membership application regular & associate qualified … membership services guide.pdf ·...

MEMBERSHIP APPLICATION – REGULAR & ASSOCIATE

Qualified to apply: REGULAR 1. Military Officer, Enlisted Personnel 2. Inactive/Reserve Officer Note: Must be CAD for 1 term of 3 years continuous service

3. PNP/BFP/BJMP Officer or Non-Officer 4. Civilian Employees (AFPSLAI-accredited institutions) 5. Resigned from Military Service / Honorably Discharged 6. AFP/PNP/BFP Retirees 7. AFP/PNP Pensioners (widow/er) ASSOCIATE 8. PVAO Pensioners 9. Dependents of Regular Members (spouse/children) 10. PNPA/PMA/PAF Cadet 11. Candidate Officers (OCS and NOCC)

Responsible Unit: MEMBERSHIP SECTION

Responsible Person: MEMBERSHIP SERVICES STAFF (MSS)

Fees: NONE

Standard Processing Time: 20 mins upon acceptance of complete documents

PHASE STEP OPR ACTIVITY Query of eligibility for membership & required documents

1 Client Secures queuing number and waits to be called by the MS Staff. (phone-in queries with regards to requirements may be entertained to some extent only, to protect the privacy of existing members)

2 Client When called by the MS Staff, presents valid identification to establish identity of membership applicant.

3 MS Staff Performs corresponding verification to determine whether applicant has been previously admitted as member:

a) If without existing records, provides member with Membership Application Form (MAF) and list of needed requirements (Table 1). Applicant to proceed with step 4.

b) If with active membership status, advises member to update records (see membership updating).

c) If with terminated membership, verifies if he meets criteria mentioned under re-activation (see re-activation of membership), otherwise applicant shall be qualified for re-admission which entails the same requirements as a new member without existing records with an additional requirement to submit letter of intent.

4 Client Submits filled up Membership Application Form (MAF) together with pertinent documentary requirements (refer to Table 1) as applicable from each respective branch of service, and deposit slip and amount for the required initial CCA of P1,000.00.

Actual membership processing

5 MS Staff Encodes the application, scans the Specimen Signature Card (SSC) and forwards the necessary documents to the BH for approval of membership.

6 BH Evaluates the membership application and approves.

7 MS Staff Initiates the opening of Capital Contribution Account (CCA) and forwards the same to the Tellering Section for the initial deposit of the member.

8 Teller Validates initial deposit and forwards updated CCA passbook to MS Staff.

9 MS Staff Releases updated CCA passbook and AFPSLAI ID to member.

END OF PROCESS

MEMBERSHIP DATA UPDATE – REGULAR & ASSOCIATE

Required to Update: 12. Those with changes in any of their personal details as contained in the Membership Application Form (MAF) and/or Specimen Signature Card (SSC);

13. Those that have not updated their membership record and SSCs for at least 3 years



Fees: NONE


STEP OPR ACTIVITY


2 Client When called by the MS Staff, presents valid identification to establish identity of the member (i.e. AFPSLAI ID).

3 MS Staff Performs corresponding verification to determine other items that may have been tagged (account hold) in the IMCS that is required of the member; and advises member accordingly.

4 Client Submits filled up Membership Update Form (MUF) together with the corresponding documents as may be required by the MS Staff. For data update with regards to changes in civil status to married, the list of requirements is found in Table 2.

5 MS Staff Proceeds with the updating of records of the member and scanning of SSC. END OF PROCESS FOR STATUS UPDATE WITHOUT CHANGE IN SURNAME. For status update with change in surname, proceed to step 6.

6 Client Submits filled up forms to MS Staff for ID replacement and passbook replacement by reason of the change in surname.

7 MS Staff Initiates the preparation of new ID as well as updating of account(s) registered to the member to reflect the new surname including its corresponding passbook(s).

8 MS Staff Releases updated passbook and AFPSLAI ID to member.

END OF PROCESS

Requirement for Status Updating – Single to Married (MUF, SSC & ID) Table 2

Change in Status to Married without change in Surname

Change in Status to Married with change in Surname

Regular Associate Regular Associate

NSO Certified Marriage Certificate Required Required Required Required

Amendment Order and Latest Payslip (with new surname) Required

Company ID/Valid ID /service ID (with new surname) Required Required

Two(2) copies 2x2 ID picture in white background Active, Inactive and Reserved Officer, Cadets shall be in

uniform without eye and head wear Retired / Resigned and Civilians shall be in civilian clothes

Required Required Required Required

One(1) copy of 1x1ID picture in white background Active, Inactive and Reserved Officer, Cadets shall be in

uniform without eye and head wear Retired / Resigned and Civilians shall be in civilian clothes

Required Required

REPLACEMENT OF LOST ID



Fees: P30.00


STEP OPR ACTIVITY


2 Client When called by the MS Staff, presents valid identification to establish identity of the member (i.e. government issued ID with picture).

3 MS Staff 1. Performs corresponding verification to determine other items that may have been tagged (account hold) in the IMCS that is required of the member; and advises member accordingly.

2. Requires member to fill up ID replacement form and endorses member to the Tellering Section to make payment.

4 Client Pays the corresponding fee at the Tellering Section, and proceeds to Membership Section.

5 Client Presents OR and submits filled up ID replacement form together with the corresponding documents, as may be required by the MS Staff. Pertinent requirements for ID replacement are:

1 copy of notarized Affidavit of Loss Two (2) copies 1x1 ID picture (with white background, in uniform, no

eye/head gear) Photocopy of 3 valid IDs (original copy shall be presented)

6 MS Staff Proceeds in processing the new ID and releases it to the member.

END OF PROCESS

REPLACEMENT OF LOST PASSBOOK



Fees: P100.00


STEP OPR ACTIVITY


2 Client When called by the MS Staff, presents valid identification to establish identity of the member (i.e. AFPSLAI ID, government issued ID with picture).


2. Requires member to fill up passbook replacement form and endorses member to the Tellering Section to make payment.

4 Client Pays the corresponding fee at the Tellering Section, and proceeds to Membership Section.

5 Client Presents OR and submits filled up passbook replacement form together with the corresponding documents, as may be required by the MS Staff.

Pertinent requirements for Passbook replacement are: 1 copy of notarized Affidavit of Loss clearly indicating the account

number Two (2) copies 2x2 picture (with white background, in uniform without

eye/head gear) Photocopy of 3 valid IDs (original copy shall be presented)

6 MS Staff Proceeds in processing the new passbook and releases it to the member. Puts the account on hold for 1 working day, hence withdrawal can only be allowed the following working day after the replacement is facilitated.

END OF PROCESS

REPLACEMENT OF FILLED UP PASSBOOK



Fees: NONE


STEP OPR ACTIVITY


2 Client When called by the MS Staff, presents valid identification to establish identity of the member (i.e. AFPSLAI ID, government issued ID with picture), as well as the filled up passbook for evaluation of the MS Staff.


2. Requires member to fill up passbook replacement form.

4 Client Submits filled up passbook replacement form together with the corresponding documents, as may be required by the MS Staff.

5 MS Staff Proceeds in processing the new passbook and releases it to the member.

END OF PROCESS

APPLICATION FOR JOINT ACCOUNTS & SURVIVORSHIP AGREEMENT



Fees: P100.00


STEP OPR ACTIVITY


2 Client (principal together with co-

depositors)

When called by the MS Staff, presents valid identification to establish identity of the members (i.e. AFPSLAI ID, government issued ID with picture) and informs MS Staff of intention to apply for joint account.

3 MS Staff 1 Requires member intending to be co-depositors to update their respective records (pls refer to steps in membership updating)

2 Performs corresponding verification to determine other items that may have been tagged (account hold) in the IMCS that is required of the members; and advises member accordingly.

3 Explains to the member the implications of an “and” account as compared to an “and/or” account, the former requiring that the principal and all co-depositors to sign in the transactions slips (i.e. withdrawals) before it can be processed later on, while the latter requires any of the signatures of the principal or the co-depositors only. It should be highlighted however that each account can only take in a maximum of two (2) co-depositors.

4 Explains the implications of a joint account covered with a Survivorship Agreement as compared to one that is not.

5 Requires member to fill up and sign the Joint Account Form and passbook replacement form.

4 Client Complies first with the updating of membership record, then submits filled up Joint Account Form and duly signed passbook replacement form together with the corresponding documents, as may be required by the MS Staff.

5 MS Staff Facilitates the joint account application as well as the passbook replacement. Once done, the MS staff shall release the new passbook indicating therein the names of the principal and the co-depositors.

END OF PROCESS

CANCELLATION OF CO-DEPOSITORS & SURVIVORSHIP AGREEMENT



Fees: P100.00


STEP OPR ACTIVITY


2 Client (principal together with co-

depositors)

When called by the MS Staff, presents valid identification to establish identity of the members (i.e. AFPSLAI ID, government issued ID with picture) and informs MS Staff of intention remove co-depositor(s) from the joint account.

3 MS Staff 1 Requires member to surrender corresponding passbook of the accounts from which the co-depositor(s) shall be removed.

2 Performs corresponding verification to determine other items that may have been tagged (account hold) in the IMCS that is required of the members; and advises member accordingly.

3 Requires member to fill up and sign the request form for cancellation of co-depositor (mere signing of said form implicitly connotes that the co-depositor(s) being removed, cedes his/her claim to the amount in the subject account); and passbook replacement form.

4 Client Submits the filled out and duly signed request form for co-depositor cancellation and the passbook of subject jointly-owned account as well as the passbook replacement form.

5 MS Staff Facilitates the cancellation of the co-depositor from the subject account and initiates the issuance of a new passbook reflecting the changes made (dropping of co-depositor from account name) and releases said passbook to the remaining depositor of said account.

END OF PROCESS

APPLICATION FOR CAPCON AUTO DEDUCTION



Fees: NONE


STEP OPR ACTIVITY


2 Client

When called by the MS Staff, presents valid identification to establish identity of the member (i.e. AFPSLAI ID, government issued ID with picture) and informs MS Staff of intention to apply for CapCon auto deduction.

3 MS Staff 1 Performs corresponding verification to determine other items that may have been tagged (account hold) in the IMCS that is required of the member; and advises member accordingly.

2 Verifies the sufficiency of the member’s NTHP to accommodate such a request and informs member of salient provisions of the CapCon Account and its prescribed limits.

3 Requires member to fill up CapCon Auto Deduction Form (equivalent to an ATD).

4 Client Submits filled up CapCon Auto Deduction Form together with photocopy of latest payslip (original should be presented) as well as other corresponding documents that may be required by the MS Staff.

5 MS Staff Checks and ensures that the form is completely filled up by the member and advises member as to the effectivity of the first deduction depending on the branch of service the member belongs to.

END OF PROCESS

APPLICATION FOR SAVINGS ACCOUNT (02) AND PENSION ACCOUNT (07,09,012)



Fees: NONE


STEP OPR ACTIVITY


2 Client

When called by the MS Staff, presents valid identification to establish identity of the member (i.e. AFPSLAI ID, government issued ID with picture) and informs MS Staff of intention to apply for savings account or pension account, as applicable.


2 Requires member to fill up the account form.

4 Client Submits filled up account form as well as other corresponding documents that may be required by the MS Staff.

5 MS Staff Proceeds in processing the new passbook and releases it to the member.

END OF PROCESS

ENROLMENT INTO AFPSLAI PENSION EXPRESS (APEX)

Qualified to Apply: GHQR Pensioners currently receiving pension in AFPSLAI PNP Retirees / Pensioners BFP Retirees / Pensioners

Responsible Unit: MEMBERSHIP SECTION, AFPSLAI UCPB Branch Office

Responsible Person: MEMBERSHIP SERVICES STAFF (MSS) UCPB New Accounts In-charge

Fees: NONE


STEP OPR ACTIVITY


2 Client

When called by the MS Staff, presents valid identification to establish identity of the member (i.e. AFPSLAI ID, government issued ID with picture) and informs MS Staff of intention to apply for AFPSLAI Pension Express (APEX).


7 Requires member to update records (see steps on membership

updating). 8 Verifies whether pensioner is currently receiving pension thru AFPSLAI or

not. If member is currently receiving pension in AFPSLAI, MS Staff shall ensure that only the P100 required maintaining balance is retained in the pension account and the rest is transferred by the pensioner to his/her UCPB APEX account. If member is not yet receiving pension in AFPSLAI, MSS facilitates the issuance of the SD07 pension account together with the P100 initial deposit from the member (see application for pension

account 07,09,012). 9 Requires member to fill out the AFPSLAI Pension Express Form.

4 Client Submits filled out APEX Form to MS Staff.

5 MS Staff 1 Provides referral and Authorization Letter to pensioner as basis for UCPB to admit said pensioner to open an ATM account.

2 Performs other tasks incidental to the enrolment of the pensioner into the APEX scheme.

6 Client Proceeds to UCPB and presents the referral and Authorization Letter to the Account In-charge, together with the following: Filled up UCPB Money Mate application form Two (2) valid IDs Initial Deposit of P100 – withdrawable once APEX account is activated

given that this ATM product of UCPB requires no maintaining balance.

7 UCPB Advises pensioner to return after five (5) working days to claim the ATM Card.

8 Client Claims the ATM Card on the scheduled date. At this instance, only the pensioner is allowed by the UCPB to claim the ATM Card, as well as the PIN during activation.

END OF PROCESS

RENEWAL OF AFPSLAI PENSION EXPRESS (APEX) ENROLMENT

Deadline for Renewal: Last working day of the 6th month from date of enrolment or last renewal



Fees: NONE


STEP OPR ACTIVITY


2 Client

When called by the MS Staff, presents valid identification to establish identity of the member (i.e. AFPSLAI ID, government issued ID with picture) and informs MS Staff of intention to renew AFPSLAI Pension Express (APEX) enrolment.


2 Requires member to fill out the ATM Pension Update Form.

4 Client Submits filled out ATM Pension Update Form to MS Staff, as well as other documents that may be required by the MS Staff based on result of the account verification process.

5 MS Staff Facilitates renewal of the subject ATM pension enrolment.

END OF PROCESS

RE-ACTIVATION OF AFPSLAI MEMBERSHIP

Conditions that qualify for membership re-activation:

Membership was terminated despite remittances for capital contribution received by AFPSLAI which were yet to be posted into the CapCon Account with below P1,000 maintaining balance at the time of termination

Terminated member had either outstanding current or past due loan for which the member signified intention to settle the account thru condonation and/or re-structuring

Terminated member was erroneously tagged for termination because of a deceased namesake who had already been terminated from the membership roll.



Fees: NONE


STEP OPR ACTIVITY


2 Client

When called by the MS Staff, presents valid identification to establish identity of the member (i.e. AFPSLAI ID, government issued ID with picture) and inquires status of membership.

3 MS Staff 10 Performs corresponding verification to determine if cause for membership termination falls under the conditions stated above.

11 If within bounds of the conditions set above, requires member to update records (see membership updating) and presents passbook and ID (if lost, see procedure on replacement of lost ID/Passbook), otherwise advises member to comply with requirements on application as new member (see new membership application).

4 Client Submits Membership Update Form (MUF) together with other documents as maybe required by the MS Staff.

5 MS Staff Initiates routing of re-activation form starting from branch approving authorities up to Head, CSMAO.

6 CSMAO In charge

Reactivates membership record of concerned member based on approved re-activation form.

7 MS Staff Informs member that account has been re-activated and requires member to make deposit equivalent to minimum required balance.

8 Client Makes deposit on corresponding CapCon account as required by MS Staff.

END OF PROCESS

TERMINATION OF MEMBERSHIP



Fees: NONE

Standard Processing Time: 20 mins upon receipt of complete documents, up to Step 5

STEP OPR ACTIVITY


2 Client When called by the MS Staff, presents valid identification to establish identity of the member (i.e. AFPSLAI ID) and informs MS staff of intent to terminate membership.

3 MS Staff 1. Performs corresponding verification to determine the facts surrounding the account(s) of the member as different circumstances lead to different requirements for submission: Certificate of last payment from Finance Center – for active / discharged / retired

members (to include civilian employees) of the AFP / PNP / BFP / BJMP with outstanding loan and capital contribution remittance.

Proof that pension remittance to AFPSLAI has already stopped – for those receiving pension thru AFPSLAI

Duly accomplished APEX account closure form – for those enrolled in APEX Other appropriate documents as required by the MS Staff when the member co-

owns a joint account(s). 2. Informs member of any accountabilities with the Association that is due for

settlement or offsetting against the proceeds of the account(s) being terminated. 3. Requires member to fill out Membership Termination Form and submits other basic

requirements for termination.

4 Client Submits the filled up Membership Termination Form together with the following: AFPSLAI ID/Passbook(s) – in case of lost Passbook/ID, member needs to execute

Affidavit of Loss citing the circumstance of the loss of the same Additional Valid IDs – includes AFP/PNP/BJMP/BFP IDs or other IDs issued by

AFPSLAI-recognized institutions. Company IDs, GSIS/SSS/ PAG-IBIG ID, TIN, Voter’s ID, Driver’s License, latest Police/NBI Clearance.

Any one (1) or a combination of the requirements cited in step 3 which corresponds to the nature of the account(s) the member holds.

5 MS Staff 1. Evaluates completeness and authenticity of the documents submitted, then

facilitates verification of loans and other accountabilities, including incidental tasks on offsetting and OTC cash payment the member needs to make.

2. Informs member on when to claim the termination proceeds (as applicable) and gives claim stub accordingly.

6 Client Returns to AFPSLAI on the agreed date of when the termination proceeds shall be released and presents valid IDs to the releasing Teller to establish identity of claimant.

7 Releasing Teller

Releases check to rightful claimant.

END OF PROCESS

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