mgt 251 term paper body

8/8/2019 Mgt 251 Term Paper Body

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1. Introduction

1.1. Origin of the Report

This report is a partial requirement of MGT 251 (Organizational Behavior) course.

1.2. Objective of the Study

The objective is to see the practical application of theoretical knowledge of OB as

well as OB practices in the company.

1.3. Scope

The scope of study was only one organization PHOENIX FINANCE &INVESTMENTS LIMITED

1.4. Methodology

1.4.1. Sources of Data: Data was collected from the company profile and direct

interview of Deputy Managing Director of M. Shah Alam and 30

employees.

1.4.2. Design of Questionnaire: the questionnaire was designed by Kamrul

Hassan who is our OB teacher and a blank copy of questionnaire is attached

in the Appendix.

1.4.3. Use of Statistical Tools: We used Frequency Distribution Table and Bar

Chart to analyze the collected data.

1.5. Limitations

We had a limited time, money, data and experience. Data which is confidential innature was not provided to us.

1.6. Report Preview

In chapter 2 we brought up the organization overview, findings and analysis is in

chapter 3 and conclusion and recommendations is given in chapter 4.

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2. Organization

2.1. History of the organization

Phoenix Finance & Investment Ltd. (former Phoenix Leasing co. Ltd.), one of theleading and reliable multi-products financial institution in Bangladesh was

incorporated in Bangladesh on April 19 1995 as a Public Limited Company under

the Companies Act, 1994 and started its operation on May 9, 1995 as a Non-

banking Financial Institution named as Phoenix Leasing Co. Ltd. under Financial

Institution Act, 1993. It has changed its name to Phoenix Finance and Investments

Limited (PFIL) from February,2007 with a view to reflecting multi-dimensional

financial activities of the Company and keeping a parity with the activities as it

has been doing other than lease financing, which although, has remained as the

prime area of the financial activities.

Sponsor shareholders of the company includes a renowned corporate body namely

Phoenix Insurance Company Ltd., a leading Insurance Company in Bangladesh.

Others are individuals having wide range of experience in the field of commerce

and industries.

The main objective of Phoenix Finance and Investments Limited is to allocate

scarce financial resources to capital investment through funding in capital

machinery / equipment specially BMRE of the existing industrial enterprises tostimulate the industrial development of the country and also to provide financial

assistance through Leasing and other multi-dimensional products & services to all

levels of entrepreneurs for a wider range of asset acquisition contributing to

national development as well.

The Company has also diversified its products and services to such other areas asHousing and Real Estate, Bridge Financing, Short term and Mid Term Loan and

start up working capital to cater to divergent needs of the economy. The Company

operates a SME Branch in Dhaka for promoting small and medium enterprises

(SME) exclusively for alleviation of poverty through creation of employment andgeneration of income on a sustainable basis. Besides this, PFIL has also 25%

ownership of a Brokerage Company namely Phoenix Securities Limited havingmembership of DSE and the CSE to further diversify its investment activities

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2.2. Mission, Vision and Goal Strategies

2.2.1. Mission:

Provide multiple financial products and services Provide entrepreneurship skills and enterprises Promote employment generation and poverty alleviation Pace industrialization for prosperous Bangladesh Promote passion for posterity Promote SME financing Promise for future

2.2.2. Vision:

Act as the best financial service provider in the country.

2.2.3. Target areas for short term financing

Lease Finance Housing & Real State Bridge Finance Short Term Finance Mid Term Finance Bills Purchase Financing against confirmed work order Start-up working capital Term Deposit Scheme Deposit Pension Scheme

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2.3. Organization Structure and Size

BOARD OF DIRECTORS

The Board of Directors of Phoenix Finance and Investments Ltd. consist of 12

members, Chairman, Mr. Deen Mohammad being the sole executive member.

Chairman

Mr. Deen Mohammad

Vice Chairman

Mr. M. Yunus, FCA

Mr. Mohammad Shoeb

Directors

Dr. (Prof.) Ali Afzal Khan

Mr. M. A. Majid

Mr. Rafiqul Islam Khan

Mr. A Quadir Choudhury

Ms. Selina Akhter

Ms. Evana Fahmida Mohammad

Mr. Abdur Rahman

Mr. Sadaf Shamshad Haque

Managing DirectorMr. S. M. Intekhab Alam

Company Secretary

Mr. Ahmed Reza Chowdhury

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Management Team:

The management team of Phoenix Finance and Investments Ltd. consist of 16

members, Managing Director, Mr. S. M. Intekhab Alam being the sole executive

member.

Managing Director

Mr. S. M. Intekhab Alam

Deputy Managing Director

M. Shah Alam

Senior Vice President

Ali Mohamamad Masud

A T M Najmul Hussain

Vice President

Mohammad Sayduzzaman

Md. Faisal Hasan

Rebeka AkhterShireen Akhter Karim

Senior Assistant Vice President

Md. Abu Shukkur

Md. Rostom Ali Mollah

Assistant Vice President

Md. Badru Haque Patwary

Golam Mawla

Jagannath Chandra Roy

Tazin Hamid

Sarder Mahbub Ali

First Assistant Vice President

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Md. Mazharul Hasan

Managerial Structure of Phoenix Finance & Investments Ltd.:

As we all know that big or small, no organization can run its operation without a

management system. Its function is to coordinate the work activities so that theyare completed efficiently and effectively with and through other people. So,

Phoenix Finance & Investment Ltd. also has a management system. Their

companys managerial structure is hierarchical.

Their managerial structure is hierarchical so the authority or the power goes from

the top to bottom. Chairman, Managing Director and Directors are the top level

management here. From company secretary to asst. manager are the midlevel

managers and from executives to department supervisors are the lower level

managers. At the bottom of the managerial structure are the workers or employees

of the organization.The diagram is given below to understand their organizationsmanagerial structure.

Managerial structure of Phoenix Finance & Investments LTD.

CE

O

Top Level

Management

Mid Level Management

Lower Level Management

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The sequence of Board of Directors is shown below by the chart:

PLANNING:

Board of Directors

Directors Chairman

Executive

Committee

Audit

Committee

Managing Director

7

Finance

Director

Corporate

AffairsDirector

Human

ResourceDirector

BranchManager

Company

Secretary


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Planning involves defining the organizations goals, establishing an overall

strategy for achieving those goals, and developing a comprehensive set of plans to

integrate and coordinate organizational goals. It is concerned with what is to be

done and how it is to be done.

The characteristics of above planning are given below:

1. It is a formal planning.

2. The goals are specifically stated

3. Its purposes are providing direction, reducing uncertainty, minimizing waste

and redundancy, and establishing standards that are used in controlling.

4. Its a long term standing plan which is made out strategically.

CHAIN OF COMMAND:

In the Phoenix Finance and Investments chain of command geos down from the

the top to bottom. To control an organizations works it is very important to

manage its operations through chain of command. So to maintain chain of

command chain 3 things are very important. They are:

Authority:The rights inherent in a managerial position to tell people what to do

and expect them to repor only to the manager.

Responsibility:The obligation to perform any assigned duties.

Unity of command: The management principle that each person should report to

only one manager.

Span of control: It is a number of employees a manager can efficiently and

effectively manage.

2.4. Products and services:2.4.1. Lease Finance

2.4.1.1. Lease Finance Equipment2.4.1.2. Lease Finance Vehicle

2.4.2. Real Estate Finance2.4.2.1. House Building Loan (Commercial)2.4.2.2. House Building Loan (Residential)

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2.4.2.3. House Building Loan (Residential) under Bangladesh Banks

Refinance Scheme

2.4.3. Other Finance Products

2.4.3.1. SME Financing under refinancing scheme for woman entrepreneurs2.4.3.2. Financing for setting up Agro-Product Processing

2.4.3.3. Industrial unit under ACSPD Refinance scheme2.4.3.4. Long Term Finance

2.4.3.5. Term loan against pledge of TDR Short Term Finance2.4.3.6. SOD against Work Order2.4.3.7. Mid Term Finance

2.4.3.8. SME Finance2.4.3.9. Bridge Finance2.4.3.10. Bills Purchase2.4.3.11. Working Capital Finance2.4.3.12. Deposit Product (Term Deposits Receipts)2.4.3.13. Monthly Savings Scheme (MSS)

3. Findings and Analysis

3.1. OB Practices in the Organization

3.1.1. Organization Culture: Close in Culture

3.1.2. Motivational Work: going to picnic, bonuses and incentives.

3.1.3. Disciplining Employee Behavior

3.1.4. Labor Relationship

3.1.5. Stress and Change Management

There are a little rate of absenteeism an turnover but the employees arededicated to their works as leave records are low.

3.2. Detailed Study of an OB Topic (Employee Job Satisfaction)

This company is a pretty good place to work

FrequencyRelative

Frequency Cumulative Related Frequency

StronglyDisagree 3 3/30 =0.1 0.1

Disagree 2 2/30 = 0.07 0.17

Neutral 6 6/30 = 0.2 0.37

Agree 10 10/30 = 0.33 0.7

Strongly Agree 9 9/30 = 0.3 1

9

0 2 4 6 8 10

Frecuency

1

Satisfaction

This company is a pretty good place to work

Strongly Agree

Agreee

Netral

Disagree

Strongly Disagree


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I get good cooperation from my colleagues

Frequency Relative Frequency Cumulative Related Frequency

Strongly Disagree 2 2/30 =0.07 0.07

Disagree 4 4/30 =0.13 0.2

Neutral 2 2/30 =0.07 0.27

Agree 12 12/30 =0.4 0.67

Strongly Agree 10 10/30 =0.33 1

Promotion opportunities are pretty good and I shall be able to build a career here

Frequency Relative Frequency Cumulative Related Frequency


Disagree 2 2/30 =0.07 0.1

Neutral 8 5/30 =0.17 0.27

Agree 12 12/30 =0.4 0.67


10

0 5 10 15

Frecuency

1

Satisfact

I get good cooperation frommy colleagues

Strongly Agree

Agreee

Netral

Disagree

Strongly Disagree


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The image of the company outside is quite high and I feel proud of it

Frecuency Relative Frequency Cumulative Related Frequency

Strongly Disagree 2 2/30=0.07 0.07

Disagree 3 3/30=0.1 0.17

Netral 3 3/30=0.1 0.27

Agreee 20 20/30=0.66 0.93

Strongly Agree 2 2/30=0.07 1

I feel pretty secure in my job and I do not suffer from job insecurity



Disagree 2 2/30 =0.07 0.1

Netral 8 5/30 =0.17 0.27

Agreee 12 12/30 =0.4 0.67


12

0 2 4 6 8 10 12

Frequency

1

Satisfaction

I can approach my boss regarding any probles I face

Strongly Agree

Agreee

Netral

Disagree

Strongly Disagree

0 5 10 15 20

Frequency

1

Satisfaction

The image of the company outside is quite high and I fee l

proud of it

Strongly Agree

Agreee

Netral

Disagree

Strongly Disagree


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The long time benefits of the company are very attractive



Disagree 4 4/30=0.13 0.16

Netral 7 10/30 =0.33 0.49

Agreee 13 13/30=0.43 0.83


0 5 10 15

Frequency

1

Satisfactio

The long time benefits of the company are very

attractive

Strongly Agree

Agreee

Netral

Disagree

Strongly Disagree

My boss is quite careful about my personal needs



Disagree 5 5/30=0.17 0.2

Netral 11 11/30=0.37 0.57

Agreee 8 8/30=0.26 0.83


13

0 2 4 6 8 10 12

Frequency

1

Satisfaction

I fee l pretty secure in my job and I do not suffer from job

insecurity

Strongly Agree

Agreee

Netral

Disagree

Strongly Disagree


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0 2 4 6 8 10 12

Frequency

1

Satisfac

tion

My boss is quite careful about my personal needs

Strongly Agree

Agreee

Netral

Disagree

Strongly Disagree

The job I do is challenging an I enjoy doing it


Strongly Disagree 0 0 0

Disagree 7 7/30=0.23 0.23

Netral 6 6/30=0.2 0.43

Agreee 8 8/30=0.27 0.7


0 2 4 6 8 10

Frequency

1

Satisfaction

The job I do is challenging an I enjoy doing it

Strongly A gree

Agreee

Netral

Disagree

Strongly Disagree

My firm provides many attractive benefits and incentives



Disagree 4 4/30=0.13 0.16

Netral 7 10/30 =0.33 0.49

Agreee 13 13/30=0.43 0.83


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0 2 4 6 8 10 12 14

Frequency

1

Satisfaction

My firm provides many attractive benefits and incentives

Strongly Agree

Agreee

NetralDisagree

Strongly Disagree

I can use my knowledge and creativity in my job



Disagree 4 4/30=0.13 0.17

Netral 12 12/30 =0.4 0.57

Agreee 7 7/30=0.23 0.8


0 2 4 6 8 10 12

Frequency

1

Satisfaction

I can use my knowledge and creativity in my job

Strongly Agree

Agreee

Netral

Disagree

Strongly Disagree

The salary I receive is good enough to support my family



Disagree 4 4/30=0.13 0.2

Netral 4 4/30=0.13 0.33

Agreee 15 15/30=0.50 0.83


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0 5 10 15

Frequency

1

Satisfacti

The salary I receive is good enough to support my family

Strongly Agree

Agreee

Netral

Disagree

Strongly Disagree

The Work environmet is comfortable and enjoyable



Disagree 2 2/30 = 0.07 0.17

Netral 6 6/30 = 0.2 0.37

Agreee 10 10/30 = 0.33 0.7

Strongly Agree 9 9/30 = 0.3 1

0 2 4 6 8 10

Frequency

1

Satisfactio

The Work environmet is comfortable and enjoyable

Strongly Agree

Agreee

Netral

Disagree

Strongly Disagree

I wish to work here for a long time and bild a career



Disagree 2 2/30 =0.07 0.1

Netral 8 5/30 =0.17 0.27

Agreee 12 12/30 =0.4 0.67


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