Measuring Performance in Maryland

• Managing for Results– Est. in 1997, housed at Dept. of Budget and

Management

• StateStat– Est. in 2007, housed in Office of the Governor

• Genuine Progress Indicator– Est. in 2009, housed in Dept. of Natural Resources

DEPARTMENT OF BUDGET & MANAGEMENT

Developing Good Performance Metrics

• Focus on outcome measurement– Establish goal, then decide which

measures align with the goal

• Make resources available for agencies to empower them to “own” their measures – Guidebook provides step-by-step

instructions for agencies creating a performance measurement plan

– Each analyst in Office of Budget Analysis provides support

– Offer trainings

DEPARTMENT OF BUDGET & MANAGEMENT

Developing Good Performance Metrics

• Get buy-in from agencies and the legislature in developing overall plan and scope– From 1997 to 2000, a workgroup including legislators and agency

coordinators established Managing for Results (MFR) together– MFR is in statute– Steering committee guides policy, meets quarterly

• Establish definitions and data collection procedures– Clarifies the data behind the measure, reporting helps avoid audit issues

• A “good” metric may not be good for publishing– Some measures helpful for budget officers should not be published, but

does not mean they should not be tracked and utilized in budget decision making • For example, police patrols in a geographic region

DEPARTMENT OF BUDGET & MANAGEMENT