USAGE

Microsoft Teams in the Real World

Tom Arbuthnot

Modality Systems

Agenda

• What is Microsoft Teams, without the marketing buzzwords

• Microsoft Teams Today and Tomorrow – What you need to know

• What’s happening to Skype for Business?

• Migration paths from Skype for Business to Microsoft Teams

• Tips from real world customer experiences with Microsoft Teams

Tom ArbuthnotModality Systems

Microsoft Certified Master

/ MVP

SpeakingBlog

Podcast

Microsoft Collaboration

SolutionsArchitect

SNMP

What is Microsoft Teams, without the marketing buzzwords

Microsoft Teams, the hub for teamwork in Office 365

Chat, calls & meetings for today’s teams

Integrated Office 365 apps

Customizable and extensible

Enterprise security, compliance & manageability

What is it really? 5 Features in Microsoft Teams

Team Collab

Workspaces

Channel Group

Chat, Tabs/Apps,

Files, Bots

Online

Meetings

Voice (VoIP

and PSTN), Video,

Desktop sharing,

schedule and

ad-hoc

COMMUNICATIONS

VoIP/Video Calls

User to User,

voice but no

phone number

Phone Calls

A real phone

number, real IP

phone, voicemail,

auto attendants

Private Chat

2 or more people,

ad-hoc, private,

async

1 2 3 4 5

Real World Experience

Microsoft Teams Today (May 2019):

• Included in every Office 365 Enterprise Plan

• PC and Mac, Web and mobile clients

• Collaboration

• Well Suited today for it’s primary use case “project based collaboration” and Knowledge workers.

• This is the majority of use today

• Meetings

• WebRTC, great mobile experience, PSTN dial in/out (Microsoft only) and cloud recording

• Certified Microsoft Teams rooms from Logitech, Crestron, Polycom, Lenovo, hp and Yealink

• Video interop with standards based systems (Poly, Pexip, BlueJeans)

Microsoft Teams Today (May 2019):

• Telephony

• Calling Plans from Microsoft 10 countries. Last new one Canada May 2018

• Direct Routing – bring your own SBC and carrier, or contract directly with a carrier

• You can now bring your own numbers for Cloud Auto Attendants and Call Queues (but note new licence requirement)

• IP Phones

• 3PIP/SfB phones via Microsoft cloud gateway

• Native Microsoft Teams phones from AudioCodes, Crestron, Yealink. Poly later in year

• Not well suited to contact centre, advanced voice scenarios (line keys, recording)

• Core functionality is there, but its still Collab with Telephony

Tomorrow - Roadmap Highlights

• Capture Analogue Whiteboard Content with a simple webcam

• Microsoft Teams Rooms support for touch screens (Avcor)

• Video Call backgrounds

• 9 People on Active Video Gallery and Full Screen Video Pinning

• Information barriers (ethical walls)

• Private channels

• Better federation experience

• Video Phones coming from Poly, Crestron and Yealink

• Audio Video support on VDI from Citrix

• Music on hold

Copyright Modality Systems 2015

What is happening with Skype for Business?

What’s happening with Skype for Business?

• Microsoft publicly positioned Microsoft Teams as the future single client/experience for Office 365

• From Oct. 1st 2018, new 500 seats or less Office 365 customers will be Microsoft Teams and will

have no Skype for Business Online.

• SfB Online has no End of Life date there is no forced move. Automatic upgrades are happening.

Customers have full admin control over this process

• SfB Server 2019 was released October 2018. Very limited new functionality (Cloud voicemail, cloud

analytics, easier to move users to Teams)

• Skype for Business Server 2015 Mainstream Support ends 2020, SfBS 2019 Mainstream Support

ends 2023, both extended support until 2025

Moving from Skype for Business to Microsoft Teams

The 5 “User Modes”

I Want Some of Teams, Choose Your Features:

Teams Collaboration

Teams Collaboration with Meetings

4

5

I Only Want a Single Client SfB or Teams:

SfB Only (Teams turned completely off)

Teams Only (SfB in meeting join only mode)

2

3

Side by Side

1 Islands

Know Where You Are Coming From

• In all scenarios Teams adds new collaboration abilities that need change management and adoption

SfB for Instant

Messaging

SfB for IM

and Meetings

SfB for IM,

Meetings and Voice

Islands - Full Side by Side (with feature overlap)

• Enable Teams with broadest possible functionality

• Allow users to experience benefits of Teams and experience Teams capabilities soonest

• Each service operates independently, without interoperability

• All users must run both Skype for Business and Teams clients at all times until they

become Teams Only

+

Phased Upgrade (no overlap)

• Starting point: user is in Skype for Business with UC functionality

• Introduce Teams to the user, without UC functionality

• All calls & chat continue to land in and originate from Skype for Business

• User can explore net new functionality of Teams (Channels, notifications, files, apps…)

• Switch UC functionality over to Teams

• Non-upgraded users and upgraded users rely on interop to communicate

For on-prem & hybrid orgs, or organizations that want to minimize multiple communication apps

+

Meetings First

+

• Start state: user only has SfB with UC functionality

• Introduce Teams to the user, without UC functionality (as previously described)

• Adopt Teams Meetings First: switch Meetings scheduling functionality from Skype for Business to Teams

• Up to this point, all calls and chats initiate from and land in Skype for Business, no need for interop yet

• At some point in the future, upgrade fully to Teams-Only Teams

• Chat & Calling between Upgraded (Teams-Only) users and all other users relies on interop

For on-prem & hybrid orgs that will move to Meetings First before going to Teams Only

+

Meetings First Experience

Initiative to move meetings workload to Teams first

Keep running Skype for

Business Server for chat

and calling

• Address meetings first,

Enterprise Voice and

Chat next

• Simplified, streamlined

meetings-centric Teams

experience

Meet in Teams

• Provide best, richest,

complete meetings

experience

• Include meeting rooms,

devices, services (Cloud

Video Interoperability)

Skype & Teams Co-Exist

• Your Teams and Skype for

Business clients play nice

with each other

• Your Skype for Business

meetings are now Teams

meetings

• Full IT story –

provisioning, reporting

Interop:

How do Teams

and SfB users

talk to each

other during

upgrade?

You must be SfB Online or setup for Hybrid (interop is routing via SFBO)

You get basic P2P (user to user) chat, voice and video calling (no emojis)

To do multiparty (more than 2 people) Chat/Call/Video/Conference, it must be on

either Microsoft Teams or SfB

If a SfB mode user, you can join using Teams on mobile, desktop client or via Web

Browser (no plugin)

If a Teams Mode user, you can join using the SfB client in meeting only mode,

or via the SfB Web client (plugin)

In an Escalation scenario, whoever initiates the conference will dictate the platform

Copyright Modality Systems 2015

What is next for your organisation?

What’s next for your business?

• This really is cultural change for users, not just replacing phones and conferencing

• This is a technical change, you may be moving form relatively static internal servers to a cloud service, new operating model

• This is a commercial change, new service and billing models, change in TCO model

• If you have never has SfB, “Teams Only” mode from day one is great

• If you have SfB, consider the right “user mode”/path for your business

• There is value in Collab Only, Meetings First or Islands for the right use case

• Business Requirements First

Thanks for Listening - Resources to Learn More

https://aka.ms/SuccessWithTeams

Your hub for all things Microsoft Teams including vision,

practical onboarding guidance, success stories, and support.

https://FastTrack.microsoft.com

Assistance for customers to realize their vision with

Microsoft cloud services

Blog: TomTalks.Blog

Podcast: Tom.qa/Podcast