meetings sa nov/dec 2011

www.saconference.co.zaR32.00 (VAT incl) ISSUE 40 November/December 2011

Eventing forecast for 2012 | T h e b e s t o f 2 0 1 1 | Confex your choice for improved ROI

Seasons greetings

from ExpoventExpovent EvolutionsEvolutions

SOUTH AFRICA AN EXCEPTIONAL CONVENTION DESTINATIONSSAA

C O N T E N T S

in this issue

8 An alternative for improving ROI

10Highlights from 2011

18 JEC...Exceeding your expectations

Industry InsightAIPC column

Member survey results 6An alternative for improving ROI

Nigel Walker CMP unpacks the benefits the confex 8Talking Points

The industrys leading associations share their

highlights from 2011 10EXSA column

This one goes out to the suppliers forum 13Thebe column

Carol Weaving looks at Africas performance

in exhibitions 15Product News Hot topics in business tourism news revealed

MSA showcases the latest developments in

MICE products and service offering 16Meeting PlacesJohannesburg Expo Centre

Meeting your demands; exceeding your expectations 18Tshwane Events Centre

Towards the year-end rush 20Granny Mouse Country House & Spa

A long-standing Midlands favourite 21KwaMaritane and Bakubung

Places of unbeatable experience 22Sandton Convention Centre

The leading business tourism catalyst in Sandton 24Arniston Spa Hotel

One of the Capes most exquisite locations 25Headline Leisure Management

Highlights, awards and hard work 26ICC Durban

Best in Africa 28Tala Private Game Reserve

KZNs top business and leisure destination 30

1MEETINGS SA | NOV/DEC 2011

2 MEETINGS SA | NOV/DEC 2011

C O N T E N T S

Event ManagementOasys InnovationsJubilation as the group secures COP17 tender 31A picture paints a thousand wordsAmanda Rogaly shares insight into the eventing trends of 2012 32

Reward & Develop USB Speakers CornerIan Johnston tells the tale of the African salesman 34

RegularsEditors comment 3Subscribe 14Whos who? People on the move 36Looking back 37Coming up 38Join the SA Conference community online 39Events diary 40Index to advertisers 40

Expovent Evolutions South Africa Striving to be captains of the industry 4

Cover Story

HLM Highlights, awards & hard work 2622

Legacy Hotels Kwa Maritane Bush Lodge

20Tshwane Events Centre

in this issue


expanding their national footprint in a very big way. And its this type of activity that highlights the long-term potential and confidence in the industry, despite the current slow business conditions.

For readers who are interested, as the TBI is an essential tool when forecasting changes and developments in business, the index is available to download on the TBCSA website, www.tbcsa.travel.

In closing the final chapter of 2011, I wish all Meetings SA readers and advertisers, and my invaluable team, of course, a blessed and restful festive season. Thank you once again for your unwavering support throughout the entire year. Its thanks to you that the magazine is the industrys definitive read.

See you back here in 2012!

Editor

Earlier in October, I attended a media round table discussion at Grant Thorton on the results of the third quarter edition of the Tourism Business Council of South Africa (TBCSA) and FNB Tourism Business Index (TBI). And while the harsh reality of hotel closures and continuous empty bed nights has left me gravely concerned, the TBI has certainly put things into perspective for me.

According to the TBI results, South African travel and tourism operators remain somewhat optimistic of an improvement in business performance levels for the next quarter of 2011, in spite of prior performance expectations not having been met. However, 2012 performance is still not expected to reach normal levels.

The TBI registered a performance index of 70.0 against a normal of 100. Although this lower actual performance is indicative of the current tough trading conditions, operators continue to expect an improvement in performance going forward, with the next quarter TBI forecasted at 84.9.

In addition, other tourism businesses such as tour operators, activities and attractions indicated higher performance levels than the accommodation sector.

So where does this leave business tourism? According to Mmatati Marobe, TBCSA CEO, Looking at the results, there are facets of the industry which are seeing better prospects. For instance, in this quarter conference businesses are reporting improved performance levels.

Looking to 2012, it seems that other tourism businesses (which include conferencing businesses) are less pessimistic about next year, with 25.6% of the TBI respondents expecting normal performance levels and 30.1% expecting better performance levels.

Theres no doubt about this as were seeing service providers and certain hotel chains

Optimism is primePublisher Elizabeth ShortenEditor Abby [email protected]

+27 (0)11 233 2608

Creative chief executive Frdrick DantonChief sub-editor Cindy MaulgueSub-editor Danielle HugoProduction manager Antois-Leigh BotmaFinancial manager Andrew LobbanAdministration Tonya HebentonDistribution manager Nomsa MasinaSubscription sales George [email protected]

Distribution coordinator Asha PursothamAdvertising sales Caroline Martin+27 (0)11 454 6051/2

+27 (0)72 235 5725

[email protected]

Meetings SA Nov/Dec 2011 Copyright. All rights reserved 2009

No. 4, 5th Avenue, Rivonia, JohannesburgPO Box 92026, Norwood 2117, South AfricaTel: +27 (0)11 233 2600Fax: +27 (0)11 234 7274/75www.3Smedia.co.za

Annual subscription: R270.00 (incl. VAT)ISSN 1684-9264

NOTICE OF RIGHTSMeetings SA is published bi-monthly by 3S Media. This publication, its form and contents vests in 3S Media, January 2008. All rights reserved. No part of this book, including cover and interior designs, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from the publisher, nor be otherwise circulated in any form of binding or cover other than that in which it is published and without a similar condition being imposed on the subsequent purchaser.

While every precaution has been taken in the preparation and compilation of this publication, the publisher assumes no responsibility for errors, omissions, completeness or accuracy of its contents, or for damages resulting from the use of the information contained herein. While every effort has been taken to ensure that no copyright or copyright issues is/are infringed, 3S Media, its directors, publisher, officers and employees cannot be held responsible and consequently disclaim any liability for any loss, liability damage, direct or consequential of whatsoever nature and howsoever arising.

On the cover: Expovent Evolutions South Africa Bottom left: Tala Private Game ReserveMiddle: Sandton Convention Centre Right: ICC Durban

As November rolls on and many look forward to a well-deserved December break, the tourism industry both the business and leisure sectors have experienced an incredibly tough year.

SOUTH AFRICA AN EXCEPTIONAL CONVENTION DESTINATIONSASA

4 MEETINGS SA | SEP/OCT 2011

Soweto Marathon

Striving to be captains of Founded off the back of natural progression and a passion to support struggling industry counterparts, Expovent Evolutions South Africa was launched in early 2011. A turnkey event production solution brought to you by Adrian McKnight and Louis Bobrow

4 MEETINGS SA | SEP/OCT 2011

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Expovent Evolutions South Africa

C O V E R S T O R Y

MEETINGS SA | SEP/OCT 2011 5

Looking back over the past two years, and given that the industry only really started to feel the effects of the recession after the 2010 FIFA Soccer World Cup, the event gave us a certain stability, with the latter part of 2010, and 2011 as a whole, having become increasingly difficult. The World Cup gave so many companies a false sense of security and their huge expectations were soon short lived by what is now remembered by many industry players as a bit of a white elephant, comments McKnight.

As a result, the events and exhibitions sectors have seen numerous companies struggling, and some unfortunately folding, since the outset of 2011. The knock-on effect has been alarming, with venue closures increasing country wide. Yet Expovent Evolutions has managed to remain progressive during these challenging times, a feat which is largely due to McKnights foresight and the fact that he knew better than to overextend operations for one large-scale event.

This isnt to say that the World Cup didnt provide incredible successes for the Expovent group, as the company saw a marked increase in revenue between end 2009 and August 2010. McKnight comments, Given that Expovent has the ability to diversify in its multitude of offerings, we were able to extend within our divisions to offer the necessary services to our industry partners, be it dcor, catering, freightage, venue hire, furniture hire and flooring, etc. The additional revenue has since allowed Expovent to grow within its various divisions, which has seen the group tapping into new business development markets during 2011.

Looking ahead at 2012Focusing on building on the already firm foundation of Expovent Evolutions a one-stop event production company McKnight says that investing in his team is high on the

hand for Expovent clients and they can assist in styling stands from start to finish. This service is offered nationwide and supported by Expovent Freightage.

McKnight adds, Many exhibitors simply do not have the time to take an extra day off from their day-to-day business activities to ensure that their stands are correctly set out in their companies standardised style in time for the opening of an exhibition. Instead, Expovent now offers this value-added service by way of collecting all the marketing collateral from the client's offices, boxing and shipping it to the exhibition venue and setting up and styling the stand according to spec, so that the clients stand staff literally need only arrive half an hour before the exhibition opens to ready themselves for a hassle-free day of interacting with visitors and networking with fellow delegates.

McKnight also plans on diversifying services within DammFine Cuisine to provide the

industry (including staff and crew) with wholesome, home-cooked meals on site during build up and breakdown periods at

exhibitions and events countrywide. At Surrey Common, Expovents unique

meeting and events venue located in Midrand, a new focus is on the cards for 2012. Our plan is to bring in the family aspect at the venue, which involves the hosting of fun and exciting childrens parties while simultaneously providing an equally entertaining and sociable environment for adults. This will, of course, be incorporated without losing the unique characteristics of Gautengs most exceptional meeting venue, he says.

Contact

Adrian McKnight

+27 (0)76 279 7270

[email protected]

www.uniquelyspectacular.co.za

the industryagenda for 2012. He explains, Having an employee contingent that is focused across the board is imperative to driving my vision of one full-service brand. Every member of the Expovent team, regardless of whether they are a conference coordinator, project manager, sales consultant, chef, draper, cleaner, furniture hire specialist or driver, based in Johannesburg, Durban or Cape Town, will receive skills development in the form of cross-training to ensure that they are fully equipped and 100% knowledgeable on the full spectrum of services

offered by the company.This is sure to see the group building on its

already strong client base, driving business forward and enriching Expovent staff to be captains of the industry.

In addition, enriching partnerships with fellow industry participants remains central to the success of the group, which is why McKnight and his team are always looking for new ways to better service the industry. These include putting additional resources into Expovent Freightage to expand on its fleet and driver availability, setting up a branch in Port Elizabeth and providing complete exhibition stand styling services. With CME Decor and Just Events, decor and Just Events, dcor specialists are on

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The Expovent Evolutions team wishes the industry a blessed festive season.

Merry Christmas and a prosperous 2012 for all! a

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prosperous 2012 for all!

C O V E R S T O R Y


I N D U S T R Y I N S I G H T

Essentially, the survey results show some modest gains in business activity and confidence levels but no overall robust recovery as had been hoped for. At the same time, the findings demonstrate significant regional variations that correspond to different levels of economic performance in various parts of the world.

The survey, carried out in conjunction with Red7 Communications, was designed to assist the International Association of Congress Centres (AIPC) members with getting the kind of information they need to benchmark their

performance and

Summary conclusions

plan future strategies. With a 70% response rate from 170 of the associations member centres representing 53 countries around the world, the survey provides a highly reliable and geographically comprehensive picture of global convention centre conditions.

Some of the key fi ndings include:The majority of centres in Europe and North America reported only modest revenue growth (2% to 3%) in 2010, although Australia and Asia indicated stronger growth during this same period (9.3% and 21.6% respectively). As a result, Asian centres have much more optimistic

expectations of future business revenues and price increases than other regions.

Associations remained the strongest business sector in most areas, with some increases in corporate business corresponding to the strength of the recovery in various areas.

Centres noted a number of changing business practices that had resulted from the recession. These included more negotiations, shorter booking times and slower overall business growth than in previous recoveries. Respondents also noted an increasing expectation for discounts and incentives, although this was much stronger in North America and Australia than among European centres.

New construction and planning has slowed somewhat, with a shift towards renovation/refurbishment of existing facilities. However, the growth in supply has still been greater than any increase in convention and exhibition business, which suggests that the intensity of competition will continue. The most new building and expansion activity was reported by Australia, which corresponds to another finding that centres in Europe and North America see their respective governments as less inclined to invest in new facilities than previously.The areas of greatest increase in client demand/expectation reported by centres include: more and higher quality meeting rooms higher levels of technology, including AV and

connectivity morevariety and quality in food and beverage

offerings.Members felt that the jury is still out on the effect that virtual meetings are having and will have in the future, with many centres seeing them as largely complementary to existing activities and others seeing them as competitive and likely to reduce facility business over the long term.

In general terms, centres identified three major challenges to future business growth: increasing competition from new facilities, an uncertain economic recovery and potential increases in transportation costs. However, there were again significant regional differences, with, for example, North American centres most concerned about transportation costs and Australian centres identifying growing competition as their top concerns.

Government policy changes were also identified as a potential threat in most areas, including decisions to reduce investment and/

The results of the second comprehensive AIPC member outlook survey document changes and progress during a period of uncertain economic recovery.

David Blanchfl ower, professor of Economics at Dartmouth College, USA

Rashid Toefy, CEO, Cape Town

International Convention Centre

2011 AIPC member survey

The association represents a global network of 170 leading centres in 54

countries, with the active involvement of more than 750 management-level

professionals. It is committed to encouraging and recognising excellence

in convention centre management, based on the diverse experience and

expertise of its international representation, and maintains a variety of

educational, research, networking and standards programmes to achieve this.

The AIPC also celebrates and promotes the essential role of the international

meetings industry in supporting economic, academic and professional development and enhancing global

relations among highly diverse business and cultural interests.

AIPC members are purpose-built facilities, of which the primary purpose is to accommodate and service

meetings, conventions, congresses and exhibitions. For further information please contact marianne.

de.ra [email protected] or visit www.aipr.org.

About the AIPC



or discourage meetings among their own staff. North American centres expressed a high level of concern with respect to the impact of government policies re: visas/access on event attendance.

Centres are spending more time interacting with local government and communities, particularly in terms of their key role in economic development, with over 70%

reporting that they are putting more emphasis on community, government and business relations. The survey will be repeated next year in order to continue tracking the progress of business conditions and the effects they are having on centre performance and practices.

The survey was designed to assist AIPC members in benchmarking

their performance and planning future strategies

Most, if not all, organisers and stand builders promote

the measurement of ROI in some shape or form



Resources do not only relate to financial expenditure, but should include time as well as lost opportunity costs, among a multitude of other factors. Organising an exhibition, participating in an exhibition or commissioning a designer stand should be no different.

Even a rudimentary search on return on investment (ROI) in terms of exhibitions or exhibition stands produces thousands of articles on the topic. Indeed most, if not all, organisers and stand builders promote the measurement of ROI in some shape or form. It is in our best interest to do so because a happy client (and who cannot but be happy with a positive, measurable and identified ROI) is one who will inevitably retain the services of such a provider.

What tools are available? There are a multitude of available tools. Some more complex than others, for example those arising out of the fast-moving consumer goodsmarket sector. We may, as consumers, feel that our privacy is invaded, but face-recognition software can allow an exhibitor to track the reaction of a visitor to a specific graphic or product on a stand. Software that measures how long or how many visitors stop and view a product or a graphic can provide valuable input in terms of enhancing the marketing techniques for that product. There exists automatic software that counts visitors as they traverse a stand, monitoring direction, time and interaction.

There would obviously be an input cost for the implementation of such advanced tools. Although I have not found research

on the cost sensitivity of exhibitors in regards to spending additional funds on being able to accurately measure ROI, I suspect that it is no different from the low single digit figure that exhibitors are willing to pay as an additional cost in order to have a greener, more environmentally-friendly stand.

There are many other techniques and methodologies available many at a relatively low cost, but all require a degree of discipline and management control. These can include lead generation monitoring, enquiry follow-up techniques and exhibitor training, among others. These are all well-established techniques, but remain under utilised.

The confexAnother interesting aspect of improving an exhibitors ROI is to carefully select and make an informed decision on which exhibitions to participate in. Exhibiting at a conference, in a so-called confex, has many advantages. Although the number of visitors will often be significantly less than participating in the more traditional forms of exhibition (typically in the low hundreds, rather than

in the thousands), the advantage is that by selecting a specific conference,

reviewing the conferences past records, the programme and other

factors, the exhibitor is able to very accurately match their products and services to the projected profile of delegates who will attend.

In addition, another advantage of exhibiting at a

conference is that a product or service is presented to a delegate

on numerous occasions over the duration of the conference often

two or three days. This compares to the typical less than 30 seconds

of exposure by a visitor traversing an exhibition stand. An exhibitor at a

confex therefore has ample opportunity to build a relationship with both existing

and potential clients during a conference including the opportunity to interact on a social/leisure basis.

A potential exhibitor considering a confex should not limit the basis of their decision to

No-one can afford to or at least should not be allowed to commence any activity for which the benefits are less than the resources utilised to undertake it. By Nigel Walker CMP

An alternative for improving ROI

Most, if not all, organisers and stand builders promote

the measurement of ROI inIsome shape or form

V/DEC 2011

arch on return ons of exhibitions ores thousands ofeed most, if not all, ders promote the ome shape or form. to do so because a nnot but be happy ble and identifiedtably retain theer.

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ow many productvaluable ing ther that product.oftware thatraverse a stand,

me and interaction.be an input costof such advanced t found research

friendly stand. techniques, but rem

The confexAnother interestingexhibitors ROI is toan informed decisioto participate in. Exin a so-called confeAlthough the numbbe significantly lessthe more tradition(typically in the low

in the thousandsby selecting a

reviewing trecords, t

factors,very acproduprojewho

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on numeduration o

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of exposure ban exhibition st

confex thereforto build a relation

and potential clienincluding the opposocial/leisure basis

A potential exhibishould not limit the

Confex

About the author

Nigel Walker CMP is the managing director of

Complete Exhibitions and is passionate about the

exhibition and conference industry. Walker CMP

is an active board member and treasurer of the

Exhibition and Events Association of Southern Africa.


the subject matter of the conference only, but should carefully consider the profile of the delegates.

The subject matter of a conference may possibly be less important than the actual delegate profile. For example, a conference attracting delegates who are typically well-qualified professionals could be an ideal forum to exhibit financial services, leisure activities, motor vehicles, etc.

Nevertheless, whether exhibiting at an event with a couple of hundred participants or an exhibition with tens

of thousands of visitors it is equally important that exhibitors discuss methodologies to monitor and measure ROI with the organisers and then use them so that informed decisions can be made.

itors ittuss

monitorth theen




Talking points

A challenging year for most, 2011 has come and just about gone. Meetings SA caught up with a number of leading industry bodies to hear exactly how theyve fared in 2011 and whats on the cards for 2012.

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102

Despite the worldwide recession that continued to prevail in 2011, the CMP status continued to grow with major interest from Singapore and Hong Kong. More South Africans achieved CMP status and a stringent ethics policy, coupled with detailed disciplinary procedures, were issued. The CMP advisory board, at its August meeting, approved the MICE Academy as the continuous professional development arm of the CMP programme. The year will end on a high note at Gallagher Convention Centre in early December, with the acknowledgement of the 2011 CMPs within the appropriate theme the professional branding of you.

CMP focus groups for accumulating clock hour credits are well underway and, in 2012, in the pursuit of best practice, two branded and indexed ring-binders entitled the Events Specification Guide, and the Professional Profile Portfolio, will be launched. An employee bursary for a corporate social responsibility programme will be offered and a network membership with outstanding, tangible benefits is due for early release. With the updated CMP international standard, in cooperation with the Canadian Tourism Human Resource Council, plus the computer-based exam for Johannesburg and Cape Town test sites, 2012 is predicted to be a bumper year for the CMP.

Helen Brewer CMP, director of the MICE Club, member of the Certified Meetings Professional (CMP) Network Advisory Board and CMP study group leader

In 2011 FEDHASA continued to be the voice of the hospitality sector, representing the industry on a number of national forums. Its regional offices have been active in their respective regions, tackling issues pertinent to their particular members. A highlight for FEDHASA has been celebrating the 10th year of the Imvelo Responsible Tourism awards, an industry-led project that sets the tone for responsible business practices.

In 2012, FEDHASA will become more involved in education and skills development initiatives in the hospitality industry, including volunteer and exchange programmes, internships and coaching. Monitoring and providing information about legislation relevant to the hospitality sector will remain a core function, as will the promotion of responsible tourism through the Imvelo Awards. We also plan to become more involved in initiatives to reward excellence in hospitality.

Eddy Khosa, national chairperson of the Federated Hospitality Association of Southern Africa (FEDHASA)



Our biggest highlight for 2011 has been the revelation of that USBs strength to its clients, not only as a first-class speaker bureau, but also as a strategic partner in their businesses.

In 2012, the USB will reinforce its journey on this path with a commitment to represent leading local and international speakers, along with developing new talent. We will work hand in hand

providing exceptional solutions for our clients requirements, offering a wide range of tailor-made topics and options in our continued effort to provide the all-important return on

investment.Paul McConnon, owner of the Unique Speaker Bureau (USB)

For SAACI, 2011 has been a year filled with highlights. Our annual national conference, held in the Western Cape, was once again a huge success and a benefit to our sector. Our new board was also elected there. Earlier in the year we amended our constitution, and instead of our former chapters, we now have subsector-specific forums representing our members. We are very pleased that progress is being made with the formation of the National Convention Bureau, with the recent appointment of an executive manager. Of course South Africas hosting of the COP 17 UN climate change conference is a feather in the cap of the entire industry.

We plan to increase our involvement in Meetings Africa even further in 2012, playing a truly fundamental role in marketing the sector. We also plan to put a huge amount of energy and resources into growing our newly-formed SAACI forums, adding real value to our members businesses. In addition, we will increase our drive to involve young professionals in SAACI. The annual SAACI Awards will also be expanded and we will give strategic input into the formation of the convention bureau.

Nina Freysen-Pretorius, national chairperson of the Southern African Association for the Conference Industry (SAACI)

EXSA has enjoyed some great successes over the past 12 months, seeing increased membership and a return of previous members, who have identified the value of the EXSA partnership within the industry. Seeing a variety of new shows opening this year, South Africa has had a good year in this sector and EXSA has also ensured that our global positioning continues to grow. We will, for the first time ever, be represented at the UFI Global Exhibition Congress to be held in Spain during November, and our membership of UFI has definitely raised our profile. Another first for EXSA in 2011 was our exposure to the Indian and Global platforms in May. Finally, the success of the VAT ruling that allows foreign companies to be exempt from paying VAT if they have no representation within the country, which pertains to EXSA members, thereby encouraging additional international spend on South African soil.

2012 will be an exceptionally exciting year. Kicking off the year will be our 2012 conference in February, where the three forums (venues, suppliers and organisers of exhibitions) will have an individual focus in information specific to their sectors. This year we have seen the potential for growth and, in 2012, we shall encourage further development of new shows and ensure that we provide strong mentorship to new members who wish to embark on exhibitions. In terms of an international focus, we are very excited that, for the first time, the Middle East Africa UFI Congress will be held in South Africa. Our members will see great headway being made within our training division, with specific emphasis on guidance regarding the safety and security requirements on exhibitions that have become a necessary inclusion into the organisation of these events.

Natalie Naude, chairperson of the Exhibition and Event Association of Southern Africa (EXSA)

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COP17

EXSA salutes its suppliers working on 7th Conference of the Parties (COP17), which will be held in South Africas sunny city of Durban from 28 November to 9 December 2011.

Scan Display, in partnership with the creative force behind Design Indaba Interactive Africa, has been awarded the contract for the COP17 Climate Change & Response Expo. Managing director, Justin Hawes, says, The creative scope of this exhibition makes it an incredibly exciting project to be involved in. We are activating in a car park, so all the elements need to be brought to the space.

This includes a number of marquees, including double-deckers, a stage, electricity, toilets, a water supply, plants to transform the asphalt into an alternative reality and more. We are also greening aspects of the event. For example, we are using green design principles like shade cloth to help keep the marquees cool, local suppliers for goods and services and we are running a drink tap water campaign and will supply tap water in coolers throughout the venue. At Scan we

have been pushing greening for some time now, so it is wonderful to be working with the Department of Environmental Affairs on a project like this.

Expo Solutions has been awarded the exclusive contract to supply all infrastructure for the UNFCCC offices, as well as the country delegation areas within the ICC Durban precinct.

The infrastructure supplied includes all walling, furniture, electrical, marquees/Bedouin tents, IT, AV, dcor, branding and all signage. COP17 is viewed on a major worldwide platform and it further confirms Expo Solutions national footprint in South Africa and, most importantly, in Durban/Kwazulu-Natal.

To be a part of this incredible international climate change event is an honour for us and we are delighted to have it as part of our

portfolio, states Craig McDonald, managing director, Expo Solutions.

Oasys Innovations has secured such a large and prestigious tender from the City of Durban, which involves supplying all goods, works and services for the event. Oasys Brian Kennedy, his board of directors, management and staff took this opportunity to congratulate the City of Durban for securing this hugely prestigious event, which will have an immensely positive impact not only on the city and KwaZulu-Natal, but for South Africa as a whole.

Oasys Innovations are making every effort to ensure that every single staff member is aware of all our greening efforts. And by publishing regular green updates and tips in Inside Oasys, the company is demonstrating how everyone can play a role in saving the environment.

EXSA

On Friday, 7 October, EXSA hosted a networking session at Billy the Bums in Fourways, Johannesburg, which was well attended and enjoyed by members.

1 From left: Yvette Smit, 3D Design; Tony Cantatore, 3D Furniture, and Kim Gamma, 3D Design 2 ConCept G Exhibition & Events Gill and Andrew Gibbs 3 Sandton Convention Centres Lorraine Strydom, sales manager: associations, with NasrinHoosen, sales manager: exhibitions 4 From left: Dylan Solomon and Natasha Bouma, 3D Shell; Claudia Nunes and Yvette Smit, 3D Design 5 From left: Ivor Allison and Jacques Jacobs, 3D Design; PJ Goosen, 3D Branding Solutions, and John Kullmann, 3D Group 6 From left: Craig Andrew, Oasys; Sue Gannon, EXSA general manager; Mark Sleep, Stable Management, and Anita Mathias from Seat Works pictured behind 7 Conrad Kullman, 3D Group, pictured with his lovely lady 8 On the Boxs Paula van der Merwe, events director, and Beverley Pothier, managing director


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MEETINGS SA | NOV/DEC 2011 15

elsewhere, but that does not mean that we can afford to be even a little complacent. In many respects, Africa proverbial time is still here. It is up to us to make it last longer.

According to the Global Association of the Exhibition Industry (UFI), there has been a return to gross turnover growth for the majority of companies in the exhibition industry worldwide. Its latest Global Barometer Survey shows that the financial impact of the economic crisis in the exhibition industry is lessening, with an overall improvement in operational profits anticipated for this year. The report says that the industry has regained its stride and is moving forward with confidence. The survey was conducted among 194 companies in 54 countries, including South Africa.

So, how is Africa doing?UFI says that Africa, in comparison to other regions, has remained relatively stable throughout the economic crisis. Despite this, the impact of the crisis remains present in the perceptions of half of those surveyed.

In our experience, companies are still cutting their budgets. At many of our exhibitions, companies are taking smaller stands and reducing their marketing spend. Visitor numbers at consumer shows continue to decline across the industry due to less disposable income in certain sectors. Visitors are also more informed and choosy, and want more value for their money. Yet there are exceptions, as is the case with Decorex Johannesburg, our flagship exhibition, which is still a huge success from a visitor perspective.

Mixed messages? I think so. Yet I also think that there are many opportunities for the taking and that we need to invest in more events and activities. Ironically, challenging economic conditions force one to be innovative and, in the long run, the industry only benefits and grows.

Perhaps indicative of the regions international standing in the exhibition industry, UFIs open seminar in Africa and Expo Summit Africa will take place jointly in Cape Town in March next year. UFI says that there is increasing global interest in the African exhibition industry on the one hand and a need in the African industry to develop ties with the international exhibition community on the other.

I believe this seminar and expo should not be missed by anyone who is serious about remaining in the industry or making inroads into it. The playing field is level. Innovation and price dictate. Africas road to complete recovery is definitely shorter than

There is increasing global interest in the African exhibition industry and a need in this industry to develop ties with the international exhibition community Carol Weaving, MD, Thebe Exhibitions & Projects

Exhibitions How is Africa doing?


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As the South African economy is showing signs of recovery, however slow it may be, at the Tshwane Events Centre we are making use of every opportunity to regroup and focus on future developments, says the centres marketing manager, Ricky Da Costa. Our offering of over 82 000 m of covered exhibition space and open and multipurpose areas all accessible from multiple entrances, certainly makes us the venue of choice for big events and exhibitions. For this very reason the Black Farmers found us the best venue for their recent expo and workshop. We are ideally suited to their exhibitor profile of suppliers of agricultural machinery, irrigation, chemical, transport, fertiliser and seed.

While agriculture remains a highlight of the Spring Show, which will be hosted form 26 August to 4 September, the show programme will be enhanced with a renewed interest in educational displays and opportunities for learners. Add to this a festival of family entertainment with a carnival atmosphere and a fun-filled programme for the entire family, and it promises to be a must-experience opportunity. Da Costa adds that the centre will be hosting various interesting events in the near future, including the national gathering of the Apostolic Faith mission the oldest and largest Pentecostal church In South Africa, plus the Le Sjiek womens expo and the world kickboxing championships. Aqua Blue Ice water has chosen the Tshwane Events Centre for its music product launch due to take place in September, while the Tshwane Career Day is also scheduled for later this year.

On the development front, we are installing fibre-optic cables and connecting all halls to provide fast and stable Internet connectivity. New security cameras around the venue will be connected soon with a complete management system being installed in the halls, which will be controlled from one centre point, says Da Costa. In tight economic times, focusing on ones core business and planning for better times ahead are essential. This is exactly what we are working on now.

P R O D U C T N E W S

At a ceremony held during the SITE Conference in Las Vegas, Walthers DMC was announced as the winner of not one, but two. Site Crystal Awards in the following categories: Most Impactful Effort Towards Corporate Social Responsibility and Exceptional Motivational Travel Programme Africa Middle East.

Walthers DMC entered under the first category for a programme designed, together with KPMG Meijburg & Co Holland, and agency partner, Eventions. The programme was unique in that it wasnt a sales incentive, but rather something driven by the companies human resources department as part of its graduate recruitment programme.

What makes this project special for us is the significant contribution our client has made towards the local community located close to SabiSabi Private Game Reserve, which the participants visited, comments Walthers MD, Daryl Keywood. Classrooms, school desks and waterless Enviro Loo toilets, as well as water for drinking and hygiene, were provided. In addition, over 3 000 Euros (R33 250) were raised by the KPMG Meijburg employees during a fundraising spinning marathon. These funds have been used for sports equipment which enabled the Ezweni Combined School to compete in the Dreamfields Soccer Programme, as well as in the local schools netball league.

The entire project was completed without a major contractor using local community resources and with minimal environmental impact. We are honoured and humbled by this accolade, says Keywood. Ezweni Combined School is a long-standing Walthers CSR project and, together with the contributions made by the employees and the KPMG Meijburg & Co Foundation, we have demonstrated that successful motivation reward programmes can be enhanced by the inclusion of CSR elements with significant benefit for both the participants and the local community.

SA DMC brings home two Site Crystal Awards

The Tshwane Events Centre is well positioned to provide the ideal venue and services for any size event

Its full steam ahead for events in Tshwane

From left: Daryl Keywood, MD of Walthers DMC; Bob Looman, Eventions; Jannie Alting Siberg-Kuipers, KPMG Meijburg and Heidi Keywood, Walthers DMC

MEETINGS SA | NOV/DEC 2011 17

P R O D U C T N E W S

South Africa named IAPCOs 40th member country

South Africas newest and first BEE-owned aviation company, Velvet Sky, is adding yet another route to its flight schedule Durban, Port Elizabeth, Cape Town ahead of

the busy festive season. This is the second new route that the company has added in a month and one that is expected to position it as a major contender in the price-sensitive, low-cost domestic airline market.

The first flight from King Shaka International Airport to Port Elizabeth leaves on Friday, 4 November. Flights between the two centres will take place on Mondays, Wednesdays and Fridays.

The first departure from Port Elizabeth to Durban gets airborne on 8 November, opening the way to a weekly service on Tuesdays and Thursdays.

The Cape Town/Durban route will kick off on 7 November with flights between the two centres on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. The first Durban to Cape Town flight is scheduled for 4 November. Flight frequency is once a day on weekdays.

This adds a further 19 flights per week. In addition to opening up this new coastal route, Velvet Sky has increased its flight frequency between Johannesburg and Cape Town to seven flights daily on peak days and introduced a Durban overnight flight.

Growing South Africas fledgling air travel market remains a Velvet Sky priority. We believe that our fares are competitive enough to make flying an option, he adds.

South Africa has become the latest country to be represented in the ranks of the International Association of Professional Congress Organisers (IAPCO) members, bringing the total to an impressive 40 countries. And with the addition of new members African Agenda, based in Cape Town, as well as Gyro Conference, based in Lillehammer, Norway, IAPCO now boasts 114 quality-driven members.

Some people may think this is slow progress, but IAPCO is about quality and ensuring that members who are accepted meet the criteria set, comments Jan Tonkin, chair of the IAPCO membership committee.

I am delighted that both African Agenda and Gyro Conference have met that quality standard and we are proud to welcome them to our family. African Agenda is one of Southern Africas most well-established and reputable PCOs and, with more than

10 years experience in the industry, the company is poised for growth and expansion.

It is the right time for our organisation to make solid international links, says Keith Burton, when commenting on the topic of why the company has joined IAPCO.

Having researched the numerous associations and organisations worldwide, it is our belief that IAPCO, with its strong focus on education,

suits our goals and company ethos. African Agenda is committed to investing time into learning and development in order to offer its clients innovation, seamless service and the highest levels of professionalism.

SAs newest low-cost airline is adding routes

Protea Hotels is in the midst of a period of African expansion and improvement with the development of new hotels and the renovation of others to the tune of US$120 million that has been raised by the partners in the developments.

New Protea Hotels are under construction in Uganda, Nigeria and Zambia, while 13 Protea Hotels in South Africa have been in the process of extensive refurbishment in 2011/12 to bring them up to standard with the newer, more up-market Protea Hotels. The group also recently took over the management of two hotels in South Africa from international hospitality groups, and opened another hotel in the Western Capes winelands area.

The world economic slump has tested every travel market across the globe, but hotel groups with strong brand equity and skilled management are more likely to perform better under these trying circumstances and Protea Hotels is the undisputed expert in African hospitality. This expertise has allowed for growth and expansion of both business and leisure tourism opportunities in South Africa and across the continent, when other hospitality companies have scaled back their operations or halted expansion plans.

Protea Hotels is bullish about leading industry development within the African framework. With an eight-nation footprint we see firsthand, on a daily basis, the creation of new markets and hospitality users and the evolving requirements regional business demand from hotels both in the form of the core beds business and in the services which enable commerce such as conferencing and events, says group CEO, Arthur Gillis. And as the economies of ever more African countries develop in size and sophistication, Protea Hotels and African Pride Hotels will be there to welcome guests with the unique service culture that has come to define us, a culture bred of Africa.

Major expansion for leading hotel group

Protea Hotels CEO, Arthur Gillis

The African Agenda team from left: Karen Hilliard, conference coordinator and exhibition manager; Davinia Lamb, registration manager; Kristen Tremeear, director; Claire Davidson, conference and marketing coordinator and greening manager; Keith Burton, managing director and Sedicka Allies, conference assistant


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