micro business solutions, belgrade projects done [email protected] dušan dimitrijević, mcp,...
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Micro Business Solutions,Belgrade
Projects done
www.micro-bs.com
Dušan Dimitrijević, MCP, project manager
CM Helpdesk - functionality
• Allows complete tracking and organization over client/company activities
• CCM/CRM based on customer demands and/or internal work orders
• Message exchange related to specific activity flow
• Statuses, expences, planning• Web access for customers
CM Helpdesk - overview
CUSTOMERS(WEB)
Midpointresources
Endpointresources
WEB CONTACT MANAGER
Back-endsystems
Synchronous / Asynchronous contact• Phone• email• Fax• Voice mail• SMS ...
• Check• Prioritization• Routing
• Planning• Work
Enterprise resource planning
CM Helpdesk - application logic
• Clients (companies, persons, employees, workplaces...)
• Security (users, roles)
• Items (specific items and types)
• Activities
• Document management
• Independent classification (companies, activities, items etc.)
CM Helpdesk – Activity model• Different types of activities
– folders, requests, projects, tasks, work orders...– messages, news, knowledge base, forum:
threads & posts...• All records are hierarchically related• Activity type denote meaning and behavior• Allowed relations to other functionalities:
– Items, specifc items, attachments, expenses, permissions
Project: Problem 1
CM Helpdesk – Activity flow example
Client request – Problem 1
Work order 1
Check, routing
Item 22
Task 1
Task 2
Work order 2
Work order 3
$
$
Work order 4 $
Knowledge baseItem
Status: in progressStatus: finished
Report examples:• All expences for Problem 1• All time spent on chosen Project(s)• Knowledge base:
• solution search for specific item and problem...
CM Helpdesk – implementations
www.micro-bs.com/crmdemo/login.aspx
B2C KupOn – features
• Web shop portal with power to work as stand alone application
• B2C Algorithms are implemented as modules and web controls
• Multiple article price types, with capabillity to define their priority
• Advanced administration as Windows application
• Multilanguage and multicurrency
B2C KupOn - overviewIn
ternet
B2C WEB Portal(IIS 5.0/6.0, MS Framework 1.1)
B2C WEB Portal(IIS 5.0/6.0, MS Framework 1.1)
MSSQL Server 2000
\Oracle
MSSQL Server 2000
\Oracle
Intran
et
Administration – Windows Application
MSDEMSDE
CustomersCustomers Banners administratorsBanners administrators
REPLICATIONREPLICATION
B2C KupOn – products logic• Easy catalog browsing
• Dynamical attributes
• Simple and advanced product search
• Shopping cart (basket)
• Cross selling
• Bundle selling
• Recommended products
• Questionnaire
B2C KupOn – multiple skins
www.micro-bs.com/kupon
CMS CatMan - features
• A complete solution - data integration and aggregation tool,
• Provides access to static and dynamic supplier data
• Based on industry standards
• Scales with no loss in performance
• Easy to use
CMS CatMan - overview
Catalog group A
Company A
•CatalogCompany B
•CatalogCompany C
•Catalog
Catalog group B
Company X
•CatalogCompany Y
•CatalogCompany Z
•Catalog
Catalog group C
Company 1
•CatalogCompany 2
•CatalogCompany 3
•Catalog
Catalog group D
Company m
•CatalogCompany n
•CatalogCompany o
•Catalog
CMS CatMan – catalog overview
Catalog group ACompany A (supplier)
Catalog
Company B(dealer)
Calc.Rules
Import Action
VirtualCatalog
Company C(dealer)
Calc.Rules
Import Action
VirtualCatalog
Company D(sub-dealer)
Calc.Rules
Import Action
VirtualCatalog
Price change
CMS CatMan – component logic
• Administration module - global administration task
• Connectivity module - manage online connected system
• User module – complete user administration• Structure – building catalog/catalog
group/class/attribute structure• Calculation – Managing Custom Calculations• Price – Managing Promotions• Item – Complete Item Management
• Support and full organization of parcel delivery
• Parcels are grouped to shipments to cut expenses
• Clients requests handled on every level: web, phone, sms requests
• WAP parcel tracker
Intertrans - Parcel Distribution
Infos – Exhibition manager
• Support for organizing exhibitions
• Event tracking and tools for exhibition success analysis
• Separate access and functionallity for exhibitors, lecturers, journalists and visitors
JpGSZ
• Part of the Slovenian e-government system• Handles large amount of information needed for
land tax calculation• web application for government institutions and
tax payers • Graphical display on the web with full vectorized
map (with unlimited zoom in/out)• Import/export studio supporting data exchange
between government institutions (XML)
Billboard positioning – Alma Quattro and Metropolis
• Intranet application for– selling– planning– administration– management– offerings– analysis
of billboard campaigns
Questions?
www.micro-bs.com