metrics for success using metrics to drive change · 2019-12-04 · metrics for success using...
TRANSCRIPT
May 7-9, 2017
Disney’s Yacht & Beach Club Resorts®, Florida
Metrics for Success Using Metrics to Drive Change
Judy Bicking, May 2017
May 7-9, 2017
Disney’s Yacht & Beach Club Resorts®, Florida
About Your Presenter
Judy Bicking is a 27 year veteran of Johnson & Johnson. Her career has been focused on Procure -2-Pay, Order-2-Cash, and developing Shared Service Centers in the U.S. and Europe; earning high recognition for process improvement and major cost savings. She led the first department to earn IOFM AP Departmental Certification designation. Today she is a Public Speaker, does consulting in O2C and P2P and participated as co-founder and played a major role in writing and conducting certification training in these fields. She also owns and operates a retail department store along with her passion in doing mission work at home and abroad.
Process Improvement
• Have you felt that you are the only one driving change?
• Have you been able to get momentum around BP you’ve implemented?
• Is it… can’t or won’t?
NO WAY
Have you tried to improve the process? • GL# assigned by purchaser
• Credit Cards
– Pcard Holder
– Supplier Accounts Receivable
• Evaluated Receipt Settlement: ERS / POR
– Buyers
– Suppliers
Noise: “YOU” people NEVER pay the invoice on time !*%#!
“If an invoice is due in 30 days, we pay it in 60 days. If it’s due in 60 days, we pay it in 90 days. If it’s
Due in 90 days, then they probably don’t Need the money anyway.”
Can’t Fight City Hall
Noise vs. Metrics
• Complaints & Perception • Customer • Staff mbr.
• ASK: “How many times does this happen?”
Choose Metrics: To Focus • What are you trying to
accomplish?
• What are other companies doing?
• How did they go about it?
• What roadblocks did they encounter?
• How did they fix, eliminate them?
• What did they achieve?
May 7-9, 2017
Disney’s Yacht & Beach Club Resorts®, Florida
Where to start?
• Can you get system reports?
• Can you create specialized reports?
• Have you done sampling when reports are not available?
PO NonPO
Total Invoices Inventory NonInv MRO Less $1,000
Where to start?
• Do you know what your biggest Pain Point?
– How?
– Noise or reports?
• What keeps you up nights?
• What frustrates your staff?
– Work arounds.
– C-suite that overrides policies
May 7-9, 2017
Disney’s Yacht & Beach Club Resorts®, Florida
PO NonPO
Total Invoices Total Dollars Avg Cycle Time % Paid-on-Time Cost Per Invoice % No Touch
PO: Inventory
PO:MRO
Non PO: MRO
< $1,000 .
Paper
EDI
Pcard
ERS
Manual
Auto Match
Mismatches
Receipt
Price
Quantity
Total Payments Nbr of Invoices Cost / Payment
Paper checks
EFT
Wire
Pcards
Letters of Credit
Benchmark Data: Metrics and Process
• What are others doing to solve “that” issue
• What type of benchmark company? – Internal
– Competitive
– System
– Generic
– Fast Track
• Conferences (Great Opportunity)
• Websites (IOFM)
• Survey’s (IOFM)
Your Metrics
• Real Facts
• Don’t make pretty
• Get funding
• Approval
• Support
Develop a Solid ROI • Take a Project Management Class
• Develop a strong presentation – Current condition
– Future State
• Immediate: AP Process
• Future:
–P2P
–Global
• ROI with support
• Achievable Timeline
Sell the C-Suite • What’s in it for them
– Reduce Cost / Efficiency
– Compliance
– Cash Control
• Budget Compliance
• Visibility
– Accurate Timely Financial Statements
– Bottom Line Savings
• Discount Management
• Spend Management
• What’s in it for you
– Job satisfaction
– Recognition
– Perception changed
– Seen as a business partner
• What you want
– Financing
– Support: NO BACK DOORS
Choose to Succeed
• Selection:
– AP can control
– Pick a Winner
• Based on Benchmark
• EXAMPLE:
–Negative Receipt Notice
How to Ensure Success
• Monthly Reports • Qrtly Reports to CFO • Rack-em~n~Stack-em • Charge back
• Holiday Inn vs The Ritz
Status Quo • Own it • Become a business partner
• Change your mission from “Best Invoice processor” to:
Leading the organization to World Class by building a cohesive relationship with purchasing to develop
a purchasing and payment strategy for all goods and services that will deliver
bottom line savings. • If you don’t change your perception of your
image… How will you change the organizations?
May 7-9, 2017
Disney’s Yacht & Beach Club Resorts®, Florida
Thank You
Questions