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H E A L T H W E A L T H C A R E E R
M E R C E R W E B C A S T S E R I E S
T A C K L I N G T R E N D S I N T U R N O V E R
Patrick Gutmann Principal Frankfurt, Germany
JUNE 23, 2016
© MERCER 2016 1
W E L C O M E T O D A Y ’ S P R E S E N T E R
Patrick Gutmann
Sector Leader Europe [email protected]
Questions To submit a question, use the floating panel on the top of your screen and click the Q&A button:
CLICK HERE TO ASK A QUESTION TO “ALL PANELISTS.”
© MERCER 2016 2
T R E N D S I N E M P L O Y E E T U R N O V E R
W h a t ’ s N e w W h a t C a n W e D o ? Q & A
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T H E M E A S U R E M E N T C O N T I N U U M
R e a c t i ve c h e c k s
S i m u l a t i ons & F o r e c as t i ng
C o r r e l a t i ons
Benchmarks
O n g o i ng r e p o r t s
C a u s a t i o n
A n e c d o t es
L e s s P o w e r f u l M o r e P o w e r f u l M e a s u r e m e n t C o n t i n u u m
W H AT I S H A P P E N I N G ? W H Y A N D W H E R E I S I T H A P P E N I N G ?
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G l o b a l S a l a r y S u r v e y
L a b o r C o s t
M o d e l i n g
D A T A F E A T U R E D T O D A Y H I G H L I G H T S M E R C E R | C O M P T R Y X
O n - d e m a n d a n a l y t i c s a n d i n d u s t r y p e e r b e n c h m a r k i n g f o r 2 0 + c r i t i c a l m e t r i c s i n c l u d i n g p a y r o l l c o s t , p r o d u c t i v i t y , o r g a n i z a t i o n a l l e v e r a g e a n d t u r n o v e r
W o r k f o r c e M e t r i c s
G l o b a l p a y d a t a w i t h a d a t a b a s e o f n e a r l y 3 m i l l i o n r e c o r d s f o r 2 5 0 + j o b s
E n a b l e s i n s t a n t v i r t u a l o r g a n i z a t i o n d e s i g n t o m o d e l p a y r o l l c o s t s i n 8 5 + c o u n t r i e s a r o u n d t h e w o r l d
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M E R C E R | C O M P T R Y X W O R K F O R C E M E T R I C S
Financial
Level Location
Function Demographics
F U L L A N A LY T I C A L C A PA B I L I T Y Y O U V S . Y O U R M A R K E T
Profile your organization against the competition
© MERCER 2016 6
T U R N O V E R R A T E S - ” E M P I R I C A L L Y B A S E D ” T O T A L T E R M S D I V I D E D B Y A V E R A G E P O P U L A T I O N ”
O n e o f s e v e r a l e m p l o y m e n t “ r a t e ” c a l c u l a t i o n s i n M e r c e r | C o m p t r y x
A v e r a g e P o p u l a t i o n = ( B e g i n n i n g + E n d i n g H e a d c o u n t / 2 )
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K E Y L E A R N I N G S T R E N D S I N T U R N O V E R
D O N ’ T F O R G E T T O TAL
T U R N O V E R C O N T E X T M AT T E R S
K E E P P E E L I N G B AC K T H E
O N I O N
© MERCER 2016 8 © MERCER 2016 8
KEEP PEELING BACK THE ONION
© MERCER 2016 9
V O L U N T A R Y T U R N O V E R B Y F U N C T I O N G L O B A L V S E U R O P E
7.1% 5.5% 6.0% 6.4% 7.1% 7.6% 7.7%
9.7% 9.9% 11.0%
0%
5%
10%
15%
Eur
ope
over
all
IT PS
R&
D
Lega
l
Mar
ketin
g
CS
HR
Sal
es
Fina
nce
GLOBAL Voluntary Turnover
9.6%
7.1% 7.6% 8.6%
9.6% 9.6% 10.4% 10.9%
12.6% 12.7%
0%
5%
10%
15%G
loba
l IT
Lega
l
R&
D PS
CS
Mar
ketin
g
HR
Sal
es
Fina
nce
EUROPE Voluntary Turnover
APAC: 13,5% US: 8,1%
© MERCER 2016 10
7%
2% 3% 3% 4% 4% 5% 5% 6% 6% 6% 8% 8% 8% 8% 9%
1%
4% 6% 6%
8% 10%
11% 12% 12%
16%
6%
3%
5%
9%
4%
7% 4% 4%
11%
7% 7% 5%
3%
5%
8%
4%
9% 2%
3% 3%
8%
13%
2% 3%
6%
2%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
Eur
ope
Finl
and
Gre
ece
Italy
Aus
tria
Bel
gium
Ger
man
y
Fran
ce
Spa
in
Net
herla
nds
Sw
itzer
land
Sw
eden
Nor
way
Den
mar
k
Uni
ted
Kin
gdom
Irela
nd
Slo
veni
a
Ser
bia
Slo
vaki
a
Cze
ch R
epub
lic
Rus
sia
Ukr
aine
Bul
garia
Pol
and
Hun
gary
Rom
ania
Turnover Rate (Voluntary) Turnover Rate (Involuntary)
Turn
over
Rat
e in
%
T U R N O V E R ( V O L U N T A R Y A N D I N V O L U N T A R Y ) B Y L O C A T I O N
Western Europe Eastern Europe
© MERCER 2016 11
V O L U N T A R Y T U R N O V E R B Y L E V E L E U R O P E N E W H I R E R A T E V S T U R N O V E R B Y L E V E L
21.2%
15.9%
7.5%
7.4%
9.6%
7.1%
4.7%
7.4%
0.00% 5.00% 10.00% 15.00% 20.00% 25.00%
S - Supp. (All)
P - Prof. (All)
M - Mgmt
E - Exec Turnover Rate (Voluntary)
New Hire Rate
© MERCER 2016 12
V O L U N T A R Y T U R N O V E R B Y L E V E L E U R O P E : R & D A N D S A L E S P R O F E S S I O N A L S
11.4% 9.6%
6.8% 5.1%
4.1% 2.9%
0%
5%
10%
15%
P1
- Ent
ry
P2
- Dvl
png
P3
- Pro
ficie
nt
P4
- Mas
tery
P5
- Exp
ert
P6
- Adv
isor
y
Sales Voluntary Turnover
18.1%
15.3%
10.7% 9.3%
6.9% 7.9%
0%
5%
10%
15%
20%P
1 - E
ntry
P2
- Dvl
png
P3
- Pro
ficie
nt
P4
- Mas
tery
P5
- Exp
ert
P6
- Adv
isor
y
R&D Voluntary Turnover
© MERCER 2016 13
V O L U N T A R Y T U R N O V E R B Y G E N D E R E U R O P E
Overall
7.7%
6.5%
0%
5%
10%
Fem
ale
Mal
e
Career Level Support
9.6%
6.7%
0%
5%
10%
Fem
ale
Mal
e
Sales Function
9.9%
8.9%
5%
10%
Fem
ale
Mal
e
© MERCER 2016 14 © MERCER 2016 14
CONTEXT MATTERS
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V O L U N T A R Y T U R N O V E R A R O U N D T H E W O R L D P R O F E S S O N A L L E V E L – T E C H - F O C U S E D I N D U S T R Y
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W H A T F U N C T I O N S A R E P R E S E N T A N D M O S T C R I T I C A L I N T H E U K ?
16%
3%
38%
18% 25%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Adm
in
Ope
ratio
ns
Ser
vice
s
R&
D
Sal
es &
Mar
ketin
g
% of Headcount Professionals UK by Function
The analysis indicates that in the UK the mojority of the professional headcount is in the Services and the Sales & Marketing Function.
© MERCER 2016 17
A N D W H E R E A R E T H E T O P P E R F O R M E R S ?
16%
3%
38%
18%
25%
12%
6%
14%
12%
10%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
16.00%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
Adm
in
Ope
ratio
ns
Ser
vice
s
R&
D
Sal
es &
Mar
ketin
g
Top Performer %
of H
eadc
ount
… and most of the Top Performers can be found in Services and R&D and Admin.
© MERCER 2016 18
F I N A L L Y W H A T F U N C T I O N I N T H E U K S H O W S T H E H I G H E S T T U R N O V E R ?
16%
3%
38% 18%
25%
8%
9%
7%
8%
12%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
Adm
in
Ope
ratio
ns
Ser
vice
s
R&
D
Sal
es &
Mar
ketin
g
Turnover (voluntary)
% o
f Hea
dcou
nt
Whereas higherst turnover can be found in Sales & Marketing
© MERCER 2016 19 © MERCER 2016 19
DON’T FORGET TOTAL TURNOVER
© MERCER 2016 20
T U R N O V E R B Y L O C A T I O N V O L U N T A R Y A N D T O T A L T U R N O V E R
V O L U N TARY T U R N O V E R
T O TAL T U R N O V E R
14.06% 11.44%
7.85%
11.41%
15.81%
6.85%
13.17% 13.82%
0%
5%
10%
15%
20%
25%
China Hong Kong South Korea Thailand India Japan Phillipines Singapore
19.24% 17.37%
12.08%
20.21% 18.07%
13.23%
20.32% 19.66%
0%
5%
10%
15%
20%
25%
China Hong Kong South Korea Thailand India Japan Phillipines Singapore
© MERCER 2016 21
S U M M A R Y T R E N D S I N T U R N O V E R
D O N ’ T F O R G E T T O TAL
T U R N O V E R C O N T E X T M AT T E R S
K E E P P E E L I N G B AC K T H E
O N I O N
Start with the aggregate and drill down to the details through different lenses.
Contrast your turnover data with other factors. .
Voluntary turnover is just part of the reason why people are leaving.
© MERCER 2016 22
W H A T N E X T A N D W H E R E T O G O ?
Thursday, 30st June 10 o‘clock
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© MERCER 2016 23
Q U E S T I O N S ?
Patrick Gutmann Sector Leader Europe
QUESTIONS Please type your questions in the Q&A section of the toolbar and we will do our best to answer as many questions as we have time for. To submit a question while in full screen mode, use the Q&A button, on the floating panel, on the top of your screen.
CLICK HERE TO ASK A QUESTION TO “ALL PANELISTS”
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© MERCER 2016 24