merlinondemand capability overview€¦ · capability overview 6 merlin.net™ pcn iso 27001...

MerlinOnDemand™

Capability Overview

AT ABBOTT, WE CARE ABOUT THE IMPORTANCE OUR CUSTOMERS PLACE ON EFFICIENCY AND OUTCOME.The MerlinOnDemand™ capability represents a solution to maintaining your department’s efficiency and high level of patient care. Transmitters with MerlinOnDemand capability can promptly interrogate your patients’ implanted cardiac device and deliver printed reports without the physical presence of an Abbott representative. If needed, your local Abbott representative can assist with report interpretation.

Trust Abbott to deliver control of your department’s workflow with the utilization of the MerlinOnDemand capability.

35792 MAT-1901305 v1.0 | Item approved for U.S. use only. 2

A single, portable Merlin@home™ transmitter with MerlinOnDemand enabled

Interrogates Abbott implantable cardiac devices*

Prompt receipt and interpretation of device reports by Abbott representative, if needed

Reports are faxed/emailed to staff on-site depending on account setup

Several connectivity options

Reports are also sent to patients’ following physicians’ Merlin.net™ PCN accounts

Presence of Abbott representative is not required

MerlinOnDemand™ Capability Overview


*Non-Bluetooth® wireless technology-enabled devices that are compatible with remote monitoring; country jurisdiction dependent.

IDEAL FOR HOSPITAL DEPARTMENTS THAT VALUE:

APPROPRIATE DEPARTMENTS FOR MerlinOnDemand ENABLED TRANSMITTERS INCLUDE:

MerlinOnDemand™ Capability


• Efficiency

• Control of workflow

• Expert review of device reports

• Emergency department

• Pre-operative/PACU

• ICU/CCU

• Telemetry unit

• Radiology

• Remote or satellite clinic

Enrollment

CONTACT YOUR LOCAL ABBOTT REPRESENTATIVE:

• 1-800-722-3423 (1-800-PACE ICD)

ONE-PAGE ENROLLMENT FORM:

• Work with local representative at the site where reports should be sent

• Indicate email recipients, if any, in addition to the fax number

• Reports will only be faxed to the number listed on the enrollment form

SIGNATURE FROM ANY HOSPITAL DEPARTMENT REPRESENTATIVE:

• Simply to confirm enrollment

• Not a commitment to a fee or payment by the hospital


SIMPLE ENROLLMENT PROCESS

Contact info of the site and Merlin.net PCN clinic

FastPath™ summary screen

Freeze capture

Episodes summary

Most recent unviewed VT/VF episode + SEGM

Diagnostics summary

Parameters summary

TRANSMISSION TO Merlin.net PCN

FAX REPORTRECEIVED BY THE SITE WITHIN 30 MINUTES

Capability Overview

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Merlin.net™ PCNISO 27001128-bit SSL encryption

EMAIL REPORT

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INTERROGATION WITHOUT PROGRAMMER AT:Emergency department, pre-op/PACU, ICU/CCU, satellite clinic, etc.

INDUCTIVE TRANSMITTER WITH MerlinOnDemand TRANSMITTER CAPABILITY:Capable of interrogating any non-Bluetooth® wireless technology Abbott device compatible with the Merlin@home™ transmitter:ICDs — Epic™/Atlas™ devices onwardPacemakers — Accent™/Anthem™ devices onward

Transmission also sent to home device clinic** if patient is enrolled in the Merlin.net PCN

Alerts delivered via mobile DirectAlerts™ notification feature

Reports emailed to Abbott field representatives for remote consultation

35792 MAT-1901305 v1.0 | Item approved for U.S. use only.*Additional reports are available upon request (contact your local representative).**Transmission appears as patient initiated on recent transmissions page.

DEFAULT REPORT CONTAINS*:

Transmission Report* CUSTOMIZABLE TO YOUR FACILITY:

• Contact your representative to make report settings changes

DEFAULT REPORT CONTAINS:

• Contact info of the site and Merlin.net™ PCN EP clinic

• FastPath™ summary screen

• Freeze capture

• Episodes summary

• Most recent unviewed VT/VF episode + SEGM

• Diagnostics summary

• Parameters summary

ARE AVAILABLE VIA FAX, EMAIL AND THE Merlin.net PCN (if patient is enrolled in their cardiology office’s Merlin.net PCN account)

35792 MAT-1901305 v1.0 | Item approved for U.S. use only. 7*Sample reports settings page shown.

KEY FEATURES

Key Features of the MerlinOnDemand™ Capability

• Easy to operate:

– One inductive transmitter for all non-Bluetooth® wireless technology, remote care compatible Abbott devices*

– Not “paired” to any specific patient

– No device expertise required

• Patients do not need to be enrolled in the Merlin.net™ PCN to receive interrogations

• Portable; can be deployed anywhere

• Several connectivity options: broadband,** cellular, landline


*MerlinOnDemand™ capability does not support Bluetooth® wireless technology devices, some Epic™ ICDs, some Atlas™ ICDs, older pacemakers such as the Zephyr™ pacemaker, Confirm™ Rx ICM or a device from another manufacturer.**Hospital IT department approval required for the broadband connectivity option.

Easy Three-step Interrogation Process

1. CONNECT TRANSMITTER

• Ensure connectivity option (broadband, cellular adapter, landline) is always connected to receive regular software upgrades

• Plug transmitter into electrical outlet

• Allow several minutes for the transmitter to boot up (LEDs scroll during process)

• Ready to perform an interrogation (only green LED is on)


Note: Depending on your transmitter model, the icons may look slightly different.


2. INTERROGATE DEVICE• Position wand over the patient’s implanted device

• Push round START button ONCE to READY transmitter for interrogation“Stars” icon will light up to indicate the transmitter is ready to perform an interrogation

• Push button again to initiate interrogation“Read” icon will flash while the transmitter is locating the implanted device

• The “Read” icon remains solid while the transmitter LEDs scroll left to right Data are being collected from the implanted device

• When the “Tower” icon is lit with scrolling LEDs, you can remove the wand Data are being uploaded, which may take up to 15 minutes

• When the “Stars” icon is lit, transmission is complete “Stars” icon lights up at the start of the process and again at the end




3. CONSULT WITH DEVICE SPECIALIST

• Advice on device status and episode interpretation by your Abbott representative

• Receive fax reports from the MerlinOnDemand™ capability-enabled transmitter within 30 minutes at the fax number specified by the account



MerlinOnDemand™

CapabilityTroubleshooting


Read Error

“READ” ICON SOLID AND FIRST LED FLASHING:

• The transmitter is attempting to read an unsupported Abbott device*

• DO NOT try to read the implanted device again (please contact your Abbott representative for interrogation)

“READ” ICON SOLID AND ALL FIVE LEDS FLASHING:

• The transmitter has not found a device in range of the telemetry wand

• Reposition the wand and press the white START button TWICE to restart the read process

– First button press — “Stars” icon illuminates

– Second button press — restarts read process


UNSUPPORTED DEVICE

CAN’T READ INFORMATION

UNSUPPORTED DEVICE OR UNABLE TO FIND DEVICE

Note: Depending on your transmitter was manufactured, the icons may look slightly different.

*MerlinOnDemand™ capability does not support Bluetooth® wireless technology devices, some Epic™ ICDs, some Atlas™ ICDs, older pacemakers such as the Zephyr™ pacemaker, Confirm™ Rx ICM or a device from another manufacturer.

“TOWER” ICON LIT WITH ALL FIVE LEDS FLASHING

Send Error

IF USING A CELLULAR ADAPTER:

• Disconnect and reconnect the USB connections

• Relocate the transmitter to an area with adequate cellular signal strength (e.g., outside wall or window)

• If the transmitter was unplugged from the wall, wait for it to boot up before attempting another connection

• Press the white START button TWICE to attempt the connection again

IF USING A LANDLINE:

• Disconnect and reconnect both ends of the phone cord

• Verify that the dial tone is active in the dedicated analog wall jack

• If using a splitter, remove the splitter and retry by connecting the phone cord directly into the working wall jack:

1. Disconnect from power outlet

2. Connect phone cord to dedicated fax line wall jack

3. Plug the transmitter back into the power outlet

4. Allow the transmitter to boot up

5. Attempt the connection again

• Press the white START button TWICE to attempt the connection again


THE TRANSMITTER CANNOT CONNECT WITH THE Merlin.net™ PCN


If the MerlinOnDemand™ transmitter display shows fewer than five flashing progress lights (LEDs), your cellular adapter is receiving a weak signal.

Send Error

FOR THE BUFFALO‡ ROUTER*

• Check to see if there are three LEDs lit on the WAP

– Power

– Internet connection

– Wireless signal

FOR THE TP-LINK‡ ROUTER*

• See chart for explanations of LEDs


FURTHER TROUBLESHOOTING CAN INCLUDE:

• Disconnecting/reconnecting the USB adapter and rebooting the transmitter then disconnecting the ethernet cord from the WAP and its connectivity source, then disconnecting the WAP from the power and reconnecting it.

*Consider rebooting the MerlinOnDemand™ transmitter, the WAP and the router/modem that the WAP is connected to.

THE TRANSMITTER CANNOT CONNECT WITH THE Merlin.net™ PCN

MerlinOnDemand™ Capability-enabled Transmitter Error

CONTACT TECHNICAL SUPPORT:

• If all five LEDs are lit, call Technical Support



Technical Support

REMOTE CARE TECHNICAL SUPPORT

For assistance with:

• Transmission or connectivity difficulties

• Assistance with MerlinOnDemand™ capability

CONTACT YOUR LOCAL REPRESENTATIVE

For assistance with:

• Transmitter setup

• Device behavior

• Device report interpretation

• Fax/email deliver questions or modifications

• General inquiries regarding Abbott implantable cardiac devices


EMAIL:

[email protected]

REMOTE CARE TECHNICAL SUPPORT (UNITED STATES ONLY):

1-877-696-3754 (1-877-myMerlin)

TO PAGE YOUR LOCAL REPRESENTATIVE:

1-800-722-3423 (1-800-PACE ICD)

AbbottOne St. Jude Medical Dr., St. Paul, MN 55117 USA, Tel: 1 651 756 2000Abbott.com

Rx OnlyBrief Summary: Prior to using these devices, please review the Instructions for Use for a complete listing of indications, contraindications, warnings, precautions, potential adverse events and directions for use.

™ Indicates a trademark of the Abbott group of companies.‡ Indicates a third party trademark, which is property of its respective owner. Bluetooth and Bluetooth logo are registered trademarks of Bluetooth SIG, Inc.© 2019 Abbott. All Rights Reserved.

35792 MAT-1901305 v1.0 | Item approved for U.S. use only.

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