Quality management at

Submitted by:Name: Anu RaniRoll no: 801331003ME (SE)CSE DEPARTMENT

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Contents What is quality?

About Microsoft corporation.

Products by Microsoft.

Standards and procedures

ISO 9001:2008

Window azure and office 365

ISO 27001:2005

CMM/CMMI

Software development process

Market place of window azure

Other products

Future series of windows

References

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What is Quality? The totality of features and

characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

American Society for Quality.

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Quality Cont.

Fitness forConsumer Use

Fitness forConsumer Use

Producer’s PerspectiveProducer’s Perspective Consumer’s PerspectiveConsumer’s Perspective

Quality of ConformanceQuality of Conformance

• Conformance to specifications• Cost

Quality of DesignQuality of Design

• Quality characteristics• Price

• Quality characteristics• Price

MarketingMarketingProductionProduction

Meaning of Quality Meaning of Quality

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Microsoft Corporation Computer software company

Microsoft Corporation is an American multinational corporation headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers and services.

Founded: April 4, 1975Founders : Bill Gates, Paul Allen

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Microsoft known for Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite and Internet Explorer web browser.

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Ref:http://microsoft-news.com/windows-8-overtakes-all-versions-of-mac-os-x-combined-in-term

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Standards and Procedures Certifications

• Microsoft obtained ISO 9001:2008 Certification.• Windows Azure and Office 365 obtained ISO 27001:2005 certification On

November 29, 2011.

CMM level• CMM5 & CMMI

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Why do we need Standards?Enhanced customer satisfactionIncreased market shareImproving performance

Cost savingsEnvironmental benefitsEncouraging innovation

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ISO 9001:2008

ISO 9001:2008 Quality Management System international certification enables company to demonstrate its commitment to quality and customer satisfaction, as well as continuously improving your company’s operations.

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Windows Azure and Office 365 Window Azure has been defined as a cloud operating system.Windows Azure in itself has four main constituents: Compute (includes Web and Worker roles) Storage (includes Blobs, Queues, and Tables) SQL DB Virtual Machine (includes the VM role) Virtual Network (includes Traffic Manager and Connect)

Office 365 is a subscription-based online office and software plus services suite which offers access to various services and software built around the Microsoft Office platform.

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ISO 27001:2005 ISO 27001 is an internationally recognized standard that certifies cloud data

is secure. It defines a systematic approach to managing information security risk. Information security management gives organization the freedom to grow,

innovate and broaden customer-base in the knowledge that all confidential information will remain secure.

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CMM 5

REF: http://en.wikipedia.org/wiki/Capability_Maturity_Model_Integration

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CMMI(Capability Maturity Model Integration)

Software Engineering Institute "CMMI: Guidelines for Process Integration and Product Improvement." CMMI is comprised of a set of “Process Areas.” Each Process Area is intended be adapted to the culture and behaviors of your own company. It is a book of WHATS not a book of HOWS. Defines what behaviors need to be defined.

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Software Development Process followed

The Microsoft Development ProcessOrigin of a MS Product

The Product Team

Designing the Product

Scheduling the Product

Implementing the Product

Testing the Product

Shipping the Product

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Marketplace of window azure after Certification

Ref: blogs.technet.com

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Market Comparison

REF :http://www.theregister.co.uk/2012/07/20/azure_four_trillion/

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Average availability response time.

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Why window azure?Web hosting service only exist in azure, we can host asp.net website.

Paid security features such as backup storage that only has a option in azure.

Azure has a free data protection feature ,free technical support and above all windows give website hosting features.

It can also be integrated with developer tools like Visual Studio, support for any .NET languages.

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Latest Employees Statistics

Ref: www.microsoft.com/en-us/news/inside_ms.aspx#RevenueHeadcount

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Antivirus: Microsoft security essential

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Ref: www.microsoft.com/en-us/news/inside_ms.aspx#RevenueHeadcount

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Future series

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Refereneceshttp://microsoft-news.com/windows-8-overtakes-all-versions-of-mac-os-x-combined-in-term

www.microsoft.com/en-us/news/inside_ms.aspx#RevenueHeadcount

blogs.technet.com

http://en.wikipedia.org/wiki/Microsoft

http://msdn.microsoft.com/en-us/library/bb509336%28v=vs.80%29.aspx

http://www.cs.duke.edu/courses/fall98/cps108/slides/MSdev.pdf

http://msdn.microsoft.com/en-us/library/ee461556.aspx

http://www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm

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