measuring institutional capacity for effective enforcement experience from ecena on becnhamrking...
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Key Definitions for Benchmarking Improving ourselves by learning from others Admit that someone is better Measuring performance and processes against the best in class Comparing with others and learning lessons Others………TRANSCRIPT
Measuring Institutional Capacity for Effective
Enforcement Experience from ECENA on Becnhamrking Tools to Improve
Performance Mihail DimovskiSenior Expert
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Aiming at Institutional Capacity and Performance
• Environmental authorities need to move from opportunistic evolution to strategic development with clear and reachable targets, beyond a single government life time
• The notion of “institution” is often associated with structures and organisation charts, while improved performance requires, first of all, reform of working methods and strategies
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Key Definitions for Benchmarking
•Improving ourselves by learning from others•Admit that someone is better•Measuring performance and processes against the best in class•Comparing with others and learning lessons
•Others………
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Key Deffinitions for Benchmarking(2)• "Benchmarking is a tool to help you improve your
processes. Any process can be benchmarked.“
• "Benchmarking is the process of identifying, understanding, and adapting outstanding practices from organizations anywhere in the world to help your organization improve its performance."
• "Benchmarking is a highly respected practice in the business world. It is an activity that looks outward to find best practice and high performance and then measures actual operations against those goals."
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Paradigm Blindness
Mode of thinking: The way we do things is the best because this is the way we have always done it!
Benchmarking overcomes PB – opens the organisation to new methods and ideas to improve effectiveness!
Question: Have you ever experienced PB
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Learning from the Better• Identify examples of best practices nationally
and internationally• Learn from those who have achieved excellence• Acquire greater confidence• Improve quality and productivity
• Would you do that or you think you do things in the best possible way
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Check How Far You Got• Improvement in measuring performance• Develop realistic targets for improvement• Monitor progress against cutting edge
organisations• Understand the big picture better and the
factors that make a best practices
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Stimulate Staff to Keep Learning
• Encourage individual and organisational learning;
• Develop a culture of continuous improvement and willingness to learn;
• Introduce innovative solutions;
• Q: Is it important to involve staff in organisational learning/improvement?
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Performances
To be able to benchmark and compare performances we need a set of clear, simple, reliable, measurable indicators!
Benchmarking….Processes
• Mission• Vision• Ways of
preparing strategies
• Prioritization• Plans • What else?
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Types of benchmarking
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•Strategic – replacing old strategies, adapting to new situations;•Competitive – more valid for businesses;•Functional -
Other types of benchmarking….
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•Process•Performance•Internal•External•Strategic•International
When to use a certain type of benchmarking?
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Steps in Benchmarking (1)Steps in benchmarking
Choose process
Form team Establish performance
measures
Select partner Compare processes/performances
Plan for change Manage change
Collect data
Repeat
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•Choose process/function/performance•Form team•Establish performance measures•Select partner•Collect data•Compare processes/performances•Plan for change•Manage change•Repeat
Steps in Benchmarking (2)
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•Suitable form of benchmarking•Clear focus•Management will•Relevant partner•Relevant team and resources (human, financial)•Suitable indicators/measurement•Precise conclusions•Realistic change plan•Management support to implement change
Critical Factors
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• Lack of focus•Lack of management support•Wrong benchmarking partner from irrelevant context•Overambitious plan for change•Lack of clear responsibilities and support to implement change
Obstacles
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Examples of Benchmarking in ECENAIndicators used for
BenchmarkingAction Improvement
Routine / non-routine inspection
1.Corection of The Plan of inspection.2.Frequency of inspection.3.Corection of permit conditions
1.Planning of inspection2.Efficiency of inspection3.Planning of budget for inspection
Planed / not-completed inspection
1.Assessment of time spent for inspection2.Technical recourse available3.Budget of inspectorate
1.Planning of inspection2.Technical equipment (vehicles, PS-s etc.)
Compliance / enforcement action / installations / sectors
1.Revision of frequency of inspection in “risk” sectors.2.Revision of permits
1.Better compliance2.Permiting system
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Examples of Benchmarking in ECENAIndicators used for
BenchmarkingAction Improvement
Assessment of theefficiency of the AnnualPlan implementation
1.Efficiency assessment of inspectors body2.Personal assessment of each inspector
Institutional and personal improvement
Enforcing actions,Offence and Criminal charges
1.Assessment of Environmental Judicial System
Environmental Judicial System
Permitting system / quality of ambient air
1.ELV in permits Quality of ambient air
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What can you benchmark? Ideas?
• 1)• 2)• 3)• 4)• 5)
• Please judge from your personal organisational point of view?
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Among all technicalities we need Vision
If you want to build a shipdo not drum up people to gather timber.Do not divide the work or give orders.Instead, evoke their longing for the blue and endless sea
Antoine-Marie-Roger de Saint-Exupery
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Thank you for your attention.