mgt202 hbo presentation
DESCRIPTION
HBOTRANSCRIPT
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INDIVIDUALS IN THE ORGANI-ZATION
Drix
Empowerment and Participa-tionPositive Organizational Behav-iorEmployee Attitudes and Their Effects
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- any processes that provides greater autonomy to employees through the sharing of relevant information and the provision of control over factors affecting job performance.
Empowerment
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Process of Empowerment
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- is the mental and emotional involvement of people in group situations that encourages them to contribute to group goals and share responsibility for them.
Participation
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How Participation Works
OUTCOMES
Organization:Higher OutputBetter QualityCreativityInnovation
Employees:AcceptanceSelf-efficacyLess stressSatisfaction
Situation
Involvement• Mental• Emotional
Participative programs
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Participative Programs
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The Impact on Managerial Power
Leader-member exchange model
- leaders and their followers develop a unique reciprocal relationship.
Two views of Power:
1. Autocratic view
2. Participative view
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Prerequisites for Participation
1. Adequate time to participate
2. Potential benefits greater than costs
3. Relevance to employee interests
4. Adequate employee abilities to deal with the subject
5. Mutual ability to communicate
6. No feeling of threat to either party
7. Restriction to the area of job freedom
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Contingency Factors
• Emotional Intelligence
- this is a combination of abilities – to be aware of and understand one’s own feelings, to realize why one is feeling that way, and to manage the emotions effectively.
• Responsibilities of Employees and Managers
• Differing Employee Needs for Participation
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Relationship between an Employee’s Desired Participation and a Manager’s use of it
OverparticipationAppropriate Participation
AppropriateParticipation
Underparticipation
Part
icip
ati
on
allo
wed
by M
an
ag
er
High
Low
High Low
Participation desired by Em-ployee
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Limitations of Participations
• Lack of support from higher levels
• Manager’s fear of losing power, status and control
• Lack of adequate training for managers and employees
• Problems encountered in the early stages
• Substantial efforts needed to implement
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Positive Organizational Behavior
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Positive Organizational Behavior
- is the study and application of positive human resource strengths and psychological capacities that can be measured, developed, and managed for performance improvement in today’s workplace (Luthans)
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Self Efficacy
Optimism
Hope
Resiliency
Psychological Capital
Others:
Subjective Well-Being (SWB)
Emotional Intelligence
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Employee Attitudes and Their Effects
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Attitudes
are the feelings and beliefs and that largely determine how employees will perceive their environment, commit themselves to intend actions, and ultimately behave.
Positive Affectivity - optimistic, upbeat, cheerful, courteous
Negative Affectivity - pessimistic, downbeat, irritable
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Job Satisfaction
is a set of favorable or unfavorable feelings and emotions with which employees view their work
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Elements of Life Satisfaction
LIFE
FAMILY
JOB
POLI-TICS
LEISURERELI-GION
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Job Involvement
is the degree to which the employees immerse themselves in their jobs, invest time and energy in them, and view work as a central part of their overall lives.
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Organizational Commitment
is the degree to which employee identifies with the organization and wants to continue actively participating in it.
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Work Moods
this is employees feelings about their jobs that are highly dynamic; they can change within a day, hour, or minute.
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Effects of Employee Attitudes
• Employee Performance• Turnover• Absences and Tardiness• Theft• Violence• Other Effects
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Employee Performance
• High performance contributes to high job satisfaction
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Turnover
• Low employee turnover is associated to high job satisfaction
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Employee – Organization Attitudes
Employee StaysEmployee is terminated
Employee leaves
voluntarily
Employee leaves by mutual
agreement
Em
plo
yee A
ttit
ud
es
tow
ard
s O
rganiz
a-
tion
Positive
Negative
Positive Negative
Organization Attitudes towards Em-ployee
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Absences and Tardiness
• Employees who have low job satisfaction tends to be absent/tardy more often.
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Job satisfaction’s relationship to Turnover and Absences
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Theft
• Low job satisfaction results to theft
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Violence
Employee’s dissatisfaction may be exhibited through violence, or various forms of verbal or physical aggression at work.
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Others
Organizational citizenship behavior - discretionary actions above and beyond the call of duty that promote the organization success.
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How Employees Express Job Dissatisfaction
ACTIVE
PASSIVE
DESTRUCTIVE CONSTRUCTIVEExit Voice
LoyaltyNe-
glect
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Job Satisfaction Survey
a procedure by which employees report their feelings toward their jobs and work environment
Benefits- Monitoring attitudes- Flow of communications to all directions can
be improved- Can serve as employee’s emotional release- Training needs and issues can be identified- Helps managers plan and monitor programs
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Existing Job Satisfaction Informations
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Survey Design and Follow-up
Critical Issues: 1. Reliability 2. Validity 3. Others
Types of Survey Questions: 1. Closed-end questions 2. Open-end questions
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Using the Survey Information
• Communicating the results
• Comparative Data
• Committee Work Follow-up
• Feedback to Employees
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Changing employee attitudes
• Make reward system closely tied to performance
• Refrain from attacking employee’s attitude. Use active listening skills instead
• Provide frequent feedback to satisfy the need for information
• Show care and concern for employee’s feelings
• Provide opportunities for employees to participate in decision making
• Show appreciation for appropriate effort and citizenship behavior
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