michael wilson | chun yong chua | katarzyna puchala | bernardo sana um program management team |...

Exchange Online Unified Messaging

Michael Wilson | Chun Yong Chua | Katarzyna Puchala | Bernardo Sana

UM Program Management Team | Microsoft Corporation

Agenda

2 | Microsoft Confidential

• What is Exchange UM? What is it not?• How does Exchange UM work?• How does Exchange Online UM differ from on-

premises?• How do you get up and running with UM Online?• Where and when will Exchange Online UM be

available?• Q & A

History


• Exchange UM = Exchange Unified Messaging−Voice mail in e-mail Inbox, access to both over the

phone−One storage infrastructure (Exchange)−One transport infrastructure (Exchange)−One identity infrastructure (Active Directory)−One configuration infrastructure (based on

PowerShell)• First included with Exchange 2007• Extended in Exchange 2010• Plans for Online UM announced at Office 365 launch

What…is Exchange UM?

What is it not?

UM is a Replacement for Voice Mail


• Voicemail in the Inbox (Message creation from the phone)−Voice messages and missed calls appear in e-mail clients

−Outlook 2007 and 2010 (special voicemail rendering)−Outlook Web App (special voicemail rendering)−Exchange ActiveSync clients (many smartphone platforms, incl.

WP7)

−Voice Mail Preview (7 language packs)−Text inserted into voice message automatically from audio

recording• Outlook Voice Access (Message retrieval from the phone)

−Voicemail, E-mail, Calendar, Contacts, Directory, Options−Speech-enabled interface (26 language packs)

−Messages: Read (play), reply(-all), forward, call sender, delete etc.−Meetings: Read, accept, decline, send “I’ll be X minutes late”, etc.−Directory, Contacts: Call, send message, play details, etc.

−Great for hands-free triage (e.g. while walking or driving)

Voice Mail Preview


More UM Call Answering Features


• Call Answering Rules−UM-enabled user customizes caller interface−Multiple rules allowed per user−Specify conditions:

−Who’s calling; when the call arrives; free/busy status etc.

−Record custom greetings−Create menu for callers to choose from:

−Leave a message, transfer call, try to find user (while caller holds)

• Automated Attendants−Easily contact someone in an organization without

knowing their direct dial number

Outlook Voice Access


• Speech-enabled access to Exchange from any phone, anywhere

UM is not the PBX• UM does not provide “dial tone”• Customers who run UM today must use one or more

of:−Microsoft Office Communications Server 2007/R2−Microsoft Lync™ Server 2010−PBX + VoIP gateway that is interoperable with UM−IP PBX that is interoperable with UM

• Current list at “Telephony Advisor for Exchange 2010”−http://

technet.microsoft.com/en-us/library/ee364753.aspx

−UM Systems Integrators have demonstrated other integrations

http://technet.microsoft.com/en-us/library/ee364753.aspx



How…does UM work?

UM: Attraction to Org Admins


• Same admin tools and techniques as the rest of Exchange

• Based around PowerShell−Everything is scriptable−RBAC: 3 UM admin roles “out of the box”, can make

more• Policy framework for UM user capabilities• Management pack for Microsoft System Center• Reporting built into Exchange Control Panel

UM Uses Voice-over-IP


• UM works with many types of telephony/communications server

Unified MessagingHub Transport

Client Access

Mailbox

Exchange Server Roles

Public Telephone Network

Public IP network

Customer’s Premises

Firewall

“Telephony or Communications

Server”Corporate IP

networkTelephony “trunk”

interfaceVoice-over-IP

protocols



• For traditional PBXs, must use a gateway to connect to UM

Corporate IP network

PBX

VoIP Gateway

Internal phones (PBX extensions)


Client Access

Mailbox



Public IP network


Firewall

Telephony “trunk”

interface

Voice-over-IP protocols

Telephony “line”

interface



• For IP-PBXs, don’t need VoIP gateway−But IP-PBX must meet UM’s SIP interoperability

requirements


IP - PBX

Internal IP phones (IP-PBX extensions)


Client Access

Mailbox



Public IP network


CISCO IP PHONE7905 SERIES

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CISCO IP PHONE7905 SERIES

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Firewall


interface




• For OCS or Lync, don’t need VoIP gateway for UM−But OCS/Lync needs Gateway for telephone network

access


Lync Client


Client Access

Mailbox



Public IP network


Lync Servers

Mediation Server

VoIP Gateway

Firewall


interface


Voice-over-IP Works over Distance


• UM can be separated from telephony/communications servers


Client Access

Mailbox




Firewall

Lync, PBX+GW or IP-PBX Corporate IP

network

Customer’s Datacenter

Firewall

Public IP network

Voice-over-IP protocols are designed to work well with network latency, jitter and

packet loss

How…does Exchange UM Online differ from UM on-premises?

UM Online runs in MS Datacenters


• Voice-over-IP to/from UM Online runs over the public IP network


Client Access

Mailbox




Firewall

Lync, PBX+GW or IP-PBX

Microsoft Datacenter

Firewall

Public IP network

Voice-over-IP protocols can also work well over public IP

networks

UM Online: for Office 365 Customers

PBX

VoIP gateway

VoIP gateway

Exchange 2010 UM Servers

Active Directory

Contoso Corporation

Internet

SBC

Mediation

Server

Fabrikam, Inc.

Exchange Online(Office 365)

VoIP gateway

Lync Server 2010

SIP/TLS/SRTP

SIP/TLS

/SRTPS

IP/T

LS/S

RTP

SIP/TLS

/SRTP SI

P/TL

S/SR

TP

SIP/TLS/SRTP

SIP/

TLS/

SRTP

172.42.23.12

172.42.23.13

Lync user

Edge ServerAccess &

A/V

UserSession Border Controller (SBC)

Edge ServerAccess &

A/V

How…do I get up and running with UM Online?

Requirements for UM Online


• Correct type of Exchange user licenses (provided during Beta)

• One or more supported telephony systems−Traditional PBX + Gateway (see Telephony

Advisor)−IP-PBX−Microsoft Lync Server 2010

• VoIP-aware Network Border Server−Supported Session Border Controller (for PBX, IP-

PBX)−Lync Server 2010 Edge Role

Session Border Controllers


• VoIP-aware network border systems−Protection against intrusion and denial of service

attacks• Makes/models tested to date with UM Online

−AudioCodes (Mediant 1000 MSBG, 6.00AL.014)−Ingate (SIParator19, 4.8.4)−NET (VX1800, 4.7.2v47)

• AudioCodes and NET products available standalone and also as combination media gateway/SBC devices

• In principle, all SBCs tested should work with UM-compatible gateways and IP-PBXs. In practice, we have not tested all possible combinations.

• Cisco (CUBE) product does not support some UM call flows (e.g. message waiting indicator).

Where and when…will Online UM be available?

Exchange Online UM Availability• In Office 365 (Exchange Online): introduce during Beta• Plan to make available in all regions in 2011

−North America first, then Europe, then Asia and Latin America

−But will not be offered for users with certain country-of-origin values (list subject to review):−EC, GT, IN, KR, LK, NG, PH, QA, TH, UY

• High availability (site- and datacenter-level failover) configured

• Same UM feature set as on-prem, except for speech access to directory (DTMF only in initial release)

24

Questions?

michael wilson | chun yong chua | katarzyna puchala | bernardo sana um program management team |...

Documents

um slide

microsoft confidential

microsoft confidential

exchange online um

exchange um work

rest of exchange

exchange control panel

launch slide