Meeting

February 24, 2010

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Agenda1. Follow up items from November 2009 PPC meeting – Jeff Mandel

2. BMWBO – Deputy Secretary Peter Speaks

3. Materials Update – Jeff Mandel

4. Services Update – Roxana Dietz

5. Xpedx Presentation – Rick Whitcomb, Kim Sowers and Rebecca Long

6. Toner Cartridge Recycling – Betty Goodling

7. Other Procurement Updates

– eMarketplace – Sue Plecker

– E RFP – Sue Rojas

– New Award Form – Roxana Dietz

– New Delegation Letter – Roxana Dietz

– Document Naming– Stephanie Fetter

8. Legal – Chuck Anderson

9. Policy Updates – Cheryl Kleeman

10. Training Updates – Jeff Mandel

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Follow-up items from 11-5-2009 PPC

1. Put SBR Form on BOP website

– SBR Self Certification form posted to forms section for Agencies

– http://www.dgsweb.state.pa.us/comod/CurrentForms/SmallBusCert.doc

2. P.O. Line Item Reconciler role MRBR access

– The following transactions which are needed to run blocked invoice reports and to clear the blocks are all part of the Line Item Reconciler Role:

ZMRBR – Yes – included in invoice reconciler

MRBR– Yes – included in invoice reconciler

MR11– Yes – included in invoice reconciler

Y_DC1_32000674 - Yes – included in invoice reconciler

Transaction ME23N is part of the Purchasing Display Role and all purchasing related roles have this as part of the composite role.

3. Request for Expression of Interest – Procurement Handbook guidelines

– Will include in future revisions to the Handbook

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New Questions for PPC

1. Procurement of telecommunications/IT cabling services - when is it appropriate to use the IT ITQ versus ordering from Verizon thru ISS?

– An agency should only utilize Verizon contract for cabling runs up to 150 feet. For cabling runs > 150 feet, the IT ITQ should be used following defined processes associated with $ thresholds. Point was addressed in the COPA’s written responses to supplier’s questions during Telecommunications RFP process.

2. How does agency make an award when requirement to publicly advertise was not met? Example: Bid came in over $10K or advertisement was overlooked. Part 1, Chapter1, Section D of the handbook states “Upon written request from an Agency, the Secretary of the Department of General Services, or their designee, may grant a waiver from any requirements of this handbook, provided the waiver would not be a violation of law”. Is DGS able to grant a waiver to the advertisement based on the handbook?

– DGS cannot grant waiver from the requirement for advertisement. However, in this scenario we could retroactively grant a waiver for the dollar threshold of the formal solicitation process

Bureau of Minority and Women Business Opportunities

Total Percentage MBE/WBE Commitments for 2009

16.77%

RFP Percentage Commitments for MBE/WBE in 2009

15.25%

* In 2003 Total Percentage MBE/WBE Commitment was less than 3%

Updates from BMWBO

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Contributions To Increased Disadvantaged Business (DB) Numbers

• Increased 20% weight for DB portion in RFPs

• Pre-proposal Conferences

• Increased cooperative relationship between Agency Procurement Staff and BMWBO

BMWBO

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Assistance Still Needed• Encouragement of Pre-proposal Conferences

• Involvement of BMWBO from Cradle to Grave-See Procurement Handbook Part II, Chapter 7

-Notification to BMWBO about drafting of Statement of Work (SOW), Evaluation Meetings, and Contract Negotiations

• Notification of changes in DB Commitments & Scope of Work which could affect DB involvement

• Award Notification (New form to be presented later)

BMWBO

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BMWBO Contact Information• 611 North Office Bldg.

Harrisburg, PA 17125

Phone: (717) 783-3119

Fax: (717) 787-7052

Email: GS, RFP-BMWBO/RFPs

• Gayle Nuppnau, Procurement Liaison, BMWBO

(717) 346-3819

gnuppnau@state.pa.us

BMWBO

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Materials Contract Update

Contract Number

Name of Contract Type of

Solicitation

Estimated Ann. Dollar

Values

Contract End Date

Renewals Remaining

Number of

Contracts

Agency Commodity

Specialist

4400006081 Lt Duty Trucks IFB $2,500,000 8-31-2010 0 7 All Using A. Robinson

4400006010 H/D Power Equip IFB $12,000,000 8-31-2011 4 38 All Using R. Woodworth

4400005916 Agric Power Equip IFB $8,600,000 9-30-2011 4 43 All Using R. Woodworth

4400005558 Const . Equip. IFB $9,179,000 7-31-2011 4 12 All Using R Woodworth

9140-01 Heating Oil IFB $9,900,000 8-31-2010 4 9 All Using J Banks

9130-03 Unleaded Gas IFB $4,000,000 9-30-2010 4 3 All Using J Banks

9140-04 Diesel Fuel IFB $15,377,000 8-31-2010 4 9 All Using J Banks

4400005987 Passenger Vehicles IFB $3,500,000 8-31-2010 0 10 All Using A. Robinson

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Materials Contract Update

Contract Number

Name of Contract Type of

Solicitation

Estimated Ann. Dollar

Values

Contract End Date

Renewals Remaining

Number of

Contracts

Agency Commodity

Specialist

5610-36 Bituminous IFB $55,000,000 1/31/2011 0 75 PENNDOT Patrick Rosenella

5710-01 Liquid Bituminous IFB $26,000,000 2-29-12 0 12 PENNDOT Patrick

Rosenella

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Materials New Solicitations

Contract Number

Name of Contract

Type of

Solicitation

Estimated Ann. Dollar

Values

Contract End Date

Renewals Remaining

Number of

Contracts

Agency Commodity

Specialist

4600008380 Alum Coil Stock IFB $3,000,000 6—2010 1 1 All Using Vessella

4600013668 Medical and Specialty Gases

ITQ $750,000 April 4 4 All Bollinger

New Fish Food ITQ $1,750,000 April 3 1 All Using Gabriel

4400002483 Soap ITQ $500,000 April 4 1 Corrections Kathy Lewis

4400002825 Dump Trucks RFP/IFB $2,000,000 9-30-2010 0 0 All Using Isenberg

9120-08 Electricity Supply RFQ $40,000,000 Variable - - All Using Knerr

4600008263 Alum Sign Blanks

IFB $3,500,000 2-2010 0 2 All Using Vessella

4600010244 Medical Supplies IFB $5,750,000 8-2010 4 2 All Using Michele Scott

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New MRO Solicitation!Larger number of independent lots:

– Electrical

– Elec. Square D

– Sylvania Lamps and Accessories

– GE Lamps and Accessories

– Phillips Lamps and Accessories

– General Hardware

– Material Handling

– Safety

– Hand and Power Tools

– HVAC

– Filters

– Pumps and Plumbing

– Motors and Power Transmission

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MRO

• Evaluation Committee DOC, PENNDOT, DGS, DMVA, DPW.

• Asked for additional Value Added Services!

• Two Year Contract with three one year renewals available.

– Expiration date of current contact is October 3, 2010

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Electricity Shopping

• DGS has shopped 1200 electric accounts served by PPL Utilities and made awards to alternate suppliers.– Bids included accounts belonging to the majority of

Commonwealth agencies– DGS also began providing assistance to COSTARS members

seeking assistance in this area• 300 of accounts bid belong to COSTARS members

• This process has been successful, resulting in significant cost savings vs. PPL rates for 2010.– $10 million for COPA accounts– $1 million for COSTARS members

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Services Team New Contracts

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xpedx & Commonwealth of Pennsylvania CONTRACTS

Contract # 4400001609 Fine Printing Paper Parent # 4400001609 Specialty paper, copier paper, color paper, laser Contract End Date: 5/31/2010 paper, printing paper & rolls, NCR paper, envelopes

Contract # 4400002506 Offset Printing & Equipment Supplies Parent # 4400002495 Graphics & printing supplies Contract End Date: 6/30/2011 Contract # 4400003183 Floor Machines, Vacuum Cleaners, Parent # 4400003175 Cleaning Equipment & Accessories Contract End Date: Extended to 10/31/2010 ProTeam, Tomcat, Nobles

Contract # 4400003455 ………………………….. Kent Floor Equipment - Line #2 Contract # 4400004314 Packaging & Supplies Parent #4400004314 Strapping & tools, stretch wrap & dispensers, tapes, Contract End Date: 2/28/2010 kraft wrap, packaging peanuts, bubble wrap, mail

tubes, packing list envelopes, packaging labels, cable ties, foam coolers, etc. Contract # 4400004755 Incontinent Care Products (Previously # 4600011009) PaperPak – Incontinent products Contract End Date: Extended to 12/31/2010

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Contract # 4600011158 Plastic Ware for Food Parent # CN00023420 Disposable cups & lids, medicine cups, water cups, Contract End Date: Extended to 2/28/2010 paper soufflé cups, disposable bowls & lids, foam

plates, compartment trays, disposable plastic cutlery Contract # 4600011969 Disposable Dietary Products Parent # 737001 Steam table pans, straws, foil, butcher paper, Contract Ending Date: Extended to 5/31/2010 parchment paper, foam containers

Contract # 4600013480 Janitorial Supplies Parent # 4600013480 Cleaning supplies - cleaning chemicals and tools, Contract End Date: Extended to 9/24/10 soaps, matting, floor pads, roll & folded towels,

toilet tissue, facial tissue

Contract # 4400005348 Mailroom Equipment Parent # 4400005332 Mailroom equipment (Secap) Contract End Date: 7/31/2011 Contract# 4600008005 - Lot 4 Dilution Control Parent # 792008 Disinfectants, general purpose cleaners, bathroom Contract End Date: Extended to 4/11/10 & glass cleaners, sanitizers & cleaner/degreasers

xpedx – Harrisburg Division

211 House Avenue, Camp Hill, PA 17011

(800) 321-1804Vendor #102381

Federal ID #13-0872805

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QUESTIONSPresented by:

Rick Whitcomb Rick.Whitcomb@ipaper.comGroup Sales Manager, xpedx-HarrisburgOffice: 717-612-6124 Fax: 717-612-3105 Cell: 717-512-4709

Kim Sowers Kim.Sowers@xpedx.comBusiness AdministratorOffice: 717-612-3111

Rebecca Long Rebecca.Long@xpedx.comxpedx Sales ProfessionalOffice: 717-612-3135

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PIBH

• Recycling Program for Toner and Inkjet Cartridges

– Collect and recycle all empty cartridges from copiers, facsimiles, and printers, which includes OEM cartridges (HP, Lexmark, etc.) and any cartridges that may have been previously remanufactured

– All cartridges must be recycled through the Commonwealth’s Recycling Program

– At no time should cartridges be returned to the manufacturer, supplier, recycled through any other recycling centers or thrown into the trash

– Only 10% of the PIBH remanufactured toner cartridges are currently being recycled

• Drives up cost for all

– You may view the Commonwealth’s Recycling Procedures at http://www.dgsweb.state.pa.us/comod/other/CWOPARecycling.doc

• Procedures reference two different methods for return; one for Capital complex and the other via return UPS labels

– Return UPS label is already included in the box of any PIBH/Goodwill remanufactured toner cartridge.

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PIBH

• Defective Toner Cartridges

– Do not dispose of or place defective toner cartridges in any recycling containers

– Defective cartridges should be returned to the supplier for a replacement or credit, with the exception of PIBH remanufactured toner cartridges

• There will be a label affixed to the top of the cartridge that says “Goodwill”, if the cartridge was remanufactured through the PIBH program

– If you receive any defective PIBH toner cartridges, contact the DGS Quality Section by email at ra-qa-division@state.pa.us and provide the following information:

a) Your point of contact

b) Agency and Location of defective cartridge

c) Printer Brand and Model

d) Describe in detail the nature of the problem

– Your case will be assigned to a Quality Specialist to investigate and provide further instructions to you after reviewing your complaint/concern

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PIBH

• Trash Liners

– Agencies to purchase PIBH plastic trash liners directly from PIBH before considering other plastic trash liners available for purchase on the Xpedx contract

• Carpet and Carpet Tile Installation

– Agencies to offer commercial and residential installation services to PIBH

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eMarketplace Enhancements

eMarketplace main has been modified to show all tabs without scrolling

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eMarketplace – Contract Search Enhancements

Contracts page has been broken down into two (2) pages. First page no longer need to scroll andnow shows more description than the previous version. Select Contract Number to proceed to page 2

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eMarketplace – Contract Search Enhancements Cont’d

Page 2 consists of all information found on page 1 as well as viewing the contract and other information no longer found on page 1.

Green logos for contracts that contain Green content will be a new feature

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Emergency Procurements

• Objective – Secretary & Governor’s initiative to make more information available for public scrutiny.

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Emergency Procurements

Public will be able to view the following

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Emergency Procurement Process

Agency receives internal approvals to submit EPO Request

Agency routes electronic EPO forinternal approval.

Final approver sends to DGS( Agency Head or designee)

Agency creates Emergency PurchaseOrder and attaches all supporting documentation,

including email authorizing approval

*For situations in which the health, safety & welfare dictate, verbal approval should be requested prior to submittingElectronic EPO Form

DGS approves/disapprovesor returns for correction

Agency e-mails DGS after Emergency PurchaseOrder has been entered.

Include EPO number

DGS release PO in SRM and notifiesAgency when released

DenotesAgencyProcess

Denotes BOP

Process

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• Benefits– Public Notice

– Electronic internal agency approvals via e-mail

– Electronic DGS approvals via e-mail

– Archiving of Emergency Procurement form and all related documentation for 4 years.

– Internal DGS reporting features

Emergency Procurements

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• Key Dates

– Demo was provided to the eMarketplace Agency Focus Group on 01/22/10

– Testing was conducted with agency personnel on 02/08/10

– Go live date was 02/17/10.

– Agency notification sent 02/17/10

Emergency Procurements

End User Procedures can be located on the “Help”section of PA eMarketplace

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• Enhancements that have been completed since go live:– Fixed text fields to allow copying & pasting of text. That

functionality was causing the application to crash.

– EP Length field has been expanded to allow more than 12 characters. Now allows up to 2,000

– When typing into the text boxes on the electronic EP form, it now tells you how many characters you have remaining

Emergency Procurements

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• Future Enhancements – We are still compiling a list of enhancements, just to name a few– Allowing multiple e-mail addresses for Central Procurement

Offices or other staff to receive copy of approval/disapproval/return for correction e-mails.

– Extensions submittals - allow upload of documents

Suggestions for enhancements are welcome

Emergency Procurements

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• Future Enhancements (cont’d)– The following language will be added

– The following language will be added

Emergency Procurements

And provide explanation as to what created the threat

Note: DGS will not accept “delay in new contract being executed” as a basis for an EP unless the Agency can provide detailed, justifiable explanation for the delay. For example, if a supplier filed a protest & the agency is required to stay the award, thus delaying the process by “X” days

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What is eRFP?

• Proposal evaluation system

• Automates RFP evaluations

• Assists in providing quality evaluations, complete and traceable documents and timely contract award decisions

• Enables evaluators to reduce or eliminate travel

• Allows collection and separate opening of Disadvantaged Business (DB), cost and technical proposals

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Background

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RFP Flow Chart Comparison

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Written Proposal Eval. Exec. Report

• Report used for evaluation committee meetings

• Shows all scores and criteria for the team

• Hyperlink shows question, evaluator & score

CRITERIA

Did the Offeror describe the types of transportation vehicles that it has to utilize to provide services under the contract? To include number and type of each vehicle and it's safety features for all vehicles to be utilized under the contract?

Does the Offeror describe its safety control procedures to transport parole violators? Are the safety control procedures acceptable?

Does the Offeror describe its communication equipment which will be utilized by its transporting personnel during their daily routine of transporting offenders? Is this acceptable?

Does the Offeror describe methods and types of safety control devices utilized in transport? Are they acceptable?

CRITERIA TYPE

Safety Procedures and Equipment

Safety Procedures and Equipment

Safety Procedures and Equipment

Safety Procedures and Equipment

WEIGHT % 20.00 20.00 10.00 20.00

Proposal 1 18.60 18.60 9.32 10.20

Audrey 18.00 18.00 9.00 18.00

Debra 16.00 16.00 8.50 17.20

Kay 19.60 20.00 9.80 19.00

Sally 20.00 19.80 9.80 18.20

Victor 19.40 19.20 9.80 19.00

Proposal 2 16.84 16.04 7.32 16.28

Audrey 16.00 16.00 8.00 16.00

Debra 16.00 17.40 8.90 18.00

Kay 15.00 15.00 7.00 15.00

Sally 19.00 18.00 9.00 16.50

Victor 19.40 19.00 6.80 17.60

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Evaluator Scoring Progress

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Summary Score Report

• Run Summary Score Report to see which supplier gets total points

• No need to complete Scoring sheets as long as you use eRFP for your evaluation

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Advantages

• Eliminate paper intensive processes

• Easily identify and justify selection of “best qualified” proposal

• Documents evaluation process from project set-up to final award recommendation

• Reduce time, cost and subjectiveness of evaluations

• Captures all notes generated during evaluation process

• Provide complete audit trail

• Evaluators use on-line forms with pre-defined evaluation criteria

• Objective evaluation process

• Evaluators trained and supported by Commodity Specialist

• Instantaneous report generation

Currently only utilized by BOP personnel however, agency evaluator personnel may also be called upon to use scoring software.

48

Award Form - Existing

49

BOP-010 Award Form

• Form to be completed by Agency issuing contract/PO for procurements that exceed Services dollar thresholds established in Part 1, Chapter 7 of Procurement Handbook.

– Agency provides, if DGS provided the agency full delegation.

– BOP provides, if BOP led the solicitation and the agency executed the resulting contract/po.

– BOP provides, if BOP led the solicitation and executed the resulting contract.

• Copy of Recommendation for Selection Memo, Domestic Workforce Certification, and copy of disadvantaged business commitments made in contract must accompany form, and if applicable, a copy of Small Business Reserve self-certification.

– Recommendation for Selection Memo is not applicable to IFBs

– Domestic Workforce Utilization Certification only applicable to Services RFPs, RFQs and Multiple Awards Solicitations

– Small Business Requirement (SBR) must be pre-defined in original solicitation

• Submit completed form and attachments within (10) ten days after contract/po executed to: Janis Brown, DGS/BOP and Christine Quinn-Dear, DGS/BMWBO.

http://www.dgsweb.state.pa.us/comod/CurrentForms/BOP010.doc

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BOP-010 Award Form

51

BOP-010 Award Form

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Document Naming• The approach to document-naming is an attempt to keep naming consistent,

streamlined and simplified, which will reduce frustration when Right to Know Coordinators or other users are searching for documents. They will be able to locate and decipher the exact documents with minimal time and effort.

• Standard file-naming conventions enhance user searching and/or reviewing of documents with minimal time and effort.

• Structured file-naming conventions will:

– Keep file names consistent, streamlined and simplified

– Enhance searching/reviewing capabilities with minimal time and effort

– Eliminate frustration when searching for and/or reviewing documents

• Documents should be easily identifiable by at least three components:

1. File Name

2. An Identifying Number

3. A Version Identifier

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Document Naming Continued

• File Name (e.g., Standard Terms and Conditions; Statement of Work; Change Notice)– This is the most important element of a file name.

– Should be exactly what the document or form is called.

– Should be spelled out (keep abbreviations and symbols to a minimum).

– Any document which may have consecutive documents deriving from the solicitation or contract (e.g., addendum, renewal, amendment, etc.) should be identified by such numbering . (See table of examples in Slide 54.)

• Identifying Number (e.g., Solicitation or Contract Number) – Critical when the contract is multiple-award (hierarchical) and numerous suppliers.

– File names tend to be too wordy when supplier names and other descriptions are used.

• Much cleaner and easier if the [solicitation/contract] number is used.

• Version Identifier (e.g., Creation Date/Revision Date – Optional and should be used to identify a version of a document if necessary.

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Document Naming Examples

This! Not this!Statement of Work _ 4400000XXX SOW

Standard Terms and Conditions _4400000XXX DocumentStandard Ts & CsTs & CsIFB 610000XXXX

Change Notice 1 _4400000XXXChange Notice 2_ 4400000XXXIn this example, the document is easily identifiable as the first and second change to the contract.  For hierarchical contracts, use the parent contract number.

4400000XXX change notice 1Chg Ntc #1; Chg Ntc #24400000XXX Change #1 ABC CompanyChange 1; Change 2Sample Service Chg Notice 1_4400000XXX

Renewal 1_4400000ABC     Renewal 2_4400000ABCRenewal 1_4400000XYZ     Renewal 2 _4400000XYZIn this example, the documents are easily identifiable as 1st and 2nd renewal for both children suppliers.  For hierarchical contracts, use the child contract number rather than the company name.

Renewal letter signed – ABC CompanyABC Company Renewal 20092009 Renewal – ABC CompanySample Service 2009 Renewal#1 ABC Co.

Amendment 1_4400000XXXAmendment 2_4400000XXX

Amendment No. 1; Amendment No. 2Amendment #1; Amendment #21st Amendment; 2nd Amendment

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Right to Know

56

Right to Know Continued

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Procurement Retention Policy

Category Description Retention Period

Shopping Cart/Purchase Requisitions

Covers internally generated documents requesting a procurement be started and internal written determinations that are required by the Procurement Code. This category does not include documents related to the actual solicitation process, or documents submitted by a vendor.

Examples: Requests/Approvals for Sole Source and Emergency purchases; explanation for cancellation of a solicitation; shopping cart requests.

If a contract results from the solicitation:Life of the Contract + 4 yearsOtherwise:3 years

Purchase Orders Covers Contract Purchase Orders (purchase orders issued against an existing contract document). This category does not include Standalone Purchase Orders (purchase orders not issued against an existing contract).

Life of the Contract + 4 years

Bid Documents/Solicitations

Includes all documents relating to the IFB and RFP solicitation processes.

Examples: The IFB or RFP, all Addenda/Flyers, all bids or proposals received for a solicitation, BAFO communications, Bid Tab or RFP Contractor Selection Memo.

If a contract results from the solicitation:Life of the Contract + 4 yearsOtherwise:1 year

Contract Includes all documents related to a Contract. This would include a copy of the executed contract, all attached exhibits and any other official records generated as part of the negotiation and execution process (such as CRP determinations), and all change notices and amendments.

This category also includes Standalone Purchase Orders (purchase orders not issued against an existing contract).

Life of the Contract + 4 years

Reference: General Schedule for Records Retention, effective January 12, 2010.

58

New Delegation Letter

The following requirements will be included in a revised delegation letter that will be issued in the near term.– Use of RFP template/Doc Builder

– BOP as non-voting committee member

– BMWBO notification as required

– Completion of Award form (as discussed earlier)

– Advertisement on eMarketplace

– Use of 1000 point scale

– Notation of weights and cost formula utilized in RFP

– Use of Recommendation for Selection Template Memo

– Term not to exceed 5 years without BOP approval

59

Procurement Handbook Progress Report

Description Location StatusCooperative Agreements (GSA) Pt I Ch 28

Pt II Ch 21Legal Reviewing

Funds Commitment To be determined

Draft Language Under Review

Sole Source: Revision of entire chapter Pt III Ch 5 BPI Drafting

Definition and use of RFEI Pt I Ch 2 Legal Drafting

RFP process distinction between BAFO and Pre-selection Negotiation

Pt I Ch 6 In Development

Addition of version datesVersion: February 2010

All Chapters Complete

Addition of Part , Chapter and Page NumbersPt I Ch 01 – Pg 2 of 3

All Chapters Complete

Repair broken hyperlinks All Chapters Complete

Fix search functionality All Chapters Complete

http://www.portal.state.pa.us/portal/server.pt/community/procurement_handbook/14304

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SAP Support Pack Schedule

UPCOMING SUPPORT PACK SCHEDULE

System Testing Timeline

Development March 2, 2010 thru March 5, 2010

Quality 1 March 9, 2010 thru March 30, 2010

Quality 2 April 2, 2010 thru April 9, 2010

Move to Production April 10, 2010

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Goods Receipt Survey

Goods Receiver (GR) Survey:

• Intent is to obtain a better understanding of: o Goods Receipt ProcessoTime dedicated to processing GRsoObstacles encountered throughout the GR Process • Will be directed to those with the Goods Receiver Role• Survey consists of 13 questions• Will take 10 Minutes• Should be available end of this week• Will be distributed via email

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Supplier Portal Language Revisions

• Revision of Tip language on Process Bids (bid search) page:

• Revision of TIPS message on Process Bid (creating or changing a bid) page:

63

Supplier Portal Language Revisions

• Addition of Messages prior to submitting a bid:

• Addition of Messages for a held bid:

64

Training Updates

New Courses will soon be available– Statement of Work

– Bid Specifications

Procurement Policy and Process

– Purchasing Agency Course is scheduled for April 12-15, 2010

– This information will be available in the near future in E-LMS for enrollment. Course Announcements will go out in late February

Certified Purchasing Manager Certification Program

– Penn State 2010 Spring schedule

• March 2,9,16,23,30

• April 6,13,20,27

Web-Based Training

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Contact InformationChuck Anderson, DGS Attorney, Strategic Source 717-214-7739 chanderson@state.pa.us

Scott Cross, Director, Programs & Systems 717-783-8676 fcross@state.pa.us

Roxana Dietz, Director Services Procurement 717-787-8062 roxdietz@state.pa.us

Stephanie Fetter, Assoc, Commodity Manager, BOP 717-787-7526 sfetter@state.pa.us

Betty Goodling, Program Manager for PIBH, BOP 717-787-7324 begoodling@state.pa.us

Cheryl Kleeman, Strategic Development Manager, BOP 717-346-4326 ckleeman@state.pa.us

Joan Kraft, Director, Business Process Improvement 717-705-0564 jokraft@state.pa.us

Jeff Mandel, Chief Procurement Officer 717-787-5862 jmandel@state.pa.us

Susan Plecker, Systems Manager, BOP 717-346-2678 splecker@state.pa.us

Walter Quade, Director, Materials Procurement 717-787-4775 wquade@state.pa.us

Sue Rojas, Strategic Development Manager, BOP 717-346-8176 srojas@state.ps.us

Peter Speaks, Deputy Secretary & Special Advisor to the Governor 717-783-8720 pspeaks@state.pa.us