John Schiller

MetLife National Accounts

West Customer Unit

MetLife’s 16th Annual U.S. Employee Benefit Trends Study

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© 2018 MetLife Services and Solutions, LLC

Confidential – For MetLife Internal Use Only

Regional Market: 2-4,999 employees; National Account: 5,000+ employees

MetLife: group employee benefit products & services

Life Supplemental Health Global

Basic Term Life

Accidental Death & Dismemberment

Group Variable Universal Life

Group Universal Life

Post-Retirement Benefits

Supplemental Term Life

Voluntary Retiree Life

Dental

Vision

Short Term Disability

Long Term Disability

Individual Disability Income

Reserve Buyout

Total Absence Management

Expatriate Benefits

Multi-National Solutions

International Business Travel

Employee Engagement Accident & Health Specialty

Benefit Administration Firms

Communication Firms

Accident Insurance

Cancer

Critical Illness

Hospital Indemnity

Group Auto and Home

Business Travel Accident

Financial Education

Group Legal Services

Pet Insurance

16 years of capturing benefit trends A legacy of actionable insights

4

MetLife EBTS: Methodology *studies conducted by ORC International

2,501 interviews with benefits

decision makers at companies

with at least 2 employees

Geographic distribution

West

29% Midwest

20%

South

33%

Northeast

18%

2,653 interviews with full-time

employees who are 21 or over

Age distribution

2%

18%

27%

26%

22%

5%

65+

55-64

45-54

35-44

25-34

21-24

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Human connection in the age of automation

About half of both employees and employers

worry the workplace is becoming less human

Rise of the gig economy

57%

2018

Workers are increasingly interested in

contract or freelance work

51%

2017

17%

24%

2018

2017

Employees say they plan to leave

full-time work for gig or freelance in

the next 5 years

8

The empowered employee

The empowered employee

73%

63%

9

It isn’t just a paycheck that matters

The battle for talent is on and employees are asking more from their employers –

beyond salary and benefits – they want work that reflects who they are

Feel a strong sense

of purpose at work

Are on the same page as

their company in terms of

vision, values, and purpose

I feel a strong

sense of purpose

at my work

My work helps

define who I am

My work skills make

me a better person

in my personal life

10

Work shapes who we are

73% 60% 64%

11

The human workplace – creating moments of truth

The human workplace – creating moments of truth

12

Recognizing employee’s value can go a long way

The majority of time at

work I feel appreciated

60%

The majority of time at

work I feel empowered

58%

Moments of recognition can keep employees productive, motivated

and engaged – and employers have an opportunity to do a better job

13

Personal connection and transparency build trust

I trust my company’s

leadership 66%

I feel valued and

significant to my company

I believe that my

employer is loyal to me

65%

61%

14

Empower employees to be their best in work and life

The right fusion of work and life makes for better employees

Having work/life

balance makes me more

productive at work

Having work/life balance

makes me a more

engaged work colleague

The flexibility to work

from home is important

to my work-life balance

81% 79% 72%

15

A human workplace drives satisfaction

Most employees

feel more dedicated

to organizations

that help them balance

work and life

Satisfied 87%

Engaged 77%

Loyal 87%

Creating experiences that matter

16

Creating experiences that matter

17

Benefits support employee well-being

Having insurance/benefits

gives me peace of mind

for the unexpected 87%

62% The employee benefits offered

to me were an important

reason why I came to work

for this company Trending up

18

Employees want benefits that reflect their changing lives

Having benefits customized

to meet my needs would

increase my loyalty to

my employer

73% Agree

Most employees would be

willing to take a small

pay cut (on average, 3.6%)

in order to have a better choice

of benefits from their employer

83%

19

Choice provides a safety net

Employee

Non-medical benefits,

such as critical illness and

accident coverage, helps

me to limit my out-of-pocket

medical expenses

71%

20

And reduces stress

Beyond your

retirement savings,

which non-medical

benefits do you

feel reduce your

financial stress?

48%

Life insurance

46%

Auto insurance

46%

Dental insurance

41%

Home insurance

21

Wellness programs support a work-life blend

Must have/nice to

have summary 84%

Interest in

“A comprehensive

financial wellness

program

57%

Few employers are

currently offering financial

wellness program/

planning/education/

workshops/tools

18%

22

Bringing it to life

Bringing it to life

23

How to create a human workplace

Create moments of truth

Build trust and engagement

Provide flexibility and choice

1

2

3

24

Open Discussion

25

About the Study: Methodology

MetLife’s 16th Annual U.S. Employee Benefit Trends Study was conducted from December 2017 through

January 2018, and consisted of two distinct studies fielded by ORC International, a leading business

intelligence firm. The employer survey comprised 2501 interviews with benefits decision makers at

companies with at least two employees. The employee survey comprised 2653 interviews with full-time

employees, ages 21 and over, at companies with at least two employees.

About ORC International

ORC International helps global leaders uncover the truth about their business and fuel their most

important decisions, so they can optimize today, differentiate tomorrow and win in the future. A top 20

global business intelligence firm, ORC International works with some of the world’s leading organizations

to better understand their customers, employees and markets and transform their business performance.

ORC International is part of Engine Group, an independent, collaborative network designed to help

clients move from intelligence to action seamlessly. For more information, visit ORCInternational.com.

About MetLife

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading

financial services companies, providing insurance, annuities, employee benefits and asset management

to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife

has operations in more than 40 countries and holds leading market positions in the United States, Japan,

Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.