misa cloud workshop _reimagining services delivery in the cloud
TRANSCRIPT
Re-imagining services delivery with the cloud
John Weigelt
National Technology Officer
Microsoft Canada
Pre-PC Era(1980)
PC Era(1995)
Internet Era(2000)
Consumer Era(Today+)
21st century implicit and natural computing
• Increasingly natural interfaces
• Embedded intelligence in everyday objects
• Ubiquitous network access and cloud services
COMPUTING ERAS: PAUCITY TO PLETHORA
MainframeEra
TECHNOLOGY EVOLUTION
Cloud | Attributes
OPPORTUNITIES
• Increased Productivity & Agility
• Performing IT more cheaply
• Capitalizing on new ways to address individuals and business
• Benefitting from further democratization of IT
• Operating services without IT limits
• Leveraging the cloud to reach a world wide audience
• Developing transformative experiences and solutions
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Microsoft’s Datacenter Evolution
Containers
Scalability and …Sustainability
Datacenter Co-Location
Generation 1
Modular DatacenterGeneration 4
Server
Capacity
Rack
Density and Deployment
Quincy and San Antonio
Generation 2
Chicago and DublinGeneration 3
Deployment Sca le Uni t
IT PAC
Time to MarketLower TCO
Facility PAC
http://blogs.technet.com/b/microsoft_on_the_issues/archive/2010/11/11/the-economic-impact-of-the-cloud.aspx
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Cloud & Mobile is revolutionizing commerce 3. Enabling emerging market businesses4. Balancing the competitiveness of nations
Canada Cloud Context
“ Cloud computing may feel like a last resort to many CIOs and IT managers because they are running out of options to deal with the ever-growing deluge of data, the complexity of making enterprise applications work together and what must sometimes feel like the grunt work of managing multiple data centres.”
While 61% of Canadian Businesses say they don’t know enough about the Cloud, 80% agree that there is value in moving to the cloud
Unaware
they're using
Cloud
19%
Using Cloud
Services
29%
Don’t know enough
to get in the cloud
35%
Simply not in
the cloud
17%
Microsoft Canada & Leger Marketing Survey of
Canadian Business, Oct 2011
However according to the IT World the biggest challenge to acceptance in Canada is determining how to write the ROI model.
CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS
SALESFORCE.COMSALESFORCE.COM
ORACLE
PRIVATE
PUBLIC
ORACLE
IT as a SERVICE
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CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS
PRIVATE
PUBLIC
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CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS
PRIVATE
PUBLIC
THE CHALLENGE
The likelihood of the (US) government resorting to searches of personal data from provincial Canadian public sector authorities held by, or accessible through, service providers in the United States as a reliable law enforcement or counterterrorism tool is “vanishingly small.” – Fred Cate – paper to trilateral committee on transborder data flow
“While the USA PATRIOT Act does not create a restriction on the movement of data across borders, misperceptions surrounding it appear to be negatively impacting data flows”
“The Questionnaire (of the business community) indicated the occurrence of misperceptions within the business community regarding the USA Patriot Act, and how the lack of clarity surrounding this piece of legislation has resulted in lost opportunities.”
http://www.ic.gc.ca/eic/site/ecic-ceac.nsf/eng/h_gv00520.html
Public Value
Policy Outputsand Outcomes
EfficiencyQuality of Service
ExperiencePublic Trust
Improvedpolicy outcomes
Faster policy delivery
Lower cost
Variable cost base
Transparency
AccessibleServicesand data
Citizen Engagementand participation
Enhanced security
Greater sustainability
How to quantify Cloud Benefits
Describe in Government Value terms
Public Value Framework–Connecting the dots for Government Cloud
Ultimate Business Goal: PUBLIC VALUE
Operating KPIs
Improve Service Quality/ SLA adherence ITSM and BSM;
Outsourced servicesshared services
Communication& Collaboration
Analytics MobilityCloud
Business Initiatives
CoreFinancial KPI
Policy Outcomes
Energy efficiency & sustainable infrastructure
Reduce Cost of delivering IT services
Data center consolidation/optimization
Improve Speed of app deployment
Application automation, app-ready infrastructure
Decrease Carbon Footprint
Data center services
Improve Securityof apps & infrastructure
deployment
Enterprise security
InnovationSolutions
Centralized security certification
More data & apps on-lineDecrease technology costsReduce real estate costs
Process / Function
COSTCAPITAL
Service Quality Efficiency Public TrustExecutive KPIs
Whole-of-government Platform Solutions
IT improvements
Business Outcomes
Objective Approach Results
• Reduce costs
• Reduce complexity
• Reduce number of # email
systems
• Increase security
• U of T conducted an extensive business
analysis prior to deciding on the cloud
• incl.
• Privacy Impact Assessment
• Technical assessment
• Extensive consultation
• Using a staged roll out to clients
• Email system consolidation
• Office 365 available to all students
• Addressed Student demand for
modern services
• Addressed strict compliance
requirements
• Significantly reduced costs
University of Toronto
Cloud Services to meet student demand
1. COST – Reduce Capex
Government of Ontario
Sees Waves of Potential After Testing Private Cloud Solution
As Ontario sought to modernize its aging infrastructure, its government wanted to test the feasibility of setting up a private cloud. Challenge
Results
Solution
• Updated IT infrastructure and aligned with introduction of new data centre• Architected services to share underlying infrastructure resources without losing
privacy and security• Brought agencies onboard in a cost-effective manner• Aligned with industry best practices to keep Ontario at the forefront of the digital
world
The Government of Ontario collaborated with Microsoft to test the feasibility of expanding a chosen set of IT services to a private cloud built on Windows Server® 2008 R2 with Hyper-V™ technology and Microsoft® System Center data centre solutions.
4. Flexibility
Aer LingusAirline Improves Service Offerings, Developer Opens Opportunities with Cloud Services
Aer Lingus wanted to make their online static route-maps more dynamic and actionable without consuming significant bandwidth.
Challenge
Results
Solution
Quickly brought the solution to market and opened new opportunities to improve offerings, while avoiding capital infrastructure costs.
Aer Lingus teamed with iPlanit and used the Windows Azure platform to develop the Dynamic Route Maps application which leverages a hybrid cloud to deliver business results.
8. Rapid Development of New Business
http://research.microsoft.com/en-us/collaboration/fourthparadigm/default.aspx
PhyloD is Statistical tool developed by Microsoft Research used to analyze DNA of HIV from large studies of infected patients
• 100’s of HIV and HepC researchers actively use it
• Typical job: 10 – 20 CPU hours;• Extreme jobs: 1K – 2K CPU hours• Large number of test runs for a given job (1 – 10M tests)• Highly compressed data per job ( ~100 KB per job)
Data-Intensive Scientific Discovery
CASE STUDY
Company Profile:
Benefit Drivers:• Efficiency
• Reduced its hosting costs by two orders of
magnitude by eliminating the need for physical
servers and expensive licenses
• Increased speed of its location-based services by
six times
• Agility• Improved ability to focus on core business
Situation/Solution:Looking to replace expensive Oracle database software that it used for its location-based services and that it hosted with a third-partyprovider, DMTI Spatial turned to the Windows Azure™ platform.
Key Advances:By using the Windows Azure platform, including
Microsoft® SQL Azure™ and Windows Azure
Marketplace DataMarket, DMTI reduced its hosting
costs, improved the performance of its service, and
can now better focus on its core business.
Location Data and Services Firm Speeds Performance Six Times with Cloud Services
“It is two orders of magnitude cheaper for us to host our web services on Windows
Azure than with a hosting provider.”—Arthur Berrill, Vice President of Technology,
DMTI Spatial
Founded in 1994 and based in Toronto, Ontario, DMTI Spatial is an
independent software vendor that offers location-based business intelligence
solutions and web services to businesses in Canada.
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http://www.globalfoundationservices.com/security/documents/SecuringtheMSCloudMay09.pdf
http://blogs.technet.com/b/microsoft_on_the_issues/archive/2010/11/11/the-economic-impact-of-the-cloud.aspx
http://technet.microsoft.com/en-us/edge/it-showcase
www.microsoft.com/cloud
© 2012 Microsoft Corporation. All rights reserved.
This presentation is for information purposes only. Microsoft makes no warranties, express or implied, in this summary.
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The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
John Weigelt
thumbtackhead.ca
@thumbtackhead