micros-retail
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MICROS-RetailOverview
A Division of MICROS Systems, Inc.
Strength, Reach, Extension
o World Leader – Hospitality, Restaurant, & Retail.o 4,200 + Employeeso 45 Global Officeso Installations in 130 + Countries
o Financially Healthy 30 + Yearso FY2009 Annual Revenue $911.84Mo Stable Growth Record
o Industry Recognitiono FORBES – ‘Best Small Companies’o BUSINESS 2.0 – ‘Fastest Growing
Tech Companies’o BUSINESS WEEK – ‘Hot 100 Growth
Companies’
Revenue ($ Millions)
A Division of MICROS Systems, Inc.
Hospitality
A Division of MICROS Systems, Inc.
Restaurant
A Division of MICROS Systems, Inc.
Retail
A Division of MICROS Systems, Inc.
Retail
A Division of MICROS Systems, Inc.
Who Is MICROS-Retail?
Delivering the Customer Experience
A single source provider of best in class retail solutions enabling merchants to efficiently deliver on the complete customer experience.
In-store
Phone
Online
Catalog
Direct Mail
E-Commerce
Call Center
Point-of-Sale
A Division of MICROS Systems, Inc.
Retail POSStore Manager
Retail POSStore Manager
ON-LINE
Item Manager
Item Manager
eGift CardSVC
eGift CardSVC
Order Management, Order Fulfillment, Inventory Control, Customer ServiceOrder Management, Order Fulfillment, Inventory Control, Customer Service
eCommercePlatform
eCommercePlatform
Order APIs
Order APIs
Contact Center
Contact Center
Drop Ship Management, 3rd Party Fulfillment Drop Ship Management, 3rd Party Fulfillment
Retail Order Broker
Retail Order Broker
DataAnalysis
DataAnalysis
IntegrateTool
IntegrateTool
PHONE 3rd PARTY
eCommerce Platform
eCommerce Platform
A Division of MICROS Systems, Inc.
Sales AuditSales Audit
MerchandisingMerchandising
$ STORE
CORPORATE
Point of SalePoint of Sale
Loss Prevention and Store AnalyticsLoss Prevention and Store Analytics
CRM/Gift Card/LoyaltyCRM/Gift Card/Loyalty
Point of SalePoint of Sale Point of Sale + MerchandisingPoint of Sale + Merchandising
Point of SalePoint of Sale
Package
A Division of MICROS Systems, Inc.
Our Strengths
o Recognized Leader in Retailo 2006-2008 RIS News Top 5 Retail
Solution Providero Proven and Repeated Customer Successo Standardized Technology Architectureo Product Functionality and Scalabilityo Service and Delivery Flexibilityo Domain Expertise
o Order Management o E-Commerceo POSo Loss Preventiono CRM
A Division of MICROS Systems, Inc.
What it means to be a MICROS-Retail Customer
o Trusted Partnershipo Corporate Commitment to Honest
Disclosure: Costs, Risks, Challenges and Opportunities
o Cooperative Software Developmento Commitment to Long Term Relationships
o Unmatched Client Serviceso Executive Visits, Roundtables and
Networking Eventso User Conferences, Info-Share Exchangeso Client Satisfaction and Results
A Division of MICROS Systems, Inc.
Our People
o Best Practiceo Gift Card/CRM Outsourcing and Hostingo Research and Developmento Custom Programmingo Implementation Serviceso Hardware Depot Serviceo Help Desk/Call Centero Trainingo Stagingo Hardware Saleso Managed Serviceso eCommerce Strategy & Business Planningo eCommerce Supply Chain Operations Serviceso Web design and serviceso eCommerce Merchandise
Management
A Division of MICROS Systems, Inc.
Payment Card Industry (PCI) Standards
o MICROS invests over $250,000 per year in PA-DSS Certification
o Protect Cardholder Datao MICROS-Retail meets Payment
Application Data Security Standards (PA-DSS formerly PABP)
o PA-DSS consists of 13 requirementso Advanced Encryption Algorithms
http://usa.visa.com/download/merchants/validated_payment_applications.pdf