medshare strategic plan · 2016-07-22 · medshare strategic plan 2014-2018 medshare is a nonprofit...

MedShare Strategic Plan

2014-2018

MedShare is a nonprofit organization dedicated to improving healthcare and the environment through the efficient

recovery and redistribution of surplus medical supplies and equipment to those most in need. We collect surplus medical

supplies and equipment distributors and manufac

to medically underserved communities across the globe.

Our Mission



supplies and equipment from healthcare facilitiesdistributors and manufacturers, and then redistribute them

medically underserved communities across the globe.

1



healthcare facilities, turers, and then redistribute them

medically underserved communities across the globe.


2014-2018

MedShare’s MedShare’s Strategic Framework (FY14

2

(FY14-18)


2014-2018

MedShare FY 2014

Strategic

Imperative Goal

Recipient

Impact

Improve the

overall recipient

experience and

create

opportunities for

greater impact

• Increased impact

recipient outcomes

• Increased recipient

• Targeted programs align with

specific health con

priorities of recipients

• A proven program model is

implemented to ensure impact is

achieved, measured, monito

and systematically improved

• Recipients are respected and

view MedShare as a

partner

Capital-

Efficient

Growth

Implement a cost-

effective growth

strategy that

enables MedShare

to achieve its

mission

• Increased number of recipients

• Greater reach, quality +

environmental impact achieved

in most cost beneficial m

• Enhanced financial sustainability

• Increased volunteer engagement

• Enhanced brand +donor

engagement

Organizational

Excellence

Build

organizational

capacity and

vitality

• MedShare generates

positive net operating re

over expenses before GIK

• Targeted program alignment w/

partners’ priorities results in

increased funding + product

donations

• Reduced cost per container

• Employees operate as

MedShare”

MedShare FY 2014 – 2018 Strategic Plan Summary

Success

Defined Objectives

Example K

Strategies

Increased impact and improved

recipient outcomes

Increased recipient satisfaction

Targeted programs align with

specific health condition

priorities of recipients

A proven program model is

implemented to ensure impact is

achieved, measured, monitored

and systematically improved

Recipients are respected and

view MedShare as a trusted

• Enhance recipient’s ability

to address the most

pressing health issues

• Support recipient-led

initiatives to improve

health systems in targeted

countries

• Improve recipient

experience

• Develop supply + equip

offerings focused on

specific he

• Provide training +

services tailored to

specific health priorities

w/emphasis on building

biomedical capacity

• Build MedSh

capacity and expertise in

2 target

• Implement technology

enhancement to make

process user friendly

Increased number of recipients

ter reach, quality + increased

environmental impact achieved

most cost beneficial manner

Enhanced financial sustainability

Increased volunteer engagement

Enhanced brand +donor

engagement

• Grow current operations

to capacity [Southeast,

West, Northeast]

• Extend reach of three

existing sites with

additional supporting

locations

• Increase

partners that provide

supplies and equipment.

• Expand na

procurement program

• Implement flexible

collection + sorting

model

MedShare generates annual

positive net operating revenues

over expenses before GIK

Targeted program alignment w/

partners’ priorities results in

d funding + product

Reduced cost per container

Employees operate as “One-

MedShare”

• Ensure effective + efficient

operations

• Develop “One MedShare

mindset

• Ensure long-term financial

sustainability

• Raise awareness locally,

nationally + internationally

• Strengthen current

governance model

• Develop + implement

tech strategy to

operations

• Improve business

processes

• Ensure the governing

board has the best

composition of people

and skills

3

Example Key

Strategies

Board

Support

Develop supply + equip

offerings focused on

specific health priorities.

Provide training +

services tailored to

cific health priorities

emphasis on building

biomedical capacity

Build MedShare’s

capacity and expertise in

2 target countries

Implement technology

enhancement to make

process user friendly

Programs

Committee

Increase number of

partners that provide

supplies and equipment.

national biomed

procurement program

Implement flexible

collection + sorting

Executive

Committee

Develop + implement

strategy to support

operations

Improve business

processes

Ensure the governing

board has the best

composition of people

and skills

Spread across:

Development,

Finance and

Nominating &

Governance

Committees


2014-2018

Goal Improve the overall recipient experience and create

Success Defined • Increased impact and improved recipient outcomes

• Increased recipient satisfaction

• Targeted programs

• A proven program model

systematically improved

• Recipients are

Objectives

Enhance recipient’s ability to

address the most pressing

health issues

• Develop supply

specific health

• Provide training and support services tailored to

address specific health

building recipient biomedical capacity

• Identify and d

specific health conditions

Support recipient-led

initiatives to improve health

systems in targeted countries

• Build MedShare’s capacity and expertise in

• Develop strong relationships with in

leadership (Ministries of Health

entities) to enhance project execution and

effectiveness.

• Cultivate U.S.

partners/supporters

& services.

• Facilitate connections between medical teams that

travel to specific countries

RECIPIENT IMPACT

Improve the overall recipient experience and create opportunities for greater impact

Increased impact and improved recipient outcomes.

Increased recipient satisfaction.

rograms align with specific health condition priorities of recipients.

roven program model is implemented to ensure impact is achieved, measured, monitored and

systematically improved.

are respected and view MedShare as a trusted partner.

Strategies 2013-2014 Milestones

supply and equipment offerings focused on

health priorities.

training and support services tailored to

address specific health priorities with an emphasis on

building recipient biomedical capacity.

Identify and develop value-added partners to support

health conditions.

• Year two evaluation of K

initiative completed.

• MedShare’s specific health conditions

identified.

• Baseline statistics and measures for health

conditions established.

• At least two strategic partnerships for each

health priority identified with MOUs in place.

• Implementation plan for initial pilot

developed.

• Determined budget

programs in future years.

hare’s capacity and expertise in-county.

Develop strong relationships with in-country health

Ministries of Health and/or governmental

to enhance project execution and

effectiveness.

Cultivate U.S.-based and country-specific

partners/supporters to provide more focused products

Facilitate connections between medical teams that

travel to specific countries.

• Two to three countries identified for five

focused support.

• Implementation plan

strategy complete

• Strategic relationships developed with at least

two in-country leaders.

• At least two strategic partners identified for

each targeted country.

• Determined budgeted to support programs in

future years.

4

opportunities for greater impact.

measured, monitored and

2014 Milestones

Year two evaluation of K-C maternal/child

initiative completed.

MedShare’s specific health conditions

Baseline statistics and measures for health

conditions established.

At least two strategic partnerships for each

health priority identified with MOUs in place.

Implementation plan for initial pilot

budget required to support

s in future years.

Two to three countries identified for five-year

mplementation plan for country-focused

strategy complete.

Strategic relationships developed with at least

country leaders.

wo strategic partners identified for

ted country.

Determined budgeted to support programs in


2014-2018

Improve recipient experience • Identify and implement p

improve the recipient experience

technology).

• Ensure access and availability to a high

mix (to support recipient needs and reduce risk of

negative environmental impact due to shipment of

unneeded items)

• Increase staff and volunteer

programs and services in a

• Initiated networking across m

teams from targeted countries.

Identify and implement process enhancement to

improve the recipient experience (including

Ensure access and availability to a high-quality product

(to support recipient needs and reduce risk of

negative environmental impact due to shipment of

unneeded items).

staff and volunteer capacity to provide

nd services in a culturally-appropriate way.

• Study and review current system for ordering

and selection of supplies and equipment

identify prioritized list of enhancements.

• Prioritized list of enhancements for the

ordering and selection system identified and

budgeted created.

• Product mix available to support 3 dev

programs.

• Conducted quarterly training to support

cultural awareness and build staff/volunteer

capacity.

• Program to facilitate better understanding of

common cultural norms developed and

implemented for MedShare internal

stakeholders.

5

Initiated networking across medical mission

teams from targeted countries.

Study and review current system for ordering

and selection of supplies and equipment to

identify prioritized list of enhancements.

Prioritized list of enhancements for the

ordering and selection system identified and

budgeted created.

mix available to support 3 developed

uarterly training to support

cultural awareness and build staff/volunteer

Program to facilitate better understanding of

common cultural norms developed and

implemented for MedShare internal


2014-2018

Goal Implement a cost

Success Defined • Increased number of

• Greater reach, improved

beneficial manner

• Enhanced financial sustainability

• Increased volunteer engagement

• Increased community loyalty and commitment to MedShare

• Enhanced MedShare brand

Objectives

Grow current operations to

capacity [Southeast, West,

Northeast]

• Increase the number of partners (hospitals, NGO,

that provide supplies and equipment.

• Expand and refine

• Develop a comprehensive volunteer strategy to ensure MedShare

has the volunteers necessary to support its operations.

• Partner with other NGO’s and

about targeted health conditions through focused education and

training.

• Expand awareness and use of Medical Mission Team stores

Extend reach of three

existing sites with additional

supporting locations

• Implement flexible collection and sorting model in locations

proximate to

• Develop new financial donors in supporting locations

• Conduct targeted outreach to medical mission teams located near

but not actually “in”

CAPITAL EFFICIENT GROWTH

cost-effective growth strategy that enables MedShare to achieve its mission

Increased number of recipients served.

reach, improved quality and increased environmental impact are achieved

beneficial manner.

Enhanced financial sustainability.

volunteer engagement.

community loyalty and commitment to MedShare.

Enhanced MedShare brand and donor engagement.

Strategies 2013

Increase the number of partners (hospitals, NGO, corporations)

that provide supplies and equipment.

Expand and refine national biomed procurement program.

Develop a comprehensive volunteer strategy to ensure MedShare

has the volunteers necessary to support its operations.

Partner with other NGO’s and corporations to raise awareness

about targeted health conditions through focused education and

Expand awareness and use of Medical Mission Team stores

• 160 shipments completed.

• 8 new supply/equipment partners

added.

• 5% increase in Med Team store

usage.

• Northeast Collection Center

opened and collecting supplies

from 30+

Implement flexible collection and sorting model in locations

proximate to current operations.

Develop new financial donors in supporting locations

Conduct targeted outreach to medical mission teams located near

but not actually “in” current operation locations.

• Piloted

another partner MSRO

• Conduct

outreach

existing site

base of support

6

mission.

impact are achieved in the most cost

2013-2014 Milestones

160 shipments completed.

new supply/equipment partners

added.

5% increase in Med Team store

usage.

Northeast Collection Center

opened and collecting supplies

30+ health care facilities.

ed collection model with

another partner MSRO or NGO.

Conducted financial donor

outreach in a state contiguous to

existing site in order to extend

base of support.


2014-2018

Goal Build organizational capacity and vitality

Success Defined • MedShare generates annual positive net operating revenues

• MedShare has funded in full the Operating Reserve according to plan and annual goals.

• Generates consistent flows

• Targeted program alignment with

donations.

• MedShare is recognized as an exemplary nonprofit

• MedShare maintains its role as a leader in the MSRO sector and contributes to t

development comm

• Increased efficiency and effectiveness in overall operations

• Employees operate as

Objectives

Ensure effective & efficient

operations.

• Develop a staff

ensure MedShare

• Provide annual training needed for a high

(e.g., FCPA, employment issue

• Develop and implement

effectively support operations.

• Improve business processes

support) to ensure

Develop “One MedShare”

mindset to ensure MedShare

is a fun and rewarding place

to work.

• Ensure all leaders are

management

achievement

• Increase employee engagement

responsibility)

ORGANIZATIONAL EXCELLENCE

Build organizational capacity and vitality.

MedShare generates annual positive net operating revenues over expenses before GIK

MedShare has funded in full the Operating Reserve according to plan and annual goals.

Generates consistent flows of revenue from diversified sources to support mission

rogram alignment with funding partners’ priorities results in increased funding and

MedShare is recognized as an exemplary nonprofit organization.

maintains its role as a leader in the MSRO sector and contributes to t

ent community.

Increased efficiency and effectiveness in overall operations as demonstrated by reduced cost per container.

Employees operate as “One-MedShare”.

Strategies 2013

staff recruitment, training and retention strategy to

ensure MedShare has the capacity to accomplish its mission.

Provide annual training needed for a high-performing workplace

(e.g., FCPA, employment issues, and others to be determined).

Develop and implement a technology strategy to more

effectively support operations.

Improve business processes (management, operational &

ensure efficient execution of mission.

• Developed i

position descriptions.

• Identified

staff member.

• Conducted FCPA training for all

employees.

• Completed inventory management

needs assessment project.

• Developed prioritized list of business

process improvement opportunities.

• Improved at least one process in

each area

operational and support).

all leaders are skilled in people development, change

management, and managing complexity to support the

achievement of organizational goals.

Increase employee engagement (culture, cooperation &

responsibility) to increase commitment and job satisfaction.

• Provide

building

• Provide at least 3

trainings

• Made adjustments

7

over expenses before GIK.

MedShare has funded in full the Operating Reserve according to plan and annual goals.

revenue from diversified sources to support mission and planned growth.

ncreased funding and product

maintains its role as a leader in the MSRO sector and contributes to the broader international

as demonstrated by reduced cost per container.

2013-2014 Milestones

Developed inventory of all current

position descriptions.

Identified training goals for each

staff member.

Conducted FCPA training for all

employees.

Completed inventory management

needs assessment project.

Developed prioritized list of business

process improvement opportunities.

Improved at least one process in

each area (management,

operational and support).

ded at least two training/team

building sessions for org leaders.

Provide at least 3 in-house “lunch”

trainings on pertinent topics.

adjustments as necessary in


2014-2018

• Ensure the appropriate organizational structure

resources are in place to support both national and lo

operations.

Ensure long-term financial

sustainability.

• Develop, implement

model to increase funding opportunities.

• Identify new,

(international foundations,

strategy).

• Increase support from partners by

MedShare’s programs and services with

• Fully fund Operating

• Close out current Capital Campaign and implement new

Campaign.

Raise awareness locally,

nationally and

internationally about the

unique MedShare story.

• Enhance communication with funders to better articulate

Medshare’s unique

• Develop and implement public relations strategy to increase

brand awareness.

• Develop digital media strategy to increase awareness and

support.

• Study and develop ways to reach international organizations to

increase awareness and build support.

• Develop program to increase awareness of MedShare’s

significant environmental impact.

Strengthen the current

governance model to

accelerate transformation to

a national model.

• Ensure the governing board has the

and skills to support the

• Clarify the role of board and staff in fundraising

development

• Study, enhance and refine

to support MedShare’s

Ensure the appropriate organizational structure, training and

resources are in place to support both national and local

organization structure

strategic plan

implement and continuously refine a robust revenue

to increase funding opportunities.

, mission-appropriate sources of funding

international foundations, government, and earned income

Increase support from partners by appropriately aligning

programs and services with partner priorities.

perating Reserve according to current plan.

Close out current Capital Campaign and implement new

• Met 2013

current annual goal for Operating

Reserve.

• Implement

models for container sponsorships,

med teams, and training programs.

• Determined strategy for next Capital

Campaign.

Enhance communication with funders to better articulate

unique story and impact.

Develop and implement public relations strategy to increase

brand awareness.

Develop digital media strategy to increase awareness and build

Study and develop ways to reach international organizations to

increase awareness and build support.

Develop program to increase awareness of MedShare’s

significant environmental impact.

• Identified

bono assistance.

• Website refresh in process.

• Others dependent on funding

available.

Ensure the governing board has the best composition of people

and skills to support the organization’s strategic direction.

Clarify the role of board and staff in fundraising and

development efforts.

Study, enhance and refine governance structure and processes

to support MedShare’s mission.

• Under development by Nominating

& Governance

8

organization structure to support

strategic plan.

t 2013-14 budgets to fund

current annual goal for Operating

Reserve.

Implemented updated funding

models for container sponsorships,

med teams, and training programs.

Determined strategy for next Capital

Campaign.

Identified PR firm to provide pro

bono assistance.

ebsite refresh in process.

Others dependent on funding

available.

Under development by Nominating

& Governance Committee.

medshare strategic plan · 2016-07-22 · medshare strategic plan 2014-2018 medshare is a nonprofit...

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