Good Communication Starts With Listening

Pay Attention

Nonverbally Verbally

posture : stay your posture inclined toward the speakerphysical movements : do not do any movement which

discourage and cuts off involvementeye contact : make a good eye contact with the speakerpsychological presence we cannot pretend to pay attention by employing these

physical techniques and without being psychological presence

we can't fake interest

an open invitation to talk : example : "you look like something is bothering you. do you want to talk about it?"

using one or two word to encourage talking to continue :example : "mm-hmmm," " I see," "Oh?",

"right," "and?".. ectasking open-ended questions : example : compare "did

you call the police?" to "What did you do?".knowing when to be silent :- allows the speaker to become aware of his or her own feelings, to explore more deeply and to proceed at his or her own pace.- silence can be handle by paying attention to the body posture of the speaker and "listen" to what it says.