Michael Prince2412 Kirtland Ave • Forestville, MD 20747 • 202-527-5889 • Prince_M@outlook.com

Skills

Software: Microsoft Office Suite 2010 (Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 8; installing drivers; basic HTML, blogs, and wikis;

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops; Dell desktops; Lenovo ThinkPad ; HP printers; general computer builds and repairs; hardware installations and swaps;

Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router)

Support: Helpdesk: customer service support (email, phone, and in person)

ExperienceAmerican Red Cross Washington D.C Tech Support Analyst (Intern) February 2016– Present

Support up to 400 users with company devices Perform server maintenance according to schedule Troubleshoot and repair PC/Tablet/Network/Printer issues

NVT Staffing Falls Church, VA Property Management/Concierge August 2015– May 2016

Provide courteous and professional assistance to residents Receive, organize and distribute packages. Communicate policies and procedures effectively to residents

Maryland National Capital Park & Planning Commission Upper Marlboro, MD

Front Desk Staff January 2014– Present Monitor the quantities of items essential to daily operations to minimize customer complaints Convey employer policies and procedure to an average of 15-20 customers per day while meeting customer

satisfaction standards. Observe and assist the senior population when necessary while maintaining a safe environment

Teen Coordinator December 2013 – Present

Develop and execute events that promote healthy behaviors for up to 100 patrons Negotiate services and costs with 10-12 venders while meeting budget expectations Direct and facilitate teams of up to 6 members to coordinate a positive experience for all patrons

Education

Year Up / Northern Virginia Community College Arlington, VA Information Technology Training September 2015 – Present

Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training, and a six month corporate internship

Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, and business operations

Earned 15 college credits in Information Technology and English in partnership with Northern Virginia Community College; mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills, personal finance, customer service, and critical thinking; completed Cisco IT Essentials course in Cisco Networking Academy

VSU/ Virginia State University Petersburg, VA INLT/ Industrial Engineering & Logistic Technology September 2009 – May 2012

60+ credits in a bachelor program comprised of a wide range of technological and economical study