mgt 461 campus services assessment powerpoint
DESCRIPTION
A presentation I created for a team presentation on the assessment of the Campus Services Department at the University of Massachusetts DartmouthTRANSCRIPT
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Campus ServicesOrganizational Assessment
Jen Davison Stacey Ho Austin Huot Sophal Kea Rita Wang
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Introduction Mission Statement:The mission of the Campus Services Department is to
provide high quality services that are consistent with the needs of our customers. We will continually strive to improve the quantity and quality of services offered and increase the efficiency and effectiveness of their delivery. We will maintain awareness of industry trends and innovations while working closely with our clientele to ensure that we are updating and improving our services as necessary. Through the services we offer, we enhance the lives of our student population and the university community.
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Organization ID
Founded 8 years ago as a product of a University wide campus restructuring
Campus Services is in a growth state in accordance to Greiner's model of
Organizational Growth
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Organization ID
Number of employees: 13 staff members, not including student
workers Managerial - 9 Administrative – 4 Student workers 40-50 (average)
Annual Sales Estimation of 10,000 meals per day Serve over 2000 plus events yearly focusing on
the majority of student and University sponsored events.
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Organization ID
Core Competencies: Customer focused and providing services that
are specific to each customer needs
Code of ethic/ethical issues: Emphasized daily and include the mission
statement
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Organization ID
Social Responsibility: Donation form
More willing to donate to a fundraiser than to a general meeting
Utilitarian approach
Subunit identification: UMass Pass Dining Services Conferencing and Events Technical Services Parking Services
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Organization Domain
Services that each department provides for the stakeholders
Environment College Campus Physical restrictions
Limited space and divided Recent budget cuts Unions
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Environment
Environmental complexity From commuter school to on-campus living
Example: Dining
Environmental dynamism Biggest effect recently, re-modeling of
Residential Dining (2 million)
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Technology
Task Variability/analyzability Routine manufacturing
Steps are broken down to minimize disruptions
ReservIT
Task Interdependence Mediating
Each department is a subunit that works individually, but when they work together they can create a great service as a whole for the University
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Stakeholders
Internal Student workers Managers Directors Employees from other departments
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Stakeholders
External Students Faculty Administrative staff Various departments on campus Off-campus organizations that would like to use
the University’s space
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Effectiveness
How is it judged? Campus Services uses evaluations
Internal systems approach From the University’s standpoint
Surveys
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Values/Beliefs
Important values/beliefs Commitment to the students
How are employees socialized? Student workers are back on campus 2 weeks
before classes begin Retreats
Proactive vs. Reactive
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Vertical Hierarchy
Flat Organization Seven hierarchical levels
Director Associate Director Assistant Director Department Managers and
coordinators Student Managers Managers in training/assistant student
managers Student staff
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Managerial Style
Joint Specialization Everyone can voice their concerns or inputs Weekly meetings
Complex Integrating Mechanism Each subunit is responsible for providing a
different service to its stakeholders When combined, provides great service
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Organizational Structure
Structure Prior to 2001 recognized as “Campus Center”
department Basic Functional organization
Main Design Challenges New division of Student affairs “Campus
Services” To adopt a more complex structure
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Current StructureCurrent Structure
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Structure
Linkages with other organizations Core departments
The Department of Public Safety SAIL Office Department of Housing and Residential Life
How focal subunit fits into overall org structure Divisional
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Main Design Challenges
Integration Integration – essentially why Campus Services
was created
Centralization vs. Decentralization Bureaucracy
Standardization vs. Mutual Adjustment Recent push is for standardization
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Overall Assessment
Challenges and Accomplishments Becoming Proactive
Environmental Limitations Campus Center Fee Increase Continue to Standardize
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RestructuringFrom D.O.S.A to Fiscal Affairs
logic behind the relocation reporting relationship effect on integration
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Questions