/Switching/Power

plant/Optical Fiber system/M.W Media, Account Assistants, Stenographers, Assistants, Key

Punch Operators, Telecom Technicians, Upper Division Clerks, Lower Division Clerks, Line

Men, Wire Men, Drivers, Exchange Cleaners, Naib Qasids and Peons etc.

All the staff is recruited by the HR Department headed by SEVP HR. The HR experts are

responsible for hiring & to further streamline its recruitment process.

3.1.1 Main Offices

The Head Office of Pakistan Telecommunication Company Limited is situated in

Sector G-8/4, Islamabad, which is headed by the "President". Besides, it has Regional

Headquarters like:

Islamabad Telecom Region,

Rawalpindi Telecom Region,

Hazara Telecom Region Abottabad,

Northern Telecom Region-I Peshawar,

Lahore Telecom Region (South),

Lahore Telecom Region (North),

Multan Telecom Region,

Faisalabad Telecom Region

Southern Telecom Region-I Hyderabad

Southern Telecom Region-II Karachi

Southern Telecom Region-V Sukkur

Western Telecom Region Quetta.

Switching network Central region Lahore.

These Regions provide Telecommunications services to the customers in their

respective areas. Apart from these, PTCL has an Optical Fiber Construction Region Lahore

and Optic Fiber System Islamabad, each headed by a General Manager.




Structure of PTCL3.1.2 PTCL Head Office Organizational Chart



A.M

CPE installers

Manager

S.M(MM&BB)

Internship Department

U.D.C, L.D.C, Stenos etc.

Line man, Tech: Cable etc. Tech:, Cable, Line man etc.

E.S (Switch)

Engineer Engineer

R.OAssistant Clerks

Ass: B.M

Engineer Business Manager

S.E(switch)S.E (as above)

A.D.W A.D.W

S.A.OD.A.O

S.E Cord S.M(HR) S.M(D&Sp Project) S.M(Switch) S.M(Ops) S.M(Fin)

G.M (A/N(D&M))

E.S (Bus)

T.O, Tech:, Wire man etc

E.S develop


Structure of PTCL3.1.3 Bannu Department Organizational Structure




Structure of PTCL

Note: In Bannu there is no GM so in the above structure I have scaled from SM, till CPE

installers. I did my internship in DSL department so I am mentioned the names of only

concerned designations and the department structure is highlighted in the chart above.

Senior Manager(SM) Esa Khan (DIK)

Manager (MM&BB) Yaseen Khan3

Assistant Manager(AM) Tariq Ayaz

CPE Installers Fahad Burhan, Irfan khan, Dawar

3.2 Technical & Operational Network

Pakistan telecommunication corporation under the act of 1996, Pakistan Telecommunication

Authority (PTA) issued a license to Pakistan Telecommunication Company Limited for the

provision of telecom services within Pakistan to private sector and the general public as

the Federal Government may determine and during the exclusivity period of the Pakistan

Telecommunication Company Limited (PTCL) specified in above-mentioned Act. PTCL has

25 years license to provide telecom services in Pakistan with Stake in the Company with

about 62% equity. PTCL has largest network and huge infrastructure for it's more than

4,405,161users as on (Mar, 2008).

3.2.1 Switching Technology

There are 7 different kinds of switching technologies currently operational in PTCL network.

Alcatel

Siemens

NEC

Erricsson

Huawi

J.S telecom

ZTE

3 Email: [email protected] Report on Pakistan Telecommunication Company Limited



Structure of PTCL

With these different switching technologies PTCL is running its huge network and

providing different communication facilities to its customers.

3.2.2 Technical and Operational Milestones

PTCL is continuously improving it network. During the year 2008 PTCL installed capacity

was 4940154 but now in current year the installed capacity is improved. PTCL achieved

100% digitalization in this year.

3.2.2.1 Computerized Fault Management System

This feature of PTCL improved network & is being used to register & rectify Land Line

Faults in a computerized way. This system was working in few cities but now it is

available all over the Pakistan.

3.2.2.2 Launch Of IN Platform

To augment the capacity and introduce additional value added services a new Intelligent

Network (IN) Platform was launched in October 2003.This platform has higher capacity

for prepaid calling cards and provision for introduction of new services.

3.2.2.3 Optical Fiber Junction Access Network

To further support the launch of new services the optical fiber junction access network

has been in implementation phase. This system further supports the upcoming project of

PTCL WLL (wire less local loop), Broad Band Services & IPTV.

3.2.2.4 Network Operation Center (NOC)

(Pakistan Telecommunication Company Limited, Oct-Dec 2008, pp. 21-22)

Pakistan Telecommunication Company Limited (PTCL) is a prime provider of telecom

voice and data services within Pakistan.

As Part of its ongoing infrastructure development, PTCL has embarked on a major

investment program in a Network Operations Center (NOC).




Structure of PTCL

Fig. NOC application launched

The purpose of NOC is:

To control, monitor and manage the entire PTCL Network

To enhance and optimize Network Management through a transparent and

centralized platform

To create a highly available, adaptable and fault resilient network that can meet

the market demand and provide customer satisfaction

Due to the absence of a NOC, PTCL currently faces serious operational challenges:

Since there is no centralized network management, fault resolution is ad hoc and

inefficient, service restoration takes a long time

There is no mechanism for root cause analysis

Through the NOC PTCL have been able to address these issues with:

A complete convergence of entire Network on a single platform

Proactive identification and resolution of faults through:

Real-time Network Monitoring & status visibility.

PTCL have been able to increase network availability through:

Enhanced Quality of Service and centralized performance statistics and

reporting mechanism.Internship Report on Pakistan Telecommunication Company Limited



Structure of PTCL

Increased Accountability and Transparency

Through escalation policies, work orders and maintenance of secure

activity logs

A Fault resilient and highly available

Network is a direct result of NOC.

However the NOC platform has also

been used to diversify the services

and customer base to increase

revenues. NOC has been used for:

Modifications of SOPs

for:

DSL, IPTV, Triple Play provisioning and complaint handling.

BNCC has been integrated for resolution of complaints reported by the

customers.

NOC is used for provisioning of SLA support for all domains.

Management of DXX corporate customers and outsourced Data Centers.

Further, Performance management statistics are being used to conduct a trend analysis

and reengineer the network.

Civil Works

NOC in PTCL

The main NOC is located in the CDDT Building, Islamabad. There are 3 regional NOCs

in Lahore, RWP and Karachi respectively. Disaster Recovery shall be done in Karachi.

Network Domains that have been integrated into NOC:

WLL, IN, Signaling, TDM/, Switching, OFAN, TXM, DXX, PIE, NGN and

Triple Play



Fig. Employees Monitoring the Network


Structure of PTCL

Fiber Cut Scenario

On average PTCL experience hundreds of fiber-cuts in a month. As a result PTCL have

automated the root cause analysis process for this scenario:

When the system detects a fiber cut a siren goes off, cable cut blinks on the screen and

hundreds of critical alarms pop up on the screen, the correlation rule kicks in and the

alarms are associated and consolidated into a single root cause alarm.

A TT is automatically generated

identifying the affected cable section

between two NEs.

An automated notification is

dispatched to the responsible

coordinator via time stamped SMS and

EMAIL. The coordinator then issues a

work order for fault resolution. IOf the

fault is not resolved, verified and closed

within a stipulated time frame, the

escalation process is triggered and

senior management is notified with an

SMS and email for apporpriate action.

Complete visibility of the network, intelligent root cause analysis and defined SOPs for

work order dispatching and escalation are the core tools that shall allow the NOC to

provide a robust network making PTCL a landmark of excellence in the world of

telecom.



Fig. Employees at work on NOC

SECTION 2CHAPTER NO 4.............................................................................................................22

INTERNSHIP DEPARTMENT....................................................................................22

CHPATER NO 5.............................................................................................................26

SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT..................26

CHAPTER NO 6.............................................................................................................34

DUTIES PERFORMED DURING THE INTERNSHIP............................................34


A.M

CPE installers

Manager

S.M(MMnBB) S.M(HR)

S.M (D & Sp Project)

S.M(Switch)

S.M(Fin)

G.M (Functionality & Administration)

EVP

SEVP

President



CHAPTER NO 4

INTERNSHIP DEPARTMENT

4.1 Name of the Department

The name of the Department where I did the Internship of seven weeks duration was

Multimedia and Broadband. Its acronym is MMnBB. I was under the supervision of

Assistant Manager, and was hired for the Internship by Manager MMnBB.

4.2 Managerial Structure of the Department

Fig: Managerial Structure of the Department



Cabinet

CustomerDemarcation Pole

Inside Plant

Optical Fiber

Server MDFDSLAM

Primary Cable

Outside Plant



In bannu there is no GM so in the above structure I have scaled from SM, till CPE

installers and the SM report to two GMs i.e. Functional and Administrative. I did my

internship in DSL department so I am mentioned the names and designations of

employees of that department only, and the department structure is highlighted in the

chart above.

Senior Manager(SM) Esa Khan (DIK)

Manager (MMnBB) Yaseen Khan4

Assistant Manager(AM) Tariq Ayaz

CPE Installers Fahad Burhan, Irfan khan, Dawar

4.3 Technological Structure of the Department

Fig: Broadband Pakistan Structure

4 Email: [email protected] Report on Pakistan Telecommunication Company Limited




4.3.1 Working

Server

The servers located at different places in Pakistan gets data from the Internet. They are connected

to the whole world and through them, the Pakistani Nation connect to the Internet.

DSLAM (Digital Subscribers Line Access Multiplexer)

(Pakistan Telecommunication Company Limited, 2009, pp. 9-10)

The DSLAM at the access provider is the equipment that really allows DSL to happen. A

DSLAM takes connections from many customers and aggregates them onto a single, high

capacity connection to the Internet. DSLAMS are generally flexible and able to support multiple

types of DSL in a single central office, and different varieties of protocol and modulation in the

same type of DSL. In addition, the DSLAM may provide additional functions including routing

or dynamic IP address assignment for the customers.

The DSLAM provides one of the main differences between user service through ADSL and

through cable modems. Because cable-modem users generally share a network loop that runs

through a neighborhood, adding users means lowering performance in many instances. ADSL

provides a dedicated connection from each user back to the DSLAM, meaning that users won’t

see a performance decrease as new users are added – until the total number of users begins to

saturate the single, high-speed connection to the Internet. At that point an upgrade by the service

provide can provide additional performance for all the users connected to the DSLAM.

MDF (Main Distribution Frame)

(Sajjad Imtiaz, 2008-09)

MDF stands for “Main Distribution Frame”. The Basic function of MDF is to interconnect the

main equipments which are present inside the exchange with the cables which are going to the

subscriber (customer).

The wire coming from “MDF” and “Cable Chambers” is called as “Primary Wire”. The Primary

wire may contain 200 up to1200 pairs.





Construction of MDF

MDF is actually a long steel rack which is accessible from both sides. On one side of the

steel rack Termination blocks are arranged horizontally and at the other side the

termination blocks are arranged vertically.

Cables coming from exchange (Switch room) are terminated at the horizontal blocks

whereas cables coming from external network are terminated at vertical blocks.

Inside Plant

MDF is actually the point where the Local Exchange ends, so the Local exchange and MDF are

the basically “Inside Plant”.

Outside Plant

All the cables, towers, poles, cabinets till the DP are referred as the “Outside Plant”.

Cabinet

It’s a metallic bar from which further connections to the subscribers are given.

The wire coming out of the cabinet to the DP is called as Secondary wire.

DP:

DP is abbreviation of “Demarcation Point”. One DP contains 10 connections or pairs of wires

coming from it, which go towards 10 subscribers. The wires which are coming out of DP are

called as “Drop Wires”. DP is located at the “Telephone Pole”.




Service by Multimedia and Broadband Department

CHPATER NO 5

SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT

Multimedia and Broadband department of the PTCL offers some services, which are discussed

below:

5.1 Services Nationwide

At National Level it provides its customers with the following services.

5.1.1 Broadband Pakistan


http://www.ptcl.com.pk/contentp.php?NID=190)

PTCL is now the leader in consumer broadband in Pakistan, leading the country into 21st

century.

Experience the Internet at its fastest with high-speed access from Broadband Pakistan,

simultaneously, enjoy Voice service over the same telephone line without any extra cabling

connections! Broadband Pakistan offers DSL service with unmatched reliability, affordability

and connectivity.





Features

Cost effective Always On Internet access

High speed data download

Unlimited download

Free Modem

Free Installation

Convenient ordering on phone and web

No upfront charges

Free E-mail and anti spam service for Broadband Subscriber

Pakistan oldest and largest IP service provider brings you a mark of association.

Where every PTCL Broadband Connection get a free Personalized e-mail ID for life and

enjoy the most reliable, spam free service.

Highlights:

PTCL broadband customers will get a free for life personalized e-mail account with

50mb of space.

Broadband keeps you connected to high speed internet all the time.

Economical packages for students

Special packages for corporate and individuals

Access to free movies, music, classical Pakistan plays, famous cricket matches,

educational and religious contents exclusively for PTCL broadband customers.

PTCL achieving the important milestone of taking broadband into over 167

cities/towns across Pakistan





Broadband Entertainment Portal (PTCL BUZZ)

Now PTCL offers Pakistan's First Entertainment Portal completely free for its DSL

Customers. Experience true broadband entertainment, listen or download melodies, songs,

watch classic movies, Cricket Matches, PTV Plays, Online learning, Gaming, listen to

religious Naats and lots of fun.

Now your DSL connection is much more than just speed, it is entertainment and fun!

PTCL BUZZ is an entertainment portal which is FREE & EXCLUSIVELY

AVAILABLE only for PTCL broadband users. PTCL Buzz has a huge library of content

including the best of English and Urdu movies, dramas, Sports, Live radio, Religious

programmes and over 10,000 songs to choose from.

5.1.2 Smart TV


http://www.ptcl.com.pk/aboutusc.php?NID=145)

Launched for the first time in Pakistan using the flexible Internet Protocol (IP) technology,

PTCL’s Smart TV is service which allows customer to be more interactive and more in control

with their TV service as compared to conventional TV broadcast or cable TV. Smart TV

delivers television programs to households via broadband connection and requires a





subscription, a set-top box, and offers key advantages over existing cable TV. You will now be

able to:

Playback / Rewind live TV channels at any time

Parental Lock facility on any channel

Search and select favorite programs by using ‘Electronic Program Guide’. Viewers have

full control over functionality such as rewind, fast-forward, pause, and so on.

Watch DVD quality movies on demand from our library of over 500 titles.

Watch 100 plus digital quality TV channels.

Features and Benefits of ‘Smart TV’

Smart TV provides advanced features and services that are not possible with traditional

broadcast television systems. These advanced features include Time Shift Television

(TSTV), Parental Control, Electronic Program Guide (EPG), Global Television Channels,

Video on Demand (VoD), Near Video on Demand (NVoD) and many more interactive

features.

Time Shift Television (TSTV)

Time Shift Television is an exciting feature that allows viewers to playback live TV

channels at any time they want. So when the viewer misses an important part of a

movie, a play or a sporting event, he can view it by ‘rewinding’ that particular channel

(displaying the symbol ), watching the missed part and then coming back to live

action. This function will be available to the TV viewers for the first time in Pakistan

and only through the PTCL Smart TV service.

Parental Control

This feature enables parents to restrict certain channels which are not suitable for

juvenile viewing. Restriction is enabled by assigning a password to particular

channel(s) thus empowering parents to control the content their children can watch.





EPG (Electronic Program Guide)

Electronic Program Guide (EPG) is an extremely responsive and feature-rich

application that manages viewer interaction during channel and program selection. It is

an on-screen guide to schedule broadcast television programs, allowing viewers to

navigate, select, and discover content by time, title, channel, genre, etc, by use of their

remote control. It also provides access to billing details, changing password and

managing favorites.

VOD (Video On Demand)

Video on Demand is a service that provides end users to interactively request and

receive videos. VOD permits a customer to select a program from a catalogue using

EPG (Electronic Program Guide). The play out of the selected movie starts nearly

instantaneously on the customer's TV. A film that is chosen, for example, will be

available for multiple viewing during 24 hours without any extra charge.

NVOD (Near Video On Demand)

NVOD is another exciting feature working like a community TV Channel. A number of

channels are allocated for NVOD. Popular or recently released movies and programs

are played on NVOD channels and are available to all Smart TV viewers. Difference

between VOD & NVOD is that VOD is a personalized service catering only to

individual needs, on payment whereas NVOD is like community cinema available to all

Smart TV customers at no extra cost. In case of NVOD channels, customer feedback

plays a pivotal role in content selection.

5.1.3 EVO Wireless Broadband


http://ptcl.com.pk/contentb.php?NID=199)





Experience the evolution of the broadband revolution with PTCL Evo - the ultimate solution

for high speed internet access on the move. Just plug and play or work at home, in the office or

anywhere in between. There’s no end to your imagination nor to what you can do with Evo.

Superior 3G experience.

Broadband Internet in your pocket

Unlimited downloads!

EV-DO Roaming in Karachi, Lahore & Islamabad/Rawalpindi - Nationwide Roaming

through automatic switch over to 1 X in non EVDO Coverage areas.

Average download speeds from 300 kbps to 500 kbps!

Access rich media applications like live video streaming, web casts, online games and

a host of other applications.

USB Interface - Compatible with Desktops & Laptops.

Plug & Play - Instant Connectivity

Features

Enhanced 3G network technology for faster downloads and browsing.

Mobility/ Portability: Internet on the go - whenever and wherever

High speed internet experience: Supports entertainment services such as music, video

streaming, images/ videos/ files sharing etc.

Simplicity: Faster deployment, easy to move

Provides superior Value and Quality of service through Reliable, Secure, High-

availability network

Supported OS: Windows 2000 / XP / Vista/Mac OS.

Benefits

Never Before Speed:

With PTCL Evo Wireless Broadband’s 3G network technology you now have access to

internet at super fast speeds using the new USB Modem & PCMICA card.





Internet on the Go:

You now have the convenience of being able to access PTCL Evo Wireless Broadband

from wherever you are.

Plug and Play:

All you now need to do is just plug the USB Modem/PCMICA into your Laptop /

Desktop PC and you are ready to access a whole new world of high-speed internet

connectivity.

Unlimited Downloads:

With Evo Wireless Broadband you get Unlimited Downloads! There is no limit to the

amount of data you can download or upload. Since there is no limit to your imagination

so why should there be any limit to what you can do with Evo!

Hassel free/Wireless:

With Evo sleek and stylish devices, you are now completely free from wires.

USB Interface:

With the USB port interface you can now simply plug the USB Modem device into either

a Laptop or your Desktop PC and get ready to access high-speed internet connectivity.

Multifunctional Device:

The device also supports your Laptop / Desktop PC earphone and microphone. By

inserting a Vfone RUIM you can use your Evo device to make/receive voice calls or

send/receive SMS.





5.1.4 E-Learning Portal

(Pakistan Telecommunication Company Limited, Oct-Dec 2008, p. 15)

E-Learning is a comprehensive easy-learning program that delivers more than 1500 affordable,

certification-level IT, desktop and professional development courses through the internet.

Allowing you to learn anytime, anywhere for a fraction of the cost of class-based training.

EasyLearning courses not only provide you with new skills that improve your prospects in life,

but also give you free access to hundreds of work opportunities posted by businesses

worldwide on their free website, Serebra Connect. You can start earning income from your

skills immediately after graduating. The more skills you have, the better the opportunities you

will get.

To promote and introduce this valuable service, PTCL teams have conducted free distribution

of Easy Learning Cards to Educational Institutes, to corporate clients, Broadband and Vfone

customers. EasyLearning will not only fulfill the Corporate Social Responsibility for PTCL but

will literally promote other services and products of PTCL like Broadband, Vfone etc.

5.2 Services in Bannu

Of the Above Nationwide services, Bannu (Where I did my Internship) have only the service

of Broadband Pakistan.




Duties Performed During The Internship

CHAPTER NO 6

DUTIES PERFORMED DURING THE INTERNSHIP

6.1 Office Work

During my internship, I performed some duties at the office of the Multimedia and Broadband,

PTCL Bannu. These duties assigned to me are listed below.

6.1.1 Taking Orders from Customers:

I used to take the orders from the new customers, Customers either have to call to the office or

they can also walk in to the office and place the order.

6.1.1.1 Regular Customer

The following information are collected from the customer

a. Name:

b. Father Name:

c. Phone No:

d. Mobile No:

e. Address:

f. Package to choose:

6.1.1.2 Customer as a Student

The following information are taken when any student place an order

a. Student Name:

b. University/College

c. Registration No in the Institute:

6.1.1.3 Forms

The following one or two forms are used (2nd form for student package if required) for the

collecting of order.





Form No 1 Ordinary DSL Apply





Form No: 2 Student Package DSL Apply

PAKISTAN TELECOMMUNICATION COMPANY LIMITED

To Whom It May Concern

It is certified that Mr./Miss _______________________________________________

S/D/O __________________________________ Registration No: _______________

student of Class/Grade _____________ of this institute/School/College

___________________________________________________

This certificate is issued to him/her for the PTCL DSL connection “Student Package”

against Telephone No. 0928 - ___________________ with the permission of his/hers

father /guardian.

_________________________ _________________________Father/Guardian’s Signature Principal/Head of Institute

(Full Name & NIC No) (Seal and Signature)





6.1.2 Order Entry into the Database

After taking of the order, I used to work on the Computer to enter the information into the

database and to issue a username and password for the customer along with the allotment of

ADSL Modem

The Following Screen Shots of the Computer Software which were used

Fig: Computer Software Screen 1








6.1.3 Complaint Management System Handling

The officers also used the software system to manage the complaints of the customers. This

Software was called Complaint Management System (CMS)

The following are the screen shots of the software used for this purpose:





Fig: CMS Screen 1

Fig: CMS Screen 2





Fig: CMS Screen 3

From this software system, the complaint was assigned to Linemen or CPE Installers as

required and then notification issued accordingly.

8.1.4 Email Service used:

The officers also used and online Email application in their offices for contacting with their

higher Managers or Bosses. Following is the Login Screen Shot of the Online Email Software

System.

6.2 Field Work

During at internship, I performed some duties at the field. These duties are mentioned below:

6.2.1 Installation:

I performed Installation for the customers who placed orders the day before. I used to take the

Modem issued, write down the username and password of the customer, and prepared to do the





installation. There are different methods to do the installation for different modems, but I

mention here only one modem’s setting.

6.2.1.1 Modem Used:

Home Gateway EchoLife HG510

Front Panel:

Description of Front Panel:

Indicator Color Status Description

POWERGreen On The HG510 is powered on

Green Off The HG510 is not powered on

LAN 1-4 Green

On The Ethernet Interface is connected

Blinkin

g

Data is being transmitted through the

Ethernet port

OffThe Ethernet Interface is not connected

with the network cable

ADSL Green

On The HG510 is activated

Blinkin

gThe HG510 is being activated

OffTelephone line is not connected or the

next activation is being prepared

INTERNE

T

GreenOn

WAN is connected and no data transmit

through the ADSL interface

Blinkin Data is transmitting





g

Off Fail in the bridge/router mode

Rear Panel:

Description of Rear Panel:

Interface/Button Description

ADSLIt is used to connect with the Modem interface of a

splitter.

RESET

It is used to restore the default settings of the HG510.

Once you use this function, all your customized settings

will be lost. Therefore, be careful with it.

LAN 1 – 4 It is used to connect with a computer or a switch.

POWER It is used to power on/off the HG510.

ON/OFF It is used to connect with the power adapter





6.2.1.2 Connecting HG510 MODEM:

I used to connect the modem according to the above diagram. The above diagram shows the

STB and Hub connections too, whereas, I used to connect only the single PC. After this, I

used to do the configuration for the first time, in order to make it able for the single PC to

connect to the World Wide Web. Below is mentioned the configuration instruction of the

HG510 Modem.

Step 1: Connecting to the Splitter, Power Connection & LAN cable.

1. Line hole connects to PTCL wire or Wall phone Jack (RJ-11 Jack).

2. Modem hole connects to the DSL jack of the ADSL CPE (Customer Premises

Equipment).

3. Phone hole connects to a telephone set.

4. Connect the Power Adapter to the AC power plug and attach the connector of

adapter to the CPE and switch it on.

5. Attach one end of LAN wire (RJ-45) to the LAN interface of CPE and the other

end to the LAN wire to the LAN interface of computer’s LAN card.

6. Link Indicator lights will lit up and show the connectivity. ADSL light will start

blinking and soon will be static as a sign of connectivity with our system, if the

line is properly jumpered in PTCL premises with the DSLAM (Digital Subscriber

Line Access Multiplexer).Joint less and direct cable line from the nearest PTCL

pole or cabinet must be connecting to your splitter and then all the phone





extensions must be taken from the phone hole of splitter. The Drop wire distance

from PTCL pole or Cabinet must not be ideally more than 50 meters.(Twisted

pair wire can be longer)

Step 2: ADSL Configuration in CPE and Computer

1. Go to Start Menu < Control Panel < Network and Internet Connections < Network

Connections. Check that the Local Area Connection is enabled. Right click local

Area network and click properties. Following window will be shown.

2. Double click “internet protocol

(TCP/IP)”, Check “Use the

following IP address” and make the

following settings:

IP Address: 192.168.1.3Subnet Mask: 255.255.255.0Gateway: 192.168.1.1





Then, check “Use the following DNS server addresses” and make the following settings:

Preferred DNS Server: 203.99.163.240Alternate DNS Server: 203.135.0.170

3. Now open Internet Explorer and write “192.168.1.1” in address bar and press enter.

There must not be any proxy setting in the internet Explorer.

A small pop up window will open as shown in the figure below and ask ”User Name”

and “Password” for opening the CPE’s interface.

Enter User Name: “admin” and Password: “admin” and press OK.

4. Following page will be displayed after entering correct User name and Password:





5. Click the Device Info link on the left hand side tabs, more options will be shown. Click

Statistics and further more options will be shown, among them select ADSL.

6. Clicking ADSL will show the ADSL line parameters, Note the SNR Margin and Line

Attenuation. SNR must be higher than 08 dB and Line Attenuation must be less than 45

dB for establishing a stable DSL connection.





7. Select “Advanced Setup” from the left hand tabs and following window will be displayed

8. “Wide Area Network (WAN) Setup” window is shown displaying the list of default

connections. Check all of them except one and click remove button.





9. Edit the connection by pressing the Edit button.

10. Enter the values of VPI = 0 & VCI = 103 for copper (Note: For ONU use VPI=8 &

VCI=81) and check “Enable Quality of Service” and click Next as shown under.

11. Select “PPP over Ethernet PPPoE” and click Next.

12. Enter the Username = 051+telephone No. of subscriber e.g., (0512255678) and Password

= New Product No. as provided on External Construction Orders e.g., (1130000xxxx).





13. Uncheck the “Enable Firewall” checkbox and click Next as shown below.

14. “WAN Setup Summary” page is displayed showing the settings/configurations, click

Save button to save the configurations.





15. Click Save/Reboot, a message window is shown, click OK to save the changes.





16. DSL Router Reboot window is shown. Wait until the next window is shown displaying

the Device Info.

17. Go again to Internet Protocol (TCP/IP) Properties and Select Obtain an

IP address automatically and leave the DNS server addresses

unchanged as shown in the picture below and press Ok.





Open the Internet Explorer and start browsing the sites for successful configuration and DSL

connection establishment.

6.2.2 Trouble Shooting / Fault Rectification:

I used the following table of solutions for the specified symptoms each time found at the

customer’s premises.

Symptom Solution





The Power indicator

is not on

Ensure that the power adapter matches the HG510.

Ensure that the HG510 is connected to the power supply properly.

Ensure the Power button is pressed.

The ADSL indicator

is not on

Ensure that the ADSL line is connected properly.

Ensure that the telephone line works normally. You can test with a

telephone.

Ensure that there is no capacitor or diode in the connection box.

The LAN indicator

is not on

Ensure that the provided network cable is used.

Ensure that the cables are connected properly.

Ensure that the network adapter indicator of your computer is on.

Ensure that the NIC is working normally. Right-click My

Computer to select Properties; Select Hardware > Device

Manager; check whether there are devices marked with ? or !

under Network adapters. If there are any such devices, delete and

re-install them; or change the NIC slot. Change the NIC if the

problem persists.

The Internet cannot

be accessed

Take the most commonly used access mode (a dial-up software is

installed on your computer) as an example:

Ensure that no problem listed above exists.

Ensure that the dial-up software is correctly installed and set on

your computer.

Ensure that you have entered the right user name and password.

If you still cannot access the Internet after the dial-up operation,

check if the Proxy server on your IE is correctly configured. The

Proxy server must be disabled.

Try different Web sites, in case some Web site fails.

Try to stop the dial-up connection and to re-establish the dial-up

connection 5 minutes later.





6.3 Marketing

I used to market the services offered by the Multimedia & Broadband Department in the

different areas of the Bannu. Mostly the areas were the parts of Main City of Bannu. There we

contacted the Jewelers at the top.

6.4 Advertising

We also did advertising for the service of MMnBB Department. The department provided us by

their pre-printed pamphlets and banners which we used to display in certain places of the Bannu

Region. These pamphlets were carried by us to the customer’s premises too whenever we have to

go to any for installations or trouble shootings, and left the pamphlets there in order to attract the

customer’s friends or relatives to it.

6.5 Customer Facilitation Camps

We at the time of internship also launched customer facilitation camps at different areas of

Bannu in order to make the people aware of the services offered. Of the places includes the

University of Science & Technology Bannu’s Management Sciences Department and

Information Technology Departments where we convinced enough students and teachers who

availed the facility of Broadband Pakistan.



SECTION 3CHAPTER NO 7.............................................................................................................56

FINDINGS AND RECOMMENDATIONS.................................................................56

CHAPTER NO 8.............................................................................................................58

SWOT ANALYSIS.........................................................................................................58




Findings & Recommendation

CHAPTER NO 7

FINDINGS AND RECOMMENDATIONS

In this chapter, I am going to discuss the findings and my view of recommendations which I

faced and thought during the internship. These findings and recommendations will help the

organization to serve the customers in a more better way and will enhance their capabilities of

performing earning at the area of Bannu and they will get the high value then those upcoming

competitors of it.

7.1 Findings

Below are some of the observations which I did during my internship duration. I mention it here

for the purpose to enhance the capabilities of the organization of my Area if these are considered

by the managers. They will also have an edge on the upcoming competitors of them and will not

let them loose their potential customers.

1. No proper support from the top managers.

2. The employees were not trained enough and were not having enough knowledge about

the work they were performing.

3. Less educated staff reduces the performance growth of the department in general and of

the organization as a whole.

4. No 24/7 local support available.

5. No full co-ordination with the other departments.

6. No proper procedure of installing new connections due to which the complaints increase

and also some customers loose their confidence in the Broadband connections.

7. Internees were performing all the travel to the customers, advertising, and marketing

expenses by their own hence making them less effective to the organization.




Findings & Recommendation

7.2 Recommendations

Below are the recommendations which I found about the organization during my stay with them

for the purpose of internship. If these recommendations are acted upon, the organization will be

in a high profit then it is going now and high number of customers will be attracted to them.

1. There should be a proper flow of communication between top and low level mangers.

2. The employees should be sent for the national level training camps so that they can serve

the customers in a better way.

3. There should be appointed a well educated staff for the better growth of the organization.

4. Some setup for the 24/7 support should be made for the local peoples.

5. Some techniques should be developed by the top level managers to start proper co-

ordination among the different departments.

6. There should be a proper procedure of installing new connections to the new customers

of Broadband. Like Line testing, etc.

7. There should be some allowance for the internees for the assigned work so that the

organization and the internees both get benefits.




SWOT Analysis

CHAPTER NO 8

SWOT ANALYSIS

8.1 Strengths

1. Best services in the Nation.2. Personal Network Nationwide.3. Low Rates.

8.2 Weaknesses

1. No proper maintenance of the installing connections.2. More Cable Breaks.3. Un educated Staff.4. Un trained Staff.

8.3 Opportunities

1. Large Market2. No Competitors (local)3. Fresh graduates from the local University to hire so they will give the organization more

efficiency as the locals are more patriots.

8.4 Threats

1. Potential customers are loosed due to no proper installation procedures of new connections.

2. Upcoming competitors.




SWOT Analysis

8.5 SWOT Matrix

Strengths (S)

List strengths Opportunities (O)

List opportunities

Weaknesses (W)

List weaknesses Threats (T)

List threats

Strengths – S Weaknesses – W

SO

Strategies

Use strengths to take advantage of opportunities

1

2

3

Best service in the nation.

Personal Network Nationwide.

Low Rates

1

2

3

4

No proper maintenance of the installing connections.

More cable breaks.

Uneducated Staff.

Untrained Staff.

WO Strategies

Overcome weaknesses by taking advantage of opportunities

ST Strategies

Use strengths to avoid threats

WT Strategies

Minimize weaknesses and avoid threats

Opportunities – O SO Strategies WO Strategies

1

2

3

Large Market.

No Competitors.

Fresh graduates from the local university (UST Bannu)

1

2

Do More and More advertising and Marketing to be spreader before the competitors arrive.

Make more customers before the competitors arrive

1

2

3

Experts from the market should be hired to make proper procedures and testing for the new connections.

Repair the cables on the time to get edge on the upcoming competitors.

Hire the fresh graduates for more efficiency.

Threats – T ST Strategies WT Strategies

1

2

Potential customers are loosed due to no proper installation procedures of new connections.

Upcoming competitors

1

2

Experts should be hired to make proper procedures and testing for the new connections.

Use promotion of low rates, and personal networks for more edge over the upcoming competitors.

1

2

Maintain the proper testing of lines before installing new connections.

Repair the cable breaks on time to avoid loosing the potential customers.



Bibliography

BIBLIOGRAPHY

1. Pakistan Telecommunication Company Limited. (n.d.). PTCL. Retrieved from PTCL Website: http://www.ptcl.com.pk

2. Pakistan Telecommunication Company Limited. (2009). Specialized Module Access Network (DSL & IPTV). Telecom Staff College Haripur.

3. Pakistan Telecommunication Company Limited. (Oct-Dec 2008). TeleNEWS. 4. Sajjad Imtiaz. (2008-09). Internship Report on PTCL. Internship Report, Islamabad.



mmnbb internship report ptcl bannu

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