MELISSA BRAND 19039 Keyturn Lane, Humble TX • (832)584-3950 • Melissabrand@att.net

Objective: To obtain a challenging full time long term position as an Administrative Assistant or Customer Service Representative with a stable company that offers growth potential and can utilize my diverse skills in customer service, office procedures and operations.

Summary of

Qualifications:

Experience:

Excellent administrative & customer service background, including: Ten years of office management and direct hands-on business operations, including dispatching, scheduling, accounts payable/receivable, job tracking & payroll.

Intertek Houston, TX 2014-2015

Billing Specialist

Provided data entry into customer systems Phoenix & Navarik Maintained customer spreadsheets Requested, collected and filed final lab analysis' Researched lab analysis when needed Verified and confirmed final lab results Mailing of invoices and paperwork via FEDEX/DHL and/or US Postal Service Maintained files and paperwork Branch and one off invoicing Performed administrative duties

Yukon HVAC Kingwood, TX 2012-2014 Kennesaw, GA 2008-2012Office Manger

Helped build the business with customer service and administrative support Entered data into main customer database for invoices and billing

Scheduled appointments, created invoices for service calls and dispatched information to technicians

Maintained accounts receivable for supply houses and inventory of all parts

Processed billing for all customer invoices

Assisted with advertising and marketing to expand customer database

Recruited, hired and performed background checks for all employee's

Wuxi App Tec Kennesaw, GA 2011-2012

Sample Staging

Accepted incoming and outgoing shipments Logged in shipments into Lims Reviewed client contracts from the portal Data input for all of the client’s CTP Created CTP work sheets Inspected all of the test samples for leakage or breaks Delivered all worksheet and test samples to the labs

Cellular Center Acworth, GA 2009-2011Sales Representative (part-time)

Provided excellent customer service to all internal and external customers Responsible for opening and closing the store Assisted customers with all cellular phones, accessories and calling plans Activated phones, transferred customer data from phone to phone and changed

service plans Helped track and maintain store inventory

North Cobb Heating & Cooling Services Inc. Acworth, GA 2000-2009

Office Manager /Administrative Assistant

Provided direct clerical and administrative support to the Owner and Project Manager

Assisted in the preparation of residential proposals & bids for new construction HVAC projects. Coordinate with commercial equipment suppliers to obtain

equipment specifications and pricing to include with commercial bid packages Maintained employee benefits (health insurance) Recruited, interviewed and screened applicants considered for employment

(includes background check and pre-employment drug screen) In-put customer work order information into database, schedule appointments,

printed and dispatched information to field technicians Calculated weekly payroll for all employees and prepare hand written payroll

checks Acted as primary contact for several home warranty companies that we

provided HVAC work (on their behalf) to their home warranty customer (included scheduling, obtaining authorization of work and submitting on-line or hard copy claims information)

Legacy Orthodontics (Dr. Amanda Conti) Acworth, GA 1998-2000Ortho Assistant Provided direct assistance to Dr. Conti with various orthodontic procedures Orthodontic adjustments and bracket installations Performed dental impressions and trim models Performed standard and panoramic X-Rays Performed various clerical and office functions as needed Provided excellent customer service to all patients

Various Skills: Proficient in Microsoft Office System (including Word and Excel) Microsoft Windows® operating system. Type 50 wpm with accuracy On-line customer billing Processing on-line credit card transactions

Notary (State of GA)

Education:

Wheeler High School - General Education

North Metro Tech – Continuing Education Courses

Typing Course Microsoft Word and Excel Basic Word Processing