microsoft unified communications - overview presentation
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Unified Communications OverviewPresenter NameMicrosoft® Corp
>>
Customers Tell Us …
o Need to Simplify and Reduce the Cost of Communications
o Maintain Compliance and Prevent Information Leakage
o Need to Support Diverse Users with Diverse Needs
o Extend Existing Investments
o Communications Overload
o Globally Distributed Customers and Partners
o Maximizing Productivity and Innovation
o Attracting and Retaining Talent
IT Pains Business Pains
Highly Mobile
Diverse Users with Diverse Needs
Office Worker Task Worker
ExecutiveSales Professional
Teleworker
Always On the GoMay not have fixed desk
Multiple Projects, with Partners and Customers
Anywhere Access to Communication & Collaboration Tools
Laptop & Smart Phone
HRFinancial Analyst
Marketing
Mobile within Single Primary Location;
Usually has Dedicated Desk
Primarily within the Same Organization
Communications, Collaboration and Productivity Tools
PC or Laptop
Plant Floor WorkerRetail Sales Rep
Single Primary Work Location; No
Desk
Through Structured Tasks & Processes
Line of Business Applications, Basic
Communications Tools (e-mail, Portals)
Shared PC; LOB device
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Titles
Location
Collaboration
IT Tools
Authenticatio
n
Administratio
n
Storage
Compliance
Unified Inbox & Presence
AudioConferencin
gE-mail and
CalendaringWeb
Conferencing Telephony
VideoConferencin
g Voice MailInstant
Messaging (IM)
Communications Today
Authentication
Administration
Storage
User Experien
ce
Authenticatio
n
Administratio
n
Storage
UserExperien
ce
Authentication
Administration
Storage
User Experien
ce
Authentication
Administration
Storage
UserExperien
ceAuthenticatio
n
Administratio
n
Storage
User Experien
ce
Authenticatio
n
Administratio
n
Storage
UserExperien
ce
Authenticatio
n
Administratio
n
Storage
User Experien
ce
Telephony and
Voice Mail
InstantMessaging
E-mail andCalendarin
g
Unified Conferencin
g: Audio, Video, Web
Future of Communications
On-Premises or in the Cloud
>>
Credit Agricole
“With the pilot, we’ve saved about 200,000 Euros in a few months… We’re aiming at two or three million Euros in savings…and the return on investment is going to be in less than one year.”
Xavier Malherbet
Vice Executive ManagerCrédit Agricole S.A., Champagne Bourgogne
The Business Impact of Unified Communications
How your company can survive and thrive today
Decrease costsBy reducing travel, communications, and IT costs
Improve business outcomes
By maximizing individual productivity and fostering team collaboration
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Reduce Travel Expenses
Reduce Telephony and Audio Conferencing Charges
Lower Real Estate and Facility Costs
Lower Messaging Costs
Reduce Cost of Communications Systems
Decreasing Costs
Note: Results are based on customer evidence. Visit www.microsoft.com/uc/ and www.microsoft.com/casestudies to learn more.
>> Save
20–40%
Save
50–80%
Save
20–40%
Save
30–40%
Save
40–60%
Improve End-User and Team Productivity
Complete Projects Faster
Shorten Sales Cycle
Attract and Retain Employees
>>
Improving Business Outcomes
Resolve Customer Issues Faster
Up to 10%
Up to 20%
Up to 20%
Up to 30 min/day
Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the Total Economic Impact™ of Microsoft Unified Communications white paper issued by Forrester Research.
Varies by customer
Microsoft Unified Communications
Streamline Communications
Amplify Protection and Control
Provide a Unified and Extensible
Platform
Across Devices PC, Mobile, Web
Increase Efficiency and
Flexibility
>>
>>
>>
>>Maximize
IT Resources with S+S
Authentication
Administration
Storage
Compliance
Unified Identity, Presence, and
Inbox
On-Premises or in the Cloud
Microsoft IT Used Forrester’s Business Value Framework to Measure the Overall Impact of the UC Deployment at Microsoft
o E-mail, IM, Presence, and Conferencing: 150,000 Userso Voice: 50,000+ users o Unified Messaging: 75,000 users
Reduced Costs — annual savings of more than $212 million
Reduced audio conference costs 50% reduction ($3 million)
Reduced IT infrastructure costs $20 reduction/office move ($1.7 million)
Reduced travel costs 10% reduction in trips/employee ($93 million)
Improved Business Outcomes — ROI of 240%
Improved user productivity 28 minutes saved/day/employee ($86 million)
Shorten sales cycle 6.5% increase in proposals ($11 million)
Reduced carbon emission 100 million miles in avoided air travel (17,000 metric tons)
Microsoft Internal Deployment
>>
As of February 2010 | http://technet.microsoft.com/en-us/library/cc982178.aspx
Streamline Communications
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Click to Communicate from Office Applications
Enable “Anywhere Access” Communications
Bringing Conferencing to Everyone
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Case Study: Royal Dutch Shell
“Certainly we realized cost savings, but the ultimate value is greater flexibility for our user community with the improved working environment.”
Johan Krebbers
Group IT Architect, Royal Dutch Shell
Click to Communicate from OfficeView presence within Microsoft Outlook®
Escalate to voice and video chatReply to e-mail with IMShare your desktop with a single click
Enable Anywhere AccessAccess messages through your PC, mobile device, or the WebConnect in real time across devices from a familiar
interface
PC WebMobile
Bringing Conferencing to Everyone
“R2”
Office Communicator 2007 and webcam
Existing conferencing room with audio/video (A/V) capability
Whatever You Choose Wherever You Are As Much As You Like
Telepresence and room systems
Inside your organization
Outside the firewall
Web Conferencing
Audio Conferencing
Customers/partners
Mobile workforce
Video Conferencing• Tele-presence systems
• Extending A/V-enabled rooms
• Desktop with webcam
Remote workers
Amplify Protection and Control
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Achieve and Maintain Compliance
Safeguard Sensitive Information
Reduce the Risk of Malware and Spam
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BGC Partners
…“from a compliance standpoint, it allows Us to keep track of messages a lot easier, there is not 50 or 60 different places we have to do search”…
Hansram Ramrup
VU.S. Wintel Manager, BGC
oSearch Across Multiple Mailboxes
oDelegate Access for Legal Compliance
oReport on e-mail as Part of the Audit Procedure
o Set Automated Policies for Moving, Deleting, or Holding Messages
o Reduce the IT Burden of .PST Files with an Integrated Personal Archive
Discover Data
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Preserve Data
Achieve and Maintain Compliance
o Apply Information Rights Management with Transport and Outlook rules
o Extend Access Rights to Outlook, Outlook Web Access, and Microsoft Windows Mobile®
o Guide Users with Automatic Alerts Before Sending with MailTips
o Set Up Delivery Conditions, Actions, and Exceptions with Transport Rules
Apply Rights Control to Messages
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Control the Distribution of Information
Safeguard Sensitive Information
On-Premises SoftwareHosted Service
Internet SMTP
Reduce the Risk of Malware and Spam
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o Antivirus and Anti-spam Protection Via On-Premises or Hosted Service
o Set Policies for Filtering and Monitoring e-mail, Voicemail, and IM
o Protect Inbound and Outbound Messages, Including Public IM
Efficient, Flexible, and Reliable
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Simplify Management and Improve Administrator Productivity
Provide Professional-Grade Reliability, Availability and Scalability
Maximize IT Resources with Software-plus-Services
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Subaru Canada
“Now, thanks to reductions in disk utilization in Exchange Server 2010, we have a wider array of storage options and don’t necessarily have to purchase a bigger storage area network.”
John Hamin
Network AdministratorSubaru Canada
o Self-service Options for Messaging, Telephony, and Conferencing
o Role-Based Access to Information
o Inform Users Before they Make Mistakes
o Single Management Tool
o Provision Users with Single User Identity
o Single Directory
Empowered Users
>>
Unified Administration
Simplify Management and Improve Administrator Productivity
Exchange Server
Recover quickly from disk and database failures
Exchange Server
Exchange Server
Replicate databases to remote data center
San Jose New York
Provide Professional Grade Reliability, Availability and Scalability
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o Provide Full Redundancy Using as Few as Two Serverso Reduce Backup Frequency with Database Replicaso Choose from Flexible Storage Options to Fit Your
Business and Budget
DB3
DB1
DB2
DB3
DB1
DB2
DB3
DB1
DB2
Cloud ServicesOn-Premises
Maximize IT Resources with Software-plus-Services
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Control and Ownership Customization
Highly Available Data Centers Simplified Management
Interoperable and Extensible Platform
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Integrate and Extend Existing Investments
Extend Communications Into Business Processes
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Case Study: Schlumberger
“We've had this vision of collaboration for 10 years but it's only now with…Microsoft Office Communicator infrastructure that we've been able to envision a real product built around this technology.”
Eric Schoen
Chief Software Architect, Schlumberger
o Interoperable With Room-Based Conferencing
o Reduced Costs Using Session Initiation Protocol (SIP) Trunking
o Single User Identity Through a Single Directory
o Click to Communicate from Familiar Microsoft Office and SharePoint Applications
Third-Party Vendor Technology
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Microsoft Investments
Integrate and Extend Existing Investments
Office Communicatio
ns Server
Exchange Server
Active Directory
Extend to Business ProcessesIntegrate Presence with Line-Of-Business Applications
Microsoft Is in the Leaders Quadrant
The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft.
SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”
Gartner Magic Quadrant for Unified Communications, 2009
Right Tools for the Right Users
Highly Mobile Office Worker Task Worker
Rich Client Experience Across PC, Web, and
Mobile Phone
Anywhere access to:E-mail/Calendar
Presence/IMTelephony Voicemail
Unified Conferencing Document Workspaces
Microsoft Office
LaptopMobile Phone
Rich Experience Across PC and Web
E-mail/CalendarPresence/IMTelephony Voicemail
Unified Conferencing Document Workspaces
Microsoft Office
Desktop Computer
Rich Web Client Access to Messaging and
Collaboration
E-mail/Calendar Document
Workspaces
Shared PC, Kiosk, or Handheld Device
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Experience
Workloads
Devices
>> 20102009
• Increased geographical availability
• Upgrade to 2010 Wave (details under NDA)
Microsoft UC RoadmapFrequent Releases Add Value to Software Assurance
Three Phases to Rolling Out UC
1 2 3
• Deploy Unified Conferencing
• Consolidate Voicemail and Third-Party Solutions
• Deploy Enterprise Voice
• Get Current on e-mail
• Deploy Presence and Instant Messaging
• Enable Deskless Workers
Getting Started
Measure the Cost Savings and Productivity Gains of Implementing Microsoft UC for Your Organization
On-Premises or in the Cloud
>> Sign Up for a Business Value
Assessment
Get Started with Microsoft UC Technologies
http://www.microsoft.com/uc/trials.mspx
© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after
the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Appendix Slides
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Case Study: Sprint
“When Microsoft Office Communications Server 2007 is fully deployed, the company expects to save $6 million per year in local carrier charges alone.”
Joe Hamblin
Manager of Unified Communications for Client ServicesSprint Nextel
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Case Study: Intel
“As we scale out the deployment, we expect to save 20 percent or more from our audio conferencing expense. When you conduct a million minutes a day, that is significant.”
Donald Clark
Technical Services ManagerIntel
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Case Study: Dassault Aviation
“With presence awareness, we’re more likely to contact the right person immediately, saving time.”
Matthieu Willm
IT Project Team LeaderDassault Aviation
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Case Study: Siemens
“A $3,500 per month communications cost went down to $650 per month,” says Minnick. “On average, we expect conferencing costs could decrease by 50 percent.”
John Minnick
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Case Study: British Telecom
“From a business perspective, this product reduces the amount of money spent on audio and video conferencing charges, and it also makes video conferencing more accessible for a broader user base in the organization,”
Mark Summerson
Head of SalesBritish Telecom Global Services
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Case Study: Volvo
“Air travel alone calculations indicate that more than 900 metric tons of CO2 are saved every month. Users who are able to avoid driving to meetings deliver additional environmental benefits.”
Niklas Gustavsson
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Case Study: St. Luke’s Children’s Hospital
Customer Business Challenge
Solution Customer Results/Benefits
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Case Study: GlaxoSmithKline leads the way with Microsoft Online Services
“Moving to Online Services will enable us to reduce our IT operational costs by roughly 30 percent of what we’re currently spending. The ability to introduce a variable cost subscription model for these collaborative technologies allows us to more rapidly scale or divest our investment as necessary.”Alastair Robertson, Vice President of Information Workplace GlaxoSmithKline
o Reduce operational costs
o Drive innovation
o Improve collaboration
o Simplify user experience
o Deployed Microsoft Business Productivity Online Suite—including Microsoft Exchange Online, SharePoint Online, Office Communications Online, Live Meeting, and Deskless Worker Suite
o Improve collaboration with partners to improve effectiveness in growing markets
o Move away from customized solutions
o Lower the cost of operations and investments
Customer Business Challenge
Solution Customer Results/Benefits
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Case Study: Ingersoll Rand increases business agility with Microsoft Online
Services
“Microsoft lowered our cost of ownership by deploying standardized desktop infrastructure for 19,000 people, and provided us with a cost-effective and efficient productivity system.”John Kalka, Vice President, Deployment, Office of the CIO Ingersoll Rand
o Lower operating costs
o Automated software updates
o Strategic IT focus
o Global messaging and collaboration platform
o Improved infrastructure and optimized IT platform through leveraging Microsoft Exchange Online
o Infrastructure was not addressing the company’s needs
o Acquiring companies required consistent, adaptable workflows that could quickly move products to market
Customer Business Challenge
Solution Customer Results/Benefits
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Case Study: City government uses online services for messaging, saves 40 percent
annually
“With Microsoft Online Services, we can achieve that goal of doing more with less. The suite reduces IT costs while delivering more services than we could provide on our own. It’s a win all the way around.” Gordon Peterson, Director of Information TechnologyCity of Carlsbad
o Increased budgeting flexibility
o Reduced costs
o Accelerated deployment
o Improved productivity
o Avoided any on-premises investments after choosing the Microsoft Business Productivity Online Standard Suite
o Needed to update or replace an aging messaging solution
o Employees required improved collaboration
o Constrained by a limited IT budget
Customer Business Challenge
Solution Customer Results/Benefits
>>
o Cut costs to build a Lean Enterprise
o Saved $200,000 in hardware
o Saved $100,000 on archiving expenses
o Empowered employees to drive productivity
o Built business agility
o Chose Microsoft Business Productivity Online Standard Suite
o Deployed Microsoft Business Productivity Online Deskless Worker Suite, which includes Exchange Online Deskless Worker
o Upgrade e-mail and collaboration services to boost employee productivity
o Accomplish the upgrade cost effectively to meet Lean Enterprise initiatives
o Simplify corporate acquisition process
Case Study: Manufacturer saves $300,000 by moving to scalable, hosted online
services
“With Microsoft Online Services, we can cut our data center costs and gain rock-solid disaster recovery, security, and server management services. Now we can focus on our people and not our technology.”Craig Hergenroether, Chief Information OfficerBarry-Wehmiller Companies
Customer Business Challenge
Solution Customer Results/Benefits
>>
o Reduced overall costs by 20 percent
o Saved $35,000 in annual “push” e-mail costs
o Improved productivity
o Increased e-mail, IM usage by 50 percent
o Simplified IT management
o Chose Microsoft Business Productivity Online Standard Suite for employees
o Deployed Microsoft Business Productivity Online Deskless Worker Suite for Swedish Red Cross volunteers
o Replace Lotus Notes e-mail service used by staff
o Find a cost-effective, user-friendly e-mail and collaboration solution for staff and volunteers
o Increase productivity
o Simplify IT management
Case Study: Humanitarian group expects to save 20 percent in overall costs with hosted
services
“Our staff and volunteers are using Microsoft Online Services to increase the efficacy of our humanitarian projects through reliable communications that build cohesive, productive field operations.”Joakim Pettersson-Winter, Chief Technology OfficerSwedish Red Cross
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Total Economic Impact of UC
The Forrester study shows more than 500 percent ROI for a 4,000-employee organization over a 3-year period
Benefit ResultPayback Period 2 months
Improved Productivity 13 min saved/day/employee ($20 million)
Saved Travel Costs 23% reduction ($15 million)
Reduced Time to Complete Projects
10% reduction ($15 million)
Shortened Sales Cycle 20% time saved ($5 million)
Reduced Dial-in Conferencing 50% reduction ($0.6 million)
Reduced Telephony Charges 40% reduction ($1.2 million)
Source: Forrester, 2007
>>
Reducing Costs with UCSavings Category Microsoft UC Focus Savings Potential
Reduce Out-of-Pocket Expenses
Reduce Travel Expenses Unified Conferencing $913/Employee/YearReduce Conferencing Service Costs Unified Conferencing $1,000/Employee/Year
Reduce Telephone and Cell Phone BillsUC Desktop and Mobile Devices
$744/Employee/Year
Reduce Facility Costs Flex Work, Anywhere Access $6,000/Employee/Year
Optimize Communications Infrastructure
Consolidate Communication Systems UC and System Consolidation $400/Employee/Year
Consolidate Messaging/Fax Systems Exchange 2007 Capabilities $300/Employee/Year
Consolidate Application Packages Consolidated UC Solutions $100/Employee/YearOptimize Software Licensing E-CAL Suite Pricing $120/Employee/Year
Optimize Human Capital
Improve Staff Efficiency UC Productivity Gains $2,000/Employee/YearStreamline Workgroup Projects UC Collaboration Tools $17,500/Project HC/Year
Simplify Governance and Compliance UC Enhancements and Tools $92/Employee/Year
Microsoft’s UC Solution Can Allow Organizations to Save Over $11,669/Employee/Year
Source: UniComm Consulting, March 2009
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>>
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“This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations.”
Achieving Cost and Resource Savings with UC—UniComm
“Enterprises looking into UC…should understand the Microsoft portfolio because it represents a new paradigm for communication by a market leader.”
Unified Communications Magic Quadrat 2008—Gartner
“Investment in unified communications can often be justified solely on the reduction of telecommunication and travel expenses…. However, an order of magnitude more value comes not just from the unification of communication mediums but also from the integration of information from enterprise applications.”
Accelerating Decisions While Lowering Costs—IDC
Gartner Magic Quadrant for Enterprise Wireless E-Mail Software Market
The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft.