mflow journey kiosk 2014
DESCRIPTION
Jim Slevin explains why Airlines should follow the example of Airports and measure their passenger flow to improve the passenger experienceTRANSCRIPT
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MFlow Journey Kiosk
Product Features & Architecture
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MFlow Journey
• MFlow Journey is a passenger flow management solution that uses facial recognition software to measure and improve the passenger journey
• MFlow Journey provides the best granularity and most accurate measurement as passengers always travel with their face.
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MFlow Journey
• By measuring and managing the flow of passengers through your check-in you can:– improve customer service– reduce passenger queue times– ensure efficient staffing levels
• MFlow Journey uses facial recognition to measure, manage and ultimately remove bottlenecks to optimise passenger flow.
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MFlow Journey Kiosk
• COTS free standing advertising units • Offer alternative methods of use:
– Barcode scanners to allow passengers: • to check-in• to see if they are checked in • to see if they are eligible for Bag Drop• to Request other services.
– Integrated bag scales– Flight Information Displays– Live Airport Image (e.g. runway web
cam)
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Example Screen Graphics
Entry ScreensRotating screens – Current queue time and advertisement for other Airline / Airport services
Exit ScreenCustomer satisfaction survey
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Solution Architecture
• Software as a Service
• Cloud based reporting and dashboard
• Camera data over WiFi or LAN
• Power via cable or rechargeable battery
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Check-In Layout
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Reporting: MFlow 360 ̊
• Intelligent operational management tool • Manages real-time people flow • Gives instant visibility of performance
against KPIs and SLAs
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For further information contact:
Jim Slevin – Managing Director, Aviation+44 (0)151 254 [email protected]