PATIENT CONFIDENTIALITY

WEEK 1: DISCUSSION POST 2

PRESENTED BY:

KELLY HAUCK

MHA690: HEALTH CARE CAPSTONE

PROFESSOR: HWANG-JI LU

SEPTEMBER 15TH, 2016

WHAT IS PRIVACY TRAINING?• Physicians uphold professional standards during their active practice years by building relationships with their

patients, while also remaining in compliance with delivery of electronic personal health information (PHI) remaining in the confines of appropriate offices under secure locations for document safe keeping.

• In order to remain compliant with the HIPAA laws, all active employees will be required to complete annual training segments via module delivery to demonstrate an understanding of abiding by the rules of protecting a patient’s right to privacy at all times.

• Specific training items that potentially can be addressed for all employees to be able to abide by, might include:

Information system security awareness training

Privacy awareness training

Personally Identifiable Information (PII) training & handling instructions

And encrypting/confidential information training

PROTECTING PATIENT PRIVACY• Creates trust between physician and patient

• The HIPAA law has been created in order to protect patient health information

• The Privacy Rule gives an individual rights with respect to a person’s health information

• Also sets limits on how information can be shared by and with others

• The Security Rule designates rules for how health information will remain kept secure with administrative, technical, and physical safeguards

WHY THE NEED FOR ANNUAL TRAINING?

• Training programs can be implemented into an employee’s portal, where access can be retrieved, through sending an e-mail link.

• Upon receipt of the e-mail, employees can complete their training by clicking through the modules.

• Engagement results from employees working through the training requirements at their own pace, while also encompassing the necessary information needed to demonstrate how this training will implemented across all departments.

• A Q&A session can be incorporated into the modules, where a question can be posed, and employees can type their answers to test their knowledge throughout the modules’ navigation.

• Lastly, through the use of eLearning and self-based progression, a ten question of multiple choice and/or true and false questions will be provided at the end of the module for knowledge retained.

CONFIDENTIALITY TRAINING

• Health care organizations strive to keep information confidential (at all times).

• With use of completing training by regarding the need to recognize the importance of confidentiality, employee information and “well known individuals”, such as highly recognized celebrities, can not have information accessed without prior permission.

• Managers can send employees surveys to complete, via e-mail (such as surveymonkey.com), where employees can take the time to complete these surveys at their leisure, with incentives of e-mail recognition for employees who complete within a quick and timely response.

• “Periodic confidentiality training reinforces the importance of handling sensitive information and data and will serve to ensure a human resource department’s credibility and operational integrity.” (SHRM, 2012).

REFERENCESAssociated Press (2008). Report: Over 120 UCLA Hospital Staff Saw Celebrity Health Records. Retrieved on

September 15, 2016 from http://www.foxnews.com/story/2008/08/06/report-over-120-ucla-hospital

staff-saw-celebrity-health-records.html

SHRM (2016). Confidentiality: Liability: Why is confidentiality critical to human resources? Society For

Human Resource Management. Retrieved on September 15, 2016 from

https://www.shrm.org/ResourcesAndTools