migrating your secure nortel investments for us government ... · migrating your secure nortel...
TRANSCRIPT
© Polycom, Inc. All rights reserved.
Migrating Your Secure Nortel Investments For US Government – DoD DeploymentGreg Zweig, GENBAND
Chris Thorson, Polycom
© Polycom, Inc. All rights reserved. 2
Agenda
• Polycom/GENBAND Partnership
• GENBAND Federal Solution Overview
• Polycom Federal Solution Overview
• Q&A
© Polycom, Inc. All rights reserved. 3
Today’s Speakers
Chris Thorson
Polycom Greg Zweig
GENBAND
© Polycom, Inc. All rights reserved. 4
Polycom/GENBAND Partnership
• Polycom and GENBAND target the UC market with a shared vision of any device anywhere
• GENBAND - Legacy Nortel customer base
• 19M installed business lines worldwide
• 39M Meridian customer lines deployed
• Over 700 customers in 80 countries
• Polycom is a primary provider for NUViA cloud solution
5 GENBAND Confidential and Proprietary
The Demise of the Evergreen Experience
• Nortel bankruptcy created stranded assets
• SL-100 and CS 2100 were “at risk”
– GENBAND has revived software support and provided a strategic roadmap
– GENBAND is supporting legacy endpoints and infrastructure
• Avaya is providing ongoing support for AS 5300 but no new capabilities
– Limited upgrade options
• Migration to all new platforms is cost prohibitive
• Traditional JITC vendors (Cisco, Avaya, NEC ) want you to swap one proprietary
platform for another – their phones will lock you in again
6 GENBAND Confidential and Proprietary
GENBAND Application Server – AS 5300 AvayaShared Nortel Heritage
• AS5300 was built on AS5200 with added DoD Requirements
• AS5200 is also the base of GENBAND Application Server
• Avaya moved AS5300 code base forward
• GENBAND moved code base forward in their A2/ EXPERiUS platform (now called AS)
• GENBAND invested heavily to virtualize solution and add services to AS
• GENBAND AS is the core SIP engine for all of GENBAND’s offers (including newer
releases of CS 2100)
Supporting 21 Million seats – over a million new seats added in 2016
7 GENBAND Confidential and Proprietary
• One of the world’s largest communication solution providers
• Over 700 Service Providers rely on GENBAND solutions and support
• Acquired Nortel’s Service Provider business in 2010
• Services team & partners ready to support you
GE
NB
AN
D
Supporting 5 million enterprise
endpoints
8 GENBAND Confidential and Proprietary
• Polycom and GENBAND have completed JITC testing
• Certification letter delivered – April 25, 2016
– Testing included the GENBAND Application Server (AKA A2 or EXPERiUS)
– Testing included Polycom VVX phones for non-MLPP applications
– Testing included Teo phones for MLPP applications
– Test Included AudioCodes PRI and analog gateways
9 GENBAND Confidential and Proprietary
Fully Geo-Redundant Application Server• Up to 2.0M Subscribers (encrypted)
• 8.75 Million Busy Hour SIP Transaction Attempts (BHSTA)
Platforms• IA-RMS or vSphere 5.5 or 6.0 compatible servers (COTS - hardware freedom)
IP/TDM/Analog Protocols and Interfaces• SIP, ASSIP
• PRI, T1.619a
• LI, E911
Support for Comprehensive Logical Interfaces and VoIP Codecs• G.711, G.729, G.722, H.264, H.263
Integrated value-added functions• SOAP, RESTful (via SPiDR), SIP Triggers, TR-87
Provisioning• Web based Personal Agent Web Portal for end-user configuration
GENBAND Application ServerProduct Overview
Our Hardware
Your Hardware
Fully Virtualized
vSphere
10 GENBAND Confidential and Proprietary
GENBAND Application Server – Virtualized Components
• Call Processing
• SIP & Client
Registration
• Presence/IM
• Call Screening
• SIP to PSTN
SessionManager
• Element
Management
• Event Notification
• Maintenance
APIs (OMI)
SystemManager
• System &
Subscriber
Database
• Oracle
DatabaseManager
• Administration
Provisioning
• Provisioning APIs
(OPI/SOPI)
ProvisioningManager
• Billing records
AccountingManager
• Alarms
• Logs
• Call
Measurements &
Statistics
Fault & PerformanceManager
• Streams Tones,
Music & Anncmts
• Collects Digits
• Ad Hoc
Conferencing
MediaServer
Core system components can be virtualized
into two servers based upon scale
• MeetMe
Conferencing
Unified Conferencing Server
• End User Web
Portal
• Enterprise
Administration
PersonalAgentManager
• Instant
Messaging/Chat
Chat Server
Single Server instance easily supports multiple
locations simultaneously
11 GENBAND Confidential and Proprietary
• Fault tolerant network architecture with Active
and Hot Standby servers– Active and standby send heartbeat messages to each other
to determine status
– Standby performs ongoing checkpoint data backups
• System recovers in ~3 seconds upon failure
• Coordinated switch of activity during upgrade
takes < 1 second
• Geographic Survivability option
• All hardware platforms are capable of being fault
tolerant as they build on the same software base
Software Designed for Military Grade Reliability
Server/Blade
(Hot standby)
Heart Beats &
Checkpoints
Server/Blade
(Active)
Primary Secondary
Designed for Carriers - True Hardware and Software Fault
Tolerance Built into the Platform
12 GENBAND Confidential and Proprietary
• Shared Line Appearance (aka MADN)
• UCD Hunt Groups
• Sophisticated Call Routing Rules
• Find Me Follow Me
• Call Park & Pick-up
• Paging Options
• Conferencing / Collaboration
• Presence/Instant Messaging
• Mobile Phone Presence & Calling
• Web-based, Computer-based
and Mobile End-user clients
• Enterprise Administration for simple
moves, adds, changes
Traditional Business Services You Expect and Need
ALL SERVICES ARE SIP BASED
NO PROPRIETARY ENDPOINTS
13 GENBAND Confidential and Proprietary
Communicator tab in Outlook for Windows
Rich Desktop Communications
Simple integration into Microsoft Outlook / Everything at your fingertips via plugin
IM
Presence
Voice
Conferencing
Legacy Interface for Transition
14 GENBAND Confidential and Proprietary
Accounting (IPDR)
Ad-Hoc Conferencing
Address Book – Global
Address Book – Personal
Advanced Screening - No
Answer
Advanced Screening -
Presence Based Routing
Advanced Screening - Ring
lists
Alias Routing
Allowed Clients
Announcements
Anonymous Call Rejection
Assistant Console
Assistant Support
Assured Services
Assured Services Access
Control
Attendant Console
Audio Conferencing - Adhoc
Audio Conferencing - MeetMe
Slide 1
Select Feature List
Audio Conferencing -
Predefined (MeetMe)
Recording
Banned User
Business Group Dialing Plan
Call Admission Control
Call Branding /
Announcements
Call Conference/Join
Call Decline
Call Forward All Disable
Call Forward Conditional
(Busy and No Answer)
Call Forward Not Available
Call Forward Not Logged In
Call Forward Not Reachable
Call Forward of Call Waiting
Calls
Call Forward Restrictions
Call Forward to Voice Mail
Call Forward Unconditional
Call Forwarding – Ring
Reminder
Call-Forwarding – Selective
Call Grabber
Call Hold/Retrieve
Call Ignore
Call Logs - Network
Call Mute
Call Park – Auto Retrieve
Call Pickup – Directed
Call Pickup – Group
Call Pickup – Targeted
Call Processing Language
Call Redirect
Call Reject
Call Rejection – Reason
Call Rejection – Selective
Call Restriction – Deny
Incoming
Call Return
Call Return - Automatic
Recall
Call Return - Erasure
Call Subjects
Call Transfer – Blind
Call Transfer – Consultative
Call Type Based Screening
Call Waiting
Call Waiting Caller ID
Calling / Called Name
Blocking (CNAB)
Calling / Called Name
Delivery
Calling /Called Picture ID
Delivery
Calling Line ID Presentation -
Name Delivery (CND)
Calling Line ID Presentation -
per Call
Calling Line ID Restriction -
Calling Name / Number
Privacy
15 GENBAND Confidential and Proprietary
Calling Line ID Restriction -
Media Privacy
Calling Line ID Restriction -
per Call
Calling Line ID Restriction -
Permanent
Cancel Call Waiting - Per Call
Click To Call
Client Collaboration - File
Transfer
Client Collaboration -
Transfer Clipboard
Client Collaboration - Web
Push
Client Collaboration -
Whiteboard
Closed User Groups
Closed User Groups – inter
group rules
Closed User Group – with
external numbers
Communication Barring
Configurable Feature Code
Prefix
Slide 2
Select Feature List
Converged Mobility (i.e.
MVNO)
Corporate Network Dial Plans
Custom Country Ring Tones
Deny All Calls - Incoming
Deny All Calls - Outgoing
Digit manipulation
(translations)
Direct Inward Dial / Direct
Outward Dial (DID / DOD)
Direct to Gateway
Do Not Disturb
Domain Bulletins
Domain CLI
Domain Profile
DTMF Digit Transmission
After Voice Cut Thru
E911
Email on Missed Call
Equal Access
Extension Dialing /
Abbreviated Dialing
Friends List
General Interrogation / Status
Check
Group Intercom
Group Management
Hot Desking
Hotline – Originating
Hotline – Terminating
Hunt Groups
Hunt Groups – Advanced
Routing
Hunt Groups – Call Forward
Group Don’t Answer
Hunt Groups – Circular
Hunt Groups – Directory
Number Hunting
Hunt Groups – Overflow
Route
Hunt Groups – Sequential
Instant Messaging
Instant Messaging Broadcast
Instant Messaging Screening
and Routing
Intercom Point to Point
Language Selection
Last Call Redial
Last Number Redial
LDAP Enhancements
Location
Malicious Call Trace
Media Security
Message Waiting Indication
Mobile Extension: Mobile
Converged Desktop (MCD) -
Auto Call Park
Multi-Level Precedence and
Preemption
Multiple Attendants
Multiple Call Restriction
Multiple Registration
Multiple Simultaneous Calls
16 GENBAND Confidential and Proprietary
Multi-Tenant / Multi-Customer
per System
Music On Hold
National and International
Dialing Plans
Network Call Waiting Disable
- Per Call
Network Call Waiting Disable
– Permanent
Network Speed Dial
Network Wide Hot Desking
Outgoing Call Barring by Call
Type - Carrier Provisioned
Outgoing Call Barring
Override - Denied Origination
Outgoing Call Barring
Override - Denied
Termination
Outgoing Call Barring
Override – per Call
PC Client Control of SIP
Terminals
Personal Agent - Advanced
Routing
Slide 3
Select Feature List
Personal Agent - Calling
Party Screening to Voicemail
Personal Agent - Sequential
Ringing
Personal Agent -
Simultaneous Ringing
Personal Agent - Time of Day
Screening to Voicemail
Personal Agent - User
Defined Call Screening: Time
of Day, Day of Week, Calling
Party ID, Anonymous
Personal Agent - User
Defined Instant Message
Screening: Time of Day, Day
of Week, Calling Party ID,
Anonymous
Personal Agent - User
Defined Routing: Instant
Message Forwarding,
Forking, Reply, Reject
Presence (Inactive, On the
Phone) w/Authorization
Private and Public Name and
Number Delivery
QoS - Layer 3 packet marking
(Differentiated Services)
QoS -Layer 2 packet marking
(802.1Q/802.1p )
Selective Call Acceptance /
Forwarding
Selective Call Reject -
Incoming
Selective Call Reject -
Outgoing
Shared Line Appearance –
Multiple Call Arrangement
Shared Line Appearance -
Single Call Arrangement
Short Dialing Code
SIP Endpoint Profiles
SIP URI Routing
SRTP/SDESC
SRTP/SDESC
Status Reason
Subscriber Activated Call
Barring - with Blacklist
Subscriber Location and
Routing
Suspended Services
TE PCC Short Messaging
Service
TR87 control of client
Treatment
UC Collaboration
Uniform Call Distribution
Uniform Call Distrobution –
Close Queue
Uniform Call Distribution –
Delay Announcement
Uniform Call Distribution –
Music on Delay
User Routing
Vertical Service Codes
Video Calling (point to point)
Video Conferencing – adhoc
Video Conferencing –
MeetMe
Wakeup Call
17 GENBAND Confidential and Proprietary
MeetMe Audio Conferencing
• On Demand / Reservation-less Conferencing
• Use telephone, desktop, mobile
• Conference Recording (Audio)
• Configurable maximum participants – Up to 250 per conference bridge
– 4,900 ports per cluster instance
• GENCom for Windows, GENCom for Mobile & Microsoft
Outlook Quick Access
Every user has a personal conference
room ready to use at any time
18 GENBAND Confidential and Proprietary
JITC Tested -- Two Deployment OptionsP
rem
ises
Private
Clo
ud (
DT
R in p
rocess)
19 GENBAND Confidential and Proprietary
AS 5300 Migration – Premises or Private Cloud
• Roadmap of services
• Familiar UI/ admin
• Fully virtualized
• Premises or private cloud
• Open SIPs
DEPARTMENT WIDE
Analog Gateway
Your Network Your Cloud
SIP
HD Voice PresenceIM Screen ShareHD Video Collaboration WebRTC Messaging
Open SIP Wired and Wireless
Devices & Clients
www
Analog Endpoints
SIP
SIP
AS 5300
Secure SIP Devices
20 GENBAND Confidential and Proprietary
SL-100 & CS 2100 Migration – Premises or Private Cloud
DEPARTMENT WIDE
Analog Gateway
Your Network Your Cloud
SIP
HD Voice PresenceIM Screen ShareHD Video Collaboration WebRTC Messaging
Open SIP Wired and Wireless
Devices & Clients
www
Analog Endpoints
SIP
SIP
Secure SIP Devices
SL-100
CS 2100
• Roadmap of services
• Familiar UI/ admin
• Fully virtualized
• Premises or private cloud
• Open SIP
21 GENBAND Confidential and Proprietary
Leverage TDM to IP Economics
Legacy TDM PBX Deployment IP Deployment
Open SIP Wired and Wireless Devices &
Clients
ww
w
Wired Analog and Proprietary Devices
Lines 3.5K
Frames 100
Sq. Ft. ~1,200
Power/yr. $96K
Spares Inventory
Reliability
CO2 output
Investment Schedule
Floor Space
Power/HVAC
Maintenance
OPEX
» 99% Floor Space
Reduction
» 99% Power Reduction
Lines 3.5K
Frames 1
Sq. Ft. 9
Power/yr. $3K
22 GENBAND Confidential and Proprietary
Why GENBAND AS?
• Carrier scale
• Military resiliency– Fully redundant
• Virtualized– COTS hardware
– Location agnostic
• Common experience– User softphone
– Admin provisioning
• No proprietary lock-in– Phones
– Contact Center
– Video
Next Up – High Density Analog
24 GENBAND Confidential and Proprietary
Solve Real-World Migration Challenges
G5 -- High-Density Analog Chassis
•768 in a POTS lines per chassis
•CO-Reach POTS (1930 ohms)
•Carrier-Class Availability
•Centralize back-up power options
Redundant Network Interfaces
•2 x 1GB Ethernet Ports
Reduce Power & Footprint
•Dramatic power savings
•Repurpose data center space
•Reduce HVAC loads High Density Analog Line Gateway
Preserve Legacy Cabling Plant
•Save millions in cabling upgrades
•No need to upgrade local closets for analog gateways or local UPS
© Polycom, Inc. All rights reserved.
Polycom Voice for Government
Chris ThorsonSr. Director, Product Marketing
© Polycom, Inc. All rights reserved. 26
How Does Polycom Fit Into Unified Communications?
We don’t make UC Solutions, we make them better
Applications
Devices
Services
Cabling
Protocols
Network
Call Control
Applications
Devices
Services
Cabling
Protocols
Network
Call Control
Single Vendor
Lock-in
Best of Breed
Solutions
© Polycom, Inc. All rights reserved. 27
Polycom in Government: Enhancing Citizen Services and Increasing Public Safety
Polycom powers leading government agencies and ministries worldwide
If 50% of government travel is replaced with video conferencing, savings to tax
payers is estimated at $8B annually*
*Fly Me To the Room: Government Video Conferencing Collaboration Report by the Telework Exchange
© Polycom, Inc. All rights reserved. 28
Polycom Security Office (PSO)Committed to meeting the needs of the Federal Government
• Dedicated team of Polycom security experts
− Design basic UC APL requirements into all products
− Treat STIG and UCR requirements as part of basic security
− Maintain staff at JITC for ongoing testing and R&D
− Routinely add products to JITC CRADA inventory
− Test products in JITC environment before certification
− Include DoD customers in external Beta programs
− Certify and DTR products to keep them up to date
− Provide input and feedback into new draft requirements
• Speeds time-to-market by reducing re-engineering time on new products
© Polycom, Inc. All rights reserved. 29
Polycom Value-Add
Brand
RecognitionInteropInnovation
Quality/
Reliability
© Polycom, Inc. All rights reserved. 30
An
alo
gIP
Small Room Large Room
Voice Conferencing Product OverviewThe most complete portfolio of audio conferencing solutions
VoiceStation™ 300/500
SoundStation IP 5000
SoundStation2W™
SoundStation IP 6000
SoundStation VTX 1000
Polycom Trio
SoundStructure & Vortex
US
B
SoundStation2™
CX3000
SoundStation Duo
TSG version - July
Communicator
Personal
CX100
© Polycom, Inc. All rights reserved. 31
Polycom Acoustic Clarity™ TechnologyThe Gold standard for wideband audio
• HD Voice™
• Acoustic Echo Cancellation
• Acoustic Fence
• Automatic Gain Control
− Better comprehension
− Identify who’s talking
− Higher productivity
− Less fatigue
− Overcome accents
− More life-like
© Polycom, Inc. All rights reserved. 32
Voice Desktop Product OverviewInnovative Portfolio of VVX Solutions
VVX PortfolioCompetitive
Differentiators/Positioning
Overv
iew
Smartphone-like touch screen
HD audio and video support
APIs for third-party applications
Enterprise-grade reliability
Support for SIP, H.323 and Lync
Complete portfolio
Ben
efi
ts
Simple to use, no training required
Cost-effective, face-to-face collaboration
Real-time information at your fingertips
Simple to deploy, operate and maintain
Broad interoperability for investment
protection
VVX 300 VVX 400TSG version - June
Expansion Modules
VVX 600 VVX 500VVX Camera
VVX 101 VVX 201
VVX D60
© Polycom, Inc. All rights reserved. 33
VVX Acoustic FenceEliminate Background Noise at the Source
• Creates virtual boundary around local talker− Identifies local vs background noise
− Removes background noise
• Ideal for call center environments
Background Noise Local Talker
Handset
MicrophoneVVX
Microphone
© Polycom, Inc. All rights reserved. 34
Advanced VVX features1. Video Support (SIP/H323) 2. Custom Background/Keys 3. Custom idle browser branding
5. Exchange Calendaring 6. Group Paging & Push to Talk4. Micro Browser
© Polycom, Inc. All rights reserved. 35
Why Polycom
Avoid Single Vendor Lock-in
Investment protection
Enterprise class quality
GENBAND specific development
Innovation benefit
© Polycom, Inc. All rights reserved.
Q&A SessionThank you