mintzberg theory of managerial roles
TRANSCRIPT
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MINTZBERG THEORY OF
MANAGERIAL ROLES
Josanne Forestine
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HENRY MINTZBERG
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HENRY MINTZBERG
• BORN SEPTEMBER 2, 1939
• CANADIAN
• BSC IN MECHANICAL ENINEERIN
• MASTERS IN MANAEMENT
• BEEN TEACHIN SINCE 19!"
• #ROTE MAN$ BOO%S
• CONTRIB&TED SINIFICANTL$ #ITH MANAEMENT AND ORANI'A
S%ILS
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WHO IS A HOSPITAL MANAGER
• Hos(ita) *ana+ers are res(onsi)e -or *a.in+ /e0isions
re+ar/in+ te nan0in+ an/ str0tre o- a os(ita)4
• De to te -a0t tat ea)t 0are is 0onstant)5 0an+in+ a
te0no)o+5 is i*(ro7in+ e7er5 /a5, os(ita) *ana+ers n
0ontine to e7a)ate (ro0e/res an/ ea)t 0are e80ien
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MINTZBERG THEORY OF
MANAGERIAL ROLES
Ana)5e Henr5 Minter+:s Teor5 o- Mana+eria) Ro)
te 0onte;t o- a Hos(ita) Mana+er
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MINTZBERG THEORY OF MANAGER
ROLES
NO CATEGORY ROLE
14 INTERPERSONAL • FI&REHEAD
• LIAISON
• LEADER
24 INFORMATIONAL • MONITOR
• DISSEMINATOR
• SPO%ESPERSON
34 DECISIONAL • ENTREPENE&R
• DIST&RBANCE HANDLER
• RESO&RCE ALLOCATOR
• NEOTIATOR
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MINTZBERG THEORY OF MANAGER
ROLES
• Inter(ersona)< Inter(ersona)
ro)es 0o7er te re)ationsi(s
tat a *ana+er as to a7e
6it oters4
•
Te tree ro)es 6itin tis0ate+or5 are
• +reea/,
• )ea/er
• )iaison
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MINTZBERG THEORY OF MANAGER
ROLES
• FIGUREHEAD
• Te +reea/ re(resents tetea*s4 Te *ana+er *st e0on/ent4
• Teir i*a+e, ea7ior an/re(tation *st /e*onstrate
0)ti7ate/ *i)it5 an/ e*(at54• Te5 so)/ e a)e to set +oo/
e;a*()es in an/ ot o- te6or.()a0e an/ e;e*()i-5=a)ities o- a +oo/ ro)e *o/e)
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MINTZBERG THEORY OF MANAGER
ROLES
• LEADER
• a7e to rin+ to+eter tenee/s o- an or+aniation an/tose o- te in/i7i/a)s n/erteir 0o**an/4
•*st e )earn to e anatenti0 )ea/er s0 tatteir tea* 0an res(e0t teiratorit54
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MINTZBERG THEORY OF MANAGER
ROLES
• LIAISON
• /ea)s 6it te orionta)re)ationsi(s 6i0 6or.>a0ti7it5 st/ies a7eso6n to e i*(ortant -or
a *ana+er4• as to *aintain a net6or.
o- re)ationsi(s otsi/e teor+aniation4
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MINTZBERG THEORY OF MANAGER
ROLES
• INFORMATIONAL
• A-ter te *ana+er as te
in-or*ation te5 *st e a)e to
(ro0ess it
• Mana+ers a7e to 0o))e0t,
/isse*inate an/ trans*itin-or*ation
• Tree 0orres(on/in+ in-or*ationa)
ro)es, na*e)5 *onitor, /isse*inator
an/ s(o.es(erson4
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MINTZBERG THEORY OF MANAGER
ROLES
• MONITOR
• A *ana+er is an i*(ortant
+re in *onitorin+ 6at +oes
on in te or+aniation,
re0ei7in+ in-or*ation aotot interna) an/ e;terna)
e7ents an/ trans*ittin+ it to
oters4
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MINTZBERG THEORY OF MANAGER
ROLES
• DISSEMINATOR
• Tis (ro0ess o- trans*ission is te
/isse*ination ro)e, (assin+ on
in-or*ation o- ot a -a0ta) an/
7a)e .in/4
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MINTZBERG THEORY OF MANAGER
ROLES
• SPO%ESPERSON
• A *ana+er o-ten as to+i7e in-or*ation0on0ernin+ teor+aniation to otsi/ers,ta.in+ on te ro)e o-s(o.es(erson to ot te+enera) ()i0 an/ tose in(ositions o- in?en0e4
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MINTZBERG THEORY OF MANAGER
ROLES
• DECISIONAL
• Ho6 te *ana+er sesin-or*ation
• For ro)es
• Entre(rener
• Distran0e an/)er• Resor0e a))o0ator
• Ne+otiator
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MINTZBERG THEORY OF MANAGER
ROLES
• ENTREPENE&R
• Te *ana+er *st e a)e to 0reate an/ 0ontro) 0an+e 6itin te
or+aniation, tat is, te *ana+er is te entre(rener4
• #it tis res(onsii)it5, te *ana+er is a)e to so)7e (ro)e*s, +en
i/eas an/ i*()e*entin+ te*4
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MINTZBERG THEORY OF MANAGER
ROLES
• DIST&RBANCE HANDLER
• Te os(ita) o@ers a n*er o-
ser7i0es n/er one *re))a,
ea)t0are4
• Tere *a5 a)6a5s a7e 0on?i0t 6itin
te os(ita), /e to (roto0o)s,
/i@eren0e in attit/es an/
(ersona)ities4
• Te *ana+er *st e a)e to ta.e
0ar+e in *ini*iin+ tese o00rren0e,
a)so, (ro7i/e assistan0e in *e/iatin+
/is(tes 6itin it
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MINTZBERG THEORY OF MANAGER
ROLES
• RESO&RCE ALLOCATOR
• Deter*ines 6atresor0es are re=ire/
• B/+et
•
Fn/in+• Prioritie
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MINTZBERG THEORY OF MANAGER
ROLES
• NEOTIATOR• Te5 *st e a)e to ta.e (art in
an/ /ire0t i*(ortant ne+otiations6itin te tea*, /e(art*ent an/orte or+aniation
• A *ana+er as to ne+otiate 6itoters an/ in te (ro0ess e a)e to
*a.e /e0isions aot te0o**it*ent o- or+aniationa)resor0es4
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MINTZBERG THEORY OF MANAGERIA
ROLES
RECOMMENDATIONS???
NO CATEGORY ROLE RECOMMENDATIO
1. Inter(ersona)< (ro7i/in+ 1 Fi+reea/ • Te5 *st a)6a5s .ee( ( to /ate in 6
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1. Inter(ersona)< (ro7i/in+
in-or*ation an/ i/eas
14 Fi+reea/
24 Lea/er
34 Liaison
• Te5 *st a)6a5s .ee( ( to /ate in 6
not on)5 at a nationa) )e7e) t re+iona
• Te5 *st +i7e res(e0t as to re0ei7e r
• Te5 so)/ ta.e te a/7i0e o- teir +
an/ rationa)ie te i/eas tat are ro
• Te5 *st e a re)ia)e ()i0 +re
to (ro7i/e in-or*ation to te ()i0
an/ ea)t a6areness4
2. In-or*ationa)< (ro0essin+
in-or*ation
14 Monitor
24 Disse*inator
34 S(o.es(erson
• See. an/ a0=ire 6or.>re)ate/ in-or*a
• Rea/ an/ /e7e)o( re(orts atten/
*aintain (ersona) 0onta0ts
• A)6a5s .ee( (/ate/ 6it ne6 (ro0e/
3. De0isiona)< sin+ in-or*ation 14 Entre(rener
24 Distran0e an/)er
34 Resor0e a))o0ator
4 Ne+otiator
• I/enti-5 ne6 i/eas an/ initiate i*
i*()e*ent inno7ations
• P)an -or te -tre
• Sett)e 0on?i0ts et6een sor/inat
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REFERENCES
• Hea)t Mana+e*ent Le0tre Notes 0o*(i)e/ 5 Dr4 Hora0e #i))ia*
• Mana+e*ent at #or.4 Minter+:s 1 Mana+eria) Ro)es4
tt(net6or.40o*2"1*inter+GE
1>*ana+eria)>ro)es
•
&nit 1 Mana+e*ent, Or+aniation an/ Per-or*an0e4 Mana+e*ent tt(/e*osP31MRD%33!>De*onit1
t*
• Minter+:s Mana+e*ent Ro)es4
tt(sro)es4t*
http://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/http://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/http://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/http://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttp://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttp://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttps://www.mindtools.com/pages/article/management-roles.htmhttps://www.mindtools.com/pages/article/management-roles.htmhttp://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttp://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttp://www.soas.ac.uk/cedep-demos/000_P531_MRD_K3736-Demo/unit1/page_10.htmhttp://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/http://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/http://management.atwork-network.com/2008/04/15/mintzberg%E2%80%99s-10-managerial-roles/