Melissa Lynn Diaz-Vasquez5566 Fundy St Denver Co, 80249720-314-0011Melissadiaz5566@gmail.com

Profile Summary

Experienced professional with a successful career in banking, Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent organizational skills. An effective manager with the skills necessary to direct, train, and motivate staff to its fullest

potential.

Banking Employment

Ameristar Casino Casino Service Representative Blackhawk Co, Securing of company funds, provide accurate and courteous guest

service. Sold money to front line tellers. Establishes accurate accounts for players based on data entry guidelines,

issue cards and explain the program to guest. Answer questions about the Star Award program, gaming sessions,

transportation services, hotel restaurants, and all events and promotions. Implement and maintain a working knowledge of Ameristar, System of

Internal Controls and Service Standards as well as Federal Currency Transactions laws as they pertain to casinos.

Issue cash, prizes or comp redemptions based on earned points and comp available in player accounts.

Redeeming coin, chips, cash checks, run debit & credit card transactions. Maintaining and assuring the proper routing of the department’s

paperwork. Balance mobile cart impress totals. Maintain positive communication with all departments, team members

and guests. Academy Bank

04-2013 - 08-2013

2002 - 2012

Branch Manager Develop tactics to increase sales and profitability within the branch. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the

community. Hired and trained new employees in all aspects of their daily job

descriptions. Managed teller line, cash vault and ATM. Audit teller drawers. Processed loan application, overrode cash advances for payday loans. Scan proof work and research outage. End of month, quarterly and annually reports. Managed a staff of 8 customer service representatives and tellers.Highlights:

My branch and employees were always within the top 10 branches in the region for sales.

Internal audits always were above expectation in all areas of the branch. Branch was also in the top 5 in the regional for no losses due to RDI, and

teller drawer losses. Received Western Union awards for stopping fraudulent activity.

UMB Bank 2000-2001Cash Vault Teller

Make deposit for large retail department store and Denver public school. Sold money to front line tellers. Sold and bought money from the Federal Reserve. Balance Walgreens and other business in the area ATM machine.

Education

Certifications

North High School

America Bankers Training, Colorado Secretary of state (Notary), State of Colorado Gaming License And T.I.P.S. Certification.