midterm review (pages 1-27)
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Midterm Review (pages 1-27). English for Tourism and Hotel Business I. Vocabulary (page 2). historic monument beach temple museum . Vocabulary (page 2). natural geographic feature gallery palace theme park. Where do tourists go? (page 3). outbound inbound domestic. - PowerPoint PPT PresentationTRANSCRIPT
ENGLISH FOR TOURISM AND HOTEL BUSINESS I
Midterm Review(pages 1-27)
Vocabulary (page 2)
historic monumentbeachtemplemuseum
Vocabulary (page 2)
•natural geographic feature•gallery•palace•theme park
Where do tourists go? (page 3)
outboundinbounddomestic
Reasons for travel mind map (page 5)
eisure
isiting riendselatives
eddings
eetings
eunions
Vocabulary (page 7, 10, 12, 14, 22, 24)
Be able to use each of the following words in a sentence: brochure/pamphlet minibar a religion
to be religious camping
Language Focus (page 13)
Be able to put the phrases from page 13 in each category below:
Offering help and giving informationShowing something or pointing to somethingResponding to a thank you
Be able to use each of the following words in a sentence: jacuzzi accommodation laundry service regret abroad wake-up call
Vocabulary (page 7, 10, 12, 14, 22, 24)
Abbreviations (p14 & hotel role play)
N/A
TAT
Price Available Rooms
Price Available Rooms
Single $45 201, 203 Single $125 102, 103, 104Double $65 102, 103 Double $165 201, 203Suite N/A N/A Suite $210 501
PoolRestaurantsCheckoutLaundry Service
No.1st Floor11:00A.M.No
PoolRestaurantsCheckoutLaundry Ser-vice
NoNo 11:30A.M.Yes
•not available•no answer•not applicable
Tourism Authority of Thailand
Vocabulary (page 17)conciergechambermaid (maid) (housekeeper)porter (bellhop) (bellboy)amenitiesbartenderreceptionist (desk clerk)manager
Vocabulary (page 18 & 20) bathrobe
light switchtowelshot/cold tapstissuesmirrorremotecoat hangersbin/trash cantoilet paperpillowbedsheetsbathtubtoiletradio alarm
Hotel role-play
Guest/traveler phrases:
I’d like a room. How much is a single room? Is there a pool? What floor is the _________ on ? Where is the restaurant located? What time is checkout? Do you accept VISA/Mastercard?
Front desk/receptionist phrases:
•Welcome to the __________!•How many I help you?•Would you like a single or a double?•May I have your name, please?•Could you spell that please?•How many people?•How many nights would you like to stay?•How will you be paying?•Here’s your key.•Thank you, have a great day.
Vocabulary (page 22)
urbanruralstatic (stationary)mobile
Answering the hotel telephone
Answer (hello) Identify the hotel (give the name of the hotel) Identify yourself (give your name) Offer assistance (how may I help you?)
Caller: May I speak with Mr. Samuel please?Receptionist: Yes, one moment. I’ll ________ you.connect
Customer surveys
What’s an appropriate question for a customer survey?What’s not an appropriate question for a customer survey?
appropriate = right or suitable (okay)
Signs and Notices (page 27)
•vacate- to leave a room, building, chair, etc. so that someone else can use it