michael santos resume 2016

MICHAEL SANTOS Administrative Assistant 714.249.5094 [email protected] ____________________________________________________________________________________________ Profile Analytical, organized and detail-oriented administrative professional with over 5 years experience in coordinating, planning and supporting key managers in the daily office operations and special projects. Qualifications / Skills • Proven track record of accurately maintaining detailed records, meeting coordinations and multi-tasking within a fast-paced environment. • Demonstrated capacity to provide comprehensive support for executive management in special projects and streamlined processes for effective business operations and reduce errors • Outstanding customer service, office interpersonal skills and phone etiquette • Proficient in Microsoft Office (Word, Excel, Outlook, Power Point) , Quickbooks, Solid Route Accounting Professional Experiences Kanani Foods, Las Vegas NV January 2015 – Present Administrative Assistant – Orderdesk • Skillfully coordinate complex order desk system (main hub) with various departments such as purchasing, food kitchen production and distribution, to effectively and accurately deliver orders in a timely manner daily. • Respond to customer order inquiries over the phone; liaise with cross-functional teams such as purchasing and kitchen production in support of customer needs. • Process daily sales orders and invoice more than $50,000 - $100,000 daily on wholesale (MGM International Group, Caesars Entertainment, Boyd Properties, Station Casinos) and retail orders (Walgreens, Sodexo and Aramark) using Quickbooks Enterprise Pro • Identify and correct invoice errors of more than 10 sales representatives in Las Vegas, California and Arizona locations to help accounts receivables in collecting payments. • Download and upload daily sales orders using Solid Route Accounting in sales team’s handhelds in Las Vegas, California and Arizona • Demonstrates flexibility and superb work ethic in taking on special projects such as invoice scanning and filling, maintaining master vehicle keys and gas cards for the distribution team and daily invoice reconciliations. • Route and manage daily phone calls to different departments. • Effective gatekeeper maintaining all visitors log and employee daily sign in Glidewell Dental Laboratory, Irvine CA January 2010 – December 2013 Dental Laboratory Assistant • Utilized and conserved supplies and equipment by completing plaster casting, electro-spot welding, metal casting, metal polishing, wax modeling, ceramics, wire bending, electroplating sandblasting and using CAD/CAM • Maintained supplies inventories and ensured functional operation of equipment • Documented actions by completing forms, reports, logs, and records Jas Processing Center, Westminster CA March 2008 – January 2010 Data Entry Assistant • Processed incoming and outgoing calls • Arranged appointments for new clients • Assessed clients’ information based on financial information • Created documents stating pertinent information regarding clients’ financial statements

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MICHAEL SANTOSAdministrativeAssistant

[email protected]

____________________________________________________________________________________________ProfileAnalytical,organizedanddetail-orientedadministrativeprofessionalwithover5yearsexperienceincoordinating,planningandsupportingkeymanagersinthedailyofficeoperationsandspecialprojects.Qualifications/Skills• Proven track record of accurately maintaining detailed records, meeting coordinations and multi-tasking

withinafast-pacedenvironment.• Demonstratedcapacitytoprovidecomprehensivesupportforexecutivemanagementinspecialprojectsand

streamlinedprocessesforeffectivebusinessoperationsandreduceerrors• Outstandingcustomerservice,officeinterpersonalskillsandphoneetiquette• ProficientinMicrosoftOffice(Word,Excel,Outlook,PowerPoint),Quickbooks,SolidRouteAccountingProfessionalExperiencesKananiFoods,LasVegasNV January2015–PresentAdministrativeAssistant–Orderdesk• Skillfullycoordinatecomplexorderdesksystem(mainhub)withvariousdepartmentssuchaspurchasing,food

kitchenproductionanddistribution,toeffectivelyandaccuratelydeliverordersinatimelymannerdaily.• Respondtocustomerorderinquiriesoverthephone;liaisewithcross-functionalteamssuchaspurchasingand

kitchenproductioninsupportofcustomerneeds.• Processdailysalesordersandinvoicemorethan$50,000-$100,000dailyonwholesale(MGMInternational

Group,CaesarsEntertainment,BoydProperties,StationCasinos)andretailorders(Walgreens,SodexoandAramark)usingQuickbooksEnterprisePro

• Identifyandcorrectinvoiceerrorsofmorethan10salesrepresentativesinLasVegas,CaliforniaandArizonalocationstohelpaccountsreceivablesincollectingpayments.

• DownloadanduploaddailysalesordersusingSolidRouteAccountinginsalesteam’shandheldsinLasVegas,CaliforniaandArizona

• Demonstratesflexibilityandsuperbworkethicintakingonspecialprojectssuchasinvoicescanningandfilling,maintainingmastervehiclekeysandgascardsforthedistributionteamanddailyinvoicereconciliations.

• Routeandmanagedailyphonecallstodifferentdepartments.• EffectivegatekeepermaintainingallvisitorslogandemployeedailysigninGlidewellDentalLaboratory,IrvineCAJanuary2010–December2013DentalLaboratoryAssistant • Utilizedandconservedsuppliesandequipmentbycompletingplastercasting,electro-spotwelding,metal

casting,metalpolishing,waxmodeling,ceramics,wirebending,electroplatingsandblastingandusingCAD/CAM• Maintainedsuppliesinventoriesandensuredfunctionaloperationofequipment• Documentedactionsbycompletingforms,reports,logs,andrecordsJasProcessingCenter,WestminsterCAMarch2008–January2010DataEntryAssistant• Processedincomingandoutgoingcalls• Arrangedappointmentsfornewclients• Assessedclients’informationbasedonfinancialinformation• Createddocumentsstatingpertinentinformationregardingclients’financialstatements

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