Windows VistaCustomer Solution Case Study

Technology Services Provider Improves Efficiency and Productivity

OverviewCountry or region: India Industry: Information technology

Customer ProfileSatyam Computer Services Ltd. is a leading global consulting and IT services company that provides end-to-end IT-enabled business solutions customized for a range of key verticals and horizontals. Satyam’s Infrastructure Management Services (Satyam IMS) Group provides internal management for Satyam and management services to enterprises across the globe.

Business SituationSatyam wanted to completely automate its operating system deployment for the centrally managed environment. It also wanted to reduce the cost and complexity of deploying, managing, and supporting company desktops and laptops.

SolutionSatyam migrated to the Windows Vista® operating system using Microsoft® technologies such as Microsoft Systems Management Server 2003, Business Desktop Deployment, and Windows® Deployment Services.

Benefits

“By migrating to Windows Vista, Satyam has seen a significant reduction in IT management costs and the number of helpdesk calls from end users.”Nick Sharma, Senior Vice President, Infrastructure Management Services, Satyam Computer Services Ltd.Satyam Computer Services Ltd. (Satyam) wanted a solution that would keep conflicts and system disruptions in check, minimize user downtime and inconvenience, and avoid exposure to security threats. The company decided to migrate to the Windows Vista® operating system by using deployment tools such as Windows® Deployment Services and Microsoft® Systems Management Server 2003. The deployment has helped the organization reduce internal IT management costs and the number of helpdesk calls while enhancing end-user security and productivity. Now, Satyam can add thousands more mobile devices to its network safely.

SituationSatyam is a leading player in information technology services, delivering a complete suite of solutions that range from strategy consulting to designing solutions. Satyam’s delivery network spans 55 countries, across six continents. Nearly 50,000 dedicated and highly skilled IT professionals work in development centers in India, United States, United Kingdom, United Arab Emirates, Canada, Hungary, Singapore, Malaysia, China, Japan, Egypt, Brazil, and Australia, and serve more than 558 global companies, including more than 163 Fortune 500 corporations.

In Satyam, over 50,000 employees are working throughout the globe on different technologies. The company was using the Windows® 2000 Server with Service Pack (SP) 4 operating system and Windows XP SP2. The company uses different applications that include both Microsoft® and non-Microsoft applications. Satyam uses

non-Microsoft management software to push applications to clients and to manage desktops and laptops.

Satyam wanted to increases desktop and laptop security and reduce the IT support users required. Therefore, Satyam decided to migrate to a new operating system.

SolutionSatyam decided to migrate to the Windows Vista® operating system. “We chose to upgrade to the Windows Vista operating system because it makes it easy to find, organize, and share information,” says Srinivasu C, Global Head of Internal Infrastructure Management for Satyam. “It will also support our business as it grows, with simple tools to add new PCs and lay the foundation for next-generation technology.”

Post-evaluation, the key reasons for upgrading to Windows Vista were these:

It would help increase user productivity by making it easier to find and use information.

It would help Satyam to create a better connected, more collaborative, and more secure mobile work force.

It would help protect user data and secure the IT environment, and make it easier to achieve compliance with regulations and policies.

It would reduce the cost and complexity of deploying, managing,

Windows Vista Migration HighlightsImaging, image hardening, and adding 20 applications to image

6 hours

Creating base Windows Vista image without applications and drivers

3 hours

Image deployment and user state restoration with 1 GB of data

2.5 hours per PC

Setting up the infrastructure for migration 8 hours30 applications were tested for compatibility, and two applications were remediated as part of this compatibility testing

16 hours

Pilot testing of the customized operating system image on five desktops

1.5 hours

Number of machines targeted in the single shot 60 Building the lab for application compatibility testing 2 hours

"Using Windows Vista, we’ll be able to shift more professionals to portable computers, knowing that they can safely access the information they need from wherever they are."Nick Sharma, Senior Vice President,

and supporting Satyam’s desktops and laptops.

To help successfully upgrade to the new Windows Vista operating system, the internal management division of Satyam’s Infrastructure Management Services (Satyam IMS) Group teamed with Microsoft to assist various departments to plan the migration, deployment, and ongoing management of its desktops and laptop environment. Satyam, a Microsoft Gold Certified partner, used schedules, project plans, business cases, and an effectual process methodology to deploy Windows Vista. The significant Microsoft technologies used to deploy Windows Vista were Business Desktop Deployment 2007, Windows Deployment Services, and Microsoft Systems Management Server 2003.

Satyam’s IMS Group provided end-to-end solutions such as migrating the client desktops and laptops, preserving the user state, and deploying the operating system with applications. For the migration, Satyam used three methods of deployment:

Zero-touch installation, a completely automated deployment scheduled through Microsoft Systems Management Server 2003.

Windows Deployment Services, a deployment completely dedicated for bare metal scenarios (no operating system).

Lite-touch installation, a semi-automated solution wherein the deployment process needs to be initiated and the rest happens automatically.

This initiative was successful in productively managing migration and optimizing the Windows Vista deployment. Satyam rolled out 2,320 systems in 13 working days with an image size of 15 GB, including 20 applications as part of the image.

“Microsoft created the Application Compatibility Factory (ACF) solution to connect enterprise customers to partners that have established application compatibility and remediation services, and Satyam Infrastructure Management Services is one of the only six Microsoft partners in the world to offer it to customers,” said Brad Brooks, Corporate Vice President, Online Services and Windows Business Group, Microsoft. “Satyam has also deployed Windows Vista across their own organization, further evidence of their commitment to the Windows Vista platform.”Satyam’s experience in migrating its internal users, coupled with the fact that it is engaged in dozens of active ACF projects, make Satyam IMS a perfect partner for Windows Vista deployment.

BenefitsThe implementation of Windows Vista has helped the company to achieve several critical business goals.

“Microsoft created the Application Compatibility Factory solution to connect enterprise customers to partners that have established application compatibility and remediation services, and Satyam Infrastructure Management Services is one of the first Microsoft partners in the world to offer it to

Lower IT Management Costs“We expect Windows Vista zero-touch deployment and automated management features to reduce our IT costs significantly,” Sharma estimates. “By migrating to Windows Vista, Satyam has seen a significant reduction in IT management costs and the number of helpdesk calls from end users.”

Improved Employee ProductivityThe powerful and integrated search capabilities in the Windows Vista operating system save users time by helping them find just about anything on their PCs quickly. “The enhanced desktop search capabilities in the Windows Vista operating system are making dramatic improvements in the way our employees find and use information,” Sharma says.

Superior Mobility with Enhanced SecurityWindows Vista security features will help Satyam shift thousands more users to portable computers, knowing that the data on those systems has enhanced protection. “Using key Windows Vista security features like Windows BitLocker Drive Encryption, Network Access Protection and enhanced wireless security, we will be able to shift more workers to portable computers, knowing that they can safely access the information they need from wherever they are,” Sharma says.

Enhanced New User InterfaceWindows Aero™ user interface provides better stability, improved user experience, richer visualization, and easier navigation. It offers a premium user experience that makes it easier to visualize and work with information and offers a smoother, more stable desktop experience. The “glass” effect allows the users to more easily focus on the content of a window, while providing better context for the surrounding elements on the desktop.

Windows VistaWindows Vista can help your organization use information technology to gain a competitive advantage in today’s new world of work. Your people will be able to find and use information more effectively. You will be able to support your mobile work force with better access to shared data and collaboration tools. And your IT staff will have better tools and technologies to enhance corporate IT security, data protection, and more efficient deployment and management.

For more information about Windows Vista, go to:www.microsoft.com/windowsvista

To help make migrating to Windows Vista easier, Microsoft has created the Application Compatibility Factory

For More InformationFor more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com

For more information about Satyam products and services, call the Satyam Sales Information Centre at (800) 426-9400 or visit the Web site at: www.satyam.com

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Document published August 2008

Software and Services Microsoft Server Product Portfolio

− Windows 2000 Server SP4 − Microsoft Systems Management

Server 2003 SP2 Windows Vista

Technologies− Microsoft .NET Framework 2.0− Business Desktop Deployment

2007 − Windows Deployment Services

Hardware 3 GHz processor, 1 GB of RAM, 512

KB cache, 80 GB hard disk

(ACF) that connects its enterprise customers with selected partners that deliver high volume, low cost application compatibility and remediation services.

For more information about Application Compatibility Factory, go to:technet.microsoft.com/en-us/windowsvista/bb510132.aspx