meet the stars of itv2’s love island and win huge … · for best premium cruise line and sales...

THE WORLD IS OPEN. THE SALE IS ON. OUR NEW CAMPAIGN IS HERE

MEET THE STARS OF ITV2’S LOVE ISLAND AND WIN HUGE PRIZES20

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CELEBRITY CRUISES SELLING GUIDE

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ELCOME

WELCOME FROM CLAIRE

WHAT A YEAR!It’s been an incredible year and firstly I would like to say a massive thank you to each and every one of you for all your hard work and support throughout 2017. Before you get stuck into your new Selling Guide I’d like to recap (at least some of) the highlights....

• So many awards from across England, Ireland and Scotland including the TTG Best Supplier Sales Team of the Year! Thank you again to all those who voted for us in all the awards. Plus we’ve been nominated for Best Premium Cruise Line and Sales Trade Team of the Year at the Travel Weekly Globe Awards (so fingers crossed).

• The response to Celebrity EdgeSM has been just amazing, from announcing the onboard venues to sharing the news that she will set sail in Europe Summer 2019.

• Our agent panels where many of you gave us valuable feedback which has resulted in some of the new initiatives you have seen coming through and will see more of in the coming months, watch this space!

• Launching in the Galapagos Islands in 2019 – Celebrity FloraSM our first ever all-suite ship… learn more on Cruising Power and Cruising For Excellence Online.

• We are delighted to announce that Reuben’s Retreat, a charity very close to our hearts, will be the Celebrity Cruises® charity of choice for 2018.

It’s almost Christmas and as we love giving exciting incentives at this time of year, we’re bringing back our 100 winners, PLUS we have over 3,500 amazing prizes to give away. It’s our best-ever Celebrity Moments – to thank you for one of our best years ever.

Here’s to a fantastic and peaceful 2018 for all of us.

CLAIRE STIRRUPDirector of Sales, UK & IrelandCelebrity Cruises

CLAIRE STIRRUP Director of Sales, UK & Ireland E: [email protected] M: +44 (0) 7557 295 690

MICHAEL ENGLISH Head of Business Development E: [email protected] M: +44 (0) 7771 955 937

NICOLA MCNEISH Head of Sales – Planning & Activation E: [email protected] M: +44 (0) 7919 540 017

ZOE EDWARDS Strategic Account Manager –

TUI & TCCT E: [email protected] M: +44 (0) 7391 419 277

BHAVNEETA TAYLOR Strategic Account Manager –

Consortia and Luxury E: [email protected]

M: +44 (0) 7827 664 966

LORRAINE QUINN Sales Manager – Republic of Ireland E: [email protected] M: +353 862 730 542

ANDREW BOLTON Strategic Account Manager –

Scotland & Ireland E: [email protected] M: +44 (0) 7795 442 803

RUTH GARDINER Strategic Account Manager E: [email protected] M: +44 (0) 7525 950 905

SHAUN LYONS Strategic Account Manager E: [email protected] M: +44 (0) 7920 268 907

DAN JONES Regional Sales Manager – North West E: [email protected] M: +44 (0) 7525 950 908

NEIL DAVIES Regional Sales Manager – South West E: [email protected] M: +44 (0) 7795 367 812

HELEN GREEN Regional Sales Manager – South East E: [email protected] M: +44 (0) 7850 311 608

JONNY PEAT Regional Sales Manager – South E: [email protected] M: +44 (0) 7920 296 483

AMANDA DOCHERTY Regional Account Manager –

North East E: [email protected] M: +44 (0) 7827 938 861

MANDY BURRIE Regional Sales Manager –

Scotland & Ireland E: [email protected] M: +44 (0) 7834 329 700

HOLLY BATTLE Inside Sales, UK & Ireland E: [email protected] T: +44 (0) 1932 834 227

VICTORIA SHIPP Trade Support Executive, UK &

Ireland E: [email protected] T: +44 (0) 1932 834 379 (option 2)

ELAINE TOWNEND Trade Support Executive,

UK & Ireland E: [email protected] T: +44 (0) 1932 834 379 (option 2)

LEON HAND Training Manager – UK & Ireland E: [email protected] M: +44 (0) 7912 540 241

EMMA RIGBY Trainer – UK & Ireland E: [email protected] M: +44 (0) 7391 419 261

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4 5CELEBRITY CAMPAIGNS

OUR DEC–MAR 2018 WAVE OFFER

Our latest campaign will make a world of difference to your customers’ next Celebrity Cruises holiday. With huge savings across so many worldwide sailings, we think it’ll make their holiday before it’s even started. On the opposite page we’ve made the campaign easy to understand, share with your customers and enjoy more bookings.

NICOLA McNEISH, HEAD OF SALES, CELEBRITY CRUISES® UK & IRELAND

EUROPEAN & ABU DHABI SAILINGS

WORLDWIDE SAILINGS

START HERE

OCEAN VIEW, BALCONY,CONCIERGE CLASS,

AQUACLASS® & SUITE CLASS

2ND PERSON PAYS HALF THE CRUISE FARE

BOTH ENJOY FREE CLASSIC DRINKS PACKAGE

OCEAN VIEW, BALCONY,CONCIERGE CLASS,

AQUACLASS® & SUITE CLASS

BOTH ENJOY FREE CLASSIC DRINKS PACKAGE

PARENTS ENJOY FREE CLASSIC DRINKS

PLUS 3RD + 4TH GUESTS GET HALF PRICE ON

CRUISE FARE

2ND PERSON PAYS HALF THE CRUISE FARE

PARENTS ENJOY FREE CLASSIC DRINKS

PLUS 3RD + 4TH GUESTS GET HALF PRICE ON

CRUISE FARE

CHOOSE A SELECTED APR 2018–APR 2019 CRUISE

BOOK BETWEEN 14 DECEMBER 2017—15 MARCH 2018

COUPLES FAMILIES COUPLES FAMILIES

FOR ALL OUR LATEST CAMPAIGN DETAILS, OFFER FLYERS, FULL TERMS AND CONDITIONS AND MUCH MORE

THE WORLD IS OPEN. THE SALE IS ON.

VISIT CRUISINGPOWER.CO.UK

SAVE UP TO £900 (PER STATEROOM)

PARENTS SAVE UP TO £900 (PER STATEROOM)

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6 7CELEBRITY REW

ARDS

#CELEBRITYLOVESAGENTS

MEET THE STARS AND WIN!If you thought our last Celebrity Moments was sweet, wait until you hear about the new one. You’ll love it. We’ll be launching the campaign with some of this year’s Love Island stars! And this time we’ll be giving away thousands, yes, THOUSANDS of prizes. You deserve them!

Like they say on ITV2’s favourite reality show, YOU are 100% our type on paper #CelebrityLovesAgents

PLUS YOU CAN WIN ‘LOTS OF LOVE’Lots of Love is the name of our spot prize competition that runs alongside Celebrity Moments. We have over 3,500 prizes to give away – everything from Love Island signed photographs to a 2-night cruise for you and a loved one and even a Caribbean cruise with free flights.The prizes will be handed out by our Sales Team so look out for them, they’ll be visiting stores and call centres across the UK and Ireland in January and February. And remember, if you win we want you to share your story on our Facebook page and don’t forget to use #CelebrityLovesAgents

MEET THE STARS OF ITV2’S LOVE ISLAND AND WIN BIG PRIZES

CELEBRITYTRAVELAGENTS

100 AGENTS WILL WIN £500 WORTH OF CELEBRITY REWARDS POINTS PLUS YOU MIGHT EVEN GET IT DELIVERED IN PERSON BY ONE OF THE LOVE ISLANDERS!

EMMA’S TOP TIPEARN ON EVERY BOOKING YOU MAKE with Celebrity Rewards

with up to £10 for every bookingcelebrityrewards.com

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8 9CELEBRITY EXPERIENCE

DESTINATION INSPIRATION We’ve got every continent covered. And as if that’s not enough, we’ve a range of unique Signature Event Sailings too, which take in some of the world’s major events and festivals.

TOP TEN REASONS TO BOOK WITH US

WE ENTERTAIN YOU NIGHT AND DAY So what will it be tonight? A live DJ, Silent Disco or West End-style show? A movie under the stars? Or why not explore our many bars and lounges? No two days or nights are the same.

WE WIN AWARDS And the more we win the more confident you can be about your customers having an amazing holiday experience. 2017 has brought us four TTG Awards including Travel Company of the Year. We also picked up another two wins at the SPAA Awards.

SALES SUPPORT & TRAINING Our fantastic Sales & Trade Support Teams keep you updated on all our latest campaigns, offers and rewards to help you make more sales. And our dedicated Call Centre is always on hand to help.

WE WINE AND DINE LIKE NO ONE ELSEFoodies are spoilt for choice on a Celebrity Cruises® holiday. A choice of up to 13 globally inspired eateries paired with one of the largest wine collections at sea. Bon appétit.

WE OFFER THE ULTIMATE ACCOMMODATION Only the best will do. That’s why real down duvets, flat screen TVs and premium toiletries are standard, and over 85% of rooms have their own balcony*. Your customers will feel right at home.

WE BRING FAMILIES TOGETHER We create a holiday around your family. From dining options that’ll tempt all tastes to personalising the perfect shore excursion – we’ll delight and excite every age and interest.

WE LOOK AFTER GUESTS WITH INCOMPARABLE SERVICE One member of staff for every two guests is only the half of it. We deliver a service that is personalised, knowledgeable and genuine – we like to call it a World at Your Service.

WHY CELEBRITY CRUISES?

WE INDULGE MIND AND BODY After exploring another beautiful destination, we invite you to relax and reminisce at our Canyon Ranch SpaClub®. Let us indulge you with a signature spa treatment or two.

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WE LEAD THE WAY IN DESIGN AND INNOVATION We collaborate with the best designers and architects in the business. So when we created Celebrity EdgeSM, our most revolutionary ship ever, we teamed up with world-renowned interior designer, Kelly Hoppen MBE. No wonder other cruise lines envy us.

* Only available on Solstice® Class ships

FOR PRODUCT FLYERS, ITINERARY GUIDES AND MORE, VISIT CRUISINGPOWER.CO.UK

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CLASSIC DRINKS PACKAGE

SPIRITSVODKAAbsolut & FlavoursNew AmsterdamSmirnoffStolichnaya & FlavoursTito’s

GINBeefeaterBombay OriginalGordon’s

TEQUILACuervo SilverDon Julio Blanco

WHISKYCanadian ClubJameson

BOURBONJim BeamJohnny Walker RedDewar’s White LabelSeagrams 7 & Vo

RUMBacardi & Bacardi FlavoursBacardi Oakheart SpicedCaptain MorganMalibu CoconutMyer’s Dark

LIQUEURSCampariGallianoGoldschlagerKahluaLicor 43Pimm’sSambuca Romana

COCKTAILSA Day At The BeachAmaretto SourBahama MamaBay BreezeBacardi MojitoBetween The SheetsBlack RussianBloody MaryBrandy AlexanderCaipirinhaCape CodCaptain’s Mai TaiCitrus MojitoFlavoured DaiquiriFrozen DaiquiriGin FizzGin GimletGolden CadilllacHarvey WallbangerKamikazeLong Island Iced Tea

Mai TaiManhattanFlavoured MargaritasMartinis**

MimosaMojitoOld FashionPina ColadaPink LadyPlanters PunchRum PunchRum RunnerSalty DogSea BreezeSide CarSloe Gin FizzSweet Tea LemonadeTequila SunriseVodka Sour

WINESHouse collection of most popular grape varieties, such as Chardonnay, Sauvignon Blanc, Merlot, Pinot Noir & other red blends.

CELEBRITY VINTAGES BrutFantinel ProseccoCorte Giara Pinot Grigio

St. Francis ChardonnaySt. Michelle RieslingLe Bel Olivier RoséCastle Rock Pinot NoirExcelsior Cabernet SauvignonColumbia Crest MerlotTapiz Joven MalbecGrant Burge Shirazes

BEERSAmstel LightBoddington’sBud & LightCoors LightCorona & LightDos EquisGuinnessHeineken & LightMiller LiteNewcastleRed StripeSam AdamsStrongbow

NON-ALCOHOLICFountain SodasJuicesNon-premium Bottled WaterPremium Coffees & Teas

* Based on the onboard price of a 14-night sailing for 2 people at $1817. Currency converted from USD/EUR and may be subject to fluctuation. Package inclusions can be enjoyed in all bars and lounges, the main restaurant, speciality restaurants, casual dining restaurants and the buffet. Packages may not be shared, and do not include beverages sold in gift shops, mini-bar, or room service. Product availability is subject to change without notice and may vary by ship. See full terms & conditions for details. ** Classic and Standard package Martinis are not available at the Martini Bar.

CLASSIC DRINKS. INCREDIBLE VALUE.

Dan Jones, our North West Regional Sales Manager, took his family on a memorable trip of the Eastern Mediterranean on board Celebrity Reflection®…On the day of embarkation, after flying to Rome from the UK, there was an opportunity to take Martha (age 3), Archie (age 9) and Oliver (age 15) up to the Kids Club and meet the staff. This was invaluable as the kids felt confident with the staff and now knew where to go.

The Kids Club is complimentary for most of the day and there’s an option to sign into Lunch Club 12pm–2pm, Dinner Club 5pm–7pm and Slumber Party 10pm–2am (there’s a nominal charge for these times of $6 per hour). On the day we arrived at Santorini, the kids wanted to stay and continue the fun on board, so we left them at the Lunch Club and went exploring ourselves. They can sign themselves in and out from age 8+ (this is up to the parents).

FIRST NIGHT. FANTASTIC QSINE. Our first family meal was at Qsine®. From ordering on iPads (which the kids loved) to choosing your dessert on a Rubik’s Cube – it was an unbelievable way to begin our holiday! The friendly staff and clever sharing concept made the kids’ experience particularly memorable.

DIVERSE DESTINATIONS Every day was soaked in sunshine; and every destination was different. From the maze of alleys, quaint shops and harbour facing ice-cream parlours of Mykonos; to Santorini’s breathtaking scenery (take the cable car to its highest point for just €6!); and the bustling market stalls (and quirky boot of beer) in Rhodes – we couldn’t have asked for a more varied itinerary.

THE FAMILY GET-TOGETHER, GETAWAY Family time: The Lawn Club is the perfect spot for a sunbathing and playing. On the last night the kids enjoyed making their own flat breads at The Lawn Club Grill. Dining is very personable on board – the waiters never forget your name!

Kids time: From swimming in the morning and activities throughout the day to the Silent Disco in the evening (from 11pm it was for adults only) and free burgers, hotdogs and chips at the Burger Bar, there was never a dull moment. There’s an Arcade Room the kids loved too.

Adults time: With the kids being well looked after, my wife and I had plenty of me-time. From exploring destinations to indulging mind and body at the Spa, and even managing to squeeze in some gym time – everyone was happy.

OUR HOLIDAY HIGHLIGHTS:

KIDS CLUB OPENING TIMES: 9am–12pm, 2pm–5pm & 7pm–10pm

CELEBRITY EXPERIENCE

DESTINATION FOCUS

EASTERNMEDITERRANEAN

Dan JonesJULY 2017 CELEBRITY

REFLECTION®

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A refreshing mix of value and variety. That’s what makes our Classic Drinks Package (worth up to £1,400 per couple*) so incredible. Beers, spirits, cocktails, liqueurs, frozen drinks and wine by the glass up to $9 – you name it, it’s there. What’s more, if you upgrade to a drink from the Premium Drinks Package, you’ll only pay the difference. Cheers.

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CAMP AT SEA

CAMP AT SEA

RECREATIONAL These action-packed activities are perfect for bringing kids and families together. We’ve created a range of games and challenges to sharpen reflexes, and teach the importance of teamwork. From modern twists on popular games to Xbox tournaments to our Challenge Series Sessions – we’ll engage mind, body, and silliness.

CULINARY Younger ‘foodies’ can tuck into a variety of culinary experiences that’ll entertain and educate. From Build Your Own Cupcake to Baking With The Pizza Masters, and going behind the scenes to see where our chefs work their magic – this mouthwatering set of activities is sure to please everyone, tastebuds and all.

S.T.E.M. (SCIENCE. TECHNOLOGY. ENGINEERING. MATHS.) A series of experiments, demonstrations, and everyday science that will amaze young minds. Through our partnerships with Anturus Explorer Academy and Lonely Planet, we’ve created unique experiences that engage, entertain, and inform in ways that will keep all ages interested long after the holiday is over.

ART3–11 year olds can tap into their creative side down at the Creation Station. The programme uses different materials for kids to express themselves in different ways. Through our new partnership with Budsies, children can have their one-of-a-kind creations turned into incredible stuffed souvenirs – a holiday keepsake like no other.

Families have more fun on a Celebrity Cruises® holiday. They learn more too. Especially now, with our Camp at Sea programme. Our schedule of activities changes on every sailing based on the interests of our participants. By partnering with world-renowned companies, including Anturus, Xbox, Fat Brain Toys, Lonely Planet™, and Budsies®, we’ve created four incredible categories that cover more than 500 activities! Excitement that will engage and entertain every interest. Get to know our fantastic four!

OUR CAMP AT SEA WILL EXCITE, INSPIRE, ENTERTAIN AND ENGAGE.

LEON’S TOP TIPWith our four interest categories,

there’s something that will appeal to everyone in our Camp at Sea – it’s for kids and adults

alike. And it’s a great way to bring families together.

VISIT CRUISINGPOWER.CO.UK FOR MORE INFO

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14 15CELEBRITY BOOKINGS

MAKE WAY FOR AIRWAVES

JUST FOUR SIMPLE STEPS…

YOUR BENEFITS

Wave goodbye to the way you used to book. AirWaves has arrived. And it’s our most revolutionary booking system ever, offering a range of incredible benefits for both you and your customers. With AirWaves, you can personalise every Celebrity Cruises® holiday – book flights, hotels, cruise and transfers – all in one place. It’s a win-win for everyone.

to creating your customers perfect Celebrity Cruises holiday:

AIRWAVES. GOT IT YET?

FlightsFlight information in real time from over 30 regional airports

CruiseSearch our wide range of itineraries with ease

HotelsInteractive hotel pages with maps and 1000s of 4 & 5« hotels

Peace of mind all the way – AirWaves bookings are ATOL protectedPLUS

TransfersA range of transfers available from coach to luxury limousine

EMMA’S TOP TIPOur Support Hub is now live with

lots of information and short, snappy vodcasts, giving you top tips on how to get the most out

of AirWavesairwavessupport.online

ONE EASY-TO-USE TOOL Helps you create and book the complete Celebrity Cruises holiday package without the need for multiple systems

PEACE OF MIND We’ll make sure your customers get to and from our ships if there are any travel disruptions

ACCESS FLIGHTS FROM LOCAL AIRPORTS Choose from published, private and low-cost fares and see airlines, flight times and routes in real time

EARN FULL COMMISSION ON THE ENTIRE HOLIDAY Including flights hotels & transfers

YOU’RE PROTECTED AirWaves is ATOL-protected and ABTA-bonded

YOU SHOULD HAVE ALREADY RECEIVED YOUR AIRWAVES SELLING GUIDE. IF NOT, PLEASE EMAIL [email protected] FOR YOUR COPY OR VIEW ONLINE AT CRUISINGPOWER.CO.UK.

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CELEBRITY EDGESM SAILINGS FROM UK & EUROPE

SAILINGS SHIP NIGHTS SAIL FROM PORTS OF CALL 2019 DATES

Iberian Peninsula Celebrity EdgeSM 10 Southampton,

EnglandBilbao, Spain; La Coruna, Spain; Lisbon, Portugal; Gibraltar, United Kingdom; Palma de Mallorca, Spain; Rome (Civitavecchia), Italy 15 May

Amalfi Coast & Greek Isles

Celebrity EdgeSM 11

Rome (Civitavecchia), Italy

Catania, Sicily, Italy; Valletta, Malta; Santorini, Greece; Athens (Piraeus), Greece; Mykonos, Greece; Nauplion, Greece; Katakolon, Greece; Naples/Capri, Italy; Rome (Civitavecchia), Italy

25 May; 19 Aug; 9, 30 Sep; 21 Oct

Treasures of the Western Mediterranean

Celebrity EdgeSM 10


Naples/Capri, Italy; Palma De Mallorca, Spain; Barcelona, Spain (overnight); Monte Carlo, Monaco; Santa Margherita, Italy; Florence/Pisa (La Spezia), Italy; Rome (Civitavecchia), Italy

5 Jun; 30 Aug; 20 Sep; 11 Oct

Rome to Barcelona Celebrity EdgeSM 7


Naples/Capri, Italy; Florence/Pisa (Livorno), Italy; Monte Carlo, Monaco; Cannes, France; Palma De Mallorca, Spain; Barcelona, Spain

15, 29 Jun; 13, 27 Jul

Barcelona to Rome Celebrity EdgeSM 7 Barcelona,

SpainValencia, Spain; Ibiza, Spain; Provence (Marseille), France; Nice (Villefranche), France; Florence/Pisa (La Spezia), Italy; Rome (Civitavecchia), Italy

22 Jun; 6, 20 Jul; 3 Aug

Western Mediterranean

Celebrity EdgeSM 9


Naples/Capri, Italy; Palma De Mallorca, Spain; Barcelona, Spain; Monte Carlo, Monaco; Santa Margherita, Italy; Florence/Pisa (La Spezia), Italy; Rome (Civitavecchia), Italy

10 Aug

CELEBRITY EDGE EUROPE SUMMER 2019

KEY FACTS30

2 NEW

SUMMER

SOUTHAMPTON

AUTUMN

PORTS

PORTS OF CALL – SANTA MARGHERITA & NAUPLION

TWO DIFFERENT 7-NIGHT ITINERARIES CAN BE COMBINED FOR A BACK-TO-

BACK 14-NIGHT SAILING (ONLY 1 REPEATED PORT – FLORENCE)

CHOICE OF 10-NIGHT WESTERN MEDITERRANEAN AND 11-NIGHT

EASTERN MEDITERRANEAN ITINERARIES

10-NIGHT ONE-OFF SAILING

5OVERNIGHTS

10COUNTRIES

7-NIGHT ROME TO BARCELONADeparting from Rome, Italy

1. Rome (Civitavecchia), Italy2. Naples/Capri, Italy3. At sea4. Florence/Pisa (Livorno), Italy

5. Monte Carlo, Monaco6. Cannes, France7. Palma De Mallorca, Spain8. Barcelona, Spain

Sail dates: 15, 29 Jun; 13, 27 July 2019

11-NIGHT AMALFI COAST & GREEK ISLESDeparting from Rome, Italy

1. Rome (Civitavecchia), Italy2. Catania, Sicily, Italy3. Valletta, Malta 4. At sea5. Santorini, Greece6. Athens (Piraeus), Greece

7. Mykonos, Greece8. Nauplion, Greece NEW9. Katakolon, Greece10. At sea11. Naples/Capri, Italy12. Rome (Civitavecchia), Italy

Sail dates: 25 May; 19 Aug; 9, 30 Sep; 21 Oct 2019

7-NIGHT BARCELONA TO ROMEDeparting from Barcelona, Spain

1. Barcelona, Spain2. Valencia, Spain3. Ibiza, Spain4. At sea5. Provence (Marseille), France

6. Nice (Villefranche), France7. Florence/Pisa (La Spezia), Italy8. Rome (Civitavecchia), Italy

Sail dates: 22 Jun; 6, 20 July; 3 Aug 2019

10-NIGHT TREASURES OF THE WESTERN MEDDeparting from Rome, Italy

1. Rome (Civitavecchia), Italy2. Naples/Capri, Italy3. At sea4. Palma De Mallorca, Spain5. Barcelona, Spain 6. Barcelona, Spain

7. At sea8. Monte Carlo, Monaco9. Santa Margherita, Italy NEW10. Florence/Pisa (La Spezia), Italy11. Rome (Civitavecchia), Italy

Sail dates: 5 Jun; 30 Aug; 20 Sep; 11 Oct 2019

Celebrity EdgeSM will change the way your customers experience Europe in 2019. And such a dynamic ship deserves equally dynamic itineraries. Here are her highlights:

AUTUMN

PEAK SEASON & EARLY SUMMER

ONE-OFF SAILING FROM UK10-NIGHT IBERIAN PENINSULA CRUISEDeparting from Southampton, England

1. Southampton, England2. At sea3. Bilbao, Spain4. La Coruna, Spain5. At sea

6. Lisbon, Portugal7. Gibraltar, UK8. Cagliari, Sardinia, Italy9. At sea10. Rome (Civitavecchia), Italy

Sail dates: 15 May 2019

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Norwegian Fjords Celebrity Silhouette® 7 Southampton,

EnglandBergen, Norway; Ålesund, Norway; Geiranger, Norway; Stavanger, Norway; Southampton, England

27 Apr; 25 Aug; 1 Sep

Iceland & Ireland Celebrity Silhouette® 12 Southampton,

England

St. Peter Port, Channel Islands; Cork (Cobh), Ireland; Dublin, Ireland (overnight); Belfast, Northern Ireland; Akureyri, Iceland; Reykjavik, Iceland (overnight); Southampton, England

7 May

Scandinavia & Russia Celebrity Silhouette® 14 Southampton,

England

Copenhagen, Denmark (overnight); Tallinn, Estonia; St. Petersburg, Russia (overnight); Helsinki, Finland; Stockholm, Sweden; Berlin (Warnemünde), Germany; Southampton, England

19 May; 2 Jun


England

Bruges (Zeebrugge), Belgium; Copenhagen, Denmark; Stockholm, Sweden (overnight); Tallinn, Estonia; St. Petersburg, Russia (overnight); Berlin (Warnemünde), Germany; Southampton, England

16, 30 Jun


England

Bruges (Zeebrugge), Belgium; Copenhagen, Denmark; Visby, Sweden; Helsinki, Finland; St. Petersburg, Russia (overnight); Tallinn, Estonia; Berlin (Warnemünde), Germany; Southampton, England

14 Jul

Iceland & Ireland Celebrity Silhouette® 14 Southampton,

England

St. Peter Port, Channel Islands; Waterford (Dunmore East), Ireland; Cork (Cobh), Ireland; Dublin, Ireland (overnight); Reykjavik, Iceland (overnight); Akureyri, Iceland; Belfast, Northern Ireland; Southampton, England

11 Aug


Celebrity Silhouette® 14 Southampton,

England

Gibraltar, United Kingdom; Provence (Marseille), France; Florence/Pisa (La Spezia), Italy; Rome (Civitavecchia), Italy; Ajaccio, Corsica; Barcelona, Spain; Lisbon, Portugal; Southampton, England

28 Jul*; 8 Sep*Ports of call vary

Canaries & Azores Celebrity Silhouette® 11 Southampton,

EnglandPonta Delgada, Azores; Madeira (Funchal), Portugal; Tenerife, Canary Islands; Lisbon, Portugal; Southampton, England 22 Sep; 13 Oct

Canary Islands Celebrity Silhouette® 10 Southampton,

EnglandMadeira (Funchal), Portugal; Tenerife, Canary Islands; Gran Canaria, Canary Islands; Lanzarote, Canary Islands; Vigo, Spain; Southampton, England 3 Oct


Azores & Ireland Transatlantic

Celebrity Reflection® 14 Dublin,

Ireland

Fort Lauderdale, Florida; Ponta Delgada, Azores; Ponta Delgada, Azores (overnight); Cork (Cobh), Ireland; Waterford (Dunmore East), Ireland; Dublin, Ireland

22 Apr

Ireland & Iceland Celebrity Reflection® 10 Dublin,

IrelandBelfast, Northern Ireland; Reykjavik, Iceland (overnight); Akureyri, Iceland; Lerwick/Shetland, Scotland; Dublin, Ireland (overnight) 6 May


IrelandGlasgow (Greenock), Scotland; Reykjavik, Iceland (overnight); Akureyri, Iceland; Lerwick/Shetland, Scotland; Cork (Cobh), Ireland; Dublin, Ireland 16 May

Norwegian Fjords Celebrity Reflection® 8 Dublin,

IrelandBergen, Norway; Ålesund, Norway; Geiranger, Norway; Olden, Norway; Lerwick/Shetland, Scotland; Dublin, Ireland 26 May


IrelandBelfast, Northern Ireland; Reykjavik, Iceland (overnight); Akureyri, Iceland (overnight); Lerwick/Shetland, Scotland; Dublin, Ireland (overnight) 3 Jun

British Isles Celebrity Reflection® 12 Dublin,

Ireland

Paris (Le Havre), France (overnight); Liverpool, England; Dublin, Ireland; Belfast, Northern Ireland; Waterford (Dunmore East), Ireland; Cork (Cobh), Ireland; St. Peter Port, Channel Islands; Amsterdam, Netherlands

14 Jun

CELEBRITY ECLIPSE® SAILINGS FROM IRELAND

CELEBRITY SILHOUETTE® SAILINGS FROM UKUK, IRELAND & EUROPE SUMMER 2019

THREE NEW DESTINATIONS FOR 2019:

KEY FACTS

CELEBRITY INFINITY®

Homeports: Rome and Venice7–12nt sailings: 7nt sailings can combine to 14nt tour (no repeat ports)Destinations: Italy, Malta, Greece, Montenegro, Slovenia, Croatia, and moreOvernight: Venice, Italy

SANTA MARGHERITA, ITALYSanta Margherita is nestled between Rapallo and Portofino (the Italian Monte Carlo!) Home to laidback cafés; fashionable shopping; and gateway to the world famous Cinque Terre cliff-side villages.

RIJEKA, CROATIARijeka is a gateway to Croatia’s sun-soaked islands. Croatia’s third-largest city is crammed full of charm, culture, good nightlife, intriguing festivals and grand architecture.

NAUPLION, GREECEArguably one Greece’s most beautiful mainland towns, Nauplion, is a million miles away from the popular tourist spots and only two hours north of Athens.

CELEBRITY CONSTELLATION®

Homeports: Barcelona, Rome, and Venice9–10nt sailingsDestinations from Barcelona and Rome: Dalmatian Coast, French Riviera, Italy, and SpainDestinations from Venice (roundtrip): Greek IslesNew Port: Rijeka, Croatia

CELEBRITY SILHOUETTE®

Homeports: Southampton3–14nt sailingsDestinations: Scandinavia & Russia; Norwegian Fjords; Iceland & Ireland; and Western Mediterranean with Canaries & AzoresOvernight: St. Petersburg, Russia; Copenhagen, Denmark; Stockholm, Sweden

CELEBRITY REFLECTION®

Homeports: Dublin and Amsterdam8–12nt sailingsDestinations from Dublin: Ireland & Iceland, and Norwegian FjordsDestinations from Amsterdam: Scandinavia & Russia, and British IslesOvernight: Dublin, Ireland

It’s not just Celebrity EdgeSM offering incredible sailings throughout 2019. Another four of our multi-winning fleet will be based here:

5SHIPS

46OVERNIGHTS

92PORTS

16CITIES WITH OVERNIGHTS

3NEW PORTS

37010+ HOUR

STAYS

27COUNTRIES

19812+ HOUR

STAYS

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Eastern Mediterranean

Celebrity Infinity® 12 Barcelona,

Spain

Palma De Mallorca, Spain; Sicily (Messina), Italy; Mykonos, Greece; Athens (Piraeus), Greece; Santorini, Greece; Rhodes, Greece; Valletta, Malta; Barcelona, Spain

29 May



Spain

Sete, France; Nice (Villefranche), France; Provence (Toulon), France; Cannes, France; Florence/Pisa (Livorno), Italy; Ajaccio, Corsica; Valletta, Malta; Sicily (Messina), Italy; Amalfi Coast (Salerno), Italy; Rome (Civitavecchia), Italy

10 Jun

Rome to Venice Celebrity Infinity® 7


Sicily (Messina), Italy; Valletta, Malta; Argostoli, Greece; Dubrovnik, Croatia; Koper, Slovenia; Venice, Italy

22 Jun; 6, 20 Jul; 3, 17 Aug

Venice to Rome Celebrity Infinity® 7 Venice, Italy

(overnight)Split, Croatia; Kotor, Montenegro; Corfu, Greece; Naples/Capri, Italy; Rome (Civitavecchia), Italy

29 Jun; 13, 27 Jul; 10 Aug

Eastern Mediterranean

Celebrity Infinity® 12 Venice, Italy

(overnight)

Koper, Slovenia; Split, Croatia; Dubrovnik, Croatia; Kotor, Montenegro; Catania,Sicily, Italy; Palma De Mallorca, Spain; Ibiza, Spain; Valencia, Spain; Barcelona, Spain

24 Aug



Spain

Provence (Marseille), France; Florence/Pisa (Livorno), Italy; Ajaccio, Corsica; Valletta, Malta; Kotor, Montenegro; Corfu, Greece; Sicily (Messina), Italy; Amalfi Coast (Salerno), Italy; Rome (Civitavecchia), Italy

5 Sep

Israel & Mediterranean Celebrity Infinity® 12


Naples/Capri, Italy; Catania, Sicily, Italy; Valletta, Malta; Rhodes, Greece; Jerusalem (Ashdod), Israel (overnight); Haifa, Israel; Chania (Souda), Crete, Greece; Athens (Piraeus), Greece

17 Sep

Israel & Mediterranean Celebrity Infinity® 12

Athens (Piraeus), Greece

Mykonos, Greece; Rhodes, Greece; Limassol, Cyprus; Jerusalem (Ashdod), Israel (overnight); Haifa, Israel; Chania (Souda), Crete, Greece; Valletta, Malta; Rome (Civitavecchia), Italy

29 Sep


Scandinavia & Russia Celebrity Reflection® 12 Amsterdam,

Netherlands

Berlin (Warnemünde), Germany; Helsinki, Finland; St. Petersburg, Russia (overnight); Tallinn, Estonia; Stockholm, Sweden; Copenhagen, Denmark; Amsterdam, Netherlands

26 Jun; 20 Jul; 25 Aug

British Isles Celebrity Reflection® 12 Amsterdam,

Netherlands

Cork (Cobh), Ireland; Waterford (Dunmore East), Ireland; Dublin, Ireland (overnight); Belfast, Northern Ireland (overnight); St. Peter Port, Channel Islands; Cherbourg, France; Dover, England; Bruges (Zeebrugge), Belgium; Amsterdam, Netherlands

8 Jul

Scandinavia & Russia Celebrity Reflection® 12 Amsterdam,

Netherlands

Berlin (Rostock), Germany; Helsinki, Finland; St. Petersburg, Russia (overnight); Tallinn, Estonia; Stockholm, Sweden; Copenhagen, Denmark; Amsterdam, Netherlands

1 Aug

British Isles Celebrity Reflection® 12 Amsterdam,

Netherlands

Edinburgh (S. Queensferry), Scotland; Inverness/Loch Ness, Scotland; Glasgow (Greenock), Scotland; Belfast, Northern Ireland; Liverpool, England; Dublin, Ireland; Cork (Cobh), Ireland; St. Peter Port, Channel Islands; Amsterdam, Netherlands

13 Aug

Iberian Peninsula Celebrity Reflection® 12 Amsterdam,

Netherlands

Bruges (Zeebrugge), Belgium; Paris (Le Havre), France; Bilbao, Spain (overnight); Lisbon, Portugal; Seville (Cadiz), Spain; Gibraltar, United Kingdom; Cartagena, Spain; Barcelona, Spain

6 Sep


Celebrity Reflection® 12 Barcelona,

Spain

Valencia, Spain; Alicante, Spain; Gibraltar, United Kingdom; Malaga, Spain; Provence (Marseille), France; Nice (Villefranche), France; Florence/Pisa (Livorno), Italy; Rome (Civitavecchia), Italy; Naples/Capri, Italy; Barcelona, Spain

18 Sep; 12 Oct

Italy & Greek Isles Celebrity Reflection® 12 Barcelona,

Spain

Palma De Mallorca, Spain; Sicily (Messina), Italy; Mykonos, Greece; Athens (Piraeus), Greece; Santorini, Greece; Rhodes, Greece; Valletta, Malta; Barcelona, Spain

30 Sep; 24 Oct

CELEBRITY REFLECTION® SAILINGS FROM EUROPE

CELEBRITY INFINITY® SAILINGS FROM EUROPE (CONTD)

CELEBRITY INFINITY® SAILINGS FROM EUROPE

CELEBRITY CONSTELLATION® SAILINGS FROM EUROPE


Riviera & Mediterranean

Celebrity Constellation® 10


Florence/Pisa (Livorno), Italy; Portofino, Italy; Nice (Villefranche), France; Provence (Toulon), France; Sete, France; Valencia, Spain; Palma De Mallorca, Spain; Barcelona, Spain

2 May; 9 Jun; 8 Jul; 20 Oct

France, Italy & Adriatic Celebrity Constellation® 9 Barcelona, Spain

Monte Carlo, Monaco; Nice (Villefranche), France; Rome (Civitavecchia), Italy; Sicily (Messina), Italy; Corfu, Greece; Kotor, Montenegro; Zadar, Croatia; Venice, Italy

12 May

Greek Isles Celebrity Constellation® 10 Venice, Italy

Dubrovnik, Croatia; Chania (Souda), Crete, Greece; Mykonos, Greece; Athens (Piraeus), Greece; Rhodes, Greece; Santorini, Greece; Katakolon, Greece; Venice, Italy

21 May; 15 Aug

Adriatic & Italy Celebrity Constellation® 9 Venice, Italy Koper, Slovenia; Rijeka, Croatia; Dubrovnik, Croatia; Kotor, Montenegro; Valletta,

Malta; Catania, Sicily, Italy; Naples/Capri, Italy; Rome (Civitavecchia), Italy 31 May; 29 Jun


Provence (Toulon), France; Nice (Villefranche), France; Florence/Pisa (La Spezia), Italy; Rome (Civitavecchia), Italy; Naples/Capri, Italy; Kotor, Montenegro; Zadar, Croatia; Koper, Slovenia; Venice, Italy

19 Jun (9-night inc. Split, Croatia replacing Zadar) 18 Jul

Greek Isles Celebrity Constellation® 9 Venice, Italy Split, Croatia; Mykonos, Greece; Athens (Piraeus), Greece; Rhodes, Greece;

Santorini, Greece; Katakolon, Greece; Venice, Italy 28 Jul; 6 Aug

Adriatic & Mediterranean

Celebrity Constellation® 9 Venice, Italy Zadar, Croatia; Dubrovnik, Croatia; Catania, Sicily, Italy; Valletta, Malta; Palma De

Mallorca, Spain; Valencia, Spain; Barcelona, Spain 25 Aug


Monte Carlo, Monaco; Nice (Villefranche), France; Rome (Civitavecchia), Italy; Sicily (Messina), Italy; Corfu, Greece; Kotor, Montenegro; Zadar, Croatia; Venice, Italy

3 Sep; 30 Oct

Adriatic & Mediterranean

Celebrity Constellation® 10 Venice, Italy Split, Croatia; Dubrovnik, Croatia; Catania, Sicily, Italy; Valletta, Malta; Palma De

Mallorca, Spain; Ibiza, Spain; Valencia, Spain; Barcelona, Spain 12 Sep

Spain, France & Italy Celebrity Constellation® 9 Barcelona, Spain Seville (Cadiz), Spain; Gibraltar, United Kingdom; Sete, France; Nice, Villefranche;

Florence/Pisa (La Spezia), Italy; Ajaccio, Corsica; Rome (Civitavecchia), Italy 22 Sep

Italy & Adriatic Celebrity Constellation® 9


Naples/Capri, Italy; Catania, Sicily, Italy; Kotor, Montenegro; Dubrovnik, Croatia; Zadar, Croatia; Rijeka, Croatia; Koper, Slovenia; Venice, Italy 1 Oct

Italian Coast Celebrity Constellation® 10 Venice, Italy

(overnight)

Bologna (Ravenna), Italy; Split, Croatia; Kotor, Montenegro; Corfu, Greece; Valetta, Malta; Sicily, Messina, Italy; Naples/Capri, Italy; Rome (Civitavecchia), Italy

10 Oct

Italian Coast & Adriatic Celebrity Constellation® 10 Venice, Italy

(overnight)Rijeka, Croatia; Split, Croatia; Dubrovnik, Croatia; Kotor, Montenegro; Valletta, Malta; Catania, Sicily, Italy; Naples/Capri, Italy; Rome (Civitavecchia), Italy 8 Nov




Spain

Valencia, Spain; Alicante, Spain; Gibraltar, United Kingdom; Malaga, Spain; Provence (Marseille), France; Nice (Villefranche), France; Florence/Pisa (Livorno), Italy; Rome (Civitavecchia), Italy; Barcelona, Spain

6 May

France & Italy Celebrity Infinity® 12 Barcelona,

Spain

Cannes, France (overnight); Florence / Pisa (Livorno), Italy; Rome (Civitavecchia), Italy; Naples/Capri, Italy; Sicily (Palermo), Italy; Valletta, Malta; Provence (Marseille), France; Sete, France; Barcelona, Spain

17 May

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PREVIEW

• Access to Captains Club VISTA magazine online • Access to the onboard Loyalty Host during your cruise• Eligibility for Captain’s Club promotions when booking

a future cruise on board

0 POINTS

CLASSICALL THE BENEFITS OF PREVIEW MEMBERSHIP, PLUS: • One category stateroom upgrade applicable up to

AquaClass®* (subject to availability)

• Exclusive Captain’s Club Celebration Event • 10% discount on the first Internet Package purchased,

plus if you purchase your Unlimited Package by calling us before you set sail receive an additional 10% discount

• 10% discount on any Digital or Print Photo Package at the Photo Gallery plus $50 off any Photo Package purchased at The Studio

• One complimentary scoop of gelato from the Gelateria • Access to special events on Reunion and Presidents

Cruise sailings

2-149 POINTS

SELECT

ALL THE BENEFITS OF CLASSIC MEMBERSHIP PLUS:• Exclusive Senior Officers’ Cocktail Party • Complimentary wine seminar event • Priority embarkation while boarding the ship (where available)

• Priority status for shore excursion waitlist • One standard bag of laundry (wash, dry, fold) at

discounted price on all Celebrity Cruises of 12+ nights, with complimentary pressing of two garment items

• Behind the scenes Theatre Tour with the cast and crew, with complimentary welcome drink

• 20% off any Single Internet Package (restrictions may apply)

• 25% discount on the first Internet Package purchased, plus if you purchase your Unlimited Package by calling us before you set sail receive an additional 10% discount


• Platinum enrolment in Royal Caribbean’s Crown & Anchor Society

150-299 POINTS

ELITE

ALL THE BENEFITS OF SELECT MEMBERSHIP PLUS:• Elegant tea invitation • Evening Cocktail hour (excludes embarkation and evening of Senior Officers’ Party)

• Complimentary access to Persian Garden (on one port day of your choice while ship is in port)

• Daily coffee house style breakfast at the Captain’s Club Lounge

300-749 POINTS

• A private shipboard departure lounge, serving continental breakfast

• Complimentary 90-minute Internet Package or 30% discount on our Unlimited Internet Package, plus if you purchase your Unlimited Package by calling us before you set sail receive an additional 10% discount

• One complimentary bag of laundry (wash, dry, fold) on every sailing. Complimentary pressing of two garment items and dry cleaning of one garment


• Diamond enrollment in Royal Caribbean’s Crown & Anchor Society

ELITE PLUS

ALL THE BENEFITS OF ELITE MEMBERSHIP PLUS:• 15% discount on any Specialty Restaurant• 10% discount on any Drinks Package• Complimentary cappuccino, latte, tea and espresso • Complimentary 240-minute Internet Package or 35%

discount on our Unlimited Internet Package, plus if you purchase your Unlimited Package by calling us before you set sail receive an additional 10% discount

• Two complimentary bags of laundry (wash, dry, fold) on every sailing. Complimentary pressing of two garment items and dry cleaning of one garment

750-2,999 POINTS

3,000+ POINTSZENITH

ALL THE BENEFITS OF ELITE PLUS MEMBERSHIP PLUS:• Upon reaching the Zenith tier, receive a complimentary

7-night Caribbean or Bermuda cruise (in a Balcony stateroom only)

• At 6000 points and every 3000 points thereafter receive a complimentary 7-night Caribbean or Bermuda cruise (in an AquaClass® stateroom)

• Upon reaching the Zenith tier, Captain’s Club will make a charitable donation to WWF on your behalf

• Complimentary Drinks Package• Unlimited Internet Package • Access to Michael’s Club Concierge Lounge and

The Retreat Lounge on Celebrity Edge, including embarkation day

• Complimentary laundry • Complimentary Extend Your Stay (where available, stay onboard longer

on disembarkation day)

• Upgraded bath amenities • Priority Seating in Theatre (on Evening Chic and production show nights,

seats released 10 minutes prior to curtain call)

• Concierge Lunch in the Main Dining room is offered in-between back-to-back sailings

• 25% discount on any Specialty Restaurant• 20% discount on any Digital or Print Photo Package

at the Photo Gallery plus $150 off any Photo Package purchased at The Studio

ACCOMMODATION CATEGORY CODE TO BOOK

1 CAT UPGRADE AVAILABLE EDGE CLASS SOLSTICE CLASS MILLENNIUM

CLASS

BALC

ONY

AquaClass® (Edge Class w/ Infinite Balc) A2 A2 " A1 • • •

Concierge Class (Edge Class w/ Infinite Balc) C3 C3 " C2 • • •

Edge Stateroom w/ Infinite Balcony

E2 E2 " E1 •

E3 E3 " E2 •

E4 E4 " E3 •

Deluxe Ocean View w/ Balcony

1B 1B " 1Aexcl Edge Class •

1C 1C " 1B •

2A 2A " 1C • •

2B 2B " 2A • •

2C 2C " 1B • •

2D 2D " 2C •

OCEA

N VI

EW

Ocean View

5 5 " 4 •

6 6 " 5excl Edge Class

7 7 " 6excl Edge Class • •

8 8 " 7 • • •

INTE

RIOR

Interior 10 10 " 9 • • •

11 11 " 10 • • •

MEMBERSHIP BENEFITS

ONE CATEGORY UPGRADE ELIGIBILITY GRID AVAILABLE TO CLASSIC MEMBERS AND ABOVE*

*Terms and conditions apply, see celebritycruises.co.uk for full details.

A CAPTAIN’S CLUB FOR ALLOur holidays are a rewarding experience, especially for our Captain’s Club Members. That’s because we treat them to an extra measure of exclusivity – and the more they sail with us the bigger the measure. So tell your non-member customers (especially past guests who could already be enjoying the perks) how rewarding the Club is – they’ll be delighted you got them on board.

* Restrictions apply. Not all sail dates are applicable.

CAPTAIN’S CLUB

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VISIT CELEBRITYCRUISES.CO.UK/CAPTAINS-CLUBTO APPLY YOUR CUSTOMERS ONE CATEGORY UPGRADE, PLEASE CALL OUR RESERVATIONS TEAM ON 0844 493 2092 WHO WILL BE HAPPY TO HELP

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MEET THE CALL CENTRE TEAM LOG ONTO LUXURY TO BOOST YOUR BOOKINGS

HERE TO HELP YOU NEW LUXURY TOOLKIT COLLECTION

It’s not just our cruises that are award winning. Our Call Centre is too. Got a booking query? Then call our dedicated team of agents who are always on hand to help. Before you get in touch, please familiarise yourself with our frequently asked questions:

You asked for more tools and tips to help you sell, and you’ll be pleased to know, we listened. Visit the Sales & Marketing Toolkit today to download our brand new ‘Luxury Collection’ packed full of templates, images and more, designed to be easy to use and make sales a breeze.

KATHY BARBROOKE, DIRECTOR OF GUEST & TRADE SERVICES

RESERVATIONS TEAM OPENING HOURS MON–FRI: 8.30AM–8.00PM / SAT: 9.00AM–6.00PM / SUN: 10.00AM–5.00PM PUBLIC HOLIDAYS: 10.00AM–6.00PM

You will also find a dedicated Celebrity EdgeSM collection on the Sales & Marketing Toolkit – join the revolution today.

YOUR NEW LUXURY COLLECTION INCLUDES:

ITINERARY FLYERS

IMAGES

WINDOW CARD TEMPLATES TO PROMOTE KEY SAILINGS

ONBOARD AND DESTINATION VIDEOS TO INSPIRE CUSTOMERS

CELEBRITY CRUISES® LOGOS

ACCOMMODATION INFORMATION

AND MUCH MORE

SELECT ‘LUXURY COLLECTION’ TO DOWNLOAD

ENTER YOUR LOGIN DETAILS

AND CLICK ON SALES & MARKETING > MARKETING RESOURCES > CELEBRITY CRUISES

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WHO DO I CONTACT IF I NEED TO AMEND MY CUSTOMER’S FLIGHT DETAILS? Air Team: [email protected] 0844 493 6021 Option 2

WHO DO I CALL TO MAKE A NAME CHANGE? Service Team: 0844 493 2092 One name change per booking. Restrictions apply for any further changes and charges may apply.

WHO CAN HELP ME GET MY CUSTOMERS’ DOCUMENTATION? Service Team: 0844 493 2092 Please note that your customer needs to be travelling within the next 30 days. If they have completed online check-in, no further documents are needed.

WHO DO I SPEAK TO IF MY CUSTOMER HAS ANY SPECIAL AMENITY REQUESTS? Guest Support Team: [email protected] or 0844 493 6021 Option 7 Mon–Fri 9.00am–5.30pm Please note all requests should be made no later than 90 days before travel.

WHO DO I CONTACT FOR GROUP BOOKING QUERIES? Groups Department: [email protected]

WHO SHOULD MY CUSTOMER CONTACT IF THEY HAVE POST-BOOKING QUERIES? Customer Relations: [email protected]

HOW DO I ADD MY CUSTOMERS’ FUTURE CRUISE CERTIFICATE TO THEIR BOOKING? Customer Service: [email protected] Please email details along with certificate number – if applicable the certificate will be applied before the final balance due date.

WHO DO I CONTACT REGARDING CAPTAIN’S CLUB QUERIES? Loyalty Team: 01932 834127Reservations Team: 0844 493 6021 Please note that Loyalty Team will help with loyalty queries and Reservations Team can assist with 1 category upgrades.

THERE’S EVEN MORE HELPFUL SELLING HINTS ON OUR DEDICATED LUXURY TAB ON CRUISINGPOWER.CO.UK – VISIT TODAY AND SECURE THOSE SALES.


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OUR SERVICE VISION CELEBRITY EXPERIENCE

PERSONALISEDWe personalise our service to the needs of each guest and our every trade partner. We know what they want even before they do.

KNOWLEDGEABLEWe are experts at what we do, and we want to share that knowledge with you. We are committed to providing the best training and selling tools – so you have added confidence to sell our cruises, while giving the best possible service to your customers.

GENUINE We bring the very best of ourselves in everything we do. We value real smiles, real interactions and real conversations.

They say knowledge is power. That’s why we’re giving you all of this…

No one does service like us. Our kind of service is key to an unforgettable Celebrity Cruises® holiday, and why our guests keep coming back. That’s why, as part of our Celebrity Commitment, we created our Service Vision:

“CELEBRITY CRUISES IS THE WORLD AT YOUR SERVICE AND WE DELIVER A PERSONALISED, KNOWLEDGEABLE AND GENUINE EXPERIENCE.”

Our Service Vision is what our guests can expect from every Celebrity Cruises holiday. So we want you to get to know it, and the three pillars it covers:

Our world is out of this world. Our service is too.

OUR TOOLS RULEWORLD AT YOUR SERVICE

CELEBRITY COMMITMENTS

VISIT CRUISINGPOWER.CO.UK FOR MORE INFO

CRUISING FOR EXCELLENCE ONLINE TRAINING

With CFE you’re always in the know. They say knowledge is power – and there’s nothing more powerful than Cruising for Excellence Online to give you all the brand knowledge you need. Our dedicated E-learning platform is packed full of informative yet fun games, videos, quizzes, courses and more.cruisingforexcellence.co.uk

CRUISING POWER IS SO MUCH MORE…

To update yourself on everything Celebrity Cruises head over to Cruising Power. With booking tools, marketing assets, brand information and more – all in one place. Visit cruisingpower.co.uk

YOUR FACEBOOK PAGE IS WHERE IT’S AT

It really is. Log onto YOUR Celebrity Agents Facebook page to keep up to date with the latest offers and brand news. Watch new videos or get to know the latest consumer friendly Deal of the Week posts you can share directly with customers.Visit facebook.com/celebritytravelagents

GIVE OUR CALL CENTRE A CALL

Our dedicated Celebrity Cruises trade services call centre is the best. We’ve the most dedicated team of knowledgable and all-round Celebrity experts on hand to help you make bookings and answer any queries your customers may have about their holiday.So, give us a call on 0844 493 2092

YOUR PORT OF CALL FOR SUPPORT

Integral to our Trade Support team, Elaine Townend and Victoria Shipp are here to support our Sales Managers and be your port of call in your Sales Manager’s absence.Get in touch at [email protected] or call 01932 834 379 (Option 2)

CASH IN ON YOUR REWARDS

What’s not to love about Celebrity Rewards? You earn points for every Celebrity Cruises booking, and turn those points into money that you can spend on whatever you want. Lovely.celebrityrewards.com

BOOKINGS MADE EASY WITH AIRWAVES

Our brand new booking tool, Airwaves is here and it will revolutionise the way you make bookings allowing you to tailor your customers Celebrity Cruises holidays with flights, pre and post cruise hotel stays and transfers. It’s better booking, on your terms.For training videos, hints and tips visit airwavessupport.online

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The World’s Top 100 Travel Experiences

Best Premium Cruise Company

Travel Company Of The YearLuxury/Specialist Cruise Line Of The YearOcean Cruise Line Of The YearSupplier Sales Team Of The Year

All information correct at time of print. See AirWaves for full details of all our cruise itineraries.

FOR MORE INFORMATION AND TO SIGN UP FOR OUR EMAILS

CALL CENTRE TEAM OPENING HOURS

MON–FRI: 8.30AM–8.00PM SAT: 9.00AM–6.00PM SUN: 10.00AM–5.00PM

CHRISTMAS EVE: 10.00AM–3.00PM CHRISTMAS DAY: CLOSED BOXING DAY: 10.00AM–4.00PM 27–30 DECEMBER: STANDARD OPENING TIMES NEW YEAR’S EVE: 10.00AM–3.00PM NEW YEAR’S DAY: CLOSED

CELEBRITYTRAVELAGENTS


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