Mission…

To provide interoperable, integrated, quality logistics data and enterprise IT solutions for joint warfighters, the Military Services, the Defense Department, other Federal agencies and international partners in order to optimize the effectiveness and efficiency of the DOD Supply Chain.

Parts Standardization Management Meeting23 – 26 July 2007

HDI Federal Center, Battle Creek, MIDLIS-S

2

Defense Logistics Information Service (DLIS)

Business Profile

Federal Logistics Information System (FLIS)Military Engineering Data Asset Locator SystemTechnology Mgmt- DLIS / DRMS / DLA-C

(Networks / IA / CM / Testing) Data Integration (LINK / AV / DESX / Meta Data /

Master Data / IDE) Environmental Initiatives (HMIRS / ERLS / EPRO) Multi-media Information (CD/DVD / On-Line /

Tailored Extracts)DOD Cataloging & Provisioning SupportSoftware Development & Maintenance (Web /

Legacy / Contemporary)Data QualityE-Solutions (CCR / CAGE / IUID / DOD EMALL)US National Codification Bureau / NATO AC/135

Scope of Business

$601.9M DOD EMALL Sales445,862 products distributed i.e. FEDLOG150,930 accounts to online systems11,714 extracts containing over 12.9B

records 6.9M active NSNs in FLIS42.1M technical data assets indexed in

MEDALS52 critical applications / 97 total

applications26 NATO and 29 “NCS sponsored” nations344K contacts annually

WORLD

Customer Interaction Center DLIS-Support@dlis.dla.mil

1-877-352-2255CLASS

WORLD

Customer Interaction Center DLIS-Support@dlis.dla.mil

1-877-352-2255CLASS

Mission…To provide interoperable, integrated, quality logistics data and enterprise IT solutions for

joint warfighters, the Military Services, the Defense Department, other Federal agencies and

international partners in order to optimize the effectiveness and efficiency of the DOD Supply Chain.

Mission…To provide interoperable, integrated, quality logistics data and enterprise IT solutions for

joint warfighters, the Military Services, the Defense Department, other Federal agencies and

international partners in order to optimize the effectiveness and efficiency of the DOD Supply Chain.

3

Our Customers

Combatant Commanders…Combatant Commanders…

NATO

Other Government Agencies

International

The Military Services…

2

Contractors

4

Logistics Data… the DNA of the Supply Chain

WORLD

Customer Interaction Center www.dla.mil/dlis

1-877-DLA-CALLCLASS

WORLD

Customer Interaction Center www.dla.mil/dlis

1-877-DLA-CALLCLASS

Data Quali

ty

DLA MAP CATALOG

Recycling

Control

PointD A

I

S Y

Reference Data EnvironmentRDE

Tailored SolutionsExtracts

5

**LOGISTICS

INFORMATIONMANAGEMENT

(DLIS-S)

CATALOGING(DLIS-K)

DLIS

EQUAL EMPLOYMENT OPPORTUNITY OFFICE

(DLIS-DK)

COMMANDER

DLA ENTERPRISE SUPPORT (DES- BATTLE CREEK)

FINANCIAL OPERATIONS

(DLIS/J8L)

CUSTOMER PRODUCTS

AND SERVICES(DLIS-V)

LOGISTICSINITIATIVES

(DLIS-X)

ENTERPRISE SYSTEMS(DLIS-E)

TECHNOLOGY MANAGEMENT

(DLIS-T)

AFGE UNION

Personnel 1,092

Foreign Nationals 1

Military 4

Contractors 288

OFFICE OF INTERNAL REVIEW

(DLIS-DI)

COMMAND BUSINESS OFFICE

(DLIS-DC)

EXECUTIVE DIRECTOR

6

EMPLOYEE PROFILE EMPLOYEE PROFILE

• 43% Hold degrees / 61% Some college • 71% Over 10 years of service

• 48% Women • 13% Minorities • 49 Average age

Inter-agency Program Management

Enterprise Data Management

Integrated Logistics

Information Systems

Business Process Engineering

Core Competencies

Leveraging Our Core Competencies = SYNERGY

7

Cataloging—Where Logistics Data Begins

Partnership with Industry-They are adopting Our “Global Best Practice”

1952 Defense Cataloging Standardization Act1 Item = 1 NSN

1962 Cataloging Mission to DLA 1997 Cataloging Consolidation at DLIS

400

500

600

700

800

900

96 97 98 99 00 01 02 03 04 05 06

0500,0001,000,0001,500,0002,000,0002,500,0003,000,0003,500,0004,000,0004,500,0005,000,000

Manpower Workload

MANPOWER

WORKLOAD

DOD Centralized from 14 Activities to 1 in 2000Ahead of Schedule and $104M in Savings

Continuous Improvement and We’re Not Done Yet…

Federal & International Customer Base Rapidly Expanding

MILITARY SERVICES

FEDERAL AGENCIES * FAA * GSA * NWS * NGA

INTERNATIONAL55 Countries

8

Customer Benefits

Lower Acquisition Costs Decreased Weapon System Fielding Time Eliminates Redundant Items and

Associated Sustainment Costs Links Together Logistics Information for

Life Cycle Support Increased Interoperability, Integration and

Integrity

Development In-Storage In-Transit In-Theater Disposal

Warfighter Support – What our customers are saying…

“Thanks to DLIS efforts, we’re able to get a new system engaged in Global War on Terrorism…. that enables them to sustain enhanced capability… I can’t thank you enough … ABSOLUTE PROFESSIONALS!”

Quoted from Capt Richard Scott, WPAFB

“Great job…that’s the fastest NSN turnaround I’ve ever seen in my 25 years in technical!”

Quoted from John Woloszyn, DSCP

NSN

Cataloging …Where Logistics Data Begins

9

SCREW,MACHINE =Sroub, montázní=SCHROEF, MACHINE =SCHRAUBE,

SCHLITZKOPF=VITE PER METALLO =WKRĘT DO CZĘŚCI METALOWYCH (Z ROWKIEM) =TORNILLO, MECANICA

Improved Ribbon Bridge

1070F HET

• NATO Codification System (NCS)– Based on US rules & standards– 55 nations – Key to logistics interoperability– Future is eOTD ( ISO 22745/8000 )– NATO Allied Committee 135

manages NCS

• DLIS Services Provided – US Codification Bureau– In-theater cataloging support/

training– NCB College (8th year)– Cataloging pubs in 17 languages

NATO countriesNATO countries

Sponsored countriesSponsored countries

Nonparticipating countriesNonparticipating countries

International Cataloging

10

Logistics Information Management

• Federal Catalog System (FCS)– Procedures, policy, tools

• Federal Logistics Information System (FLIS)– 6.9M NSNs and associated data elements

• eBusiness Systems– CCR / CAGE, FedReg, IUID– DOD EMALL

• Environmental Systems– Environmental Reporting Logistics System (ERLS)– Hazardous Materials Information Resource System (HMIRS)

11

DEMIL Coding

• Mission - Validate DEMIL Codes • Functions

– Review all new and existing NSNs– DEMIL Challenge Program– Special Projects: Department of State, Department of Commerce

and Law Enforcement Agencies • Metrics

– 1-10 day response times– 2.7 Million NSNs reviewed – 99% DEMIL coding accuracy

• Customers – MOAs (DRMS, FAA, USPS, DLA ICPs, NATO, AF, Navy - MC

Tentative)• Coding Permissions • Allows DLIS to change DEMIL Codes overnight - real time data

– MOU: Army – DEMIL Codes Changed 10 days after DLIS Review

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Action PlanDefine – Identify Data IssuesMeasure – Apply appropriate metrics.Improvements – Address needed enhancements.Implement – Initiate approved changes/corrections.Monitor – Re-measure for effectiveness.Report – Document status improvements and cost savings.

Action PlanDefine – Identify Data IssuesMeasure – Apply appropriate metrics.Improvements – Address needed enhancements.Implement – Initiate approved changes/corrections.Monitor – Re-measure for effectiveness.Report – Document status improvements and cost savings.

The Process

PeopleProcessTechnology

86%

DCB Recommendations:Begin checking additional DRNs

100% 92.7%

PM/DS: J6B/Wendy Ball/Roy Marko/Lori RowleyParticipants: Wendy Ball/Lori Rowley 25 Jan 05

Overall J6B quality assessment of FLIS on DLA Mgd NIINs/DRNs where FLIS or BSM is the authoritative source

DQ ISSUES A CR CMOverall

Grading Scale

100%

DQ ISSUES A CR CMOverall

100% NM 100% 100%

100% NM 100% 100%

100%100%NM100%

Process Step – Measure/Baseline

CN CN

85%

NM

NM

NM

NM 100% NM 100% 100%

100% 100% 100% 100% 100%

NM 100% NM 100% 100%

100% NM 100% 63.1% 87.7%

NM 100% NM 100% 100%

NM 100% NM 100% 100%

90-100% A Green80-89% B Yellow70-79% C Orange60-69% D Pink59%-0% E Red

Not Established - White

Issues/Concerns:

A – Accuracy CN – Consistency CR – Currency CM- Completeness NM – Not Measured

1. Shelf Life Code

2. Jump to Code

3. Order of Use Code

5. Precious Metal Indicator Code

6. Quantity PerAssembly

7. Federal Stock Class

8. Reference Numbers BSM Data Cleansing (BR2) PID project

4. Demil Code 9. Reference NumberCategory Code

10. Reference NumberVariation Code

AFTER: FLIS Status as of25 Jan 05

System/Product DQ Baseline

JTAV First Look Status

PM/DS: Mary Faber, Brad Williams / Lori RowleyParticipants: DLIS-SIQ/SXS

System/Product System/Product Benchmark

Example of Baselines, Benchmarks, Trends, Gaps and Quarterly Changes

0

20

40

60

80

100

Data Quality Issues

Pe

rce

nt

or

Gra

de

ACCURACY

CONSISTENCY

CURRENCY

COMPLETENESS

BENCHMARK

Revision:Date:

Root Cause AnalysisProblemIdentified

NoNo NoNoPolicyProblem?

TrainingProblem?

InterfaceProblem?

UnassignedError

YesYesYesYes

Adequate/Current?

DoesProcedureExist?

No

Yes

Establish/Administer adequatetraining, Policy, Procedure Edits, or Interface required

Procedure Problem?

Internal System Problem?

Does Interface

Exist?

Does EditExist?

Does PolicyExist?

Does TrainingExist?

System/Program Approval/Assistance

Methodology

Accuracy

Currency

G

G

DCB Recommendations:

Completeness G

Consistency

G

PM/DS: Mary Faber Brad Williams, DLIS-SXS Participants: SXS/SIQOverall Grade Date Briefed:

Process: Describe the process

Problems/Errors: Describe the problems or deficiencies found

Measurable observations: Annotatethe findings

Desired Improvement/need: Statethe desired improvement or need

Complete extract all NSNsComplete extractall NSNs

Complete extractall NSNs

Complete extractall NSNs

Characteristic Grade Percentage

68%

82%

95%

75%

Target Population: Example: FLIS Issues/Needs/Concerns: Address anyknown conflicts regarding suggested improvement; any methods or tools required;and overall concerns.

The Results

Accuracy

Consistency

Currency

Completeness

Data Quality Methodology

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DOD EMALL FY07 Sales YTD by Service

MNSTC- I

$6,493,815.68

2%

CLS

$101,434,377.08

26%

NAVY

$74,547,942.99

19%

AIR FORCE

$19,029,378.34

5%

ARMY

$72,009,600.37

19%

DLA

$35,750,804.50

9%

DHS

$21,798,010.86

6%

Other

$22,230,510.96

6%

USMC

$30,553,541.56

8%

$0

$50

$100

$150

$200

$250

FY06Q3 FY06Q4 FY07Q1 FY07Q2 FY07Q3

Mil

lio

ns

DOD EMALL Order Value by Customer by Quarter Through MAY07

DOD EMALL Order Value by Customer by Quarter Through MAY07

$114.9M$114.9M$138.0M

$220.7M$189.8M

$131.0M

Agency FY06 Actual FY07 Actual to Date

MNSTC-I $169.9 $6.5

Non-MNSTC-I $432.1 $377.4

CLS $131.1 $101.4

Other $42.0 $22.2

DHS $40.1 $21.8

DLA $3.9 $35.8

USMC $20.0 $30.6

NAVY $79.7 $74.5

AIR FORCE $15.7 $19.0

ARMY $99.4 $72.0

TOTAL $601.9 $383.8

DOD EMALL

Order and Customer StatisticsOrder and Customer Statistics

Actual Cumulative Orders: May07 = 881K

Catalogs on DOD EMALL: May07 = 1,431

DOD EMALL Customers: May07 = 42,991

DOD EMALL Buyers: May07 = 20,304

14

Customer Products and Services

• We manage and market DLIS programs/products– FED LOG…Federal Catalog of the inventory– DLA Map Catalog…Point & click ordering of world-wide maps – WebFLIS…On-line access to real time updates to FLIS via the Web– DEMIL…Bi-monthly CD product that links DEMIL code to NSN– MEDALS…Index of DOD tech drawings and storage locations – UDR…Commercial & DOD view of medical supplies– Tailored Data Products…customized products that meet the customers

logistics informational needs

• We provide services that support all DLIS products– Customer Training…classroom, distributed learning, CBT, web-based – Battle Creek Customer Interaction Center responds to customer queries

for all of DLA’s business processes…around the clock

15

DLA Map Catalog

• Map identification and ordering tool

• 6,000 catalogs to 4,000 military customers

• 1,200 classified catalogs to 900 military customers

• Supports all military operations

• Public Sale catalog available

• On-line Map Catalog deployed

16

Battle Creek Customer Interaction Center (CIC)

• The Federal Center’s CIC roots go back to the 1980s• Started as a 24/7 operation right after 9/11• Answers over 2,000 calls per day (M-F) • Receives 70% of DLA Enterprise calls worldwide• Maintains World Class metrics

– Average Speed to Answer…less than 30 seconds– Service Level… 80% of calls answered in less than 30 seconds– Abandon Rate….less than 2% hang-ups while waiting for service

• Receives kudos from all Military Services, most Federal Agencies and hundreds of contractors

• CIC agents are Peckham contractors who place employees from the National Institute for the Severely Handicapped (NISH)

17

Asset Visibility (AV)

Metadata / Data Management

Defense Supply Expert (DESX)

Logistics Information Network (LINK)

Logistics Initiatives

LogisticsInitiatives

DLIS Reference Data Environment (RDE)

Master Data

DLA Integrated Data Environment (IDE) / Global Transportation Network (GTN)

Convergence

18

Federal Logistics Information System (FLIS) Transformation

Reutilization Modernization Program (RMP)

Cataloging Reengineering System (CRS)

DLA Logistics Information Research (DLIR)

Logistics Initiatives

LogisticsInitiatives

Enterprise Resource Planning (ERP) Support

19

RMP

FLIS / RDE

Emerging Systems System Sustainment

Contract Oversight

Process Reengineering

Risk Mitigation

Technical Advice & Oversight

Problem Resolution

Contractor Technical Oversight

System Changes & Enhancements

Knowledge/Skill Development

Customer Support/Assistance

Enterprise Systems

Providing Best Value IT Solutions

eWP / CRM

20

Technology Management

COMMUNICATIONS

CONFIGURATION MANAGEMENTINFRASTRUCTURE Providing

Interoperable and

IntegratedIT Solutions…

TESTING

DLA ENTERPRISE SUPPORT

METRICS PBA MANAGEMENT

INFORMATION ASSURANCE

IT HELP DESK

Support Of Contingency Operations

• Primary Service Provider (PSP) responsible for IT support solutions for DLA Contingency Operations Worldwide

• Broadband Satellite Communication (SATCOM) voice/data connectivity in the AOR

FORWARD DEPLOYED OPERATIONSHDI FEDERAL CENTER BATTLE CREEK

22

Data is the DNA …

LogisticsData

ITE

MS

INTE

GR

ITY

INTE

GR

ATIO

N

INTEROPERABILITY

INDUSTRY WARFIGHTING

FORCES

CATALOGINGCATALOGING DATADATA

SU

PP

LIER

SCUSTOMERS