Empathy, Insight, Instruction

Jiaxin

WIIFM?

By the end of this lesson, you should be able to:- Blah blah blah- Blah blah blah

Empathy and engagement

• Rapport

• Empathy mapping - Miller

– Archetypal user

– Think/Do/Feel

Short diversion… Pedagogy for reference desk - Elmborg

• Reference desk as a teaching station

– “Cognitive context” of patrons

– Assumptions of librarians

– Scaffold questions

• Opening: make connection

• Following: allow students to lead the way

• Basic structure: focus topic

• Process: “what have you done so far”

• Difficult question for experienced researcher

Choice quote

• “As librarians, we are taught that our job is to answer questions. We must unlearn that definition of our job in order to teach at the reference desk. Instead, we must see our job as helping students answer their own questions.”

- Elmborg

Insight: “WHY?” - Miller

• Cookie monster wants a distraction becausewaiting for cookies is hard.

• John wants to know which databases to use because his topic is too narrow.

• Tom wants an in-class session because he is not sure of other librarian/library services.

References

• Miller, K. (2016). Engaging with Empathy: Mapping the Path to Insightful Instruction. Retrieved from http://digitalcommons.usu.edu/liw16/Libraryinstructionwest2016/ThursdayJune9/11/ (Slides and Empathy Map)

• Elmborg, J.K. (2002). Teaching at the Desk: Toward a Reference Pedagogy. portal: Libraries and the Academy, 2(3), 455-464. Retrieved from http://www.columbia.edu/cu/libraries/inside/units/bibcontrol/osmc/elmborg.pdf