michael dixon - phd operations management

Download Michael Dixon - PhD Operations Management

Post on 04-Jul-2015

994 views

Category:

Documents

3 download

Embed Size (px)

DESCRIPTION

Enjoy a quick look at my research and teaching interests.

TRANSCRIPT

  • 1. MICHAEL DIXON
    PhD: Operations Management
    @Mike_J_D

2. THE BASICS:
Current location:
Ithaca, NYCornell University
Graduation status:
ABD
Expected Graduation Spring 2011
Field of study:
Service Operations Management
3. Research Topic:
Sequence Effects in Service Design
4. Where should managers put service peaks?
Research Question:
And valleys?
5. Context:
Performing arts season subscription bundles
6. When should events be scheduled?
7. Methods:
Econometric Choice Modeling
Heuristic Optimization
8. Other Research Interests:
Service operations management
service and experience design event planning and scheduling customer choice
9. Teaching Experience
Semester in Strategic Operations
2010 - 2011
S.C. Johnson Graduate School of Business
10. Teaching Interests:
Operations Management
Services Management
Quality Management
Business Statistics
Quantitative Methods
Simulation & Optimization
11. Industry Experience:
I worked here
Working on customer experience, six sigma, & process improvement projectsin a call center
AND
12. Risk Manager: fighting fraud and overspend on prepaid services
In this division
Bad boys, bad boys, what you gunnado
I also spent ten years in the food service business:
13. I also did this
Here
14. Other Interests / Hobbies:
15. References
Rohit Verma
Gary Thompson
Vishal Gaur
Nagesh Gavirneni
16. If you are interested in knowing more about me, poke around on my website
http://www.MichaelDixon.info
You can find links to my vita, LinkedIn, Twitter, Blog, YouTube, etc..

Recommended

View more >