mee seva - aphrdi.ap.gov.inaphrdi/2017/7_july... · • sharing of risk between all stakeholders...

Mee Seva

1

Department of ITE&C, Govt. of Andhra Pradesh

The One Stop Solution for all eGovernance needs…

PPP Model

PPP Model

What is PPP?

• Public Private Partnership (PPP or P3) is a funding model for

building or improving Public Infrastructure by Government or

Public Organizations

• The GoI defines it as ‘an arrangement between a government /

statutory entity / government owned entity on one side and a

private sector entity on the other, for the provision of public assets

and/or public services, through investments being made and/or

management being undertaken by the private sector entity, for a

specified period of time, where there is well defined allocation of

risk between the private sector and the public entity and the

private entity receives performance linked payments that conform

(or are benchmarked) to specified and pre-determined

performance standards, measurable by the public entity or its

representative’

• A P3 typically involves a private entity financing, constructing,

or managing a project in return for a promised stream of

payments directly from government or indirectly from users over

the projected life of the project or some other specified period of

time

PPP Model

Advantages:

• Government services with the help of private partnership is

main aim of PPP

• Sharing of risk between all stakeholders

• Collaboration, Innovation, latest technologies help implement

large government projects

• Long term successful relationship

• Public sector can utilize expertise, efficiency, money of private

sector to propagate government services

• History indicates PPP model as a successful model across globe

for government projects

Disadvantages:

• Could lead to monopoly by vendor over longer periods of

contract

• Since expertise is from private sector, government could lose

control of project through cost escalations

History :

TWINS – Pilot project - 1999

Hyderabad & RR - 2001

Districts eSeva- 2003

USDP, RSDP & RAJiv - 2004

(Urban/Rural Service Delivery Points;

Rajiv Internet Village)

CSC - 2009

Brief :

❖ Citizen services closer to people

❖ Multiple services under one roof

❖ System driven delivery of services

❖ Transparency in delivery of services

❖ Least physical interface with office staff

❖ Convenient and extended service hours

❖ Citizen friendly and comfortable

ambience

❖ Value for Time and Money

Services

TWINS renamed as eSeva on 25.05.2001 with 21 citizen –

friendly Services

eSeva is one of the e-Governance initiatives of GoAP.

Online services through www.esevaonline.ap.gov.in

TWINS/eSEVA

TWINS/eSEVA

http://www.esevaonline.ap.gov.in/

• “MeeSeva” in Telugu means, ‘At your service’, is good governance

initiative that incorporates the vision of National eGov Plan “Public

Services Closer to Home” and facilitates single entry portal for entire

range of G2C (Government to Citizen) & B2C (Business to Citizen)

services.

• MeeSeva, a flag ship program started with a vision to bring public

services closer to the citizens by using most up-to-date technologies

to deliver hassle free service delivery to the citizens and enabling

‘Any Where Any Time’ access to Citizen Services through MeeSeva

centres (CSCs) and Online Mode.

• The objective of MeeSeva is to redefine governance in 21st century by

providing smart, citizen centric, ethical and effective governance

facilitated through technology. This entails universal and non-

discriminatory delivery of all government services to citizens of all

strata be it urban or rural, rich or poor and improve efficiency,

transparency and accountability at the government-citizen interface

at all levels of governance.

MeeSeva Overview

MeeSeva Overview

▪ AP IT (Electronic Service delivery Rules), 2011

Establishment as One Stop eGov Shop

▪ Categorization of G2C / B2C services

WebBased Data Management System

A single-entry portal for the entire range ofservices.

Digitally signed certificates

Secured Stationery

Seamless transfer of transaction charges

Real time Monitoring of transactions

SMS alerts to citizen

SECR – Certificate Verification

Multiple Service Providers (PPP partners)

▪ Launched on 04 November 2011

▪ Chittoor District

▪ Expanded to entire AP in 2012

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The Beginning

The Beginning

ESD Rules

ESD Rules

•Definition: ASP, AA, Certificate, Competent Authority, DSC, Kiosk Operator, SECR,

•Use of DSC

•Notification of Govt. Services and jurisdiction by Depts.

•Director ESD will publish such services for public

•Powers of ESD Director, Commencement, Suspension and Revocation

•Appointment of AA by ASP

•Delivery of services electronically

•Audit of Info. System

•Use of Special Stationery in ESD

•Penalty for contravention, fraud, misrepresentation, denial of service,

e-Governance : MeeSeva

• 382 services / 34 Depts. / 5681 Meeseva centers /

• 7.73 crore (from June 2014) transactions

• Received many awards / CSI Nihilent Award 2015 e-governance Award for e-Permit System & Aadhaar Enabled Ecosystem (on 03 Dec 2015).

• Plans to Replication of MeeSeva to all states.

Way Forward:

• Proliferation of Meeseva access to all Gram Panchayatsin the state (12,920).

• To bring Meeseva services in alternative channels (Online, Mobile)

• Rationalisation of the finance model for B2C services to ensure uniform and central control.

• 125 Services G2C – 36, B2C – 89

• Available on both IOS and Android platforms

• Recent rationalisation of charges has resulted in improved adoption rates. (50%)

Way Forward:

• Bring all 382 Meeseva services on mobile.

Salient Feature

Salient Feature

• No. of Services :382

• Total Requests: 7,73,72,495 as on 03/07/2017

• Cat – A: 3,61,97,753

• Cat – B: 4,11,74,742

• Total Approved: 3,60,80,636

• Total Rejected: 41,61,238

• Pending within SLA: 6,02,427

• Pending beyond SLA: 1,47,759

Over View of MeeSeva

Over View of MeeSeva

Over View of Online MeeSeva

Over View of Online MeeSeva

G2C

• No. of Services : 137

• Total Requests as on

03/07/2017 :

3,50,052

• Cat – A: 321048

• Cat – B: 29004

• Total Approved: 18794

• Total Rejected: 3586

• Pending within SLA:

622

• Pending beyond SLA:

5031

B2C

• No. of Services : 68

• Total Requests as on

03/07/2017 :

35,51,139

• Amount :

4356,17,31,011/-

CSC(MeeSeva Centers

front End)

eDistrict(Infrastructure, Data Digitization Services)

APSWANConnectivity

SSDG(Infrastructure &

Service)

APSDC(Infrastructure)

Components of MeeSeva

Components of MeeSeva

G2C(GoAP)

B2C (eSeva)Utility Bills

Apna CSC(GoI)

Service Classification

Citizen Services

MeeSeva(283)

SSDG(49)

eDistrict(50)

Me

eS

eva

(382)

Service Classification

•Service wise Transactions report•Payment Reconciliation Reports•Bank Reconciliation Reports•Exception Reports etc.

Request for Service

Service Response

Service Details Response

KIOSK

KIOSK

Service Provider Portals(APOnline ,eSeva & CSCs)

MeeSeva ServicesPortal

(State Data Center)Department

Server

Request for Service Details

Architecture

Architecture

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Functional Architecture

Functional Architecture

SECR

To citizen through Courier

APNA CSC

Connectivity System

Connectivity System

http://www.gttkc.com/shop/images/categories/omniture-servers.jpg

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TECHNOLOGY

1. Microsoft .net Platform

– GUI : ASP.Net,

– Middleware: C#

– Database : SQL Server 2008 R2

2. PKI Components

– Form Signer Component

– Crypto Signer Component

– Form Signer Pi Component

3. SSL Certificate

CSC Portal: http://www.csclive.in/

CSC 1.0 Scheme

CSC 1.0 Scheme

CSC Schemes implemented by Diety, GoI through a 3 tier structure i.e SDA,SCA & VLEs

in rural areas

1,00,000 No.of CSCs to be set up across India of which 2,770 no.of CSCs to be set up in AP

An amount of Rs. 3,304 per month to be given as revenue support by DeitY to CSC

as per CSC guidelines

The GoAP to conduct bidding for identifying SCAs for each zone(2 to 3 districts)

DeGS under the chairmanship of District Collector can identify new VLEs (G2C)

i.e MeeSeva Centers at suitable locations standardized in terms of Look & Feel with colour

Scheme

SCAs have the freedom to appoint VLEs for exclusive ( B2C) services on their own

All the States follow DeitY guidelines, prepare DPR &RFP and submit for DietY approval

CSCs must enroll in CSC Portal and get OMT ID

CSC 2.0 is under way with improvements

http://www.csclive.in/

Selection of SCA/CSPs

Selection of SCA/CSPs

APOnline, CMS & Sreeven were selected as Service Center Agencies for rural areas.

Agreements were signed with SCAs namely CMS Computers Ltd for Zone I,III,V, Sreeven

Infocom Ltd for Zone II and AP Online for Zone IV, VI to set up CSCs.

GoI provided Revenue Support / Viability Gap Funding of Max. of Rs. 3304 per month per

CSC, but SCAs CMS and Sreeven quoted for ‘Zero’ and AP Online has quoted for Rs.

2441.

Agreements valid till 31.03.2017 subsequently extended till the implementation of CSC 2.0

In Urban areas, CSPs were selected through bidding process to run the

erstwhile eSeva centers converted into MeeSeva centers

Karvy, RamInfo were selected as Contract Service Provider for Urban areas in March 2016

New MeeSeva centers in Urban areas can be set up with the approval of DeGS

Exclusive B2C centers can be set up by CSPs on there own

➢Coordination with Dt. Admn & DeGS

➢Identification of Location to set up MeeSeva Centres

➢Following up of procedures to identify VLEs

➢Establishment of Centres

➢Training to VLEs

➢Supply and Accounting of MeeSeva Secured Stationery

➢Deploy Manpower for Monitoring and Reporting

➢Extend E-Governance to Citizens with out any reservation

➢Adhere strictly to ESD Rules and other Statutory

Obligations

➢Publicity of Services being offered

➢Make payment to ESD, Departments, VLEs & statutory fees

etc.

Roles And Responbilites of SCA

Roles And Responbilites of SCA

Capacity Building

Capacity Building

Collaboration with IEG

Trainings to Kiosk Operators and Department Officials

Monthly Training Calendar

Modes of capacity Building:

❖Mana TV

❖ Video Conference

❖ Class Room Training

❖ District level training

▪ Overall 3796 Training sessions have been conducted for 382 services of 34 Government

Departments.

Salient Features of Capacity Building Portal

❖ Publishing Training calendar❖ Accepting training nominations from Mee Seva operators & department officials❖ Capturing attendance of the training nominees❖ Online tests & Certification for the Mee Seva operators

MeeSeva Centers

Rural Centers (SCAs)

G2C+B2C Services

B2C Services

Urban Centers (CSPs)

APOnline

Karvy

RamInfo

Franchises

Govt.Centers

Franchises

Govt.Centers

Franchises

APOnline

Sreeven

CMS

Centres Flow Diagram

Centres Flow Diagram

Categorization of ServicesServices are classified into two categories.

• Category “A” services can be delivered across the counter by the Mee

Seva operator.

– These are the services that can be given across the counter from the mee seva

centre.

– Essential prerequisites

• Availability of Digital Database

• Cleanliness of the Database

• Dynamism of the Database

– No Supporting Documents required to be given at the Kiosk.

• Category “B” services requires back end operations from concerned

office of the issuing authority.

– No electronic database available.

– Paper records may be available

• Need to scan, archive and digitally sign and place in the SECR to move to

the Category A.

• Many cases require a field inspection/ discreet or detailed enquiry to

confirm and corroborate the available information.

– Applicant to submit supporting documents as per predefined checklist.

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23

Service Delivery MechanismMeeSeva services are categorized into 2 categories namely A and B

Category A services:

▪ Data has to be digitally signed by the officer and stored in a central database

▪ Data is fetched from the central database and the data authenticity is verified with PKI at Source

as well as MEESEVA .

▪ If the data is authenticated, the certificate is generated with Current Official’s facsimile signature

as Certified By and with the details of the Official who has signed the data as Verified By.

▪ The Certificate is issued across the counter within 15 minutes.

Category B Services:

▪ The category B services will be provided after due verification of the request.

▪ Request is accepted at the Kiosk along with supporting documents (scanned and uploaded into

MEESEVA) and routed to respective Official workflow for further processing.

▪ Officer does the due verification of the application and approves or rejects the requests with his

Digital Certificate.

▪ Upon approval, Certificate is generated with Official Digital Signature and stored in the repository

and SMS is being sent to applicant for collecting the certificate from MEESEVA Operator.

▪ The minimum period of days is fixed differently as per the service. This period is known as SLA

(Service Level Agreement).

CAT A SERVICE FLOW

24

25

CAT B SERVICE WORK FLOW

Kiosk RuralMeeseva Center

UrbanMeeseva Center

Meeseva Center A/C SCA Nodal A/C

Meeseva Pooling A/C

Payments

Statutory CSP share ESD+Infra Department

JC ‘s Pooling A/C

Funds Flow – MeeSeva Services - Existing

Funds Flow – Utility Payments (G2C & B2C)

Citizen

CITIZEN

MEESEVA ONLINEPORTAL

ESD ONLINE A/C

STATUTORY&

USER CHARGES

ESD &INFRA SHARE TO ESD.

Cyber Treasury

Funds Flow – MeeSeva Online Services

Funds Flow – MeeSeva Online Services

28

Electronic Fund Transfer System

GIS Mapping System

GIS Mapping System

Centers Rollout status

Centers Rollout status

S.No SCA ZONE DISTRICT

Rural

Meeseva

Centres

B2C+ G2C

(owned by

VLEs)

Urban

Meeseva

Centers

B2C +

G2C

(owned

by GoAP

run by

CSPs )

Urban

Meeseva

Centres

B2C + G2C

(Owned by

Franchisee

s)

DoP

(G2C

)

Total

Centres

MeeSeva

B2C +

G2C =

(5+6+7+8)

Franchise

e centres

Exclusive

B2C

(Owned by

VLEs

/Franchis

ees)

Total=

(9+10)

1 2 3 4 5 6 7 8 9 10 11

1

M/S CMS (R) /

M/S Raminfo (U) I

SRIKAKULAM 299 6 27 3 335 85 420

2 VIZIANAGARAM 272 6 39 3 320 62 382

3VISAKHAPATNA

M 323 20 84 4 551 62 613

4EAST

GODAVARI 443 18 100 7 790 101 891

5M/S SREEVEN (

R)/ Raminfo (U) II

KRISHNA 287 23 49 6 365 25 390

6WEST

GODAVARI 368 14 38 7 427 21 448

7

M/S APONLINE

(R) / M/S Karvy

(U)

VI

ANANTHAPUR 313 12 55 4 384 4 388

8 CHITTOOR 304 13 32 6 355 9 364

9 SPSR NELLORE 166 53 33 3 255 0 255

10 YSR KADAPA 177 11 45 3 236 6 242

11M/S CMS (R) /

M/S Karvy (U) V

GUNTUR 171 20 54 6 251 171 422

12 PRAKASAM 216 7 23 5 251 152 403

13 KURNOOL 284 12 91 3 390 73 463

Grand Total 3965 215 670 60 4910 771 5681

Remarks: In Nellore District Bhoomi Counters : 47

MeeSeva transaction for the year 2014-15


Category A Category B

S.No Department Grand TotalTotal Total Approved Rejected

Pending with in

SLA

Pending Beyond SLA

Revoked

1 REVENUE 13614173 4645493 8968680 8366137 593795 0 6729 2019

2 MUNICIPAL ADMINISTRATION 1357857 340343 1017514 902775 106172 0 8567 0

3 REGISTRATION and STAMPS 823450 157268 666182 636103 29963 0 116 0

4 RURAL DEVELOPMENT 714883 714883 0 0 0 0 0 0

5 CIVIL SUPPLIES 695095 192144 502951 454985 37684 0 10282 0

6 ELECTION 476889 476488 401 17 18 0 366 0

7 SSLR 371808 204220 167588 128096 39303 0 189 0

8 UIDAI 301263 301262 1 0 0 0 1 0

9 APMIP 155366 0 155366 46503 45362 63501 0 0

10 POLICE 108478 0 108478 88177 20195 0 106 0

11 SOCIAL WELFARE DEPARTMENT 63632 63632 0 0 0 0 0 0

12 LABOUR 45928 44624 1304 1299 5 0 0 0

13 AGRICULTURE 40626 0 40626 35622 4566 0 438 0

14 RTA 12560 12528 32 1 3 0 28 0

15 MINES AND GEOLOGY 11482 0 11482 4938 410 0 6134 0

16 INDUSTRIES AND COMMERCE 8395 0 8395 3336 311 0 2768 0

17 FISHERIES 7624 0 7624 1121 6500 0 3 0

18 SPDCL 6794 0 6794 6202 409 0 183 0

19 INTERMEDIATE EDUCATION 5651 5651 0 0 0 0 0 0

20 ENDOWMENT 3023 3023 0 0 0 0 0 0

21 EDUCATION 1694 0 1694 1387 134 0 173 0

22 LEGAL METROLOGY 671 0 671 649 19 0 3 0

23 EPDCL 263 0 263 246 11 0 6 0

24 ITC 42 0 42 0 0 0 42 0

25 SCHOOL EDUCATION 26 0 26 2 0 0 24 0

26 HEALTH CARE 13 0 13 7 2 0 4 0

27 COLLEGIATE EDUCATION 3 0 3 0 0 0 3 0

28 FACTORY 1 1 0 0 0 0 0 0

Total 18827690 7161560 11666130 10677603 884862 63501 36165 2019




S.No Department Grand Total Total Total Approved RejectedPending with

in SLAPendingBeyon

d SLARevoked

1 REVENUE 17457248 9285734 8171514 7275408 873618 6796 14135 15572 MUNICIPAL ADMINISTRATION 1658930 446050 1212880 1071670 127911 0 13299 03 RURAL DEVELOPMENT 1440583 1440583 0 0 0 0 0 04 CIVIL SUPPLIES 1179164 325405 853759 760164 74028 0 19567 05 REGISTRATION and STAMPS 987281 200981 786300 760559 25316 0 424 06 ELECTION 536020 535196 824 24 8 0 792 07 SSLR 502124 228086 274038 226787 42222 0 5029 08 LABOUR 463489 463489 0 0 0 0 0 09 UIDAI 344573 344573 0 0 0 0 0 0

10 APMIP 170872 0 170872 86315 2239 82318 0 011 POLICE 154661 0 154661 125992 28109 0 560 012 AGRICULTURE 118616 0 118616 103743 11163 0 3710 013 SOCIAL WELFARE DEPARTMENT 53232 53232 0 0 0 0 0 014 MINES AND GEOLOGY 35599 0 35599 30092 971 414 4122 015 FISHERIES 15798 0 15798 6057 2432 0 7309 016 DIRECTORATE OF MEDICAL EDUCATION 13961 0 13961 13854 0 0 107 017 INDUSTRIES AND COMMERCE 10670 0 10670 2439 282 0 4973 018 ENDOWMENT 9353 9353 0 0 0 0 0 019 COLLEGIATE EDUCATION 8013 8012 1 0 0 0 1 020 SPDCL 7735 0 7735 7195 287 0 253 021 CRDA 5971 5177 794 629 154 0 11 022 WOMEN AND CHILD WELFARE 5878 0 5878 886 4992 0 0 023 INTERMEDIATE EDUCATION 4969 4934 35 33 1 0 1 024 RTA 4035 4018 17 0 2 0 15 025 HEALTH CARE 1802 1679 123 53 11 0 59 026 LEGAL METROLOGY 1137 0 1137 925 159 0 53 027 Department Of Town and Country Planning 959 0 959 0 0 0 959 028 EDUCATION 546 0 546 219 22 0 305 029 EPDCL 429 0 429 403 8 0 18 030 FACTORY 168 165 3 0 0 0 3 031 ITC 12 0 12 0 0 0 12 0

Total 25193828 13356667 11837161 10473447 1193935 89528 75717 1557



S.No Department Grand Total Total Total Approved Rejected Pending

with in SLA Pending

Beyond SLA Revoked

1 REVENUE 15976244 7892268 8083976 6842209 1220537 0 2462 14952 CIVIL SUPPLIES 2277950 795148 1482802 1322628 154100 0 6073 0


4 REGISTRATION and STAMPS 896399 204398 692001 670967 20558 0 476 05 ELECTION 533100 529575 3525 147 61 0 3258 06 UIDAI 460711 460710 1 0 0 0 1 07 SSLR 415699 170147 245552 209605 35886 0 61 08 SPDCL 244041 0 244041 136776 17131 0 25847 09 LABOUR 194756 194198 558 0 0 0 0 0

10 POLICE 192069 0 192069 154783 33087 0 4199 011 APMIP 165024 615 164409 95767 519 68123 0 012 EPDCL 150088 233 149855 137062 9819 618 487 013 AGRICULTURE 99718 0 99718 89637 5928 0 4153 014 MINES AND GEOLOGY 98768 59940 38828 33532 946 2808 1542 015 RTA 26643 26643 0 0 0 0 0 0

16 SOCIAL WELFARE DEPARTMENT 24675 24675 0 0 0 0 0 017 FISHERIES 20689 0 20689 11582 3301 0 5806 0

18 DIRECTORATE OF MEDICAL EDUCATION 18788 0 18788 18508 0 0 280 019 ENDOWMENT 12468 12468 0 0 0 0 0 020 HEALTH CARE 11246 11006 240 109 5 0 126 0

21 INDUSTRIES AND COMMERCE 2892 0 2892 1536 114 0 571 022 CRDA 2402 329 2073 1697 290 0 86 023 LEGAL METROLOGY 1028 0 1028 816 113 3 96 024 COLLEGIATE EDUCATION 722 722 0 0 0 0 0 025 FACTORY 495 487 8 0 0 0 8 026 EDUCATION 470 0 470 145 7 0 318 0



29 WOMEN AND CHILD WELFARE 335 0 335 0 335 0 0 030 ITC 30 0 30 0 0 9 21 031 TECHNICAL EDUCATION 12 12 0 0 0 0 0 0

Total 23033514 10758121 12275393 10455620 1599490 71561 62504 1495

MeeSeva transaction for the year 2017-02.07.2017Category A Category B

S.No Department Grand Total Total Total Approved Rejected Pending

with in SLA Pending

Beyond SLA Revoked

1 REVENUE 5152726 2783948 2368778 1837634 224151 295357 6187 396

2 CIVIL SUPPLIES 596589 225945 370644 296325 25790 40131 8398 0

3 REGISTRATION and STAMPS 207386 45482 161904 155247 3932 1379 1346 0


5 UIDAI 145651 145651 0 0 0 0 0 0

6 SPDCL 117598 0 117598 50433 3602 3066 8167 0

7 ELECTION 107772 106698 1074 3 5 79 986 0

8 SSLR 96315 25674 70641 39488 4528 24833 1792 0

9 EPDCL 90162 185 89977 77537 3545 6822 1090 0

10 POLICE 47009 0 47009 31810 7866 2785 4548 0

11 LABOUR 21249 20846 403 0 0 0 0 0

12 RTA 11449 11449 0 0 0 0 0 0

13 AGRICULTURE 10516 0 10516 8889 95 509 1023 0

14 APMIP 6029 11 6018 1050 0 1669 0 0

15 FISHERIES 5539 0 5539 1840 855 1675 1169 0

16 MINES AND GEOLOGY 3695 1513 2182 1174 11 978 19 0

17 HEALTH CARE 3272 3228 44 4 0 0 40 0

18 ENDOWMENT 3183 3183 0 0 0 0 0 0

19 DIRECTORATE OF MEDICAL EDUCATION 2299 0 2299 943 0 581 775 0

20 COLLEGIATE EDUCATION 472 472 0 0 0 0 0 0

21 CRDA 186 7 179 84 15 20 60 0

22 EDUCATION 142 0 142 35 1 13 93 0

23 LEGAL METROLOGY 71 0 71 5 1 38 27 0

24 LANGUAGE AND CULTURE 31 0 31 0 1 0 0 0


26 FACTORY 17 17 0 0 0 0 0 0

27 TECHNICAL EDUCATION 9 9 0 0 0 0 0 0

28 INDUSTRIES AND COMMERCE 4 0 4 0 0 2 0 0

29 ITC 2 0 2 0 0 2 0 0


31 SOCIAL WELFARE DEPARTMENT 1 1 0 0 0 0 0 0

Total 6787119 3421959 3365160 2588797 287274 386886 39701 396

Registration

Police

19

Labor

04

11

09

15

15

73

Agriculture 37

Transport

Education

Aadhaar (UIDAI)

IT & Communication

04

Mining & Geology

Industries & Commerce

21

Social Welfare 03

Health Care & Arogyasri 01

02Rural Development

Minorities Welfare 06

Cooperative Societies 05

382

17

03

08

11

13

Revenue

Municipality

Civil Supplies

Election

Power Distribution

Legal Metrology 10

Endowments 11

Drug Control 03

DME 05

35

Services

Services

APMIP 02

CRDA 2

Mee Seva Transactions

Mee Seva Transactions

1. Meeseva Kiosk Transactions

PeriodG2C Services B2C Services Total

Count Revenue Count Revenue Count Revenue

2014-15 256,50,564 579,10,28,836 318,81,187 2388,12,31,571 575,31,751 2967,22,60,407

2015-16 305,28,639 803,43,35,196 358,38,975 2701,41,46,084 663,67,614 3504,84,81,280

2016-17 265,82,845 282,38,62,809 2,50,85,190 1368,06,19,897 516,68,035 1650,44,82,706

2017-

02.07.17 16,35,450 21,12,26,002 40,99,723 384,34,37,083 57,35,173 405,46,63,085

2. Meeseva Online Transactions



2014-15 16,668 101,75,25,937 9,50,906 594,35,34,756 9,67,574 696,10,60,693

2015-16 2,51,746 693,59,20,500 11,99,213 893,37,03,828 14,50,959 1586,96,24,328

2016-17 1,26,227 1029,37,74,792 9,58,992 935,11,26,128 10,85,219 1964,49,00,920

2017-

02.07.17 6,935 26,35,18,980 40,452 82,26,26,090 47,387 108,61,45,070

3. Meeseva Mobile App Transactions



2014-15 0 0 0 0 0 0

2015-16 1,502 1,06,193 8,513 60,13,453 10,015 61,19,646

2016-17 3,565 9,04,864 46,261 358,63,020 49,826 367,67,884

2017-

02.07.17 569 38,663 7,784 68,44,193 8,353 68,44,193

Mee Seva (G2C) Transactions

Mee Seva (G2C) Transactions

Meeseva Services G2C Top 10

S.No Service Description

1COMPUTERIZED ADANGAL

2ROR - 1B

3INTEGRATED CERTIFICATE

4INCOME CERTIFICATE

5CORRECTION IN COMPUTERIZED ADANGAL

6RATION CARD MEMBER ADDITION(BIRTH)

7ENCUMBRANCE CERTIFICATE

8MUTATION AND TITLE DEED CUM E-PASSBOOK

9PRINT RATION CARD

10BIRTH CERTIFICATE - CDMA

Online Meeseva Services G2C Top 10

S.No Service Description

1ADVANCE ROYALTY / TOP UP FEE PAYMENT

2

APPLICATION FOR INTEGRATED REGISTRATION OF ESTABLISHMENT UNDER LABOUR

LAWS

3ROR - 1B

4ENCUMBRANCE CERTIFICATE

5COMPUTERIZED ADANGAL

6INTEGRATED CERTIFICATE

7CERTIFIED COPY OF REGISTRATION DOCUMENT

8INCOME CERTIFICATE

9

SRI VENKATESWARA SWAMY SEVA TICKET BOOKING (DWARAKA TIRUMALA,WEST

GODAVARI)

10SRI VEERA VENKATA SATYANARAYANA S.D.ANNAVARAM, E.GODAVARI DT

Mee Seva (B2C) Transactions

Mee Seva (B2C) Transactions

Meeseva Services B2C Top 10S.No Service Description

1Eastern Power Distribution Company Ltd(EPDCL)

2Southern Power Distribution Company Ltd(SPDCL)3Vehicle Qtly Tax With Permit(RTA)

4Property Tax Payment Service(DMA)5AP Police Recruitment Service (SLPRBAP)

6Learning License Slot Booking(RTA)

7BSNL Bill Payment Service(BSNL)8Driving License Slot Booking(RTA)9WestGodavari Traffic Challan Payments(AP Police)

10New Vehicle Life Tax(RTA)

Online Meeseva Services B2C S.No Service Description

1Vehicle Life Tax collection

2Vehicle First Quarter Tax3Driving Test Fee4Learner License Test Fee

Zone Districts

Service Center

Agency

(SCA)

Agreement signed Agreement Upto

Zone 1

Srikakulam,

Vizianagaram,

Visakhapatnam , East

Godavari

M/s CMS Computers

Ltd.25.8.2008

Until new SCA is

identified

M/s Ram Info01.03.2016

28.02.2019

Zone 2 West Godavari, Krishna

M/s Sreeven Infocom

Ltd. 19.01.2011

Until new SCA is

identified

M/s Ram Info01.03.2016 28.02.2019

Zone 3

Nellore, Prakasham,

GunturM/s CMS Computers

Ltd. 25.8.2008

Until new SCA is

identified

M/s APOnline Ltd 05.03.2012 Until new SCA is

identified

M/s Karvy01.03.2016

28.02.2019

Zone 4Kurnool, Chittoor,

Ananthapur, Y.S.R

M/s CMS Computers

Ltd. 25.8.2008

Until new SCA is

identified

M/s Karvy01.03.2016 28.02.2019

M/s APOnline Ltd 05.03.2012 Until new SCA is

identified

Selected SCAs, CSPs

Selected SCAs, CSPs

MeeSeva User Charges Sharing Pattern

S

N

o

ASP / CSP Name

Total

user

charges

Infra costDept.

ShareStationery

SDA+SCA

Share

ESD

share

NET

SCA+VLE

share

Category - A Services

1M/s. CMS Computers

Ltd. (80 :20)25 3 7 1.25 13.75 2.75 11.00

2 M/s. Sreeven (95: 5) 25 3 7 1.25 13.75 0.69 13.06

3M/s. APONLINE (85 : 15)-

CSC Centers25 3 7 1.25 13.75 2.07 11.68

4 M/s Ram info (71.9 : 28.1) 25 3 7 1.25 13.75 3.87 9.88

5 M/s Karvy (68 : 32) 25 3 7 1.25 13.75 4.4 9.35

Category - B Services

1M/s. CMS Computers

Ltd. (80 :20)35 5 7 1.25 21.75 4.35 17.40

2 M/s. Sreeven (95: 5) 35 5 7 1.25 21.75 1.09 20.66

3M/s. APONLINE (85 : 15)-

CSC Centers35 5 7 1.25 21.75 3.27 18.48

4 M/s Ram info (71.9 : 28.1) 35 3 7 1.25 21.75 6.11 15.64

5 M/s Karvy (68 : 32) 35 3 7 1.25 21.75 6.96 14.79

Revenue Sharing

Revenue Sharing

Category Infra DepartmentTotal user charges with

Service Tax Rs.

A 3 7 10

B 5 7 12

Sharing Pattern – Online & App

Sharing Pattern – Online & App

As per G.O.Ms.No. 7, Dt. 07.05.16 &G.O.Ms. No. 18 Dt. 17.09.16 of ITE &C Department

Status of CSC 2.0 Implementation

Status of CSC 2.0 Implementation

• SERP requested to extend MeeSeva services through OSS (which

are established as part of World Bank Project) and were

considered under CSC 2.0.

• 135 proposed SERP OSS locations all over the state of Andhra

Pradesh were approved for delivery of MeeSeva Services.

• The District Administration are informed about the SERP

proposed location and to establish MeeSeva Centers through

SERP OSS.

• Initially, 33 SERP OSS locations were identified in the Districts of

Nellore, Prakasam, West Godavari to roll out MeeSeva Services

through existing Service Providers.

• Later 100 Locations are identified in the districts of East

Godavari, Visakhapatnam, Vizianagaram and Srikakulam

• The above 7 District Administration are requested to issue

necessary orders to rollout MeeSeva services to SERP OSS (133

Locations) through existing Service Providers.

Status of CSC 2.0 implementation

Status of CSC 2.0 implementation

S.No District

Total

GPs as

given

by

PRRD-

2016

GPs

without

MeeSeva

GPs proposed for

establishment of

MeeSeva centres

by Service

Providers under

CSC 2.0

MeeSeva/CSCs

established in rural

areas after

implementation of CSC

2.0

Under

CSC

2.0

Under

SERP

In GP

Office

s

1 Ananthapur 1003 758 243 0 0 0

2 Chittoor 1363 1143 177 0 0 0

3 East Godavari 1069 584 547 212 11 0

4 Guntur 1011 767 728 0 0 0

5 Krishna 970 765 345 391 0 0

6 Kurnool 889 666 644 25 0 0

7 Prakasam 1030 853 754 0 0 0

8 SPR Nellore 940 801 47 0 0 0

9 Srikakulam 1100 777 759 60 0 0

10 Visakhapatnam 925 675 727 236 0 0

11 Vijayanagaram 921 659 720 28 0 0

12 West Godavari 909 689 218 307 14 299

13 YSR Kadapa 790 632 23 17 0 0

TOTAL 12920 9769 5932 1140 25 299

Total Centres Established 1464

S.No DistrictTotal GPs as given

by PRRDGPs with

MeeSeva *GPs without

MeeSeva

GPs ready to establish

MeeSeva centres given by Service Providers (Can be more also)

1 Ananthapur 1003 245 758 243

2 Chittoor 1363 220 1143 177

3 East Godavari 1069 485 584 547

4 Guntur 1011 244 767 728

5 Krishna 970 205 765 345

6 Kurnool 889 223 666 644

7 Prakasam 1030 177 853 754

8 SPR Nellore 940 139 801 47

9 Srikakulam 1100 323 777 759

10 Visakhapatnam 925 250 675 727

11 Vijayanagaram 921 262 659 720

12 West Godavari 909 220 689 218

13 YSR Kadapa 790 158 632 23

TOTAL 12920 3151 9769 5932

Gram Panchayat Connectivity Status

Gram Panchayat Connectivity Status

Availability of Biometric /IRIS devices in non PEC Centers

S.No District Total CentersPEC

Centers

Non PEC

Centers

Centers with

Biometric

Finger Print

devices

1Ananthapur 420 66 354 166

2Chittoor 403 75 328 137

3East Godavari 860 70 790 527

4Guntur 242 59 183 294

5Kadapa 364 60 304 85

6Krishna 427 60 367 220

7Kurnool 440 83 357 291

8Nellore 255 48 207 93

9Prakasham 383 58 325 265

10Srikakulam 420 39 381 303

11Visakhapatnam 613 56 557 373

12Vizianagaram 370 44 326 196

13West Godavari 390 53 337 265

Total 5587 771 4816 3215

Availability of Biometric Devices in MeeSeva Centers

Availability of Biometric Devices in MeeSeva Centers

46

Un-manned Kiosk RFI• Un-manned Kiosk RFI with presentations from qualified vendors was organized by APTS at

Meeseva Office, Vijayawada• 9 vendors were shortlisted for presentation and only 7 vendors attended the presentation

S.No Vendor Name Attended Remarks

1 Denvas Services Pvt Ltd No

2 MD Enterprises Yes

3 Electronics Corporation of India Ltd No

4 Touchoncloud Yes

5 Park Systems Yes

6 Fluentgrid limited Yes

7 Aurionpro solutions Limited Yes

8 EGS Info-Tech Pvt Ltd Yes

9 Forbes Technosys Limited Yes

47

Unified Tender for Meeseva

• At present 4 different vendors provide Software support

a. APOnline for native Meeseva

b. HPE for SSDG services

c. Trimax for eDistrict

d. Ecentric for Central Portal (B2C) services & DMS support for

IGRS.

e. Raminfo for Meeseva App.

• At present 5 different Service providers are handholding Meeseva

Centres

a. APOnline

b. CMS

c. Sreeven

d. Karvy

e. Raminfo

• Discussions with stake holders are in progress

• RFP is under preparations and would be finalised in 10 days.

• FIFO concept is being contemplated

• Centralised Prepaid Model is being worked out for Urban & Rural

centre operations

FIFO in Meeseva

• Hon’ble CM directed to follow FIFO in clearing Meeseva requests.

• CCLA office has come forward with a Pilot service – Income Certificate

• S/W development is complete and demo to be given .

• FIFO approval by GoAP• Orientation to others departments planned• Pending Beyond SLA applications to be cleared on

time bound manner to introduce FIFO.

Sl. No Portal Name Domain Name for AP

1 IT Portal www.apit.ap.gov.in

2 Web Mail https://webmail.ap.gov.in

3 MeeSeva Portal www.ap.meeseva.gov.in

4 MeeSeva Online Portal www.onlineap.meeseva.gov.in

5 ESeva Online Portal www.esevaonline.ap.gov.in

6 Parishkaram Call Centre www.appcc.cgg.gov.in

7 Central Portalhttp://164.100.132.65/CentralEsev

a/

8 CSC Portal http://www.csclive.in/

9 OMT Portal http://omt.cscsmart.in/

10CSC Monthly Progress

report

http://164.100.40.23/mprcsc/login

.aspx

11 UIDAI Admin Portal www.portal.uidai.gov.in

12 UIDAI Upload Portal www.upload.uidai.gov.in

13 UIDAI QIMS Portal www.qamis.uidai.gov.in/es

WebSites and URLs of AP

WebSites and URLs of AP

http://www.ap.meeseva.gov.in/

http://164.100.132.65/CentralEseva/

http://www.csclive.in/

http://omt.cscsmart.in/

http://164.100.40.23/mprcsc/login.aspx

Thank You