Meeting with Employees

of UPPALA Division

ON

21 – 01 – 2014

====================

1

REVENUE : Achievement Vs Target (Original) (Amount in Crores of Rupees)

Segment TargetAchievement

(April to Dec)%

Achievement shortfall(-)

Phones+FTTH 85.00 46.25 54.41 % -38.75BB 75.00 39.00 52.00 % -36.00EB(CCTS) 2.21 0.42 19.12 % -1.79IUC 0.99 1.41 142.92 % 0.42Total CFA 163.20 87.09 53.37 % -76.11GSM 155.00 109.01 70.33 % -45.99CDMA 8.00 2.63 32.81 % -5.37Wimax 3.00 0.91 30.20 % -2.09Total CM 166.00 112.54 67.79 % -53.46CFA+CM 329.20 199.63 60.64% -129.58

REVENUE : Achievement Vs Target (Revised) (Amount in Crores of Rupees)

Segment TargetAchievement (April - Dec)

% Achievement shortfall(-)

Phones+FTTH 96.00 46.25 48.18% -49.75BB 86.00 39.00 45.35% -47.00EB(CCTS) 3.77 0.42 11.21% -3.35IUC 1.21 1.41 116.93% 0.20Total CFA 186.98 87.09 46.58% -99.89GSM 184.80 109.01 58.99% -75.79CDMA 8.00 2.63 32.81% -5.37Wimax 3.00 0.91 30.20% -2.09Total CM 195.80 112.54 57.48% -83.26CFA+CM 382.78 199.63 52.15% -183.16

Segment Wise REVENUE Summary : COMPARISON WITH LAST YEAR

Amount in Crores of Rupees

  APRIL TO DECEMBER

 

Current Year 2012 - 13 Variance

%Variance

Phones 46.26 52.27 -6.01 -14.32 %

Broadband 39.00 32.32 6.68 20.67 %

EB Circuits 0.42 0.27 0.15 55.57 %

IUC 0.03 0.06 -0.03

Mobile 112.54 96.97 15.57 16.06%

Total Rev. 198.25 181.89 16.35 8.99%

4

Revenue Performance : BASIC PLUS ( Phone + ITC ) APRIL to DECEMBER ( in Crores oRs.)

SSA 2012 2013 Variation % Variation 1 Ernakulam 68.83 67.2 -1.63 -2.37%2 Trivandrum 50.79 45.78 -5.01 -9.86%3 Trichur 54.01 48.4 -5.61 -10.39%4 Alleppy 29.31 26.25 -3.06 -10.44%5 Calicut 39.5 35.07 -4.43 -11.22%6 Kollam 33.16 29.32 -3.84 -11.58%7 Kannur 52.19 46.06 -6.13 -11.75%8 Palghat 22.39 19.64 -2.75 -12.28%9 Pathanamthitta 21.85 19.08 -2.77 -12.68%

10 Kottayam 34.48 29.45 -5.03 -14.59%11 Malappuram 33.38 28.05 -5.33 -15.97%

TOTAL 439.89 394.30 -45.59 -10.36%

Revenue Performance : BROADBANDAPRIL to DECEMBER (Crores of Rs.)

SSA 2012 2013Variation % Variation

1 Pathanamthitta 13.58 17.06 3.48 25.63%2 Malappuram 13.86 17.31 3.45 24.89%3 Alleppy 16.91 21.06 4.15 24.54%4 Kollam 18.48 22.83 4.35 23.54%5 Ernakulam 52.72 64.25 11.53 21.87%6 Calicut 22.02 26.70 4.68 21.25%7 Kannur 32.32 39.01 6.69 20.70%8 Palghat 16.38 19.65 3.27 19.96%9 Kottayam 22.98 27.37 4.39 19.10%

10 Trichur 31.97 37.11 5.14 16.08%11 Trivandrum 31.45 36.46 5.01 15.93%

TOTAL 272.67 328.81 56.14 20.59%

Revenue Performance : CFA ( Phone + ITC + IUC )APRIL to DECEMBER ( Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Ernakulam 122.72 136.51 13.79 11.24%2 Alleppy 46.35 48.15 1.80 3.88%3 Pathanamthitta 35.44 36.78 1.34 3.78%4 Palghat 38.79 40.07 1.28 3.30%5 Kollam 51.68 53.12 1.44 2.79%6 Kannur 84.64 86.73 2.09 2.47%7 Trivandrum 82.36 83.39 1.03 1.25%8 Trichur 86.43 87.48 1.05 1.21%9 Calicut 62.1 62.46 0.36 0.58%

10 Kottayam 57.46 57.78 0.32 0.56%11 Malappuram 47.25 47.03 -0.22 -0.47%

CGMT 107.45 88.23 -19.22 -17.89%CMTS 138.99 157.83 18.84 13.55%

TOTAL 961.66 985.56 23.90 2.49%

Revenue Performance : GSM POST PAIDAPRIL to DECEMBER ( Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Trivandrum 15.72 16.56 0.84 5.34%2 Ernakulam 22.97 23.99 1.02 4.44%3 Malappuram 2.97 3.08 0.11 3.70%4 Palghat 4.87 5.02 0.15 3.08%5 Trichur 7.80 8.01 0.21 2.69%6 Calicut 6.17 6.28 0.11 1.78%7 Kottayam 7.42 7.42 0.00 0.00%8 Kollam 5.28 5.26 -0.02 -0.38%9 Kannur 6.17 6.12 -0.05 -0.81%

10 Alleppy 5.85 5.78 -0.07 -1.20%11 Pathanamthitta 3.18 3.09 -0.09 -2.83%

TOTAL 88.40 90.61 2.21 2.50%

Revenue Performance : GSM PRE PAIDAPRIL to DECEMBER (Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Trivandrum 52.30 70.68 18.38 35.14%2 Trichur 40.69 52.51 11.82 29.05%3 Ernakulam 109.28 132.81 23.53 21.53%4 Calicut 54.71 65.09 10.38 18.97%5 Kannur 86.85 102.99 16.14 18.58%6 Palghat 36.32 41.97 5.65 15.56%7 Malappuram 37.58 42.67 5.09 13.54%8 Kottayam 65.35 74.02 8.67 13.27%9 Alleppy 38.13 42.35 4.22 11.07%

10 Kollam 44.70 48.34 3.64 8.14%11 Pathanamthitta 37.92 38.90 0.98 2.58%

TOTAL 603.83 712.33 108.50 17.97%

Revenue Performance : WiMAXAPRIL to DECEMBER ( Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Palghat 0.35 0.92 0.57 162.86%2 Kollam 0.56 1.36 0.80 142.86%3 Trivandrum 0.52 1.13 0.61 117.31%4 Alleppy 0.32 0.64 0.32 100.00%5 Ernakulam 1.33 2.65 1.32 99.25%6 Trichur 1.30 2.37 1.07 82.31%7 Kannur 0.52 0.93 0.41 78.85%8 Malappuram 0.44 0.73 0.29 65.91%9 Kottayam 0.30 0.49 0.19 63.33%

10 Pathanamthitta 0.37 0.60 0.23 62.16%11 Calicut 0.56 0.82 0.26 46.43%

TOTAL 6.57 12.64 6.07 92.39%

Revenue Performance : CDMA WLLAPRIL to DECEMBER ( Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Pathanamthitta 2.64 2.42 -0.22 -8.33%2 Trichur 4.72 4.19 -0.53 -11.23%3 Palghat 3.38 2.95 -0.43 -12.72%4 Ernakulam 6.16 5.33 -0.83 -13.47%5 Trivandrum 3.37 2.85 -0.52 -15.43%6 Calicut 4.21 3.37 -0.84 -19.95%7 Malappuram 3.85 3.08 -0.77 -20.00%8 Kottayam 2.86 2.27 -0.59 -20.63%9 Kannur 3.47 2.67 -0.8 -23.05%

10 Alleppy 3.17 2.43 -0.74 -23.34%11 Kollam 5.26 3.99 -1.27 -24.14%

TOTAL 43.09 35.55 -7.54 -17.50%

Revenue Performance : CM ( GSM + WiMAX + WLL )APRIL to DECEMBER (Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Trivandrum 71.91 91.21 19.30 26.84%2 Trichur 54.52 67.08 12.56 23.04%3 Ernakulam 139.73 164.79 25.06 17.93%4 Kannur 97.00 112.71 15.71 16.20%5 Calicut 65.65 75.55 9.90 15.08%6 Palghat 44.93 50.86 5.93 13.20%7 Kottayam 75.94 84.20 8.26 10.88%8 Malappuram 44.84 49.56 4.72 10.53%9 Alleppy 47.46 51.19 3.73 7.86%

10 Kollam 55.80 58.96 3.16 5.66%11 Pathanamthitta 44.11 45.01 0.90 2.04%

CMTS(INFRA) 4.89 9.08 4.19 85.69%TOTAL 746.78 860.20 113.42 15.19%

Revenue Performance : EB CIRCUITsAPRIL to DECEMBER (Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Malappuram 0.01 0.17 0.16 1600.00%2 Palghat 0.18 0.61 0.43 238.89%3 Trivandrum 2.18 4.57 2.39 109.63%4 Ernakulam 5.59 10.17 4.58 81.93%5 Trichur 1.31 2.07 0.76 58.02%6 Calicut 0.76 1.20 0.44 57.89%7 Kannur 0.27 0.41 0.14 51.85%8 Pathanamthitta 0.14 0.18 0.04 28.57%9 Alleppy 0.36 0.41 0.05 13.89%

10 Kollam 0.39 0.34 -0.05 -12.82%11 Kottayam 0.50 0.38 -0.12 -24.00%

TOTAL 11.69 20.51 8.82 75.45%

Revenue Performance : TOTAL ( CFA + CM + EB )APRIL to DECEMBER (Crores of Rs.)

SSA 2012 2013 Variation % Variation 1 Ernakulam 268.03 311.47 43.44 16.21%2 Trivandrum 156.45 179.16 22.71 14.52%3 Trichur 142.25 156.64 14.39 10.12%4 Kannur 181.91 199.85 17.94 9.86%5 Palghat 83.89 91.53 7.64 9.11%6 Calicut 128.50 139.21 10.71 8.33%7 Kottayam 133.89 142.35 8.46 6.32%8 Alleppy 94.16 99.75 5.59 5.94%9 Malappuram 92.09 96.76 4.67 5.07%

10 Kollam 107.86 112.42 4.56 4.23%11 Pathanamthitta 79.69 81.96 2.27 2.85%

CGMT 107.45 88.23 -19.22 -17.89%CMTS 143.88 166.92 23.04 16.01%TOTAL 1720.05 1866.25 146.20 8.50%

OUR POSITION / RANK IN KERALA CIRCLE IN REVENU COMPARISON

APRIL to DECEMBER (Crores of Rs. )

2012 2013 Variation %

Variation

Position in

CircleBASIC PLUS ( Phone + ITC ) 52.19 46.06 -6.13 -11.75% 7Broadband 32.32 39.01 6.69 20.70% 7CFA ( Phone + ITC + IUC + BB) 84.64 86.73 2.09 2.47% 6GSM POST PAID 6.17 6.12 -0.05 -0.81% 9GSM PRE PAID 86.85 102.99 16.14 18.58% 5WiMAX 0.52 0.93 0.41 78.85% 7CDMA WLL 3.47 2.67 -0.8 -23.05% 9CM ( GSM + WiMAX + WLL ) 97 112.71 15.71 16.20% 4 TOTAL ( CFA + CM + EB ) 181.91 199.85 17.94 9.86% 4

LAND LINE AND MOBILE REVENUE Kannur SSA PROFILE / Trend

  In Crore Rupees  

Year/Month

Wire line + Broadband + ITC + EB CCTs + IUC

GSM Prepaid + Post paid CDMA WLL WiMAX TOTAL

2007 - 2008 200.11 86.95  13.06  - 300.12

2008 - 2009 169.14 85.49  13.27  - 267.90

2009 - 2010 149.97 81.92 12.53  - 244.42

2010 - 2011 137.32 81.78 8.34  - 227.45

2011 - 2012 123.07 104.91 6.57 0.43 234.98

2012 - 2013 114.30 125.90 4.38 0.71 245.28

2013-14 (Dec) 87.09 109.01 2.63 0.91 199.63

The LEAST CHALLENGE /OBJECTIVE for 2013-2014 : The overall REVENUE should cross Rs.267.91 Crores

(revenue of 2008-2009).

GSM Mobile Connections : Performance APRIL TO DECEMBER

SSATarget for 2013-14

Proport. Target

Gross Achievement Closure

Net Achievement

% Gross

% Net

% Closure

KNR 208000 156000 124049 59240 64809 79.52% 41.54% 47.76%

EKM 285625 214219 155661 70726 84935 72.66% 39.65% 45.44%

KLM 103500 77625 55628 26177 29451 71.66% 37.94% 47.06%

TVM 160375 120281 85594 39078 46516 71.16% 38.67% 45.66%

CLT 142625 106969 75926 35825 40101 70.98% 37.49% 47.18%

ALP 87125 65344 46224 20370 25854 70.74% 39.57% 44.07%

MLP 98875 74156 49292 24707 24585 66.47% 33.15% 50.12%

KTM 127625 95719 61293 26529 34764 64.03% 36.32% 43.28%

TSR 111125 83344 52702 23791 28911 63.23% 34.69% 45.14%

PTA 74500 55875 34427 15682 18745 61.61% 33.55% 45.55%

PKD 100625 75469 43484 20086 23398 57.62% 31.00% 46.19%

TOTAL 1500000 1125001 784280 362211 422069 69.71% 37.52% 46.18%

Wimax Connections : Performance APRIL TO DECEMBER

SSAProportion.

Target Gross

Achievement ClosureNet

Achievement%

Gross % Net

% Closure

PKD 2250 1354 290 1064 60.18% 47.29% 21.42%EKM 5925 3231 1050 2181 54.53% 36.81% 32.50%KLM 3975 2038 736 1302 51.27% 32.75% 36.11%TVM 3075 1467 436 1031 47.71% 33.53% 29.72%ALP 1875 852 297 555 45.44% 29.60% 34.86%TCR 5400 2354 851 1503 43.59% 27.83% 36.15%MLP 1950 768 315 453 39.38% 23.23% 41.02%PTA 1650 632 310 322 38.30% 19.52% 49.05%KTM 1650 624 224 400 37.82% 24.24% 35.90%KNR 3375 1073 519 554 31.79% 16.41% 48.37%CLT 2625 753 368 385 28.69% 14.67% 48.87%

Total 33750 15146 5396 9750 44.88% 28.89% 35.63%

WiMAX BTS & Connection Status

DIVISION No. Of WiMAX BTS

Total Equipped Capacity

Working Connetions as on 31-12-

2013Connections

Per BTSTALIPARAMBA 1 300 80 80NILESWER 2 600 102 51KANNUR T 6 1800 296 49CHERUKUNNU 4 1200 185 46KANHANGAD 5 1500 228 46TELECHERY T 4 1200 169 42TELECHERY P 4 1200 142 36UPPALA 5 1500 164 33KAZARGOD 6 1800 187 31KANNUR P 5 1500 77 15PAYYANUR 5 1500 77 15MATTANUR 1 300 14 14SRK 0 0 0

SSA 48 14400 1721 36

BTS wise WiMAX Connection Status (Capacity of WiMAX BTS = 300)

BTS LocationConnections as on

31-12-2013

1 Kumbala 14

2 Madathadukka 37

3 Manjeswaram 38

4 Perdala 29

5 Uppala 46

SSA WISE CLOSURE STATUS as on 20 th Jan

SSALL Volunt.

ClosureLL NP

ClosureLL Total Closure

% LL Closure

BB Closure

% BB Closure

KOZHIKODE 9548 13299 22847 9.1 7016 13.42KANNUR 13131 17071 30202 8.41 13147 17.8ERNAKULAM 17945 16653 34598 8.34 12318 10.52MALAPPURAM 10553 9318 19871 8.26 4327 12.41KOTTAYAM 9423 5110 14533 6.87 6809 12Trivandrum 14460 4818 19278 6.84 6130 9.08PALGHAT 7407 2561 9968 6.82 3295 8.75Pathanamthitta 5220 4599 9819 6.6 4914 12.51THRISSUR 11113 9564 20677 6.45 8080 10.94KOLLAM 7524 6361 13885 5.8 4915 9.62ALLEPPEY 5602 2840 8442 4.34 5039 11.2

111926 92189 204120 7.27 75990 11.7

LL NPC Performance : April to December

DIVISION LL DEL (01.04.2013)

TARGET (2013-14) NPC Closure Net NPC % Reduction

in LandlineGross (% of Target)

KANNUR P 28176 2093 808 1004 -196 -0.70% 38.60%TELECHERY P 26044 1935 761 1311 -550 -2.11% 39.33%TELECHERY T 39179 2911 829 1680 -851 -2.17% 28.48%CHERUKUNNU 30182 2243 515 1258 -743 -2.46% 22.97%PAYYANUR 31759 2360 734 1518 -784 -2.47% 31.11%KANHANGAD 27840 2069 658 1868 -1210 -4.35% 31.81%NILESWER 34432 2558 727 2315 -1588 -4.61% 28.42%KANNUR T 28519 2119 684 2004 -1320 -4.63% 32.28%UPPALA 22828 1696 439 1550 -1111 -4.87% 25.88%TALIPARAMBA 25219 1874 504 1809 -1305 -5.17% 26.90%KAZARGOD 29435 2187 1051 2928 -1877 -6.38% 48.06%SRK 25138 1868 679 2599 -1920 -7.64% 36.35%MATTANUR 28177 2094 798 3219 -2421 -8.59% 38.12%

SSA 376928 28006 9187 25063 -15876 -4.21% 32.80%

Reduction in LL DEL : Best few Exchanges  EXCHANGE

LL DEL

(1.4.2013)

TARGET (2013-14) NPC Closure Net

NPC% Reduction in Landline

Gross ( % of Target)

1 VALIYAVELICH DLC 12 1 6 2 4 33.33%2 KNR FL DLC 171 13 12 2 10 5.85% 94.45%3 KNR SKC DLC 404 30 29 12 17 4.21% 96.61%

4 RMT NAVY DLC 268 20 56 53 3 1.12% 281.23%5 PAY SS TEMPLE DLC 244 18 8 7 1 0.41% 44.13%6 KUTTIKKOL 1451 108 112 107 5 0.34% 103.89%

7 KANNUR 14297 1062 486 458 28 0.20% 45.75%8 KADAVATHUR 2258 168 42 46 -4 -0.18% 25.03%9 PARAT DLC 444 33 18 19 -1 -0.23% 54.56%

10 RAMANTHALI 2047 152 75 87 -12 -0.59% 49.31%11 ALAVIL 2843 211 55 75 -20 -0.70% 26.04%12 BANDADAKA 1262 94 69 79 -10 -0.79% 73.59%13 EDAT 1262 94 18 28 -10 -0.79% 19.20%14 BALAL 766 57 26 33 -7 -0.91% 45.68%15 KUNHIMANGALAM 2290 170 36 59 -23 -1.00% 21.16%

LL NPC Performance : April to December UPL Div.

EXCHANGE LL DEL (1.4.2013)

TARGET (2013-14) NPC Closure Net

NPC% Reduction in Landline

Gross ( % of Target)

VORKADY 1616 120 34 63 -29 -1.79% 28.32%KUNJATHUR 864 64 19 40 -21 -2.43% 29.60%MIYAPADAVU 806 60 10 31 -21 -2.61% 16.70%MANJESHWAR 2565 191 59 132 -73 -2.85% 30.96%KUMBALA 3950 293 72 229 -157 -3.97% 24.53%PAIVALIKA 1761 131 48 138 -90 -5.11% 36.69%UPPALA 3726 277 52 245 -193 -5.18% 18.78%PERLA 1146 85 30 90 -60 -5.24% 35.23%KANIYALA 521 39 10 44 -34 -6.53% 25.83%KATTATHADAKA 1896 141 36 161 -125 -6.59% 25.55%VANINAGAR 216 16 2 17 -15 -6.94% 12.46%ICHILANGODE 1001 74 19 90 -71 -7.09% 25.55%PERDALA 2017 150 32 185 -153 -7.59% 21.35%YETHADKA 552 41 9 60 -51 -9.24% 21.94%KINNIGAR DLC 191 14 7 25 -18 -9.42% 49.33%

UPL DIVISION 22828 1696 439 1550 -1111 -4.87% 25.88%

BB Performance : April to DecemberEXCHANGE Target

2013-14Gross BB Provision

BB Closures

Net BB provision

% Gross w.r.t. Target

% Closure

PAYYANUR 5980 1897 1109 788 31.72% 58.46%CHERUKUNNU 5692 1764 1280 484 30.99% 72.56%TELECHERY P 5057 1446 1071 375 28.59% 74.07%NILESWER 6603 1729 1007 722 26.18% 58.24%KANNUR T 5406 1413 1044 369 26.14% 73.89%SRK 4828 1260 833 427 26.10% 66.11%TALIPARAMBA 4451 1155 819 336 25.95% 70.91%MATTANUR 5530 1399 949 450 25.30% 67.83%TELECHERY T 7506 1823 1287 536 24.29% 70.60%KANNUR P 6247 1475 1030 445 23.61% 69.83%KANHANGAD 5531 1228 872 356 22.20% 71.01%KAZARGOD 6927 1069 606 463 15.43% 56.69%UPPALA 5260 637 411 226 12.11% 64.52%

SSA 75017 18295 12318 5977 24.39% 67.33%

BB Performance : April to December UPL Div.EXCHANGE Target

2013-14Gross BB Provision

BB Closures

Net BB provision

% Gross w.r.t. Target % Closure

KUNJATHUR 184 40 21 19 21.73% 52.50%PERLA 232 39 14 25 16.80% 35.90%KINNIGAR DLC 37 6 3 3 16.09% 50.00%MANJESHWAR 584 93 63 30 15.92% 67.74%VORKADY 417 60 28 32 14.40% 46.67%PAIVALIKA 393 54 40 14 13.76% 74.07%UPPALA 749 99 96 3 13.22% 96.97%KANIYALA 112 13 10 3 11.58% 76.92%PERDALA 435 49 33 16 11.27% 67.35%MIYAPADAVU 213 24 15 9 11.26% 62.50%ICHILANGODE 245 24 16 8 9.78% 66.67%KUMBALA 993 89 44 45 8.97% 49.44%VANINAGAR 58 5 3 2 8.68% 60.00%YETHADKA 130 10 6 4 7.68% 60.00%KATTATHADAKA 478 32 19 13 6.70% 59.38%DETUPL Total 5260 637 411 226 12.11% 64.52%

PENDENCY OF BROADBAND WORK ORDERs

Division Pending TNF Total0-7

Days7-30 Days

1-3 Month

3-6 Month

6-9 Month

9-12 Month

DET TELLICHERRY 61 0 61 17 7 37 0 0 0

TALIPARAMBA 34 0 34 12 10 12 0 0 0

KASARAGOD 33 0 33 16 14 3 0 0 0

KANHANGAD 29 0 29 15 9 5 0 0 0

CHERUKUNNU 28 0 28 20 8 0 0 0 0

DEP TELLICHERRY 28 0 28 11 11 5 1 0 0

PAYYANNUR 21 0 21 12 4 5 0 0 0

DET KANNUR 19 0 19 10 8 1 0 0 0

DEP KANNUR 18 0 18 12 5 1 0 0 0

NILESWAR 17 0 17 8 8 1 0 0 0

MATTANNUR 16 0 16 11 3 2 0 0 0

SREEKANDAPURAM 12 0 12 5 4 3 0 0 0

UPPALA 11 0 11 6 5 0 0 0 0

327 0 327 155 96 75 1 0 0

PENDENCY OF BROADBAND WORK ORDERsExchange Pending TNF Total 0-7 Days 7-30 Days

PERDALA 4 0 4 1 3KINNIGAR DLC 1 0 1 0 1PERLA 0 0 0 0 0VANINAGAR 0 0 0 0 0YETHADKA 0 0 0 0 0KUMBALA 3 0 3 2 1KATTATHADAKA 0 0 0 0 0PAIVALIKA 2 0 2 2 0ICHILANGODE 0 0 0 0 0UPPALA 0 0 0 0 0KANIYALA 0 0 0 0 0MANJESHWAR 1 0 1 1 0VORKADY 0 0 0 0 0KUNJATHUR 0 0 0 0 0MIYAPADAVU 0 0 0 0 0

11 0 11 6 5

DIVISION WISE LAND LINE PENDING ORDERs

DivisionPendi

ng TNF Total0-7

Days7-30 Days

1-3 Month

3-6 Month

6-9 Month

9-12 Month

1-2 Years

KASARAGOD 302 25 327 50 78 79 64 21 5 5

TELLICHERRY T 250 23 273 47 50 78 41 28 5 1

KANNUR T 223 22 245 22 38 54 46 54 9 0

UPPALA 150 45 195 9 19 32 34 30 19 7CHERUKUNNU 166 20 186 10 47 48 37 21 3 0

TALIPARAMBA 129 19 148 15 31 52 24 6 1 0

TELLICHERRY P 129 11 140 14 51 45 13 5 1 0

MATTANNUR 94 37 131 23 40 20 10 1 0 0

KANNUR P 113 4 117 18 42 24 28 1 0 0

KANHANGAD 82 35 117 7 24 21 30 0 0 0

PAYYANNUR 91 10 101 11 32 20 27 1 0 0

SREEKANDAPURAM 66 15 81 14 24 24 4 0 0 0

NILESWAR 72 5 77 10 20 16 5 8 5 8

  1867 2712138 250 496 513 363 176 48 21

PENDANCY OF LAND LINE WORK ORDERs  

Pendin

g TNF Total0-7

Days7-30 Days

1-3 Month

3-6 Month

6-9 Month

9-12 Month

1-2 Years

MANJESHWAR 27 8 35 1 4 4 6 8 4 0VORKADY 13 1 14 2 4 4 3 0 0 0KUNJATHUR 5 1 6 0 1 2 1 1 0 0MIYAPADAVU 5 0 5 0 0 1 2 2 0 0UPPALA 20 0 20 1 1 4 3 4 4 3PAIVALIKA 16 1 17 0 0 2 2 3 6 3KANIYALA 7 0 7 0 0 1 1 1 3 1ICHILANGODE 5 0 5 1 0 0 2 0 2 0PERDALA 5 15 20 2 2 1 0 0 0 0PERLA 10 7 17 0 2 4 2 2 0 0KINNIGAR DLC 4 2 6 1 2 1 0 0 0 0VANINAGAR 0 4 4 0 0 0 0 0 0 0YETHADKA 0 0 0 0 0 0 0 0 0 0KATTATHADAK 21 3 24 0 1 5 9 6 0 0KUMBALA 12 3 15 1 2 3 3 3 0 0

150 45 195 9 19 32 34 30 19 7

Mobile SIM Activation : April to December 2013 (TARGET : 2,10,000) , Achieved = 58.74 % only

CSCs Franchisees TotalApril 9705 1184 10889May 9427 1295 10772June 10293 1483 11776July 12835 1768 14603

August 12167 1312 13479September 12372 1505 13877

October 12023 1793 13816November 11939 3199 15131December 14422 4592 19014

TOTAL 105183 18131 123357

DIVISION Wise SIM Activation ( April to December 2014 )

ACHIEVEMENT

Division

Target for 2013-14

Prop. Target ( April -

Dec )April -Sep Oct - Dec Total

(April - Dec) % Achieved

KNR P 17634 13226 7204 6339 13543 102.40%SRK 15307 11480 7274 3130 10404 90.63%KNR T 15406 11555 6662 3722 10384 89.87%MTR 15207 11405 6786 3263 10049 88.11%TLY P 8173 6130 3120 1800 4920 80.27%PAY 15406 11555 5865 3015 8880 76.85%KZD 20758 15569 7445 4298 11743 75.43%UPL 9144 6858 2905 2116 5021 73.22%TMB 10014 7511 3534 1939 5473 72.87%TLY T 15206 11405 5104 2820 7924 69.48%KNG 14970 11228 5155 2621 7776 69.26%NLS 14022 10517 4256 2341 6597 62.73%CUU 7203 5402 1878 953 2831 52.40%

178450 133838 67188 38357 105545 78.86%

CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT

CSCs Target for 2013-14

Prop. Target ( April -

Dec )April -Sep Oct - Dec Total

(April - Dec) % Achieved

1 KANNUR PHONES 17634 13226 7204 6339 13543 102.40%2 SREEKANDAPURAM 8596 6447 4475 1885 6360 98.65%3 IRITTY CSR 7076 5307 3245 1585 4830 91.01%4 KANNUR T 15406 11555 6662 3722 10384 89.87%5 MATTANUR CSC 3861 2896 1508 1002 2510 86.68%6 CHERUPUZHA CSR 4255 3191 1922 843 2765 86.64%7 PERAVOOR CSR 4270 3203 2033 676 2709 84.59%8 THALASSERY CSR 6475 4856 2574 1345 3919 80.70%9 ALACODE CSR 6711 5033 2799 1245 4044 80.35%

10 MAHE CSR 1698 1274 546 455 1001 78.60%11 KASARGODE CSR 12325 9244 4656 2567 7223 78.14%12 UDUMA CSR 1553 1165 502 401 903 77.53%13 KUTHUPARAMBA 5579 4184 2033 1207 3240 77.43%14 CHERUVATHUR 5766 4325 2025 1316 3341 77.25%15 CHENGALA CSR 1663 1247 500 459 959 76.89%16 UPPALA CSR 3852 2889 1240 973 2213 76.61%

CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT

CSCs Target for 2013-14

Prop. Target ( April -

Dec )April -Sep Oct - Dec Total

(April - Dec) % Achieved

17 PAYYANUR CSR 8945 6709 3227 1894 5121 76.33%18 THALIPARAMBA 10014 7511 3534 1939 5473 72.87%19 PERDALA CSR 2981 2236 913 683 1596 71.39%20 KALANAD CSR 3452 2589 1170 678 1848 71.38%21 KANHANGAD CSR 10472 7854 3690 1814 5504 70.08%22 CSR MANJESHWAR 2311 1733 752 460 1212 69.93%23 MULLERIA CSR 3318 2489 1119 594 1713 68.84%24 THALASSERY CTO 6254 4691 2066 1111 3177 67.73%25 RAJAPURAM CSC 2945 2209 963 406 1369 61.98%26 MATHAMANGALAM 2206 1654 716 278 994 60.09%27 PANOOR CSR 3373 2530 1005 502 1507 59.57%28 NILESHWAR CSR 4345 3259 1272 478 1750 53.70%29 CHERUKUNNU CSR 7203 5402 1878 953 2831 52.40%30 BEEMANADI CSR 2074 1556 498 316 814 52.33%31 TRIKARIPUR CSC 1837 1378 461 231 692 50.23%

All CSCs 178450 133838 67188 38357 105545 78.86%

CDMA WLL in MATTANUR Division

1 ADAKKATHODE 7502 ARALAM 15003 EDOOR 7504 IRITTY 7505 KADAVATHUR 2506 KAKKAYANGAD 7507 KELAKAM 7508 KILIYANTHARA 7509 KOLAYAD 750

10 KOLOLAM 75011 KOTTIYOOR 75012 MATTANNUR 150013 PERAVOOR 75014 SIVAPURAM 150015 SIVAPURAM EAST 25016 ULIYIL 75017 VANIYAPPARA 750

14000

DIVISION EXCHANGE Site name Date

1 Uppala Kumbala Kumbala 15-08-2013

2 Uppala Manjeshwaram Manjeshwaram 30-08-2013

3 Uppala Uppala Uppala 27-09-2013

1Uppala

Mulligadde

Please canvass 3G connections to a befitting extent in all the newly commissioned 3G / 2G BTSs through one or more of the following : Door to Door to approach in respect of professional Data Users. Mela in and around all Professional Colleges/ Institutions Mini Mela in all newly Commissioned 3G BTS Areas. New CUG among Commerce & Trade Community.                                  

 NEW 3G BTSs Commissioned During 2013 - 2014

NEW 2G BTSs Commissioned During 2013 - 2014

SITE NAME DIVISION1 Kaikamba Uppala

2 Kaikamba Uppala3 Vidhyagiri Uppala-PDL4 Kadamana Uppala-PDL5 Neerchal Uppala-PDL6 Belinja Uppala-PDL7 Nalka Uppala-PDL8 Anathapuram Temple Uppala-PDL9 Morthane Uppala-MJR

10 Shanthadukkam Uppala-MJR11 Poyyathuvayal Uppala-MJR12 Govinga Pai College Uppala-MJR

New 2G Site Under Phase-VII Expansion : Tower Ready

Mobile Expansion : CANDIDATES SITES NOT AVAILBALE ON LEASE/RENT

SITE NAME DIV

EXCHANGE

LAND MARK

1 Kumbala Bus Stand UPL KUMBALA

Within 200 mts North of Kumbala Bus stand

2 College Of Applied Science MJR UPL KUMBALA

Collge Of Science site at its own land

Daily Pending Broadband Faults and Fault Percentage

Division LL Wkg. BB Wkg.BB Faults

BB Fault % > 7 Day

DEP KANNUR 27826 9284 82 0.88 0KASARAGOD 27364 4587 38 0.83 1UPPALA 21667 2562 21 0.82 0KANHANGAD 26622 4675 33 0.71 1DET TELLICHERRY 38282 6119 39 0.64 2TALIPARAMBA 23843 4430 24 0.54 2DET KANNUR 27115 6638 33 0.5 0SREEKANDAPURAM 22753 4112 20 0.49 2DEP TELLICHERRY 25315 6532 31 0.47 1NILESWAR 32817 6137 29 0.47 3CHERUKUNNU 29253 6781 28 0.41 2MATTANNUR 25156 5083 19 0.37 0PAYYANNUR 30988 6930 23 0.33 1

420 7.46 15

As on 16 - 01 - 2014DIVISION No. Of Faults Pending

for More than 7 DaysKANNUR P 60TELECHERY P 25TELECHERY T 45CHERUKUNNU 90PAYYANUR 15KANHANGAD 18KANNUR T 27UPPALA 168TALIPARAMBA 65KAZARGOD 129SRK 15MATTANUR 20NILESWER 39

SSA 716

No. Of Exchanges under Fault of Less Than 7 Days.

Division As on As on As on As on As on 13-12-2013 11-01-2014 27-12-2013 31-12-2013 11-01-2014

SKM 15 17 9 16 18MTR 13 12 9 13 9PAY 10 10 13 13 14

KNR T 4 5 10 6 8KNG 8 15 13 10 9NLS 11 9

CUU 3 2 5 4 8TLY T 3 5 3 6 10

KNR P 2 4 4 3 1TMB 2 2 3 4 6KZD 1 1 1 3 4UPL 0 2 0 2 1

TLY P 0 0 1 3 1

61 75 71 94 98

Exchanges Which are almost consistently below 7 Days Fault Pendency

As on 13-12-2013 As on 17-12-2013 As on 27-12-2013 As on 31-12-2013 As on 11-01-2014DET NLS ACHIKKANAM ACHIKKANAM ACHIKKANAM ACHIKKANAM ACHIKKANAM

BEEMANADI BEEMANADI KALICHANADUKAM KALICHANADUKAM

KADUMENI KADUMENI KADUMENI PERUMBATTA PERUMBATTA PERUMBATTA PERUMBATTA CHITTARIKKAL CHITTARIKKAL CHITTARIKKAL CHITTARIKKAL

DETMTR IRITTY IRITTY IRITTY IRITTY IRITTY KILIYANTHARA KILIYANTHARA KILIYANTHARA KILIYANTHARA KILIYANTHARA ULIYIL ULIYIL ULIYIL ULIYIL ULIYIL ADAKKATHOD ADAKKATHOD ADAKKATHOD ADAKKATHOD ADAKKATHOD KELAKAM KELAKAM KELAKAM KELAKAM KELAKAM KOTTIYOOR KOTTIYOOR KOTTIYOOR KOTTIYOOR KOTTIYOOR POOLAKUTTY POOLAKUTTY POOLAKUTTY POOLAKUTTY

DETPAY KOROM DLC KOROM DLC KOROM DLC RAJAGIRI RAJAGIRI RAJAGIRI RAJAGIRI RAJAGIRI THIRUMENI THIRUMENI THIRUMENI THIRUMENI PERUVAMBA PERUVAMBA PERUVAMBA PERUVAMBA PERINGOME PERINGOME PERINGOME PERINGOME KAKKARA KAKKARA KAKKARA ETTIKULAM ETTIKULAM ETTIKULAM ETTIKULAM KARIVELLUR KARIVELLUR KARIVELLUR KARIVELLUR MATHIL MATHIL MATHIL MATHIL PALAKODE PALAKODE PALAKODE PALAKODE RAMANTHALI RAMANTHALI RAMANTHALI RAMANTHALI RAMANTHALI VELLUR VELLUR VELLUR VELLUR RMT NAVY DLC RMT NAVY DLC RMT NAVY DLC RMT NAVY DLC

Exchanges Which are almost consistently below 7 Days Fault Pendency

As on 13-12-2013 As on 17-12-2013 As on 27-12-2013 As on 31-12-2013 As on 11-01-2014DET NLS ACHIKKANAM ACHIKKANAM ACHIKKANAM ACHIKKANAM ACHIKKANAM

KADUMENI KADUMENI KADUMENI PERUMBATTA PERUMBATTA PERUMBATTA PERUMBATTA CHITTARIKKAL CHITTARIKKAL CHITTARIKKAL CHITTARIKKAL

DETMTR IRITTY IRITTY IRITTY IRITTY IRITTY KILIYANTHARA KILIYANTHARA KILIYANTHARA KILIYANTHARA KILIYANTHARA ULIYIL ULIYIL ULIYIL ULIYIL ULIYIL ADAKKATHOD ADAKKATHOD ADAKKATHOD ADAKKATHOD ADAKKATHOD KELAKAM KELAKAM KELAKAM KELAKAM KELAKAM KOTTIYOOR KOTTIYOOR KOTTIYOOR KOTTIYOOR KOTTIYOOR POOLAKUTTY POOLAKUTTY POOLAKUTTY POOLAKUTTY

DETPAY KOROM DLC KOROM DLC KOROM DLC RAJAGIRI RAJAGIRI RAJAGIRI RAJAGIRI RAJAGIRI THIRUMENI THIRUMENI THIRUMENI THIRUMENI PERUVAMBA PERUVAMBA PERUVAMBA PERUVAMBA PERINGOME PERINGOME PERINGOME PERINGOME KAKKARA KAKKARA KAKKARA ETTIKULAM ETTIKULAM ETTIKULAM ETTIKULAM KARIVELLUR KARIVELLUR KARIVELLUR KARIVELLUR MATHIL MATHIL MATHIL MATHIL PALAKODE PALAKODE PALAKODE PALAKODE RAMANTHALI RAMANTHALI RAMANTHALI RAMANTHALI RAMANTHALI VELLUR VELLUR VELLUR VELLUR     RMT NAVY DLC RMT NAVY DLC RMT NAVY DLC RMT NAVY DLC

Exchanges Which are almost consistently below 7 Days Fault Pendency

As on 13-12-2013 As on 17-12-2013 As on 27-12-2013As on 31-12-

2013As on 11-01-

2014

DETSKM ARANGAM ARANGAM ARANGAM ARANGAM

ARIVILANJAPOYIL ARIVILANJAPOYIL ARIVILANJAPOYIL ARIVILANJAPOYIL ARIVILANJAPOYIL

PAISAKKARY PAISAKKARY PAISAKKARY PAISAKKARY

IRIKKUR IRIKKUR IRIKKUR IRIKKUR IRIKKUR

AICHERY AICHERY AICHERY AICHERY

PAYYAVOOR PAYYAVOOR PAYYAVOOR PAYYAVOOR

SREEKANDAPURAM

SREEKANDAPURAM

SREEKANDAPURAM

DETTLY MANGATTIDAM MANGATTIDAM MANGATTIDAM

DET TMB PATTUVAM PATTUVAM PATTUVAM PATTUVAM

CGMT’s direction for improving Quality of Services

Clearence of Faults should be in the order of priority w.r.to A / B / C / D / E / F Classified Customers , based on ARPU.

Pending Faults are available in the Fault Management Module , 10.44.0.19/CGMT , TM wise with Class Wise / Duration wise. DE / SDE / JTO / MDF should take the list pending faults of each TM after sorting out Class wise / Duration wise on a daily basis And hand over to TMs for fault clearance in the order of priority. Faults should be cleared on Sundays & Holidays.

Repeat Complaints (LL+BB) Summary in Q3

SSA>= 5 times >= 10 times >= 20 times >= 30 times

Q2 Q3 Q2 Q3 Q2 Q3 Q2 Q3

ENK 2868 1110 103 51 - 2 - -

CNN 2077 603 64 25 4 - 1 -

CLT 1617 533 54 20 1 - - -

PTA 711 447 22 10 - - - -

TCR 970 431 29 14 1 - - -

KTM 928 369 13 9 - 1 - -

QLN 992 353 27 8 - - - -

TVM 1068 289 28 8 - 1 - -

ALP 774 283 20 11 - - - -

MRX 757 283 17 11 - - - -

PGT 506 178 6 6 - - - -

CIRCLE 13268 4879 383 173 6 4 1 0

LL Revenue Profile of Kerala Circle : Positive Impact on Withdrawal of Annual Plans

Billing details for I Quarter Ending 30.06.2013 : Land LineClass No. Of Lines Billed Total Revenue Q1 ( Rs. ) ARPU ( Rs.)

A 3684 3,67,10,843 3322B 7083 1,78,86,927 842C 1,14,998 17,95,11,935 520D 3,75,495 22,11,78,557 196E 3,67,485 25,42,88,462 231F 20,89,036 55,39,46,159 88

Total 2957781 1,26,35,22,883 142

Billing details for III Quarter Ending 30.12.2013 : Land LineClass No. Of Lines Billed Total Revenue Q3 ( Rs. ) ARPU (Rs.)

A 3672 4,06,09,537 3686B 7502 1,71,81,648 763C 1,17,533 17,86,25,303 507D 3,88,364 22,94,33,044 197E 3,75,309 27,52,66,212 244F 20,20,196 63,89,99,300 105

Total 2912576 1,38,01,15,043 158

LL Revenue Profile of KANNUR SSA : Positive Impact on Withdrawal of Annual Plans

Billing details for I Quarter Ending 30.06.2013 LL

Class No. Lines Billed Total Revenue Q1 ( Rs. ) ARPU ( Rs.)A 403 18,45,048 1526B 643 15,13,830 785C 24,184 3,89,29,000 537D 44,164 2,38,06,660 180E 41,505 2,86,28,446 230F 2,81,140 6,47,63,914 77

Total 3,92,039 15,94,86,898 136

Billing details for I Quarter Ending 31.12.2013 LLClass No. Of Lines Billed Total Revenue Q3 ( Rs. ) ARPU ( Rs.)

A 311 16,252,24 1742B 718 14,32,478 665C 13,694 1,81,05,669 441D 47,097 2,80,53,981 199E 50,457 3,87,98,248 256F 2,59242 8,03,85,885 103

Total 3,71,519 16,84,01,485 151

GSM PREPAID SALE : APRIL - DEC (Amt in Lakhs of Rs. )

TARGET

ACHIEVEMENT ACHIEVEMENT

DIV. 2013-14 Montly APRIL MAY JUNE JULY AUG SEP OCT NOV DEC APR -

DEC %

MTR 354 29.48 28.44 38.35 30.55 34.59 33.44 34.06 28.85 27.62 31.18 287.08 108.21%

CNN T 669 55.75 56.24 59.36 41.47 53.1 62.83 49.12 64.82 66.97 54.08 507.99 101.24%CNN P 407 33.94 31.88 35.72 31.62 35.29 36.44 33.37 35.28 30.05 31.41 301.06 98.56% KSZ 689 57.39 51.09 54.76 50.74 56.71 59.78 54.50 62.81 56.29 58.49 505.17 97.80% PAY 838 69.83 62.40 64.15 55.74 64.95 69.81 65.94 68.78 66.76 64.17 582.71 92.71%

TLY T 277 23.11 16.72 17.75 16.19 18.94 20.59 22.09 21.64 21.73 21.29 176.94 85.06%SKM 1052 87.64 72.98 83.12 78.52 82.56 77.46 68.61 66.94 64.88 75.05 670.12 84.96% KNG 368 30.65 26.65 25.33 21.92 25.3 27.28 23.70 26.11 23.99 26.44 226.72 82.18% TMB 366 30.52 22.30 26.44 26.16 27.57 26.52 23.75 22.89 24.14 19.85 219.62 79.95%CUU 123 10.27 6.14 7.62 9.45 9.96 9.73 9.22 7.04 7.23 6.69 73.08 79.05% NLS 641 53.42 39.06 40.34 36.95 40.01 42.49 41.62 40.18 40.01 43.88 364.53 75.83%UPL 332 27.70 18.47 19.94 17.93 20.06 20.81 18.57 20.45 20.14 20.45 176.82 70.93%

TLY P 206 17.19 10.48 10.45 10.17 11.98 13.12 11.56 11.24 10.87 13.25 103.12 66.67%

SSA 6323 527.9 442.8 483.3 427.4 481.0 500.3 456.1 477.0 460.7 466.2 4194.9 88.46%

Prepaid Revenue from CSCs of KANHANGAD Division ( Amount in Lakhs of Rupees )

Division CSC TARGET achievement % (Whole Year) Apr- Dec 2013 Achievement

KNG

Kanhangad 374 224.98 60.16%

Uduma 6 3.18 53.00%

Rajapuram 174 113.72 87.14%

554 341.88 82.28%

Expansion of LL Network in HIGH REVENUE POCKETs

Apartment / Flat / Villas No. of Rooms

Pillar No

CABLE required in Metre

100 Pr 50 Pr 20 PrOceanus 80 35 900 0 400Confidential 120 50 300 0 600Lulu Complex 60 IZ 500 3300 300

260 1700 3300 1300

Details of capturing of Mobile Numbers

SSA

As on 01.01.14

No. of connections Customers

Having Mobile Number

% of Customers

having Mobile Number

THRISSUR 321229 287104 89.38ERNAKULAM 415557 365850 88.04PATHANAMTHITTA 148884 122856 82.52KANNUR 360723 285702 79.20PALGHAT 147027 116156 79.00KOZHIKODE 252141 196131 77.79MALAPPURAM 241446 185201 76.70KOTTAYAM 212054 156408 73.76KOLLAM 240022 175957 73.31ALLEPPEY 194558 135402 69.59THIRUVANANTHAPURAM 282389 192276 68.09Total 2816030 2219043 78.80

Details of capturing of Mobile Numbers

DIVISION DELs Pending % Pendency

Class wise pending

A B C D E/F

KNR 27797 12149 43.71% 49 470 1972 3127 6531TLY P 25327 3347 13.22% 8 60 202 575 2502KNR T 27109 5288 19.51% 12 50 344 1106 3776CUU 29255 6631 22.67% 17 41 250 988 5335KNG 26623 5558 20.88% 4 27 290 640 4597KZD 27343 7891 28.86% 6 36 277 689 6883MTR 25122 5033 20.03% 10 26 190 511 4296NLS 32802 4741 14.45% 4 3 86 331 4317PAY 30969 4884 15.77% 4 51 278 722 3829SRK 22755 3618 15.90% 6 5 55 217 3335

TLY T 38267 5102 13.33% 11 18 151 590 4332TMB 23836 3094 12.98% 10 28 133 436 2487UPL 21674 2694 12.43% 1 10 48 111 2524

358879 70030 19.51% 142 825 4276 10043 54744

Details of capturing of Mobile Numbers

Exchange DELs Pending % Pending

Class wise pending

A B C D E/F

KUMBALA 3779 587 15.53 0 1 17 32 537KUNJATHUR 847 78 9.21 0 0 0 4 74MANJESHWAR 2480 309 12.46 0 2 11 18 278MIYAPADAVU 774 60 7.75 0 1 3 2 54VORKADY 1586 125 7.88 0 1 1 6 117KINNIGAR DLC 171 30 17.54 0 0 0 0 30PERDALA 1870 171 9.14 0 1 1 6 163PERLA 1082 151 13.96 0 1 2 2 146VANINAGAR 203 11 5.42 0 0 0 1 10YETHADKA 501 67 13.37 1 2 0 3 61ICHILANGODE 927 143 15.43 0 0 1 5 137KANIYALA 485 45 9.28 0 0 0 1 44PAIVALIKA 1668 163 9.77 0 0 2 7 154UPPALA 3523 464 13.17 0 1 10 23 430

21665 2708 12.5 1 10 49 112 2536

Details of capturing of E-mail ID

SSA

As on 01.01.2014

No. of connectionsCustomers

Having Email Id

% of Customers

having Email Id

THRISSUR 321229 83802 26.09ERNAKULAM 415557 76679 18.45KOZHIKODE 252141 42594 16.89MALAPPURAM 241446 37173 15.40PATHANAMTHITTA 148884 14643 9.84

PALGHAT 147027 14354 9.76

KOTTAYAM 212054 16849 7.95

KOLLAM 240022 18787 7.83

TRIVANDRUM 282389 19238 6.81

KANNUR 360723 20974 5.81ALLEPPEY 194558 8346 4.29

Total 2816030 353439 12.55

E – mail Updation Pending :KNG

Exchange DELs Pending % Pending

Class wise pending

A B C D E/F

KUNJATHUR 847 816 96.34 0 5 35 102 674MANJESHWAR 2480 2373 95.69 2 8 115 287 1961MIYAPADAVU 774 752 97.16 1 3 14 77 657VORKADY 1586 1533 96.66 1 4 40 158 1330KINNIGAR DLC 171 166 97.08 0 1 4 7 154PERDALA 1870 1779 95.13 2 4 51 189 1533PERLA 1082 1012 93.53 2 5 26 96 883VANINAGAR 203 197 97.04 0 0 0 17 180YETHADKA 501 484 96.61 1 2 10 34 437ICHILANGODE 927 911 98.27 1 0 9 41 860KANIYALA 485 463 95.46 0 0 2 25 436PAIVALIKA 1668 1607 96.34 1 7 24 128 1447UPPALA 3523 3401 96.54 1 20 100 308 2972

21665 20859 96.28 14 68 564 1882 18331

Percentage of Reconnection against OGB in Kerala Circle (As on 01.01.2014)

LANDLINE WORKING STATUS as on 16/01/2014

Total Landline working 358876

OG Barred due to Non- Payment 7677

IG Barred due to Non- Payment 294

Suspend Barred due to Non- Payment 25406

Total Disconnection 33377

Percentage Disconnection 9.30

Active Landline Connections 325499

LANDLINE WORKING STATUS (Division wise) as on 16/01/2014

Rank Division Total Landlines

OG barred - NP

IG barred - NP

Suspend - NP

Total Discn

% Disconn Active

1 DET KSZ 27343 892 46 3502 4440 16.24 22903

2 DET NLS 32802 935 84 3803 4822 14.70 27980

3 DET UPL 21674 759 0 2306 3065 14.14 18609

4 DET SKM 22755 587 1 2121 2709 11.91 20046

5 DET KNG 26623 658 39 2072 2769 10.40 23854

6 DET MTR 25121 739 4 1753 2496 9.94 22625

7 DET PAY 30968 383 11 2198 2592 8.37 28376

8 DET TMB 23836 550 5 1211 1766 7.41 22070

9 DET CUU 29255 531 25 1408 1964 6.71 27291

10 DEP KNR 27797 228 18 1511 1757 6.32 26040

11 DET TLY 38266 526 12 1881 2419 6.32 35847

12 DEP TLY 25327 384 24 889 1297 5.12 2403013 DET CNN 27109 505 25 751 1281 4.73 25828

SSA Total 358876 7677 294 25406 33377 9.30 325499

LANDLINE WORKING STATUS (Exchange wise) as on 16/01/2014 - UPPALA Division

Division Exchange Total Landlines

OG barred - NP

IG barred - NP

Suspend - NP

Total Discn

% Disconn Active

DET UPL

KINNIGAR DLC 170 9 0 36 45 26.47 125KANIYALA 487 35 0 75 110 22.59 377KATTATHADAKA 1769 67 0 282 349 19.73 1420VANINAGAR 202 19 0 20 39 19.31 163PERLA 1080 62 0 109 171 15.83 909PAIVALIKA 1666 41 0 220 261 15.67 1405ICHILANGODE 926 67 0 77 144 15.55 782MIYAPADAVU 785 52 0 63 115 14.65 670YETHADKA 500 1 0 71 72 14.40 428PERDALA 1868 49 0 218 267 14.29 1601UPPALA 3522 120 0 372 492 13.97 3030KUNJATHUR 847 47 0 61 108 12.75 739KUMBALA 3779 88 0 349 437 11.56 3342VORKADY 1594 84 0 97 181 11.36 1413

MANJESHWAR 2479 18 0 256 274 11.05 2205Division Total 21674 759 0 2306 3065 14.14 18609

Total 358876 7677 294 25406 33377 9.30 325499

BROADBAND LOADING STATUS - as on 16/01/2014 (DIVISION WISE)

Division Total Land lines

Total Active Land lines

Total Broadband

ConnsBB Penetration DSLAM

Spare Cap

DET UPPALA 21674 18609 2623 12.10 2761DET THALASSERI 38266 35847 6191 16.18 2433DET KASARGOD 27343 22903 4667 17.07 3949DET KANHANGAD 26623 23854 4732 17.77 1948DET SREEKANDAPURAM 22755 20046 4153 18.25 2007DET TALIPARAMBA 23836 22070 4491 18.84 2685DET NILESWARAM 32802 27980 6269 19.11 3147DET MATTANUR 25121 22625 5166 20.56 1858DET PAYYANNUR 30968 28376 6990 22.57 3754DET CHERUKUNNU 29255 27291 6946 23.74 3398DET KANNUR 27109 25828 6731 24.83 3677DEP THALASSERI 25327 24030 6617 26.13 4303DEP KANNUR 27797 26040 9335 33.58 3391SSA Total 358876 325499 74911 20.87 39311

BROADBAND LOADING STATUS - as on 16/01/2014 (UPPALA Division)

Division Exchange Total Landlines

Total Active Landlines

Total Broadband

Conns

BB Penetration

DSLAM Spare Cap

DET UPL

ICHILANGODE 926 782 61 6.59 59KATTATHADAKA 1769 1420 157 8.88 59VANINAGAR 202 163 20 9.90 44KANIYALA 487 377 52 10.68 12PAIVALIKA 1666 1405 179 10.74 109VORKADY 1594 1413 178 11.17 38KUMBALA 3779 3342 423 11.19 969UPPALA 3522 3030 406 11.53 986MIYAPADAVU 785 670 92 11.72 52YETHADKA 500 428 63 12.60 73KINNIGAR DLC 170 125 22 12.94 10PERDALA 1868 1601 272 14.56 136MANJESHWAR 2479 2205 385 15.53 95PERLA 1080 909 173 16.02 43KUNJATHUR 847 739 140 16.53 76

DET UPPALA 21674 18609 2623 12.10 2761SSA Total 358876 325499 74911 20.87 39311

Broadband Mela Conducted in November ( 13 th to 24 th ) in Low Penetration DSLAM Areas.

DIVISIONNo. of Exch BB SIM LL RECONN

Kazargod 5 64 264 21 22

Kanhangad 1 4 32

Taliparamba 1 15 67 4

Telecherry T 4 73 584 9 4

Payyanur 1 6 37

Uppala 4 9 142 2 2

Nileswer 17 118 1816 188 1244 36 46

64

5. Broadband Mela Conducted in December in Low Penetration DSLAM Areas.

Division No.of Exch LL LL with

BB BB SIM WiMAXReconn-ection

TLY T 5 21 8 125 607 6 1KZD 4 28 9 65 613 2 52PAY 3 5 3 58 177 9

TLY P 1 0 22 55 240 0UPL 6 8 9 51 332 2 2MTR 9 12 8 47 387 9KNG 6 5 9 45 219 6 17TMB 4 11 14 41 382 4NLS 3 3 3 35 179 5CUU 3 3 4 20 139 10SKM 3 3 3 17 216 1KNR T 2 3 1 16 108 0CUV 1 1 1 12 40 1

DGM F 2 3 9 462 54 113 101 596 4194 16 11165

GSM : Action Plan for IV th QUARETER i). Pre paid Sale through FRANCHISEEs will be ensured to be increased.

ii). Sale through existing DSAs/Shoppe will be ensured to be increased .

iii). Inactive Retailers and DSAs are to be identified and made active. iv). Adequate number of additional DSAs to be enrolled . vi) .Sale of SIMs on very large scale with Special focus on MNP , through frequent Mela / Road show in all Exchange / New BTS / Low Traffic BTS areas & Professional Institutions.

Best Monthly Achievement ( That was in Dec ) = 19014

Min. Target Set for JAN, FEB & MAR = 3 X 2000066

9. Very Active Involvement of Employees in GSM Prepaid Sale

182 Spouse/Children of Our Staff have been enrolled as DSAs.

Current Year Turn Out Through them : Rs.78 Lakhs.

       48 Employees do CTOPUP SALES under CSR Without

Commission.

67

1.BROADBAND : Action Plan for IV th QUARETER

i). New BB Lead Generation in Low Penetration DSLAM Areas through

Mini Mela/ Road Show , with Prior IVRS Message , Press Release,

Distribution of notice , Prior Visit to Schools / Colleges / Govt & PSU

Offices / Private Companies / Temple / Masjid / Church nearer to the

DSLAM areas.

ii). BB Lead Generation through ‘Personal Marketing Scheme for Employees.’

iii). Pace in provisioning New Broadband connections needs to be increased .

iv). Lower Plan BB Customers are required to be brought to Higher Plan.

v). Special Drive for bringing back Closed BB Connections. 68

Steps to be taken to increase Data RevenueSteps to be taken to increase Data Revenue

Promotion of data STV 139 and Post paid Data Plan 125 which offer 1GB .

Popularise Annual plan 1251 which offer 9 GB, Annual Plan 2299 which offer 18 GB and Annual Plan 3299 which offer 30 GB.

Popularise Data STVs of lower denominations among students - STV 14 for 3 days and STV 40 for 7 days

Popularise Data STV bundled with Mobile TV of denominations 291 and 165 to increase data revenue.

Reduced rates of 3G Data Plans when compared with other operators may displayed at CSCs.

2. Action Plans for Increasing Revenue in IV th Quarter

• Pursuing all the existing 250 BB Customers (16253) through IVRS and personal calling for upgradation of plans• Conducting Special Reconnection and Outstanding Settlement Adalath covering all exchanges in the SSA.• With 82 3G sites commissioned, data usage is going to be the high revenue expectations of future. Conducting street melas and educating various data plans and data access method to rural and semi urban masses who are keen to use mobile for browsing to enhance data revenue popularization data252 minimum usages• Enhanced IVRS facility with additional 60 channels for continuous information dissemination to customers to reduce disconnections, increase reconnections • Customer Retention Cell is involving in high level reconnection activities by conducting special reconnection and outstanding realization meetings in each divisions.• Notices were issued to around 12000 closed/disconnnected bb users for reconnection/to bring back them through special settlement plan suggesting most suitable plans for their future use.• Notices were issued to all disconnected/closed landline customers with arrears to bring back them through one time settlement plans so as to enhance the customer base and revenue • Call centres tuned to educate customers for more use of services with ideal plans in all services so that customer attrition is reduced and revenue increased

70

DIVISION / GROUP WISE MEETING

ERCS 2013-’14

• JANUARY 2014

ERCS - PERFORMANCE OF GROUPS as on 21-01-2014

Sl. No. Group Target Points Points Acheived Revenue

1 DGMMKTG 31920 9660 30.26 20971502 DGMF 20165 5696 28.25 11350503 DETSKM 18480 5027 27.20 11336754 DETCNN 23800 6463 27.16 16121005 DETMTR 20160 5008 24.84 10860756 DETCUU 19320 4769 24.68 12915507 DETUPL 21000 4883 23.25 10094258 DETNLS 26040 6046 23.22 14937009 DETPAY 22120 5005 22.63 1112175

10 DEPKSZ 27440 5998 21.86 123455011 DETKNG 25760 4515 17.53 107182512 DETTLY 25480 4271 16.76 104265013 DETTMB 17640 2410 13.66 58600014 DEPKNR 18648 2007 10.76 54177515 DEPTLY 24080 2051 8.52 58070016 DGMA 35447 1915 5.40 409200

Total 377500 75724 20.06 17437600

ERCS - Product / Service Marketed - Uppala Division

Product / Service Point No. of conns. (KNR P)

No.of conns (SSA Achvts)

% Contribution (KNR P)

LL / PCO 1 116 2113 5.49

Reconnection 1 23 672 3.42

New BB (<500) 1 95 1318 7.21

New BB (>500) 3 215 6643 3.24

Mobile conns 1 2532 26772 9.46

MNP 2 481 8955 5.37

WiMAX 4 88 642 13.71

Data Card 2 5 90 5.56

DSA Regn 3 12 196 6.12

BB Plan change 2 49 1461 3.35

OS dues colln 1 4 452 0.88

Staff C-Top-up 10 1 24 4.17

Sl. No. Name & Desgn Points Revenue 1 ISHWARA NAIK.D.K.,SR. TOA 467 999002 NANDAKUMAR.A.S,SDE 284 536003 SREEHARI BHAT,SDE 279 433504 RATHEESH KUMAR K,TM 255 453505 RAMA. C.H,TM 197 510756 PRATHEEPAN U P V,JTO 186 479507 LOKESHA NAIK K ,SR. TOA 171 309758 DURGA.V.K,SR. TOA 170 281259 JAYAKRISHNAN G,TM 151 32325

10 SANOOP C V,SR. TOA 138 2247511 SUBHASH M,TTA 129 3010012 RAJEEVAN K.,TM 126 2260013 DILEEP K K,TTA 108 2330014 MURALIDHARAN NAMBIAR,DE 103 2817515 ASHOKAN. K,TM 84 1782516 RADHAKRISHNA. A,TM 81 1330017 SUDEESH K,TTA 81 1720018 MAHALINGA BHAT. P,TTA 78 2065019 CHANDRASEKHARA K.,TM 73 1847520 KUMARA K,DRIVER 73 15950

21 CHANDRANANDAN V,SDE 72 1512522 SUMESH.P.M.,TM 72 1400023 KISHOR CHALUKKIL,JTO 68 1470024 ASHOKAN T,TM 68 1440025 KORAGA.M,TM 64 1447526 VAISAK K,JTO 63 1425027 SAILENDRAN K M,TM 57 1102528 KESHAVA K ,SS 57 1130029 SHYJU K V,TTA 56 1280030 SASEENDRAN P,TM 56 1050031 BALAKRISHNAN T K,TM 51 1520032 NISHANTH.K,TM 50 770033 RAMESHKUMAR B C ,SR. TOA 49 765034 GANGADHARA K H ,TM 48 1172535 PRAMEELA K,TM 46 932536 TIJI BABU,JTO 39 762537 DINESAN A ,TM 38 825038 MURALEEDHARAN.K,TM 36 965039 KESHAVAN C ,SR. TOA 35 625040 AITHU NAIK A,TM 33 7825

41 B.M.CHANDRASHEKAR,TM 32 712542 H.RAGHAVA,TM 31 630043 SURESH B,TTA 30 497544 P.BALAKRISHNAN,TM 30 700045 SAVITHRI A,SDE 29 785046 SASEENDRAN K,JTO 29 507547 ANNU NAIK K,TM 28 912548 JAYARAJAN V,TM 27 582549 LINGAPPAYYA. A,TM 26 515050 VINOD U,SR. TOA 26 715051 BALAKRISHNAN K,TM 25 452552 CHOMA M,TM 25 555053 SUCHITHRAN P,TM 24 385054 SATHEESAN.P,TM 22 442555 MOHANAN NAIR V.B.,TM 20 350056 MOHAN BABU.E,TTA 19 332557 MANI K V,Group D 18 295058 INDIRA G,Group D 13 197559 ISHWARA NAIK P,SR. TOA 13 255060 KOMALAN T K,JTO 13 2075

61 VENKATESHA. K,TM 12 2675

62 BHUVANENDRAN NAIR A.,TM 12 1850

63 LAKSHMI N,RM 11 2250

64 RADHAKRISHNAN K,TM 11 2275

65 HARIDASAN.K.K,TM 9 1700

66 DINESHAN.K,TM 9 1525

67 KUNHIRAMAN,TM 8 1350

68 BALAKRISHNAN . P . K,TM 7 1150

69 PRAKASHAN T,TM 6 1150

70 SANKAPPA GOWDA S,TM 6 2000

71 C.H.RAGHAVA,TM 6 1050

72 JANARDHANAN.K,TTA 5 900

73 SATHEESAN. K,TM 3 975

74 ARUNKUMAR K R,TTA 3 1250

75 RAJESH SYMON,Group D 2 350

76 K.PRAKASHAN,TM 1 200Total 4883 1009425

Thank You