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San Mateo County

Request for Proposal for anIT Service Management System

December 20th 2013

RFP No. ISD#1827

Proposals must be submitted to the following address:

County of San MateoInformation Services Department Attn: Patricia Gonzales

455 County Center, 3rd FloorRedwood City, California 94063

Proposals are due to the County by no later thanThursday February 6, 2014 at 3:00 P.M., PDT

PROPOSALS WI LL NOT BE ACCE PTED A FTER TH IS DATE A ND TIME

Note Regarding the Public Records Act:Government Code Sections 6250 et seq., the California Public Record Act, defines a public record as any writing containing information relating to the conduct of the public business. The Public Record Act provides that public records shall be disclosed upon written request and that any citizen has a right to inspect any public record unless the document is exempted from disclosure.

Be advi s ed that any co n tract th a t eventually arises from t his Request For Propo s als is a pub l i c record i n its entirety. Also, all i nforma ti on s ub m itted in re s ponse to t h is Reque s t For Prop o s als is its e l f a p ublic rec o rd w i thout e x ception . S u b m ission o f any m ater i als in resp o nse to this R equest For Pro p osals const i t u t es a w a i v er b y the s u b m itting p a r t y of any c l a im that the i nfor m ation is protect e d fr o m d i sc l osure. By s ubmitting m aterials, ( 1 ) you are co n s enting to release of su c h m a t e ri a l s by the Co u nty if requ e sted under t he P u blic R ec o rds Act without furt h er notice to you and (2) you agree to in d e m ni f y and hold har m less the C ounty for re l ease of su c h in f o r m atio n.

IT Service Management RFP

TABLE OF CONTENTS

1. Statement of Intent .................................................................................................................. 1

2. Project Background................................................................................................................. 1

3. Acknowledgment of Receipt Form Due ................................................................................. 2

4. Purpose, Scope and Timeline of the RFP ............................................................................... 2

4.1. Software and Service Providers .................................................................................... 3

4.2. Scope of the Project ...................................................................................................... 3

4.3. Bidder’s Conference ................................................................................................... 11

4.4. Tentative Timeline....................................................................................................... 11

5. Contact with County Employees .......................................................................................... 12

6. Submittal of Questions.......................................................................................................... 12

7. General Conditions of Submission ....................................................................................... 12

8. Proposal Content and Procedures ......................................................................................... 15

8.1. Title Page .................................................................................................................... 16

8.2. Letter of Transmittal ................................................................................................... 16

8.3. Table of Contents ........................................................................................................ 16

8.4. Executive Summary .................................................................................................... 16

8.5. Company Background and Qualifications .................................................................. 16

8.6. Response to Software Requirements .......................................................................... 17

8.7. Response to Implementation Services ........................................................................ 19

8.8. Response to Hosting Services ..................................................................................... 21

8.9. Client References for Software ................................................................................... 23

8.10. Client References for Implementation Services ......................................................... 24

8.11. Client References for Hosting Services ...................................................................... 24

8.12. Other Vendor Information .......................................................................................... 24

8.13. Cost Proposal for SaaS Solutions ............................................................................... 24

8.14. Cost Proposal for Licensed Software.......................................................................... 25

8.15. Cost Proposal for Implementation Services................................................................ 26

8.16. Cost Proposal for Hosting Services ............................................................................ 27

8.17. Statement of Compliance with County Conditions .................................................... 27

8.18. Proposal Attachments ................................................................................................. 28

9. Final Filing Date ................................................................................................................... 29


10. Additional Information ......................................................................................................... 29

11. Evaluation of Proposals ........................................................................................................ 29

11.1. Evaluation Criteria ...................................................................................................... 29

11.2. Notification ................................................................................................................. 30

12. Protest Process ...................................................................................................................... 30

13. Contract Negotiation and Inability to Negotiate a Contract ................................................. 31

14. Performance Bond Requirements ......................................................................................... 31

Attachments**

Attachment A – Acknowledgement of Receipt Form

Attachment B – Requirements Matrix

Attachment C – Vendor Contact Information Form

Attachment D – Cost Matrix

Attachment E – County’s Standard Contract

Attachment F – Certification of Proposal Form

Attachment G: Paid Jury Service Ordinance

** Some Attachments are not included in the RFP document itself. Some are a separate file and are located on the County’s Information Services Department website for download by vendors. The web address is shown below:

http://www.co.sanmateo.ca.us/portal/site/InformationServices/menuitem.f00ee5c6b4c55a706f34d8f1d17332a0/?vgnextoid=5de9108e225c9110VgnVCM1000001d37230aRCRD&vgnextchannel=3de9108e225c9110VgnVCM1000001d37230a____&vgnextfmt=DivisionsLanding

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1. Statement of Intent

As outlined in more detail in section 4.2, Scope of the Project, this Request for Proposal (RFP) seeks a provider of an Information Technology Service Management (ITSM) system. The target commencement date for the proposed services is to begin in the May to June 2014 timeframe and to end based on the final scope of services negotiated in the final agreement.

2. Project Background

The services offered by the Information Services Department (ISD) for the County of San Mateo (County) have grown in number and complexity over the past 20 years. Key points of the current environment are:

1. There are approximately 5,700 employees currently at the County.

2. In addition to the provision of services to County employees, the County provides IT services to the San Mateo County Courts (approximately 300 employees) and Hospital Providers (approximately 300 non-employees).

3. The County manages tickets and IT support in a hybrid centralized and decentralized model.

4. Within the hybrid organization, there exists independent call centers and different levels of expectation of service delivery (i.e., 24x7x365 versus 8x5 M-F).

5. The current system built by Computer Associates (CA) is their Service Desk Manager r12 product. Our implementation lacks many features typically contained within a Service Management system that are essential to support a complex IT environment and customer base.

Some of the key components that are absent include:

1. Service Catalog - A fully functioning Service Catalog would describe the services offered by ISD and allows county employees to request a specific service.

2. Alert Integration - A Service Management system that integrates with an existing alerting system can generate Service Events (i.e. Server or Network outage) that can be escalated into Incidents and/or Problems to allow for rapid resolution.

3. Asset and Contract Management – Tracking assets and contracts is essential for financial planning. These processes are currently manual outside of our Service Management system. There are tremendous benefits of assets being detected, tracked, and linked to individual Service Requests from both a financial and efficiency perspective.



4. Change and Configuration Management - Prior to assets being modified or changes made to critical components of a network, these changes should be thoroughly reviewed and approved. These changes also should be tracked.

5. Service reporting against SLA’s - The current system was not built to allow us to generate basic metrics such as response and resolution time for various types of requests against the different organizations. Therefore, our customers are not able to understand the value of services offered or have an understanding of whether service is improving or not.

6. Process Flow - Service Management systems for complex support environments are almost exclusively built upon a framework of processes termed Information Technology Infrastructure Library (ITIL). These processes do not exist within the existing system. They are the basis for efficient tracking and resolution of requests and incidents.

7. New Hire and Termination Request Management - New hire requests are not currently tracked in a cohesive manner. Each individual component is addressed as a separate request. A simple request process that allows a manager to select all technology items on one electronic form creates a streamlined process for the Service Delivery team to deliver service to allow a new employee to be productive on day one of employment. A termination process mitigates risk to county assets when an employee or contractor is no longer employed by or contracting with the county.

8. Complete Reliance of Computer Based Requests - The current system lacks workflow approval mechanisms. Therefore, any request that requires approval is paper based.

3. Acknowledgment of Receipt Form Due

Vendors interested in bidding on this RFP should complete the Acknowledgment of Receipt Form in Attachment A. This completed form should be returned to the County by January 10, 2013 (3:00 P.M.) to give the County an approximation of both which vendors and how many vendors will respond. The form shall also be signed by the vendor. A scanned copy of this form sent to the email address provided in Attachment A is acceptable. Please note that an Acknowledgment of Receipt Form is not required to submit a proposal.

4. Purpose, Scope and Timeline of the RFP

San Mateo County is seeking to enter into a contract(s) with a vendor(s) that can identify, acquire, and/or implement an IT Service Management System that integrates with other systems used by the County.

4.1. Software and Service Providers



The County welcomes proposals from all qualified vendor(s). The County may, in its sole discretion elevate one or more qualified vendor(s) for contract negotiations. Vendor(s) can propose on one or all areas of scope described in this Request for Proposal (RFP). Although there is some business value to the County, vendor(s) who bid on all areas of scope are not required to do so under a prime contractor relationship. For example, software company A could bid on the software solution without implementation or hosting services, and vendors B and C could bid in a separate proposal implementation and/or hosting services for vendor A’s software solution.

The goal for this procurement is for the County to acquire the best value for an IT Service Management System. That is, proposal requirements described later in the RFP specify what information is required from vendor(s) for the following three distinct areas of scope:

1. IT Service Management Software

2. Implementation Services

3. Hosting Services

4.2. Scope of the Project

Scope of the project for software, implementation services, and hosting services is detailed in this section of the RFP.

Use the following baseline estimates to provide input:

1. Total Service Delivery Users = 175 registered users

a. Support Desk Staff = 20 (Fulltime Users)

b. Mobile Users = 10 (Field Service Staff)

c. Casual Technical & Management Users = 50 (Average at Peak Time)

2. Self-Service Portal Users = 6,000

3. CMDB & Auto Discovery (CIs)

a. Servers = 600

b. Major Network Routers/Switches = 400

c. Desktops & Personal Devices = 6,100 Desktop, 1,200 Laptop

4.2.1 Software

IT Service Management as defined by the County includes the following areas:



1. Service Catalog

2. Request Fulfillment that includes Workflow approval

3. Event, Incident, Problem Management

4. Asset Management that includes a Configuration Management Database (CMDB)

5. Change Management

6. Employee Hire and Termination Workflow

7. Performance Reports for custom SLA’s

8. Reports for customer billing

9. Customer feedback surveys

10. Root Cause Analysis

11. Knowledge Management

Detail system requirements for the above areas are included in the Requirements Matrix as Attachment B to this RFP, which is a separate file on the County’s Information Services Department website for download by vendors. The web address is shown below:http://www.co.sanmateo.ca.us/portal/site/InformationServices/menuitem.f00ee5c6b4c55a706f34d8f1d17332a0/?vgnextoid=5de9108e225c9110VgnVCM1000001d37230aRCRD&vgnextchannel=3de9108e225c9110VgnVCM1000001d37230a____&vgnextfmt=DivisionsLanding

Detailed vendor instructions for responding to the requirements are described later in the RFP.

The selected software company must also have evidence of a solid financial condition.

4.2.2 Implementation Services

In this section, the scope of implementation services is defined for the ITSM project. The term Implementer is used throughout this section and it is defined by the County as internal consulting resources proposed by the software vendor and/or a separate consulting firm.

4.2.2.1 System Installation

If the County hosts the new system at its data center, the Implementer will be responsible






for installing all application software components (i.e., application modules, reporting tools, workflow tools, etc.) of the new system in four environments:

1. Test

2. Development

3. Production

The County will be responsible for procurement of any new servers and installation of the operating system, security, virus protection, database and backup services. However, it will be the responsibility of the Implementer (working with the software company) to provide technical specifications to the County for the types, configuration and number of servers it will need for the new system, including all software components and the necessary system configuration.

If the County has the new system hosted by an outside vendor, procurement of the servers and installation of all software components (i.e., application modules, operating system, database, etc.) in all of the above environments will be the responsibility of the hosting company and not the County or the Implementer.

If the County selects a SaaS solution, then the software vendor (not the County or theImplementer) will be responsible for providing the above environments.

4.2.2.2 System Configuration

The Implementer will be responsible for configuring all of the IT Service Management functions listed in section 4.2.1, Software. Configuration also includes:

1. User security and all roles.

2. System related and environmental components for the application to work optimally (e.g., database tuning, printer setup, workflow settings, security setting, etc.).

The Implementer will be responsible for designing and maintaining throughout the project a change control system, including complete documentation, for changes to application configuration, security, custom reports, custom workflow, interfaces, etc. This includes changes within one environment and between environments, including when changes are promoted to the pre-production environment.

4.2.2.3 Service Catalog Interface Development

Service Catalog interface development will be the responsibility of the Implementer. The Service Catalog should contain a detailed list of County IT services, policies, and self-fulfillment techniques prior to prompting customer to submit an IT Request or report an IT



Incident.

If this interface is not a component of the vendor’s ITSM system, The Implementer will provide knowledge transfer of the interfaces developed to the County project team throughout the implementation.

4.2.2.4 Data Conversions

There is no expectation that data will need to be imported or linked between the existing Service Management system and the new one. The County will be responsible for supporting the existing Service Management system in parallel with the new system until it sees fit.

4.2.2.5 Workflow Development

Workflow will be used in two main areas: 1) online approval and/or routing of requests or changes and 2) notifications via email to users/employees when certain conditions are met. Scope for the Implementer is as follows:

1. All approval and/or routing workflows deemed critical by the County will be built by the Implementer. At this point, it is assumed that this would be up to 50 approval workflows (selected by the County) that will be built by the Implementer. Additionally, the County technical staff will work side-by-side with the Implementer when these 50 approval workflows are built. The remaining approval workflows will be built by the County with guidance provided by the Implementer.

2. All notification workflows deemed critical by the County will be built by the Implementer. At this point, it is assumed that this would be up to 50 notification workflows selected by the County that will be built by the Implementer. Additionally, the County technical staff will work side-by-side with the Implementer when these 50 notification workflows are built. The remaining notification workflows will be built by the County with guidance provided by the Implementer.

Documented detailed specifications will be required for each workflow. In collaboration with the Implementer, the County will be responsible for defining business requirements in the specifications and the Implementer will be responsible for defining the technical specifications.

Additionally, throughout the implementation, the Implementer will provide knowledge transfer of the workflow developed to the County project team.

4.2.2.6 Custom Reports Development

It is assumed that a certain number of custom reports will be developed as part of the project.All custom reports deemed critical by the County will be built by the Implementer. At this point, it is assumed that this would be up to 30 reports. Additionally, the County technical staff will work side-by-side with the Implementer when these 30 reports are built. If the County identifies reports to be developed with a drill-down component, each drill-down will be considered a separate report. The remaining reports will be built by the County with



guidance provided by the Implementer.

Documented detailed specifications will be required for each custom report. In collaboration with the Implementer, the County will be responsible for defining business requirements in the specifications and the Implementer will be responsible for defining the technical specifications.

Additionally, the Implementer will provide knowledge transfer of the reports developed to theCounty project team throughout the implementation.

4.2.2.7 Project Team Functional Training

Onsite project team functional training will be provided by the Implementer for each area of the system. This should include an overview of each function, key configuration topics to consider (not making decisions at this point), example transactions and the like. It is intended to start the learning process with the project team and to have a foundation prior to detailed configuration work sessions.

It is assumed that this will be generic training using existing vendor training or demo data. Realistic County data will not be required at this time.

4.2.2.8 End User Training and Procedures

Preparation of end user training materials, training data, exercises and user guides will be the responsibility of the Implementer. Also, the Implementer will provide train-the-trainer services.

Preparation of other user guides tailored to the County for maintaining and processing all of the IT areas will also be the responsibility of the Implementer. This also includes any technical user guides for security, running workflow, interfaces, reports, etc. That is, there will be numerous user guides created on the project for the IT department to use and for which there may not necessarily be an end user training course. However, these user guides will still need to be created.

All user guides should be web-based.

End user training registration and instructors (i.e., County employees) for the delivery of classes will be the sole responsibility of the County. This also includes creation of a training plan.

4.2.2.9 System Testing

For purposes of this project, the following types of testing will be used:

1. Unit Testing – Whenever a component of the system is configured or built (e.g., a module, a custom report, an interface, etc.), the party (i.e., either the County or the Implementer) assigned that task has to also test it and sign-off on its completion.



2. Integration Testing – After all key aspects of the system are configured and built, traditional integration testing will be done. It will be the responsibility of the County to create the integration test plan/scripts and to complete the actual testing. The Implementer will assist with testing and resolving configuration issues or problems with other custom components built by the Implementer (e.g., workflow, custom reports, data conversions, interfaces, etc.). Integration testing will also include a subset of representative employees chosen by the County for payroll testing.

4. Performance and Stress Testing – Performance testing will be done twice during the implementation. The first performance test will be done after the system has been substantially configured. At this point, it is not necessary to have all of the data converted for all of the interfaces and reports to have been built. This is simply an early test to ensure that the application has reasonable transaction response times (as specified in the technical requirements) and to allow the project ample time to correct performance problems no matter the source of the issue. The Implementer will be responsible for performance testing with assistance from the County, including any necessary performance tuning by the Implementer.

The last performance test will be formal in nature and all components of the system must be substantially done and the data converted. The Implementer will be responsible for performance testing with assistance from the County, including any necessary performance tuning. The County will not go live with the new system until it has had successful performance testing. The definition of success will be defined in the software vendor’s contract.

4.2.2.11 Project Management

The Implementer must provide project management services. This will include completion of the following deliverables:

1. Scope Statement (based on final contract negotiations)

2. Project Management Plan

3. Management of Contract Change Orders

4. Kickoff Meeting

5. Review all Significant Deliverables

6. Management of Deliverable Sign-Offs

7. Communication Plan/Execution

8. Monitor Staffing Resources (Implementer and County staff)

9. Schedule Management (and a maintenance of a work plan)



10. Issue Management (and maintenance of an issue log)

11. Risk Management

12. Facilitate Weekly Project Team Meetings (with summary minutes)

13. Maintain a Digital Project Library (all deliverables, scanned vendor contracts, scanned vendor invoices, analyses documents, etc.)

4.2.2.12 Phased Approach

For implementation services, a phased approach will be followed.

1. Phase 1 – Defined as the following areas as categorized in the Requirements Matrix:

a. CMDB Architecture

b. CMDB Initial Load

c. Asset Management

d. Automated Discovery

e. Service Catalog

f. Request Fulfillment with workflow

g. Knowledge Management

h. Initial Reporting

i. Survey Administration

2. Phase 2 – Defined as the following areas as categorized in the Requirements Matrix. It should be assumed that a minimum of four months will lapse before the second phase starts.

a. New Hire/Termination

b. Event Management

c. Incident Management

d. Problem Management

3. Phase 3 - Defined as the following areas as categorized in the Requirements Matrix.

It should be assumed that a minimum of four months will lapse before the second

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phase starts.

a. Change Management

b. Service Portfolio Management

c. CMDB full load

d. Complete reporting

4.2.2.13 Implementer Qualifications

Implementers should have the following qualifications to be considered a viable firm to help theCounty with its IT Service Management implementation:

1. Overall experience in local government entities, including those in California.

2. Overall recent experience implementing the selected IT Service Management system.

3. Regarding the proposed team of consultants, they should have significant local government experience and experience with the selected IT Service Management system. More emphasis will be placed on the qualifications of the team than the firm itself.

4. A company with evidence of a solid financial condition.

4.2.3 Hosting Services

The County is also interested in evaluating hosting services for license based solutions and/or software as a service (SaaS). The scope of software to be hosted or delivered in a SaaS model is the same as the implementation services described in section 4.2.2.12 (i.e., a phased approach).

At a minimum, the scope and requirements for hosting, or a SaaS service model, must include the following:

1. Availability and maintenance of the following three environments:

a. Test

b.

Development

c. Production

2. Procurement of servers (if needed for additional capacity) and installation of all IT

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Service Management software components (i.e., operating system, database, application modules, workflow, reporting tools, etc.).

3. Proactive system maintenance, tuning and monitoring to minimize downtime and/or slowness.

4. A high degree of system availability.

5. Disaster recovery services, including geographically diversified failover locations.

6. Data refreshes for the above four environments as requested by the County.

7. Upgrades and maintenance for all application and system components.

8. Meeting the County’s minimum system performance expectations; they must be included in a service level agreement.

9. Defined response and resolution measures for production issues that are included in anSLA.

10. Defined response and resolution measures for issues that arise during the implementation phases of the project; and that are included in an SLA. It is understood that issues logged with a hosting or SaaS service company during the implementation phases of the project are not as urgent as production issues of other clients, but it needs recognized in the SLA that the County is incurring significant project costs each month of the implementation and consistent delays beyond a day or two are not acceptable.

11. Help desk availability during normal business hours with emergency support for after hours.

12. A company with evidence of a solid financial condition.

4.3. Bidder’s Conference

A bidder’s conference will be held on Wednesday, January 10, 2014 at 10:30 A.M. It will be held at 455 County Center, 1st Floor, Room 101, Redwood City, California 94063. While attendance at the bidder’s conference is not mandatory, it is strongly recommended.

4.4. T e n t a t i v e T i m e l i n e

The tentative timeline for this RFP is as follows:

1) Release of RFP December 20, 20132) Bidders Conference January 10, 2014 (10:30 A.M. to 12:00 P.M.)3) Acknowledgment of Receipt Form Due January 10, 2014 (3:00 P.M.)4) Deadline for Written Questions January 17, 2014 (3:00 P.M.)

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5) Answers to Written Questions January 24, 20146) Proposal Due Date February 6, 2014 (3:00 P.M.)7) Start Review of Proposals** February 14, 20148) Elevated Vendor List Announced** February 28, 20149) Start Software Demonstrations/Presentations** March 14, 201410) Recommendation to Steering Committee** April 18, 201411) Last Date to Submit Protest 5 business days from receipt of notice of

Recommendation12) Determination of Protest 10 business days from receipt of Protest13) County Manager or Board Approval TBD14) Contract Start Date TBD

** Depending on the number and nature of proposals received from vendors, it is possible that the County could elect to identify an Elevated List for software vendors first, and then once the software vendor is recommended to the Steering Committee, identify an Elevated List for implementers and hosting companies who specialize in the recommended software vendor. If this were to occur, the end dates for these tasks may be extended.

5. Contact with County Employees

As of the issuance date of this RFP and continuing until the final date for submission of proposals, all Proposers are specifically directed not to hold meetings, conferences or technical discussions with any County employee for purposes of responding to this RFP except as otherwise permitted by this RFP. Any Proposer who violates this directive in any way, may be disqualified from entering into any contract that may result from this RFP.

6. Submittal of Questions

Proposers are encouraged to submit written questions about this RFP. Questions are to be received at the County by no later than 3:00 P.M., PDT on January 17, 2014. Questions shall reference this RFP by number and be in writing and emailed to:

Patricia Gonzales, Administrative AssistantEmail: [email protected]

All questions and answers will be posted on the County Information Services Department’s website, along with all related RFP information, at: http://www.co.sanmateo.ca.us/portal/site/InformationServices/menuitem.f00ee5c6b4c55a706f34d8f1d17332a0/?vgnextoid=5de9108e225c9110VgnVCM1000001d37230aRCRD&vgnextchannel=3de9108e225c9110VgnVCM1000001d37230a____&vgnextfmt=DivisionsLandingIt is the responsibility of each proposer to check the website listed above for changes and/or clarifications to the RFP as well as for questions and answers prior to submitting a response. A proposer’s failure to do so will not provide a ground for protest. Acknowledgment form is not required.




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7. General Conditions of Submission

The submitted proposal shall be used to determine the Proposer’s capability to render the services requested. The failure of a Proposer to fully comply with the instructions in this RFP may eliminate its proposal from further evaluation. The County reserves the sole right to evaluate the contents of proposals submitted in response to this RFP and to select one or more successful Proposer(s) or none at all. The County reserves the right to waive any requirements of this RFP when it determines that waiving a requirement is in the best interest of the County. The proposal is to include contact information, including principle contacts and officers, main and local business addresses, tax identification number, phone numbers and email addresses. This information is to be provided in the proposal by completing Attachment C, Vendor Contact Information Form.

1. This RFP is not a commitment or contract of any kind. The County of San Mateo(County) reserves the right to pursue any and/or all ideas generated by this request.

2. All proposals submitted become the property of the County of San Mateo. Should a Proposer wish to withdraw its proposal prior to selection, a written letter so stating must be received by the County.

3. There is no expressed or implied obligation for the County to reimburse responding firms for any expenses incurred in preparing proposals in response to this request. Costs for developing proposals are entirely the responsibility of the Proposer and will not be chargeable to or reimbursable by the County.

4. California Government Code Sections 6250 et seq. (the “California Public Records Act” or the “Act”) defines a public record as any writing containing information relating to the conduct of the public business. The Act provides that public records shall be disclosed upon written request and that any citizen has a right to inspect any public record unless the document is exempted from disclosure. The Department, which is part of the County of San Mateo, is subject to the California Public Records Act.

Be advised that any co nt ract that eventually a r is e s f rom this RFP is a public record in its entirety. Also, all infor m ation sub m itted in re s ponse to t h is RFP is itself a public record without exception. Sub m ission of a ny m ater i als in response to this RFP constitutes a waiver by t h e sub m itting party of any claim that the in f or m ation is protected f rom disclos u re. By sub m itting m aterial s , (1) you a r e consenting to release of such m aterials by the County if requested under the Public Records Act without further notice to you and (2) you agree to inde m nify and hold har m less the County for release of such infor m ation.

If the County/Department receives a request for any portion of a document submitted in response to this RFP, the County will not assert any privileges that may exist on behalf of the person or entity submitting the proposal, and the County reserves the right to disclose the requested materials without notice to the party who originally submitted

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the requested material. To the extent consistent with the Public Records Act and applicable case law interpreting those provisions, the County/Department and/or its officers, agents, and employees retain discretion to release or withhold any information submitted in response to this RFP.

Submission of a proposal constitutes a complete waiver of any claims whatsoever against the County and/or its officers, agents, or employees that the County has violated a proposer's right to privacy, disclosed trade secrets, or caused any damage by allowing the proposal to be inspected.

5. All proposals must remain valid for a period of not less than 120 days from the date of submission. This includes pricing as well as nominated engagement staff.

6. The County reserves the right to retain all proposals submitted and to use any ideas in a proposal regardless of whether that proposal is selected.

7. The County, at its sole discretion, may enter into contracts with multiple providers or not enter into any contract.

8. The County reserves the right to contact current and former clients of the proposer for information at any time during the proposal process.

9. The County reserves the right to accept or reject any or all proposals, to terminate theRFP process, and to waive any requirements of this Request for Proposals if it deems it to be in the best interests of the County.

10. The County reserves the right to contact individual Proposer’s for clarifying information at any time during the proposal process.

11. The County may modify the RFP prior to the fixed date for submission of proposals by issuance of an addendum.

12. During vendor demonstrations and/or presentations, the County may conduct discussions with the short-listed vendors. Items for discussion may include, but are not limited to, identified deficiencies in meeting functional, technical, or service requirements; terms, conditions, and assumptions of the RFP or proposal; costs or prices; and suspected mistakes in understanding or presentation. The discussions are intended to give the short- listed vendors a reasonable opportunity to resolve deficiencies, uncertainties, and suspected mistakes and to make the cost, pricing, or technical revisions required by the resulting changes.

13. Vendor responses to the Requirements Matrix in Attachment B must be included in the proposal.

14. If a contract is not negotiated with the successful vendor(s) within four weeks (for any reason) of the award date, the County will have the option to stop negotiations

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at any time with that vendor(s) and begin contract negotiations with the next elevated vendor(s).

8. Proposal Content and Procedures

This section defines the information that vendors must include in their responses to the RFPrelating to software, implementation and hosting services.

The vendor must sign the proposal by someone authorized to represent the company. An unsigned proposal may be rejected.

All proposals must remain valid for a period of not less than 120 days from the date of submission. This includes pricing as well as nominated engagement staff.

Any proposal can be amended or withdrawn before the deadline has been reached.

Vendors are to submit one (1) original and nine (9) double-sided paper copies. Also on one (1) CD-ROM, submit an electronic copy of the proposal and all attachments.

Submit proposal and include the name and address of the vendor on the outside of the package and in a cover letter. Address or deliver proposals before the deadline to:

San Mateo County Information Services DepartmentAttn: P a t r i c i a G o n z a l e s455 County Center, 3rd FloorRedwood City, California 94063

Proposals shall be organized into the major sections listed below. Required information for each proposal section is described in the remainder of this RFP section.

Title Page

Letter of Transmittal

Table of Contents

Executive Summary

Company Background and Qualifications

Response to Software Requirements

Response to Implementation Services

Response to Hosting Services

Client References for Software

Client References for Implementation Services

Client References for Hosting Services

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Other Vendor Information

Cost Proposal for SaaS Solutions

Cost Proposal for Licensed Software

Cost Proposal for Implementation Services

Cost Proposal for Hosting Services

Statement of Compliance with County Conditions

Proposal Attachments

8.1. Title Page

Only a simple title page is required with the company’s name, date and title indicating that it is a proposal to San Mateo County for its IT Service Management System.

8.2. Letter of Transmittal

The Letter of Transmittal should have the company’s logo on it, dated and signed by someone authorized to represent the company in a formal proposal. It must also include a statement that the proposal terms and pricing are valid for 120 days. If the proposal includes implementation services, then the named consultants on the team must also be made available for 120 days.

8.3. Table of Contents

There are no specific County requirements here.

8.4. Executive Summary

This section should be limited to three pages or less.

8.5. Company Background and Qualifications

Information for this section should address the following questions and/or requests:

1. A general description of software products and/or services offered by your company.Even if the company is only proposing one of the areas of scope, the County would like to understand if other products or services are available from the company.

2. Length of time the company has been in business for all industries. This should be broken down by the areas of scope proposed on by the company (i.e., software only, implementation services, hosting services and/or all three).

3. Length of time if the company has been in the local government industry, including entities in California; include a representative list of local government clients served in

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the last five years. For each client, specify if the relationship is software only, implementation services, hosting services and/or all three.

4. Overall experience with the selected vendor’s ITSM system.

5. Financial condition of the company, including audited financial statements for the last two years.

6. Other information deemed applicable by the vendor may also be included in this section.

8.6. Response to Software Requirements

Vendors bidding on the software scope of this RFP are required to complete the information in this section of the proposal. This is also applicable for SaaS vendors.

Describe if all or only a portion of the software scope defined earlier in the RFP is included in the vendor’s proposal (e.g., Request Fulfillment, Change Management, etc.).

Since each vendor’s solution and categorization of functionality will be different than the County’s definition, provide a conceptual description of how the vendor’s solution will meet the proposed scope.

Vendors bidding on the software scope of this RFP shall respond to the County’s system requirements by completing the Requirements Matrix in Attachment B of the RFP. Instructions for completing the Requirements Matrix are as follows:

1. Complete each area represented by the various spreadsheet tabs.

2. For each detailed requirement, select one of the below responses in column F, VendorResponse:

a. OOB – Requirement is met Out Of the Box.

b. CONF – Requirement can easily be Configured.

c. CUST – Requirement is met with Customization.

d. FFE – Requirement is met with Firm Future Enhancement.

e. DEV – Requirement is met with custom Development.

f. SOFT – Requirement is met with additional Software.

e. NO – Requirement is Not supported.

f. NA – Requirement is Not Applicable.

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3. If applicable for a detailed requirement, provide brief clarifying information in column I, Additional Vendor Comments.

4. Do not change the format of the spreadsheet.

5. The completed Requirements Matrix should be included at the end of the proposal as its own paper attachment and also as an electronic file attachment.

Additional information for this section should address the following questions and/or requests:

1. Description of the vendor’s technology and product roadmap using a five year time horizon, including mobile applications.

2. Past R&D investments and product history.

3. Description of the user group and enhancement process.

4. Description of IT function offered, even for areas not included in the County’s requirements.

5. Description of workflow capabilities.

6. Description of ability to attach files.

7. Integration of components (modules & tools).

8. Information access and reporting tools, including capabilities for accessing file attachments via a drill-down.

9. Use of modern technology (web-based, SOA, VDI, etc.).

10. Interoperability with other vendors, including a list of current application program interfaces (API) supported.

11. Scalability and performance.

12. Availability of other modules for future use.

13. What classes are recommended by the vendor for the technical members of the County project team (i.e., system administration, security, workflow, reporting and development tools, etc.)? What is the cost for each class? Where are these classes offered? For this response, assume that the solution is not hosted. Also, it is assumed that functional training will be provided onsite by the Implementer.

14. It is a requirement that the company agree with holding the current software source code in escrow. Explain the procedures for this process.

15. Explain what user reference manuals, technical manuals, etc., come with the system for things such as how to configure the modules, building workflow, building reports,

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etc.

16. Explain the vendor’s current functionality for mobile applications?

17. What capabilities are available for supporting performance measures and key performance indicators for both displaying the targets/goals on dashboards and generating the actual results? How would the County address data from outside the IT Service Management system (e.g., from the County’s financial system)?

18. Does the system support a virtual desktop infrastructure (VDI)?

19. Does the system support running on virtual servers?

20. Is the solution 100% web-based?

21. Is the system standards-based so that the County can integrate this system with other applications/solutions?


8.7. Response to Implementation Services

Vendors bidding on the implementation services scope of this RFP are required to complete the information in this section of the proposal. This is also applicable for SaaS vendors if their internal consultants are being proposed for implementation services.

State in the proposal that the scope of implementation services includes the scope detailed earlier in the RFP or specify what is not included in scope.

Provide the following information as to how the vendor will meet the scope of implementation services described earlier in the RFP. As discussed previously, it should assume a phased implementation schedule.

1. Proposed vendor implementation team, including information for:

a. Resumes for functional and technical consultants.

b. Software vendor experience for the proposed modules.

c. Local government experience.

d. Home office location of each consultant.

e. Length of employment with the

vendor.

f. Degree to which the team has worked together on past projects.

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g. Identification of any worked performed outside of the United States.

2. Provide the address of the vendor’s corporate headquarters.

3. Required County implementation team, including position descriptions, skill requirements and hours. This should be separately provided for both Phase 1 and 2.

4. Once the system is in production, provide an estimate of the number of County staff and types of skills necessary to support the ITSM system. This should be separately provided for both Phase 1 and 2. Assume for this response that the solution is not hosted.

5. Overview of the implementation approach and the responsibility of the County in each of the following areas:

a. Description of the project management effort/role.

b. Description of the change management effort/role.

c. System installation approach, including if one of the environments will have some generic training data to support onsite functional training for the project team.

d. Functional team training.

e. System configuration approach.

f. Interface development plan, including any development tools such as

middleware. g. Workflow development plan.

h. Reports development plan.

i. Training materials/user guide approach.

j. Test plan, including the software testing tools that will be used.

k. Knowledge transfer effort.

l. Key points of the methodology not identified above.

6. A work plan at the subtask level, which will be expanded to a greater level of detail once the implementation starts.

7. Implementation schedule with dates shown at a major task level.

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8. Provide the following sample deliverables from past projects:

a. Configuration documentation for one functional area or a

subset. b. One interface specification.

c. One report specification.

d. A complete integration test plan or a subset.

e. A complete production cutover plan or a

subset. f. A user guide for one functional area or

a subset.


8.8. Response to Hosting Services

Vendors bidding on the hosting services of this RFP are required to complete the information in this section of the proposal. This is also applicable for SaaS vendors.

State in the proposal that the scope of hosting services includes the scope detailed earlier in theRFP or specify what is not included in scope.

Provide the following information as to how the vendor will meet the scope of hosting services described earlier in the RFP. As discussed previously, it should assume a phased implementation schedule.

1. Once the system is in production, provide an estimate of the number of County staff and types of skills necessary to support the IT Service Management system. This should be separately provided for both Phase 1 and 2.

2. Once a contract is signed, how long will it take for the vendor to create at least one environment to allow the project team to start?

3. Provide a description of the vendor’s technology roadmap for its data center(s) in support of section 4.2.3, Hosting Services. This should be for a five year time horizon.

4. What types of proactive systems maintenance, tuning and monitoring are done to minimize downtime and/or slowness?

5. What system administration tools are available to the County?

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6. Is any of the data encrypted? Will the vendor ensure all confidential data is transported via secure protocols, and kept cryptographically sound while at rest? And how will this be done? The minimum encryption required by the County is 128 bit encryptions at triple DES.

7. Describe the method used for interface imports and exports? Can they also be scheduled?

8. What types of system related procedures are not allowed by the County’s system administrators that will require a ticket to the hosting vendor?

9. What level of system availability will the vendor contractually commit to in an SLA?And what are the consequences to the vendor of not meeting these measures in the SLA?

10. What performance response times is the vendor willing to include in the SLA? And what are the consequences to the vendor of not meeting these measures in the SLA?

11. Describe the vendor’s upgrades and maintenance approach?

12. Describe the ticket procedures and response times during the development phase of the project (during normal business hours and extended hours)? What measures will be in the SLA for this area?

13. Describe the ticket procedures and response times once the system is in production (during normal business hours and extended hours)? What measures will be in the SLA for this area?

14. What type of application configuration support is provided once the system is in production? For example, if there is a change in an SLA and the County needs some assistance with configuration changes, is that included in the service? If not, what is the cost and arrangement of this type of service?

15. What type of application development support is provided once the system is in production? For example, if the County decides to build a new workflow and they need some assistance with it is that included in the service? If not, what is the cost and arrangement of this type of service?

16. In the event that the County terminates the hosting agreement in the future, describe how that process would work and what costs are involved?

17. What notification to the County will be received if there is a breach or suspected breach of security of any kind?

18. Describe the major aspects of security in place to prevent unauthorized access to theCounty’s data?

19. Will one of the environments have some generic training data to support onsite

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functional training for the project team?

20. Does the system support a virtual desktop infrastructure (VDI)?

21. How will the vendor respond to reported vulnerabilities? Is there a clearly defined escalation path customers or reporting parties can follow to ensure that vulnerabilities are repaired?

22. What are the vendor's breach disclosure practices? Should a breach occur will the vendor be immediate and transparent in its response?

23. How often, and by whom, is the security posture of the vendor reviewed? To what extent are the appropriate compliance frameworks (PCI, SOX, HIPAA) kept in mind, as well as Web application security standards (input validation, encoding output, preventing request forgery and information disclosure)?

24. Is the vendor’s data center SAS 70 compliant? Provide the results of the last SAS 70 audit.

25. What are the vendor's operational security practices? Will it ensure all systems and hardware are maintained at current patch levels?

26. Will County data be separated from other vendor clients or is it all stored on one server with the vendor? If multiple customers are housed on the same server, then are they logically/physically separated to ensure County data is not viewed/accessed by unauthorized personnel? If separated, how?

27. Is the vendor’s data center(s) in a location prone to natural disasters? What are the vendor’s back-up/data disaster plans? How/where does the vendor backup data?

28. What is the vendor's product roadmap? How and when are enhancements tested and rolled out?

29. Does the vendor employ a Secure Development Lifecycle standard? Does it weave security into the very fabric of its coding and implementation practices?

30. Will the staff of the vendor who will have access to the County’s data go through a criminal background check?

31. What types/frequency of security/regulatory/HIPAA training are provided to staff?

32. Describe the vendor’s wide area network topography.


8.9. Client References for Software

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Vendors bidding on the software scope of this RFP are required to complete the information in this section of their proposal. This is also applicable for SaaS vendors.

Provide a minimum of three client references, local government references preferred, including the following information: organization name, contact phone number, contact email address and the dates of service.

If a vendor is proposing on two or more areas of the RFP, they can reuse client references for each area if those services were provided to the client.

8.10. Client References for Implementation Services

Vendors bidding on the implementation services of this RFP are required to complete the information in this section of their proposal. This is also applicable for SaaS vendors if their internal consultants are being proposed for implementation services.

Provide a minimum of three client references for local government, including the following information: organization name, contact phone number, contact email address and the dates of service.


8.11. Client References for Hosting Services

Vendors bidding on the hosting services of this RFP are required to complete the information in this section of their proposal. This is also applicable for SaaS vendors.

Provide a minimum of three client references for local government, including the following information: organization name, contact phone number, contact email address and the dates of service.


8.12. Other Vendor Information

This is an optional section of the proposal. If the vendor believes that additional information not requested in the RFP would be beneficial to the County’s evaluation process, it should be included in this section. It should be brief and to the point.

8.13. Cost Proposal for SaaS Solutions

SaaS vendors bidding on the software and hosting scope of this RFP are required to complete the information in this section of their proposal. It is assumed that all technology cost related to the SaaS service will be included here, except for implementation services which is addressed in a subsequent section of the RFP for all vendors.

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Each SaaS vendor must complete the following tabs in the Cost Matrix included in Attachment E to this RFP, which is a separate file on the County’s Information Services Department’s website that each vendor will need to download along with the RFP (refer to the RFP’s table of contents for the web address). Where applicable, 10 years of cost data is being requested to evaluate the total cost of ownership. Instructions for completing the Cost Matrix are as follows:

1. SaaS Fees – This tab has two sections:

a. SaaS Pricing per the RFP – Provide the detailed subscription fees for 10 years for

Phases 1, 2, and 3 of the project. This is required.

b. SaaS Pricing for Future Use – If the vendor has other software functions not in the County’s ITSM RFP (e.g., financial modules), and it is willing to offer pricing to the County for future use, it should be provided in this section. This is optional.

2. Technical Training – Include a list of technical training courses recommended for the County team (i.e., system administration, security, report writer, development tools, etc.). This should not include functional training for the County team, as that will be provided onsite by the Implementer.

3. Customizations – Include the list of customizations and costs proposed by the vendor that corresponds to the vendor’s responses to the County requirements. That is, wherever a vendor responded “CUST” to a requirement, it should have a cost on this tab.

4. Future Upgrades – Include the estimated cost of future upgrades over a 10-year period.

This should include all costs from the vendor, including consulting. Additional instructions include:


2. After completing the Cost Matrix, provide a cost summary in this section of the proposal.

3. The completed Cost Matrix must be included in paper form as a separate attachment at the end of the proposal. An electronic attachment to the vendor’s proposal is also required.

8.14. Cost Proposal for Licensed Software

Licensed based vendors bidding on the software scope of this RFP are required to complete the information in this section of the RFP.

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Each licensed based vendor must complete the following tabs in the Cost Matrix included in Attachment D to this RFP, which is a separate file on the County’s Information Services Department’s website that each vendor will need to download along with the RFP (refer to the RFP’s table of contents for the web address). Where applicable, 10 years of cost data is being requested to evaluate the total cost of ownership. Instructions for completing the Cost Matrix are as follows:

1. Software License – This tab has two sections:

a. Software Pricing per the RFP – Provide the initial license cost for each software component and the related annual maintenance costs for 10 years for Phases 1 and 2 of the project. This is required.

b. Software Pricing for Future Use – If the vendor has other software functions notin the County’s ITSM RFP (e.g., financial modules), and it is willing to offer pricing to the County for future use, it should be provided in this section. This is optional.

2. Hardware – Include a list of all hardware and related operating system costs to meet the performance expectations of the County. This must also include the related annual maintenance costs for 10 years for Phases 1 and 2 of the project. This is required.

3. Technical Training – Include a list of technical training courses recommended for the County team (i.e., system administration, security, report writer, development tools, etc.). This should not include functional training for the County team, as that will be provided onsite by the Implementer.

4. Customizations – Include the list of customizations and costs proposed by the vendor that corresponds to the vendor’s responses to the County requirements. That is, wherever a vendor responded “CUST” to a requirement, it should have a cost on this tab.

5. Future Upgrades – Include the estimated cost of future upgrades over a 10-year period.

This should include all costs from the vendor, including consulting. Additionalinstructions include:




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8.15. Cost Proposal for Implementation Services

Vendors bidding on the implementation services scope of this RFP are required to complete the information in this section of the RFP. This is also applicable for SaaS vendors if their internal consultants are being proposed for implementation services.

Each Implementer must complete the following tabs in the Cost Matrix included in Attachment D to this RFP, which is a separate file on the County’s Information Services Department’s website that each vendor will need to download along with the RFP (refer to the RFP’s table of contents for the web address). Where applicable, 10 years of cost data is being requested to evaluate the total cost of ownership. Instructions for completing the Cost Matrix are as follows:

1. Implementation – Include a list of all implementation costs by major deliverable and forPhases 1 and 2.

2. Hourly Rates – Include a list of hourly consulting rates by position classification. In the event that there are change orders on the project, these hourly rates will be used.

Additional instructions include:




8.16. Cost Proposal for Hosting Services

Vendors bidding on the hosting services of this RFP are required to complete the information in this section of the proposal.

Each hosting vendor must complete the following tabs in the Cost Matrix included in Attachment D to this RFP, which is a separate file on the County’s Information Services Department’s website that each vendor will need to download along with the RFP (refer to the RFP’s table of contents for theweb address). Where applicable, 10 years of cost data is being requested to evaluate the total cost of ownership. Instructions for completing the Cost Matrix are as follows:

1. Hosting Fees – Provide the detailed hosting fees for 10 years for Phases 1 and 2 of the project. This is required.

Additional instructions include:

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8.17. Statement of Compliance with County Conditions

The County’s standard contract, including all attachments, is included in Attachment E to this RFP. In this section of the proposal, it must include a statement of the vendor’s commitment and ability to comply with the terms of the County’s standard contract, including but not limited to the following:

1. The County’s non-discrimination policy;

2. The County’s equal employment opportunity requirements;

3. County’s requirements regarding equal employee benefits that are explained in Attachments G to this RFP. Anyone responding to the RFP is advised to check online for updates to the Ordinance Code. It is a contractor or responding party’s obligation to obtain the current version of this ordinance. The terms of the County’s equal employee benefits are not amendable by contract.

4. The County’s jury duty ordinance in Attachment G to this RFP. Anyone responding to the RFP is advised to check online for updates to the Ordinance Code. It is a contractor or responding party’s obligation to obtain the current version of this ordinance.

5. The hold harmless provision;

6. County insurance requirements; and

7. Vendor’s must advise County in their proposals of any specific objections to any terms in the County’s contract and provide an explanation for the inability to comply with therequired term(s). If no objections are stated, County will assume the Proposer is prepared to sign the County contract as-is.

8.18. Proposal Attachments

As applicable, this section should include the following paper attachments completed by the vendor as detailed earlier in the RFP. An electronic attachment to the vendor’s proposal is also required.

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1. RFP Attachment B, Requirements Matrix. This is a separate file on the County’s Information Services Department’s website that each vendor will need to download along with the RFP (refer to the RFP’s table of contents for the web address).

2. RFP Attachment C, Vendor Contact Information Form.

3. RFP Attachment D, Cost Matrix. This is a separate file on the County’s Information Services Department’s website that each vendor will need to download along with the RFP (refer to the RFP’s table of contents for the web address).

4. RFP Attachment E, County’s Standard Contract.

5. RFP Attachment F, Certification of Proposal Form.

6. RFP Attachment G, Paid Jury Service Ordinance.

9. Final Filing Date

Proposals must be received by the County by 3:00 P.M. PDT, Thursday, February 6, 2014.

10. Additional Information

If the County determines, at its sole discretion, that additional information is required or desirable beyond that provided in the proposal(s) of any of the Proposer(s), County shall invite the Proposer(s) to make oral and/or written presentations to the County’s Selection Team.

11. Evaluation of Proposals

A County Selection Team assigned by the ITSM Committee will evaluate proposals and the qualifications of vendors submitting proposals. The evaluation criteria include, but are not limited to, those listed below in section 11.1, Evaluation Criteria. The County’s Selection Team will submit its recommendations to the Steering Committee. The Steering Committee may accept or reject any recommendation.

11.1. Evaluation Criteria

Each proposal will be assessed by the County’s Selection Team based upon, but not limited to, the following evaluation criteria (not listed in order of importance):

1. Software Evaluation Criteria:

a. Vendor's Response to Requirements

b. Company Vision and Qualifications

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c. Solution Architecture

d. Client References

e. Software Demonstrations

f. Site Visits (if necessary)

g. Cost

2. Implementer Evaluation Criteria:

a. Company Vision and Qualifications

b. Proposed Team Qualifications

c. Implementation Methodology

d. Client References

e. Implementer Presentation

f. Cost

3. Hosting Evaluation Criteria:

a. Company Vision and Qualifications

b. Solution Architecture

c. Client References

d. Level of Hosting Services

e. Hosting Company Presentation

f. Cost

The County may consider any other criteria it deems relevant, and the County’s Selection Team, is free to make any recommendations it deems to be in the best interest of the County.

11.2. Notification

Notification of the ITSM Committee’s recommendation will be posted to the County Information Services Department’s website, along with all related RFP information, at: http://www.co.sanmateo.ca.us/portal/site/InformationServices/menuitem.f00ee5c6b4c55a706f34d8f1d17332a0/?



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vgnextoid=5de9108e225c9110VgnVCM1000001d37230aRCRD&vgnextchannel=3de9108e225c9110VgnVCM1000001d37230a____&vgnextfmt=DivisionsLandingIt is the responsibility of each proposer to check the website listed above for this information and a proposer’s failure to do so will not provide a ground for protest.

12. Protest Process

If a proposer desires to protest the selection decision, the proposer must submit by email a written protest within five (5) business days after the delivery of the notice about the decision. The written protest should be submitted to the ITSM Steering Committee via Patricia Gonzales, as outlined below. Protests received after the deadline will not be accepted. Protests must be in writing, must include the name and address of the Proposer and the Request for Proposals number, and must state all the specific ground(s) for the protest. A protest that merely addresses a single aspect of the selected proposal (for example, comparing the cost of the selected proposal in relation to the non-selected proposal) is not sufficient to support a protest. A successful protest will include sufficient evidence and analysis to support a conclusion that the selected proposal, taken as a whole, is an inferior proposal.

The ITSM Steering Committee will respond to a protest within ten (10) business days of receiving it, and the ITSM Steering Committee may, at its election, set up a meeting with the proposer to discuss the concerns raised by the protest. The decision of the ITSM Steering Committee will be final. The protest letter must be sent by email to:

Patricia Gonzales, Administrative AssistantEmail: [email protected]

13. Contract Negotiation and Inability to Negotiate a Contract

After a vendor(s) has been selected by the ITSM Steering Committee, the County and such vendor(s) will negotiate a contract for submission to the County’s Board of Supervisors for consideration and possible approval. Sole authority for acceptance of any such agreement lies with the County’s Board of Supervisors, and submission of an agreement to the Board of Supervisors is not a guarantee that it will be executed. If a satisfactory contract cannot be negotiated, the County may, in its sole discretion, negotiate with another vendor.



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Attachment C: Vendor Contact Information Form

Submitted by (Company):

Company address: _______________________________________________________

RFP Contact Person(s):

1. PrimaryName:______________________________________________________________Title: _______________________________________________________________Address:_____________________________________________________________Telephone:___________________________________________________________Fax number:__________________________________________________________Email address:________________________________________________________Area of expertise:______________________________________________________

2. SecondaryName:______________________________________________________________Title:________________________________________________________________Address: ____________________________________________________________Telephone: __________________________________________________________Fax number: _________________________________________________________Email address:________________________________________________________Area of expertise: _____________________________________________________

3. TertiaryName:______________________________________________________________Title:________________________________________________________________Address:_____________________________________________________________Telephone:___________________________________________________________Fax number:__________________________________________________________Email address:________________________________________________________

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Attachment E: County’s Standard ContractAGREEMENT BETWEEN THE COUNTY OF SAN MATEO AND

[Contractor name]

THIS AGREEMENT, entered into this _____ day of _______________ ,

20_____, by and between the COUNTY OF SAN MATEO, hereinafter called

“County,” and [Contractor name here], hereinafter called “Contractor”;

W I T N E S S E T H:

WHEREAS, pursuant to Government Code Section 31000, County may contract with independent contractors for the furnishing of such services to or for County or any Department thereof;

WHEREAS, it is necessary and desirable that Contractor be retained for the purpose of [Enter information here].

NOW, THEREFORE, IT IS HEREBY AGREED BY THE PARTIES HERETO AS FOLLOWS:

1. Exhibits and Attachments

The following exhibits and attachments are attached to this Agreement and incorporated into this Agreement by this reference:

Exhibit A—ServicesExhibit B—Payments and RatesAttachment H—HIPAA Business Associate Requirements (**complete HIPAA checklist if unsure and delete if not needed)Attachment I—§ 504 ComplianceAttachment IP – Intellectual Property (**if the IP Attachment does not apply to this contract then delete this line**)

2. Services to be performed by Contractor

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In consideration of the payments set forth herein and in Exhibit B, Contractor shall perform services for County in accordance with the terms, conditions, and specifications set forth herein and in Exhibit A.

3. Payments

In consideration of the services provided by Contractor in accordance with all terms, conditions, and specifications set forth herein and in Exhibit A, County shall make payment to Contractor based on the rates and in the manner specified in Exhibit B. County reserves the right to withhold payment if County determines that the quantity or quality of the work performed is unacceptable. In no event shall County’s total fiscal obligation under this Agreement exceed [Write out amount] ($Amount).

4. Term and Termination

Subject to compliance with all terms and conditions, the term of this Agreement shall be from [Month and day], 20[Last 2 digits of year], through [Month and day], 20[Last 2 digits of year].

This Agreement may be terminated by Contractor, the [Name of County Department Head], or his/her designee at any time without a requirement of good cause upon thirty (30) days’ written notice to the other party.

In the event of termination, all finished or unfinished documents, data, studies, maps, photographs, reports, and materials (hereafter referred to as materials) prepared by Contractor under this Agreement shall become the property of County and shall be promptly delivered to County. Upon termination, Contractor may make and retain a copy of such materials. Subject to availability of funding, Contractor shall be entitled to receive payment for work/services provided prior to termination of the Agreement. Such payment shall be that portion of the full payment which is determined by comparing the work/services completed to the work/services required by the Agreement.

5. Availability of Funds

County may terminate this Agreement or a portion of the services referenced in the Attachments and Exhibits based upon unavailability of Federal, State, or County funds by providing written notice to Contractor as soon as is reasonably possible after County learns of said unavailability of outside funding.

6. Relationship of Parties

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Contractor agrees and understands that the work/services performed under this Agreement are performed as an independent Contractor and not as an employee of County and that neither Contractor nor its employees acquire any of the rights, privileges, powers, or advantages of County employees.

7. Hold Harmless

7.1 General Hold Harmless. Contractor shall indemnify and save harmless County and its officers, agents, employees, and servants from all claims, suits, or actions of every name, kind, and description resulting from this Agreement, the performance of any work or services required of Contractor under this Agreement, or payments made pursuant to this Agreement brought for, or on account of, any of the following: (A) injuries to or death of any person, including Contractor or its employees/officers/agents; (B) damage to any property of any kind whatsoever and to whomsoever belonging; (C) any sanctions, penalties, or claims of damages resulting from Contractor’s failure to comply, if applicable, with the requirements set forth in the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all Federal regulations promulgated thereunder, as amended; or (D) any other loss or cost, including but not limited to that caused by the concurrent active or passive negligence of County and/or its officers, agents, employees, or servants. However, Contractor’s duty to indemnify and save harmless under this Section shall not apply to injuries or damage for which County has been found in a court of competent jurisdiction to be solely liable by reason of its own negligence or willful misconduct.

The duty of Contractor to indemnify and save harmless as set forth by this Section shall include the duty to defend as set forth in Section 2778 of the California Civil Code.

7.2 Intellectual Property Indemnification. Contractor hereby certifies that it owns, controls, or licenses and retains all right, title, and interest in and to any intellectual property it uses in relation to this Agreement, including the design, look, feel, features, source code, content, and other technology relating to any part of the services it provides under this Agreement and including all related patents, inventions, trademarks, and copyrights, all applications therefor, and all trade names, service marks, know how, and trade secrets (“IP Rights”) except as otherwise noted by this Agreement. Contractor warrants that the services it provides under this Agreement do not infringe, violate, trespass, or constitute the unauthorized use or misappropriation of any IP Rights of any third party. Contractor shall defend, indemnify, and hold harmless County from and against all liabilities, costs, damages, losses, and expenses (including reasonable attorney fees) arising out of or related to any claim by a third party that the services provided under this Agreement infringe or violate any third-party’s IP Rights provided any such right is enforceable in the United States. Contractor’s duty to defend, indemnify, and hold harmless under this Section applies only provided that: (a) County notifies Contractor promptly in writing of any notice of any such third-party claim; (b) County

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cooperates with Contractor, at Contractor’s expense, in all reasonable respects in connection with the investigation and defense of any such third-party claim; (c) Contractor retains sole control of the defense of any action on any such claim and all negotiations for its settlement or compromise (provided Contractor shall not have the right to settle any criminal action, suit, or proceeding without County’s prior written consent, not to be unreasonably withheld, and provided further that any settlement permitted under this Section shall not impose any financial or other obligation on County, impair any right of County, or contain any stipulation, admission, or acknowledgement of wrongdoing on the part of County without County’s prior written consent, not to be unreasonably withheld); and (d) should services under this Agreement become, or in Contractor’s opinion be likely to become, the subject of such a claim, or in the event such a third party claim or threatened claim causes County’s reasonable use of the services under this Agreement to be seriously endangered or disrupted, Contractor shall, at Contractor’s option and expense, either: (i) procure for County the right to continue using the services without infringement or (ii) replace or modify the services so that they become non infringing but remain functionally equivalent.

Notwithstanding anything in this Section to the contrary, Contractor will have no obligation or liability to County under this Section to the extent any otherwise covered claim is based upon: (a) any aspects of the services under this Agreement which have been modified by or for County (other than modification performed by, or at the direction of, Contractor) in such a way as to cause the alleged infringement at issue; (b) any aspects of the services under this Agreement which have been used by County in a manner prohibited by this Agreement.

The duty of Contractor to indemnify and save harmless as set forth by this Section shall include the duty to defend as set forth in Section 2778 of the California Civil Code.

8. Assignability and Subcontracting

Contractor shall not assign this Agreement or any portion thereof to a third party or subcontract with a third party to provide services required by Contractor under this Agreement without the prior written consent of County. Any such assignment or subcontract without County’s prior written consent shall give County the right to automatically and immediately terminate this Agreement.

9. Insurance

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Contractor shall not commence work or be required to commence work under this Agreement unless and until all insurance required under this Section has been obtained and such insurance has been approved by County’s Risk Management, and Contractor shall use diligence to obtain such insurance and to obtain such approval. Contractor shall furnish County with certificates of insurance evidencing the required coverage, and there shall be a specific contractual liability endorsement extending Contractor’s coverage to include the contractual liability assumed by Contractor pursuant to this Agreement. These certificates shall specify or be endorsed to provide that thirty (30) days’ notice must be given, in writing, to County of any pending change in the limits of liability or of any cancellation or modification of the policy.

(1) Workers’ Compensation and Employer’s Liability Insurance. Contractor shall have in effect during the entire term of this Agreement workers’ compensation and employer’s liability insurance providing full statutory coverage. In signing this Agreement, Contractor certifies, as required by Section 1861 of the California Labor Code, (a) that it is aware of the provisions of Section 3700 of the California Labor Code, which require every employer to be insured against liability for workers’ compensation or to undertake self-insurance in accordance with the provisions of the Labor Code, and (b) that it will comply with such provisions before commencing the performance of work under this Agreement.

(2) Liability Insurance. Contractor shall take out and maintain during the term of this Agreement such bodily injury liability and property damage liability insurance as shall protect Contractor and all of its employees/officers/agents while performing work covered by this Agreement from any and all claims for damages for bodily injury, including accidental death, as well as any and all claims for property damage which may arise from Contractor’s operations under this Agreement, whether such operations be by Contractor, any subcontractor, anyone directly or indirectly employed by either of them, or by an agent of either of them. Such insurance shall be combined single limit bodily injury and property damage for each occurrence and shall not be less than the amount specified below.

Such insurance shall include:

(a) Comprehensive General Liability . . . . . . . . . . . . . . $1,000,000

(b) Motor Vehicle Liability Insurance . . . . . . . . . . . . . . $1,000,000

(c) Professional Liability. . . . . . . . . . . . . . . . . . . . . . . . $1,000,000

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County and its officers, agents, employees, and servants shall be named as additional insured on any such policies of insurance, which shall also contain a provision that (a) the insurance afforded thereby to County and its officers, agents, employees, and servants shall be primary insurance to the full limits of liability of the policy and (b) if the County or its officers, agents, employees, and servants have other insurance against the loss covered by such a policy, such other insurance shall be excess insurance only.

In the event of the breach of any provision of this Section, or in the event any notice is received which indicates any required insurance coverage will be diminished or canceled, County, at its option, may, notwithstanding any other provision of this Agreement to the contrary, immediately declare a material breach of this Agreement and suspend all further work and payment pursuant to this Agreement.

10. Compliance With Laws

All services to be performed by Contractor pursuant to this Agreement shall be performed in accordance with all applicable Federal, State, County, and municipal laws, ordinances, and regulations, including but not limited to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Federal Regulations promulgated thereunder, as amended (if applicable), the Business Associate requirements set forth in Attachment H (if attached), the Americans with Disabilities Act of 1990, as amended, and Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination on the basis of handicap in programs and activities receiving any Federal or County financial assistance. Such services shall also be performed in accordance with all applicable ordinances and regulations, including but not limited to appropriate licensure, certification regulations, provisions pertaining to confidentiality of records, and applicable quality assurance regulations. In the event of a conflict between the terms of this Agreement and any applicable State, Federal, County, or municipal law or regulation, the requirements of the applicable law or regulation will take precedence over the requirements set forth in this Agreement.

Further, Contractor certifies that Contractor and all of its subcontractors will adhere to all applicable provisions of Chapter 4.106 of the San Mateo County Ordinance Code, which regulates the use of disposable food service ware.

Contractor will timely and accurately complete, sign, and submit all necessary documentation of compliance.

11. Non-Discrimination and Other Requirements

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A. General non-discrimination. No person shall be denied any services provided pursuant to this Agreement (except as limited by the scope of services) on the grounds of race, color, national origin, ancestry, age, disability (physical or mental), sex, sexual orientation, gender identity, marital or domestic partner status, religion, political beliefs or affiliation, familial or parental status (including pregnancy), medical condition (cancer-related), military service, or genetic information.

B. Equal employment opportunity. Contractor shall ensure equal employment opportunity based on objective standards of recruitment, classification, selection, promotion, compensation, performance evaluation, and management relations for all employees under this Agreement. Contractor’s equal employment policies shall be made available to County upon request.

C. Section 504 of the Rehabilitation Act of 1973. Contractor shall comply with Section 504 of the Rehabilitation Act of 1973, as amended, which provides that no otherwise qualified handicapped individual shall, solely by reason of a disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in the performance of this Agreement. This Section applies only to contractors who are providing services to members of the public under this Agreement.

D. Compliance with County’s Equal Benefits Ordinance. With respect to the provision of benefits to its employees, Contractor shall comply with Chapter 2.84 of the County Ordinance Code, which prohibits contractors from discriminating in the provision of employee benefits between an employee with a domestic partner and an employee with a spouse. In order to meet the requirements of Chapter 2.84, Contractor must certify which of the following statements is/are accurate:

☐ Contractor complies with Chapter 2.84 by:

☐ offering the same benefits to its employees with spouses and its employees with domestic partners.

☐ offering, in the case where the same benefits are not offered to its employees with spouses and its employees with domestic partners, a cash payment to an employee with a domestic partner that is equal to Contractor’s cost of providing the benefit to an employee with a spouse.

☐ Contractor is exempt from having to comply with Chapter 2.84 because it has no employees or does not provide benefits to employees’ spouses.

☐ Contractor does not comply with Chapter 2.84, and a waiver must be sought.

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E. Discrimination Against Individuals with Disabilities. The Contractor shall comply fully with the nondiscrimination requirements of 41 C.F.R. 60-741.5(a), which is incorporated herein as if fully set forth.

F. History of Discrimination. Contractor must check one of the two following options, and by executing this Agreement, Contractor certifies that the option selected is accurate:

☐ No finding of discrimination has been issued in the past 365 days against Contractor by the Equal Employment Opportunity Commission, Fair Employment and Housing Commission, or any other investigative entity.

☐ Finding(s) of discrimination have been issued against Contractor within the past 365 days by the Equal Employment Opportunity Commission, Fair Employment and Housing Commission, or other investigative entity. If this box is checked, Contractor shall provide County with a written explanation of the outcome(s) or remedy for the discrimination.

G. Violation of Non-discrimination provisions. Violation of the non-discrimination provisions of this Agreement shall be considered a breach of this Agreement and subject the Contractor to penalties, to be determined by the County Manager, including but not limited to the following:

i) termination of this Agreement;

ii) disqualification of the Contractor from bidding on or being awarded a County contract for a period of up to 3 years;

iii) liquidated damages of $2,500 per violation; and/or

iv) imposition of other appropriate contractual and civil remedies and sanctions, as determined by the County Manager.

To effectuate the provisions of this Section, the County Manager shall have the authority to examine Contractor’s employment records with respect to compliance with this Section and/or to set off all or any portion of the amount described in this Section against amounts due to Contractor under this Agreement or any other agreement between Contractor and County.

Contractor shall report to the County Manager the filing by any person in any court of any complaint of discrimination or the filing by any person of any and all charges with the Equal Employment Opportunity Commission, the Fair Employment and Housing Commission, or any other entity charged with the investigation of allegations within 30 days of such filing, provided that within such 30 days such entity has not notified

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Contractor that such charges are dismissed or otherwise unfounded. Such notification shall include the name of the complainant, a copy of such complaint, and a description of the circumstance. Contractor shall provide County with a copy of their response to the Complaint when filed.

12. Compliance with County Employee Jury Service Ordinance

Contractor shall comply with Chapter 2.85 of the County’s Ordinance Code, which states that a contractor shall have and adhere to a written policy providing that its employees, to the extent they live in San Mateo County, shall receive from the Contractor, on an annual basis, no fewer than five days of regular pay for jury service in San Mateo County, with jury pay being provided only for each day of actual jury service. The policy may provide that such employees deposit any fees received for such jury service with Contractor or that the Contractor may deduct from an employee’s regular pay the fees received for jury service in San Mateo County. By signing this Agreement, Contractor certifies that it has and adheres to a policy consistent with Chapter 2.85. For purposes of this Section, if Contractor has no employees in San Mateo County, it is sufficient for Contractor to provide the following written statement to County: “For purposes of San Mateo County’s jury service ordinance, Contractor certifies that it has no employees who live in San Mateo County. To the extent that it hires any such employees during the term of its Agreement with San Mateo County, Contractor shall adopt a policy that complies with Chapter 2.85 of the County’s Ordinance Code.”

13. Retention of Records, Right to Monitor and Audit

(a) Contractor shall maintain all required records for three (3) years after County makes final payment and all other pending matters are closed, and Contractor shall be subject to the examination and/or audit of County, a Federal grantor agency, and the State of California.

(b) Reporting and Record Keeping: Contractor shall comply with all program and fiscal reporting requirements set forth by appropriate Federal, State, and local agencies, and as required by County.

(c) Contractor agrees upon reasonable notice to provide to County, to any Federal or State department having monitoring or review authority, to County’s authorized representatives, and/or to any of their respective audit agencies access to and the right to examine all records and documents necessary to determine compliance with relevant Federal, State, and local statutes, rules, and regulations, to determine compliance with this Agreement, and to evaluate the quality, appropriateness, and timeliness of services performed.

14. Merger Clause & Amendments

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This Agreement, including the Exhibits and Attachments attached to this Agreement and incorporated herein by reference, constitutes the sole Agreement of the parties to this Agreement and correctly states the rights, duties, and obligations of each party as of this document’s date. In the event that any term, condition, provision, requirement, or specification set forth in the body of this Agreement conflicts with or is inconsistent with any term, condition, provision, requirement, or specification in any Exhibit and/or Attachment to this Agreement, the provisions of the body of the Agreement shall prevail. Any prior agreement, promises, negotiations, or representations between the parties not expressly stated in this document are not binding. All subsequent modifications or amendments shall be in writing and signed by the parties.

15. Controlling Law and Venue

The validity of this Agreement and of its terms or provisions, the rights and duties of the parties under this Agreement, the interpretation of this Agreement, the performance of this Agreement, and any other dispute of any nature arising out of this Agreement shall be governed by the laws of the State of California without regard to its choice of law rules. Any dispute arising out of this Agreement shall be venued either in the San Mateo County Superior Court or in the United States District Court for the Northern District of California.

16. Notices

Any notice, request, demand, or other communication required or permitted under this Agreement shall be deemed to be properly given when both: (1) transmitted via facsimile to the telephone number listed below or transmitted via email to the email address listed below; and (2) sent to the physical address listed below by either being deposited in the United States mail, postage prepaid, or deposited for overnight delivery, charges prepaid, with an established overnight courier that provides a tracking number showing confirmation of receipt.

In the case of County, to:

Name/Title:AddressTelephone:Facsimile:Email:

In the case of Contractor, to:

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Name/Title:Address:Telephone:Facsimile:Email:

17. Electronic Signature

If both County and Contractor wish to permit this Agreement and future documents relating to this Agreement to be digitally signed in accordance with California law and County’s Electronic Signature Administrative Memo, both boxes below must be checked. Any party that agrees to allow digital signature of this Agreement may revoke such agreement at any time in relation to all future documents by providing notice pursuant to this Agreement.

For County: ☐ If this box is checked by County, County consents to the use of electronic signatures in relation to this Agreement.

For Contractor: ☐ If this box is checked by Contractor, Contractor consents to the use of electronic signatures in relation to this Agreement.

IN WITNESS WHEREOF, the parties hereto, by their duly authorized representatives, have affixed their hands.

COUNTY OF SAN MATEO

By:

President, Board of Supervisors, San Mateo County

Date:

ATTEST:

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By:

Clerk of Said Board

[Contractor Name Here]

Contractor’s Signature

Date:

(Revised 7/1/13)

Exhibit A

In consideration of the payments set forth in Exhibit B, Contractor shall provide the following services:

Exhibit B

In consideration of the services provided by Contractor in Exhibit A and subject to the terms of the Agreement, County shall pay Contractor based on the following fee schedule and terms:

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Attachment HHealth Insurance Portability and Accountability Act (HIPAA)

Business Associate Requirements

DEFINITIONS

Terms used, but not otherwise defined, in this Schedule shall have the same meaning as those terms are defined in 45 Code of Federal Regulations section 160.103 164.304 and 164.501. (All regulatory references in this Schedule are to Title 45 of the Code of Federal Regulations unless otherwise specified.)

a. Designated Record Set. "Designated Record Set" shall have the same meaning as the term "designated record set" in Section 164.501.

b. Electronic Protected Health Information. "Electronic Protected Health Information" ("EPHI") means individually identifiable health information that is transmitted or maintained in electronic media, limited to the information created, received, maintained or transmitted by Business Associate from or on behalf of Covered Entity.

c. Individual. "Individual" shall have the same meaning as the term "individual" in Section 164.501 and shall include a person who qualifies as a personal representative in accordance with Section 164.502(g).

d. Privacy Rule. "Privacy Rule" shall mean the Standards for Privacy of Individually Identifiable Health Information at 45 Code of Federal Regulations Part 160 and Part 164, Subparts A and E.

e. Protected Health Information. "Protected Health Information" shall have the same meaning as the term "protected health information" in Section 164.501 and is limited to the information created or received by Contractor from or on behalf of County.

f. Required By Law. "Required by law" shall have the same meaning as the term "required by law" in Section 164.501.

g. Secretary. "Secretary" shall mean the Secretary of the United States Department of Health and Human Services or his or her designee.

h. Security Incident. "Security Incident" shall mean the attempted or successful unauthorized access, use, disclosure, modification, or destruction of information or interference with systems operations in an information system, but does not include minor incidents that occur on a daily basis, such as scans, "pings", or unsuccessful random attempts to penetrate computer networks or servers maintained by Business Associate

i. Security Rule. "Security Rule" shall mean the Standards for the Protection of Electronic Protected Health Information at 45 CFR Part 160 and Part 164, Subparts A and C.

OBLIGATIONS AND ACTIVITES OF CONTRACTOR

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a. Contractor agrees to not use or further disclose Protected Health Information other than as permitted or required by the Agreement or as required by law.

b. Contractor agrees to use appropriate safeguards to prevent the use or disclosure of the Protected Health Information other than as provided for by this Agreement.

c. Contractor agrees to mitigate, to the extent practicable, any harmful effect that is known to Contractor of a use or disclosure of Protected Health Information by Contractor in violation of the requirements of this Agreement.

d. Contractor agrees to report to County any use or disclosure of the Protected Health Information not provided for by this Agreement.

e. Contractor agrees to ensure that any agent, including a subcontractor, to whom it provides Protected Health Information received from, or created or received by Contractor on behalf of County, agrees to the same restrictions and conditions that apply through this Agreement to Contractor with respect to such information.

f. If Contractor has protected health information in a designated record set, Contractor agrees to provide access, at the request of County, and in the time and manner designated by County, to Protected Health Information in a Designated Record Set, to County or, as directed by County, to an Individual in order to meet the requirements under Section 164.524.

g. If Contractor has protected health information in a designated record set, Contractor agrees to make any amendment(s) to Protected Health Information in a Designated Record Set that the County directs or agrees to make pursuant to Section 164.526 at the request of County or an Individual, and in the time and manner designed by County.

h. Contractor agrees to make internal practices, books, and records relating to the use and disclosure of Protected Health Information received from, or created or received by Contractor on behalf of, County available to the County, or at the request of the County to the Secretary, in a time and manner designated by the County or the Secretary, for purposes of the Secretary determining County's compliance with the Privacy Rule.

i. Contractor agrees to document such disclosures of Protected Health Information and information related to such disclosures as would be required for County to respond to a request by an Individual for an accounting of disclosures of Protected Health Information in accordance with Section 164.528.

j. Contractor agrees to provide to County or an Individual in the time and manner designated by County, information collected in accordance with Section (i) of this Schedule, to permit County to respond to a request by an Individual for an accounting of disclosures of Protected Health Information in accordance with Section 164.528.

k. Contractor shall implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of EPHI that Contractor creates, receives, maintains, or transmits on behalf of County.

l. Contractor shall conform to generally accepted system security principles and the requirements of the final HIPAA rule pertaining to the security of health information.

m. Contractor shall ensure that any agent to whom it provides EPHI, including a subcontractor, agrees to implement reasonable and appropriate safeguards to protect such EPHI.

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n. Contractor shall report to County any Security Incident within 5 business days of becoming aware of such incident.

o. Contractor shall makes its policies, procedures, and documentation relating to the security and privacy of protected health information, including EPHI, available to the Secretary of the U.S. Department of Health and Human Services and, at County's request, to the County for purposes of the Secretary determining County's compliance with the HIPAA privacy and security regulations.

PERMITTED USES AND DISCLOSURES BY CONTRACTOR

Except as otherwise limited in this Schedule, Contractor may use or disclose Protected Health Information to perform functions, activities, or services for, or on behalf of, County as specified in the Agreement; provided that such use or disclosure would not violate the Privacy Rule if done by County.

OBLIGATIONS OF COUNTY

a. County shall provide Contractor with the notice of privacy practices that County produces in accordance with Section 164.520, as well as any changes to such notice.

b. County shall provide Contractor with any changes in, or revocation of, permission by Individual to use or disclose Protected Health Information, if such changes affect Contractor's permitted or required uses and disclosures.

c. County shall notify Contractor of any restriction to the use or disclosure of Protected Health Information that County has agreed to in accordance with Section 164.522.

PERMISSABLE REQUESTS BY COUNTY

County shall not request Contractor to use or disclose Protected Health Information in any manner that would not be permissible under the Privacy Rule if done by County, unless the Contractor will use or disclose Protected Health Information for, and if the Agreement provides for, data aggregation or management and administrative activities of Contractor.

DUTIES UPON TERMINATION OF AGREEMENT

a. Upon termination of the Agreement, for any reason, Contractor shall return or destroy all Protected Health Information received from County, or created or received by Contractor on behalf of County. This provision shall apply to Protected Health Information that is in the possession of subcontractors or agents of Contractor. Contractor shall retain no copies of the Protected Health Information.

b. In the event that Contractor determines that returning or destroying Protected Health Information is infeasible, Contractor shall provide to County notification of the conditions that make return or destruction infeasible. Upon mutual agreement of the Parties that return or destruction of Protected Health Information is infeasible, Contractor shall extend the protections of the Agreement to such Protected Health

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Information and limit further uses and disclosures of such Protected Health Information to those purposes that make the return or destruction infeasible, for so long as Contractor maintains such Protection Health Information.

MISCELLANEOUS

a. Regulatory References. A reference in this Schedule to a section in the Privacy Rule means the section as in effect or as amended, and for which compliance is required.

b. Amendment. The Parties agree to take such action as is necessary to amend this Schedule from time to time as is necessary for County to comply with the requirements of the Privacy Rule and the Health Insurance Portability and Accountability Act, Public Law 104-191.

c. Survival. The respective rights and obligations of Contractor under this Schedule shall survive the termination of the Agreement.

d. Interpretation. Any ambiguity in this Schedule shall be resolved in favor of a meaning that permits County to comply with the Privacy Rule.

e. Reservation of Right to Monitor Activities. County reserves the right to monitor the security policies and procedures of Contractor

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Attachment IPIntellectual Property Rights

1. The County of San Mateo (“County”), shall and does own all titles, rights and interests in all Work Products created by Contractor and its subcontractors (collectively “Vendors”) for the County under this Agreement. Contractor may not sell, transfer, or permit the use of any Work Products without the express written consent of the County.

2. “Work Products” are defined as all materials, tangible or not, created in whatever medium pursuant to this Agreement, including without limitation publications, promotional or educational materials, reports, manuals, specifications, drawings and sketches, computer programs, software and databases, schematics, marks, logos, graphic designs, notes, matters and combinations thereof, and all forms of intellectual property.

3. Contractor shall not dispute or contest, directly or indirectly, the County’s exclusive right and title to the Work Products nor the validity of the intellectual property embodied therein. Contractor hereby assigns, and if later required by the County, shall assign to the County all titles, rights and interests in all Work Products. Contractor shall cooperate and cause subcontractors to cooperate in perfecting County’s titles, rights or interests in any Work Product, including prompt execution of documents as presented by the County.

4. To the extent any of the Work Products may be protected by U.S. Copyright laws, Parties agree that the County commissions Vendors to create the copyrightable Work Products, which are intended to be work-made-for-hire for the sole benefit of the County and the copyright of which is vested in the County.

5. In the event that the title, rights, and/or interests in any Work Products are deemed not to be “work-made-for-hire” or not owned by the County, Contractor hereby assigns and shall require all persons performing work pursuant to this Agreement, including its subcontractors, to assign to the County all titles, rights, interests, and/or copyrights in such Work Product. Should such assignment and/or transfer become necessary or if at any time the County requests cooperation of Contractor to perfect the County’s titles, rights or interests in any Work Product, Contractor agrees to promptly execute and to obtain execution of any documents (including assignments) required to perfect the titles, rights, and interests of the County in the Work Products with no additional charges to the County beyond that identified in this Agreement or subsequent change orders. The County, however, shall pay all filing fees required for the assignment, transfer, recording, and/or application.

6. Contractor agrees that before commencement of any subcontract work it will incorporate this ATTACHMENT IP to contractually bind or otherwise oblige its subcontractors and personnel performing work under this Agreement such that the County’s titles, rights, and interests in Work Products are preserved and protected as intended herein.

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Attachment F: Certification of Proposal Form

The undersigned, on behalf of the company named below, hereby represents and certifies to San Mateo County to the best of their knowledge that:

The information contained in the enclosed response is accurate and truthful.

Compliance with all applicable laws, regulations, or ordinances of applicable federal, state, and other governmental or regulatory agencies is continually maintained by the company.

Unless fully disclosed in the response, the information submitted was not prepared in conjunction or cooperation with any other company or individual.

Submitted By (Company):

Street Address:

City / State / ZIP Code:

Signature:

Printed Name:

Officer Title:

Phone Number:

FAX Number:

Email Address:

Date:

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Attachment G: Paid Jury Service OrdinanceThe following lists the text of Chapters 2.84 and 2.85 of the Ordinance Code of San Mateo County (as of March 2012), available on-line at http://library.municode.com/index.aspx?clientId=16029. Anyone responding to the Request for Proposals is advised to check on-line for updates to the Ordinance Code. It is a Contractor’s or responding party’s obligation to obtain the current version of these Ordinances.

Chapter 2.84 - CONTRACTS-EQUAL BENEFITSSections:

2.84.010 - Definitions.2.84.020 - Discrimination in the provision of benefits prohibited.2.84.030 - Application of chapter.2.84.040 - Powers and duties of the County Manager.2.84.050 - Date of application.

2.84.010 - Definitions.For the purposes of this chapter:

(a) "Contract" means a legal agreement between the County and a contractor for public works, consulting, or other services, or for purchase of supplies, material or equipment for which the consideration is in excess of $5,000.

(b) "Contractor" means a party who enters into a contract with the County.

(c) "Contract Awarding Authority" means the Board of Supervisors or the individual authorized by the Board of Supervisors to enter into contracts on behalf of the County.

(d) "Domestic partner" means any person who is registered as a domestic partner with the Secretary of State, State of California registry or the registry of the state in which the employee is a resident.

(e) "Employee benefits" means the provision of any benefit other than pension and retirement benefits provided to spouses of employees or provided to an employee on account of the employee's having a spouse, including but not limited to bereavement leave; disability, life, and other types of insurance; family medical leave; health benefits; membership or membership discounts; moving expenses; vacation; travel benefits; and any other benefits given to employees, provided that it does not include benefits to the extent that the application of the requirements of this chapter to such benefits may be preempted by federal or state law.

(Ord. 4324, 08/15/06)

2.84.020 - Discrimination in the provision of benefits prohibited.(a) No contractor on a County contract shall discriminate in the provision of employee benefits

between an employee with a domestic partner and an employee with a spouse, subject to the following conditions:

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1. In the event that the contractor's actual cost of providing a particular benefit for the domestic partner of an employee exceeds that of providing it for the spouse of an employee, or the contractor's actual cost of providing a particular benefit to the spouse of an employee exceeds that of providing it for the domestic partner of an employee, the contractor shall not be deemed to discriminate in the provision of employee benefits if the contractor conditions providing such benefit upon the employee's agreement to pay the excess costs.

2. The contractor shall not be deemed to discriminate in the provision of employee benefits if, despite taking reasonable measures to do so, the contractor is unable to extend a particular employee benefit to domestic partners, so long as the contractor provides the employee with a cash payment equal to the contractor's cost of providing the benefit to an employee's spouse.

(b) The Board of Supervisors may waive the requirements of this chapter when it determines that it is in the best interests of the County. The County Manager may waive the requirements of this chapter for contracts not needing the approval of the Board of Supervisors where waiver would be in the best interests of the County for such reasons as follows:

1. Award of a contract or amendment is necessary to respond to an emergency;

2. The contractor is a sole source;

3. No compliant contractors are capable of providing goods or services that respond to the County's requirements;

4. The requirements are inconsistent with a grant, subvention or agreement with a public agency;

5. The County is purchasing through a cooperative or joint purchasing agreement.

(c) Contractors should submit requests for waivers of the terms of this chapter to the Contract Awarding Authority for that contract, or in the case of contracts approved by the Board, the County Manager.

(d) The Contract Awarding Authority, or in the case of contracts approved by the Board, the County Manager, may reject an entity's bid or proposals, or terminate a contract, if the Contract Awarding Authority determines that the entity was set up, or is being used, for the purpose of evading the intent of this chapter.

(e) No Contract Awarding Authority shall execute a contract with a contractor unless such contractor has agreed that the contractor will not discriminate in the provision of employee benefits as provided for in this chapter.

(Ord. 4324, 08/15/06)

2.84.030 - Application of chapter.The requirements of this chapter shall only apply to those portions of a contractor's operations that occur: (a) within the County; (b) on real property outside of the County if the property is owned by the County or if the County has a right to occupy the property, and if the contractor's

ITSM Page 54 12/13/13


presence at that location is connected to a contract with the County; and (c) elsewhere in the United States where work related to a County contract is being performed. The requirements of this chapter shall not apply to subcontracts or subcontractors of any contract or contractor.

(Ord. 4324, 08/15/06)

2.84.040 - Powers and duties of the County Manager.The County Manager's office shall have the authority to:

(a) Adopt rules and regulations, in accordance with this chapter and the Ordinance Code of the County of San Mateo, establishing standards and procedures for effectively carrying out this chapter;

(b) Receive notification from employees of contractors regarding violations of this chapter;

(c) Determine and recommend to the Board of Supervisors for final decision the imposition of appropriate sanctions for violation of this chapter by contractors including, but not limited to:

1. Disqualification of the contractor from bidding on or being awarded a County contract for a period of up to 5 years,

2. Contractual remedies, including, but not limited to termination of contract, and

3. Liquidated damages in the amount of $2,500;

(d) Examine contractors' benefit programs covered by this chapter;

(e) Impose other appropriate contractual and civil remedies and sanctions for violations of this chapter;

(f) Allow for remedial action after a finding of noncompliance, as specified by rule;

(g) Perform such other duties as may be required or which are necessary to implement the purposes of this chapter.

(Ord. 4324, 08/15/06)

2.84.050 - Date of application.The provisions of this chapter shall apply to any contract awarded or amended on or after July 1, 2001, provided that if the contractor is then signatory to a collective bargaining agreement, this chapter shall only apply to any contract with that contractor which is awarded or amended after the effective date of the next collective bargaining agreement.

(Ord. 4324, 08/15/06)

Chapter 2.85 - CONTRACTOR EMPLOYEE JURY SERVICESections:

2.85.010 - Definitions.2.85.020 - Contractor jury service policy.2.85.030 - Powers and duties of the County Manager.2.85.040 - Date of application.

ITSM Page 55 12/13/13


2.85.010 - Definitions.For the purposes of this chapter:

(a) "Contract" means a legal agreement between the County and a contractor for public works, consulting, or other services, or for purchase of supplies, material or equipment.

(b) "Contractor" means a party who enters into a contract with the County for which the contractor receives consideration of $100,000 or more.

(c) "Contract Authority" means the Board of Supervisors or the head of the department or agency presenting the proposed contract to the Board of Supervisors.

(d) "Employee" means any California resident who is a full-time employee of a contractor under the laws of California.

(e) "Full time" means 40 hours or more worked per week, or a lesser number of hours if: (1) the lesser number is a recognized industry standard as determined by the County Manager, or (2) the contractor has a long standing practice that defines the lesser number of hours as full time.

(Ord. 4324, 08/15/06)

2.85.020 - Contractor jury service policy.(a) A contractor shall have and adhere to a written policy that provides that its employees shall

receive from the contractor, on an annual basis, no less than five days of regular pay for actual jury service in San Mateo County. The policy may provide that employees deposit any fees received for such jury service with the contractor or that the contractor deduct from the employees' regular pay the fees received for jury service.

(b) t the time of seeking a contract, a contractor shall certify to the County that it has and adheres to a policy consistent with this chapter or will have and adhere to such a policy prior to award of the contract.

(c) he Board of Supervisors may waive the requirements of this chapter when it determines that it is in the best interests of the County for such reasons as follows:

1. Award of a contract or amendment is necessary to respond to an emergency;

2. The contractor is a sole source;

3. No compliant contractors are capable of providing goods or services that respond to the County's requirements;

4. The requirements are inconsistent with a grant, subvention or agreement with a public agency;

5. The County is purchasing through a cooperative or joint purchasing agreement.

(d) Contractors should submit requests for waivers of the terms of this chapter to the Contract Authority or the County Manager.

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(e) The County Manager may reject a contractor's bid or proposal, or terminate a contract, if he determines that the contractor is in violation of the requirements of this chapter or was established, or is being used, for the purpose of evading the intent of this chapter.

(f) No contract shall be executed with a contractor unless such contractor is in compliance with this chapter.

(Ord. 4324, 08/15/06)

2.85.030 - Powers and duties of the County Manager.The County Manager's office shall have the authority to:

(a) Adopt rules and regulations, in accordance with this chapter and the Ordinance Code of the County of San Mateo, establishing standards and procedures for effectively carrying out this chapter;

(b) Receive notification from employees of contractors regarding violations of this chapter;

(c) Determine and recommend to the Board of Supervisors for final decision the imposition of appropriate sanctions for violation of this chapter by contractors including, but not limited to:

1. Disqualification of the contractor from bidding on or being awarded a County contract for a period of up to 5 years, and

2. Contractual remedies, including, but not limited to termination of contract.

(d) Impose other appropriate contractual sanctions for violations of this chapter;

(e) Allow for remedial action after a finding of noncompliance;

(f) Perform such other duties as may be required or which are necessary to implement the purposes of this chapter.

(Ord. 4324, 08/15/06)

2.85.040 - Date of application.The provisions of this chapter shall apply to any contract awarded or amended on or after September 1, 2005, provided that if the contractor is then signatory to a collective bargaining agreement, this chapter shall only apply to any contract with that contractor which is awarded or amended after the effective date of the next collective bargaining agreement.

(Ord. 4324, 08/15/06)

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