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Slide 2 Microsofts Retail Roadmap Nick Charissis, Retail Industry Manager Andre Herbst, yeahpoint August 2006 Slide 3 Objectives Grow Businesses & Satisfied Retail Customers Slide 4 Outline Retail Trends people ready Microsofts Retail Positioning yeahpoints collaboration experience Conclusion & discussion Slide 5 people ready Slide 6 Source: Annual Retail Technology Trends Survey conducted by RIS News and Gartner, March 2006 20052006 Meeting high customer expectations 41 Real time visibility throughout the organisation 32 Store level IT investments 13 Capital constraints 24 High staff turnover 65 Security 6 Sarbanes Oxley follow-up 77 Vendor consolidations 58 Capital Market pressures 89 Senior mgmt does not understand technology 10 Retailer Concerns Over Next 18 Months Slide 7 Customer Pressure More choice, less time Employee Pressure More people, lower cost IT Pressure Do more with less! Competition Pressure React or die! Retail is Under High Pressure Slide 8 Technology Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Plateau of Productivity Maturity Visibility Collaborative Planning Contactless Payments Corporate & Store Business Intelligence CRM Electronic Shelf Labels In-Store Wireless Deployment (Customer Facing) Labor Management & Scheduling Tools Markdown Optimisation Merchandising Merchandising & Category Analytics & Optimisation Multichannel Integration Price Optimisation Retail (Supplier) Extranet Product Content & Data Management Promotion Optimisation JAVA Based Based POS Software RFID (Case/Pallet) RFID (Asset) Biometric ID In-Store Wireless Deployment (Store Operations) Mobile POS Global Data Synchronisation Digital Signage Store Task Management POS Integrated Demand & Replenishment Planning Kiosks Self-Checkout Less than Two years Two to Five years Five to 10 years More than 10 years Key: Time to Plateau RFID (Item) Next Gen Retail OS for POS Gartner Retail Sector Hype Cycle, 2005 Slide 9 What Our Retail Customers are Telling Us Store Manager I need to spend more time on the sales floor to help drive greater sales and less time in the back office dealing with administrative tasks. I need better insight into the functioning of store promotions. I have no mechanism to solicit feedback on my campaigns from store managers. Merchandise Manager I need to access to the right information at the right time to help my store managers make the right decisions and support our employees and customers. District Manager I have no way of knowing whether store receive the information I sent. I need to track compliance by stores on different tasks. Communications Manager I need real time data availability from the store to reduce out-of-stock and minimize inventory. Inventory Control Manager Logistics Manager Collaboration between the entities I work with needs to be smoother. I need to connect to the right people and information when and where I want to. Slide 10 Performance & Business Results Slide 11 People Drive Business Outcomes Microsoft Innovation Supports People-Ready Business Slide 12 Software that is Familiar and easy to use Continually evolving Innovative to meet your needs Widely Used and Supported by large ecosystem Easier to integrate Connected and deploy Partner Solutions Slide 13 Point of Service Store Experience Microsofts Retail Solutions Framework Supply Chain MgtReal Time Retailing Multi Channel Planning, Supply & Operations Internal Collaboration & Mobility Business Intelligence Slide 14 Bluetooth Wireless POS Peripherals Self Serve POS Lanes Intelligent Shopping Cart Tablet Specialty POS In-Store Back Office RFID Employee PDAs In-Store In-StoreKiosk Access Points Consumer PDAs. Electronic Shelf Labels Point of Service: Store Experience Slide 15 Point of Service: Multi Channel Retailing Full Integration of Store and other Sales Channels for a Truly Integrated Customer Experience StoreMailorderInternetMobile Interactive TV Slide 16 Wholesale/DC Manufacturers Warehouse Distribution Centre Store Consumer DEMAND CHAINSUPPLY CHAIN Retail Value Chain Create loyal consumers by understanding & fulfilling their needs Create loyal consumers by understanding & fulfilling their needs. Supply Chain Management Slide 17 Store Managers Workbench Real Time Retailing: Business Intelligence Slide 18 Real Time Retailing: Internal Collaboration Communications & Mobility Slide 19 Retail Partner Alliance Partners Industry Experience Industry Solutions Microsoft Platform Industry Manager Support Retail Business Issues Alliance & Solution Development Organisations Dont Form Alliances People Do Andre Herbst Slide 20 MICROSOFT PARTNER PRESENTATION Copyright yeahpoint 2006 Slide 21 Our Background www.yeahpoint.com Niche Solution Focus on Retail and In store execution Previous Linux Based Platform Converted to XP embedded Strategic decision to partner with Microsoft Slide 22 A few of our customers . Slide 23 To Begin, 5 Questions which required answering . What is our starting point? Where does our value lie? Customer Ownership Thought Leadership Unique technology Domain expertise Ability to work through the pain Where do we see Microsoft's value? Does the business model add up? How do we benefit mutually? Slide 24 Steps taken..1 st things first Developed a business model Ratified the model / concept Mgt Sales Industry Product Mgt Invested early in rough prototype (on our own) Ironed out the logic with MStogether we had more Market tested logic Collectively developed the next generation Identified initial customer to focus on Worked with MS in sales cycle (from COO to CIO) Closed the first POC Model to sell through Slide 25 Steps taken.. partnering for growth Account Planning Industry Level Regional Level Start Small Think Big Focus is everything Campaign/ PR dev Unlocking the Intl Network of MS KPIs for success Slide 26 A few partnering misconceptions MS Will: Approach us Close our deals Give us a pipeline Handle all follow up General: All we need is technology or a good idea Dont worry about the techos Nothing will go wrong Slide 27 Slide 28 Slide 29 Slide 30 Slide 31 Slide 32 Slide 33 Retailing is a Challenge Slide 34 Retail Partner Role is Critical Focus on business initiatives & issues Business development Solution selling Implementation Deployment Create people ready customers Slide 35 familiar and easy to use widely used and supported Easier to integrate and connect with what you have innovative and continually evolves to meet your needs Why Microsoft? Integrated software platform that is: Business Transformation for Your Industry Slide 36 Questions & Discussion