mia horrigan - confessions of a scrum mom
TRANSCRIPT
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Confessions of a Scrum MumHow the short term heroics of a Scrum Mum
doesn’t scale
Presented by: Mia Horrigan
Partner Zen Ex Machina
@miahorri
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Soccer Novice• Knew nothing about soccer when Gem started
• Started to learn rules, watch EPL, play FIFA xbox
• Picked up some ideas and became Soccer Mum
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Soccer Mum• Run around trying to “help” prepare for the game
• Directing play, yelling instructions from sidelines
• Tell her what she did right and wrong
• Then Gem got picked in Development Squad…..
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Parents briefing at AIS• Congratulations your child has skills…..
• We were to watch in silence, provide no coaching
• No place for Soccer Mums at squad level
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Dear Scrum Mum……• Was I being a “Soccer Mum” at work?
• I feel protective of the team and wanted them to be successful but was I holding them back?
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Evolution of a Scrum Master
Angel Medinilla
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“The Scrum Guy”• Rudimentary skills , very little experience
• Team secretary, lists impediments
• Black and White on process
• Results into low-performing teams
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“Scrum Mum”• Protective to their teams
• “Takes care of everything” to remove impediments
• Teams functional, but not challenged
• Results in Team stagnation
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“True Scrum Master”• Mentors and develops high performing teams
• Involves everyone, progressively delegates
• Challenges the team to be innovative
• Encouraging, collaborative and motivating
• Team able to learn and continuously improve
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“Agile Sensei”• Listens to understand context
• Asks why ( “5 Whys pattern”)
• Masters silence
• Promotes innovative thought
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Parallel to my evolution as a Scrum Coach• 15+ years of program management and
practitioner roles in service delivery• Was used to being the “Manager” directing
teams, making decisions, resolving problems
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Trying to be a Scrum Mum at Scale • Agile Coach across 8 teams• Component teams delivering services • Digital Transformation• Running around trying to plug holes, make
decisions and directing the teams
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People learn skills in 4 stages
Shu: Learn a technique
Ha: Collect techniques
Ri: Invent / blend techniques
Kokoro: Simplify
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Knowledge makes things more complicated until it starts to simplify
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Stuck in the “Shu” box• Stuck in process land
• Stagnation, burnout, no improvement, no innovation
• Succeeding because of a few good individuals
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“Scrum Mum” Anti Pattern• Directing and telling the team what to do
• Teams never become empowered or self managing
• Not sustainable, NOT scalable
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Rules that are broken• #5 - Build projects around motivated individuals. Give
them the environment and support they need,
and trust them to get the job done.
• #11 - The best architectures, requirements, and
designs emerge from self-organizing teams.
• #12 - At regular intervals, the team reflects on how
to become more effective, then tunes and adjusts
its behaviour accordingly.
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Treatments??????• Looked at what other coaches did
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Soccer Coach - Academy• Saw how he helped her consolidate the 10
key skills in soccer
• Did drills, showed how to read the play so she could make split second decision required
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Treatments•Learn contingency based patterns
•Apply based on an assessment on
environment and capability
(Fiedler, et al 1967)
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8 Elements Coaching Model
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“A” Level Coach • Gem made elite squad (FIFA World Cup 2015)
• Coach was practitioner (ex Matilda), trainer, mentor, motivator, leader and change agent
• Made it simple, targeted, focused disciplined
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Elite Agile CoachCore behaviours:ListenAsk deep questionsEmpowerEnable to actReinforce behaviourIncrease insight
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Heart of Agile Coaching
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Conclusions• Being a Scrum Mum is an anti pattern – not
sustainable, not scalable
• Just looking after the integrity of the Process not enough either to enable teams to learn or improve
• Good Leadership requires a contingency based approach (Fiedler et al, 1967)
• Coach needs to be a leader – help the team through its maturity based on its context of need for improvement to be repeatable, sustainable and long-lived