metroaccess options outreach
TRANSCRIPT
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Capital MetroAccess Policy Options
Summer 2010
Goal: Gather Input on Service Area, Service Level and Eligibility
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Thanks for Coming!
• Meeting structure & process• The challenge• Peer comparison• Your feedback on policy options
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Why we’re here
• Service Area, Service Level and Eligibility• Your involvement
• We want your input
We need you to be part of the solution.
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Sunset Commission Recommendation
• “Increase paratransit productivity to achieve a 10-percent reduction in costs by revising policies that exceed Americans with Disabilities Act requirements, including taxi vouchers, open returns, door-to-door services, and reservations.”
• Estimated impact: $3 million in annual savings
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• No easy answers• Some people will lose services• We want to mitigate those impacts• We need your feedback to find
reasonable solutions
Now is the time
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For a productive meeting
• Staff will be reasonable, fair-minded and listening for solutions
• We ask that everyone– Show courtesy and respect– Make no personal attacks– Be open-minded
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Option 1: ¾ Mile Service Area
Option 2: ¾ Mile Service Area with a transition plan for displaced passengers
¾ Mile Metro Access Paratransit Service Area
¾ Mile Service Area¾ Mile Service Area
Current Practice:¾ Mile Service Area
Value to CMTA:
$1.032M
$516K
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Louisville
¾ Mile
Kansas City
Memphis
Indianapolis Columbus
Charlotte
Tampa
Sacramento
Orlando
¾ Mile
¾ Mile¾ Mile
1 Mile
¾ Mile ¾ Mile¾ Mile
¾ Mile
Austin
How Austin compares to others across the country¾ Mile Paratransit Service Area
Peer cities identified in CAMPO’s 2008 Capital Metro Peer Review Quadrennial Performance Audit – Final Report
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Fort Worth
El Paso
Lubbock
Corpus Christi
City Limits
1.5 Mile
¾ Mile
¾ Mile
Austin
How Austin compares Texas Cities
DallasCity Limits
Houston¾ Miles
San Antonio
¾ Miles
¾ Mile Paratransit Service Area
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Option 1: In-person interview and functional assessment administered by CapitalMetro staff
Option 2: In-person interview by Capital Metro staff and functional assessment administered by 3rd party contractor
Option 3: In-person Interview and functional assessment administered by 3rd party contractor
Eligibility for MetroAccess Paratransit Service
Current Practice:Self certification with professional verification
Cost AvoidanceYear 1:
$1.363 Million
$1.189 Million
$1.228 Million
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Eligibility for Paratransit ServiceDo our peer cities perform functional assessments?
Louisville
YES
Kansas City
Memphis
Indianapolis Columbus
Charlotte
Tampa
Sacramento
Orlando
YES
YESNO***
YES
YES YESYES
YES
Austin
***Currently working on a contract to begin functional assessmentsPeer cities identified in CAMPO’s 2008 Capital Metro Peer
Review Quadrennial Performance Audit – Final Report
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Fort Worth
El Paso
Lubbock
Corpus Christi
YES
No
No
YES
Austin
DallasYES
HoustonYES
San Antonio
YES
Eligibility for Paratransit ServiceDo other Texas cities perform functional assessments?
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Option 1: Medical appointments only with estimated time required
Option 2: Medical appointments & return from travel with estimated time required
Option 3: Eliminate open return policy
Open Return Policy
Current Practice:Medical, jury duty, return from travel open returns Cost
Avoidance
$7k
$2k
$106k
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Open Return Trips
Tampa, FL
Charlotte, NC
Louisville, KY
Kansas City, MO
Memphis, TN
Indianapolis, INColumbus, OH
Sacramento, CA
Orlando, FL
DallasHouston
San Antonio
NO OPEN RETURNS
MEDICAL ONLY
MEDICAL & JURY DUTY
What peer cities have an open return policy in place?
Corpus Christi
LubbockEl Paso
Fort Worth
YES (For double fare)
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Option 1: Transition to smart card system with $10 cost share cap
Option 2: New voucher program with limit on vouchers but no limit of trip purpose
Option 3: Eliminate voucher program
Taxi Voucher on Request Program
Current Practice:Capital Metro pays full cost up to 6 miles for medical, return from grocery, jury duty, and return from out of town travel
Cost Avoidance:
$877k
$1.5 Million
$187k
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Option 1: 8am – 5pm seven days a week with 1 day advance reservation
Option 2: 8am – 5pm seven days a week with 2 day advance reservation
Option 3: 8am – 5pm seven days a week with 3 day advance reservation
Call Center Operations
Current hours:7am – 7pm Weekdays8am – 5pm Weekends
Option Value:
$68K
$68K
$68K
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Call Center Operations
Weekday Call Center Hours5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10
CURRENT - AUSTINPROPOSED - AUSTIN
TAMPACHARLOTTELOUSIVILLE
KANSAS CITYMEMPHIS
INDIANAPOLISCOLUMBUSSACRAMENTO
ORLANDODALLASHOUSTON
SAN ANTONIO
* Friday = 4 days (closed weekends)
MO
RE
R
ESTR
ICTI
VE
LESS
R
ESTR
ICTI
VE
2 da
ys1
day
3 da
ys4
days
8+ d
ays
5 da
ys7
days
6 da
ys
Max # advance days a reservation may be made
What do other cities do?
FORT WORTHEL PASO
LUBBOCKCORPUS CHRISTI
Orlando Kansas City &
Fort Worth(All @ 14 days)
CURRENT - Austin
HoustonCorpus Christi
Dallas*Sacramento
PROPOSED - AustinTampa
IndianapolisMemphis
Charlotte
LouisvilleColumbus
San AntonioLubbockEl Paso
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Option 1: Curb to Curb for all passengers
Option 2: Curb to Curb with the option of Door to Door on request
Passenger Assistance Level
Current Practice:Door-through-Door
Cost Avoidance:
$145k
$96k
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Passenger Assistance Level
TAMPA
CHARLOTTELOUSIVILLEKANSAS CITY
MEMPHISINDIANAPOLIS
COLUMBUSSACRAMENTOORLANDO
33%Curb-to-Curb
67%Door-to-Door
What do our peer cities do?
86%Curb-to-Curb
14%Door-to-Door
What do Texas cities do?
DALLAS
HOUSTONSAN ANTONIO
LUBBOCKCORPUS CHRISTI
EL PASO
FORT WORTH
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2020
Next Steps
July: Outreach for Policy OptionsAnalyze results
August: Present findings to BoardAugust-September: Outreach for Proposed Policy
ChangesSeptember: Board action on policiesOctober: ADA Plan public hearing
ADA Plan update