Confidential and for Discussion Purposes Only

December 2, 2011

Meet the TechSoup Online Community Team

Susan Chavez Blogger and Event Specialist

Who We Are

Susan Tenby Director of Online Community and Social Media

Michael DeLong Online Community Manager

Ale Bezdikian Online Community Coordinator

Evonne Heyning Interactive Media Producer

Kristy Graves Social Media Specialist

Rik Panganiban Nonprofit Commons in Second Life Online Community Manager

• Connect the nonprofit community to each other while amplifying the messages and missions of this community

• Amplify the message of a variety of TechSoup partners, including global NGO and corporate (donor)

• Amplify the message of TechSoup programs and internal departments to the broader NP tech Sector

What We Do

We aim to build community both internally and externally and weave strong networks throughout TechSoup, its partners, and the wider sectors of nonprofit, tech, and social innovation.

We aim to build community both internally and externally and weave strong networks throughout TechSoup, its partners, and the wider sectors of nonprofit, tech, and social innovation.

Interactive online events such as Nonprofits Live & Tweet Chats

How We Do It

Social Media 101 wiki (http://npsocialmedia101.wikispaces.com/)

How We Do It

Weekly meetings on the Nonprofit Commons in Second Life featuring speakers using virtual worlds for education and research(http://nonprofitcommons.org/)

How We Do It

Monthly on-the-ground Meetups with the Online Community Tribe (OCTribe) featuring experts in online community engagement

How We Do It

TechSoup discussion forums connect nonprofits with expert and peer advice, and provide a place to network and connect.(http://forums.techsoup.org/cs/community/f/)

How We Do It

• Speaking engagements at conferences throughout the nonprofit tech sector

• Sharing tech tips, lessons learned, and best practices across a variety of channels

• Our outward facing wiki is the hub for all of these activities and their recap blog posts (http://techsoupcommunityteam.wikispaces.com/home)

• Our SlideShare page contains all our presentations (http://www.slideshare.net/TechSoupGlobal)

• Our Flavors page shows where we are on the web(http://flavors.me/techsoup)

How We Do It

The Online Community and Social Media team engages the community through a multitude of social channels, for both TechSoup and Nonprofit Commons in Second Life

•TechSoup Forums

•Facebook fan pages

•LinkedIn

•Second Life

•Nonprofit Commons blog and wiki

•Twitter @TechSoup + @npsl

•YouTube TechSoup video channel

•Flickr page for TechSoup

•Meetup group for monthly OCTribe

•Listservs - NTEN, TechTalk, Nonprofit Social Media groups

Where We Are

• 5,000 Likes on Facebook• 1,400 followers on LinkedIn• 12,258 followers on Twitter• Small/Medium/Large Social Media amplific

ation menu

Current Projects and Upcoming Events

App it Up wrap up: Participating in final push for feedback from nonprofit orgs and interviews with nonprofits arts orgs around app use and needs

TSDigs ramp up: Full-team and cross-departmental participation in getting the 2012 TechSoup Digital Storytelling Challenge on track

Microsoft Impact Mapping: Innovative content management system expressed as an interactive map to show technology impact on nonprofits globally

Blue Shield of California Tech Capabilities Grant: Providing Domestic Violence Service Organizations with tailored tech how-to through webinars and forums

OCTribe featuring the Online Community TeamWednesday, December 7, 7:00 p.m.

Brown Bag LunchThursday, December 8, noon

NTEN Conference April 2012

What We’re Up To