melissa miller cv 2015
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C u r r i c u l u m V i t a e
Melissa Miller
DOB: 03/09/92
Address: 17 Love Lane RothwellLeedsLS26 0NZ
Telephone: 07875992280Email: [email protected]
Personal statement:
I’m a young woman who has a great determination for life, my future and career. I’m constantly searching for any opportunities I have the privilege of experiencing both in my present and future working career.
I’ve previously volunteered for Leeds Deaf and blind Group, helping with groups of Elderly Deaf and blind people. Furthermore, I volunteered at Leeds Deaf Play scheme and Leeds Deaf Youth Club.
I pride myself on having a strong work ethic which drives me to work efficiently on tasks both as an individual and an equal in a group. No tasks are too difficult and all given opportunities are tackled with a positive outlook. I enjoy meeting new people, learning from their experiences and getting to know them as either a friend or colleague.
Previous Employment
Capita – Post Office Oct 2013 to Mar 2014Full-time Technical Support Advisor – Daily duties include diagnosing technical issues with home phone and broadband. Daily targets include meeting customer promises and adhering to expected business targets.
Mar 2014 to PresentFull-time Special provisioning agent - Daily tasks include manual intervention on orders that have not followed the correct process. This involves liaising with suppliers and customers to resolve any complaints or queries. I am responsible for all communications that are relayed to customers and raise all necessary escalations to achieve a successful recovery process.
I’ve gained a vast understanding of telecommunications and technologies involved. Whilst following standard processes, I’m able to utilise my knowledge and experience to not only offer suggestions to improve existing processes but to take ownership and implement improvements.
I often go above and beyond my job role by striving to take on extra responsibilities. I quality check team member’s calls/work and provide feedback and individual coaching/training to my colleagues.
My responsibilities
•Productivity tracking •Order management •Customer communications •Quality checking •Training/Coaching
I use Excel to keep a daily report on work that needs completing via team members. Also, I use this to manage my personal work and time by keeping my customers informed and up to date with any change on their order. I quality check members of my team’s personal work. I listen to their calls then I give them feedback to help them improve. I’m one of the advocates on my team. This means I provide help when anyone who needs it whether it’s training new members or advising current members of the team.
New Look – White Rose Shopping Centre Oct 2012 to Jan 2013Part-time temporary Sales Assistant – Working as part of a team assisting the public wherever possible, Keeping shop displays tidy and well stocked at all times. Operating the till and accurately handling cash, cheque and credit/debit card transactions. Management in New Look White Rose’s social networking sites such as twitter, Facebook, YouTube and Instagram.
Education:
Royds School Specialist Language CollegePennington LaneOultonLeedsLS26 8EX
Leeds City College - Park Lane House2 Hanover WayLeedsWest YorkshireLS3 1AA
Qualifications:
English Language - CEnglish Literature - CCitizenship - BReligious Education – CPhotography
Health & Social Care – C,C (Double Award)Maths- CScience- CEmergency First Aid – PassBTEC - Level 4 Degree
References:Hobbies and interests:Photography, sewing, arts and crafts, keeping fit and reading.
James ToalCapita – Post OfficeHepworth House,Clay Pit LnLeedsLS2 8AETel: 07917418757Email : [email protected]
Zoe MajorLeeds Society for Deaf & Blind PeopleCentenary HouseNorth StreetLeedsLS2 8AYTel: 0113 2438328Email:[email protected]
